Welcome to Sarajevo, the capital of Bosnia and Hercegovina! Upon arriving at the airport, we’ll transfer you to your hotel, after checking in have some free time to rest. In the evening, enjoy a leisure stroll through the charming streets of the city. You can enjoy dinner at one of the many restaurants offering local dishes. Overnight in Sarajevo.
Itinerary
Depart from the capital of Bosnia and Hercegovina, enjoy the view from the fortress of Prizren, be amazed by the Stari Most bridge and walk through the narrowed streets of UNESCO-city Berat on this 14-day tour of seven different countries. This small group tour brings you to the most important sites in Bosnia and Herzegovina, Montenegro, Albania, Kosovo, N. Macedonia, and Greece, so you can stripe them off your bucket list! From capitals to UNESCO world heritage sites, every place has its own charm and fascinating history.
Tour program
Welcome to Sarajevo and Transfer to Hotel
Start point
Sarajevo, Sarajevo, Bosnia and Herzegovina
07:00 - 19:00
Sarajevo – Mostar
Today we will visit Sarajevo, the capital of Bosnia and Herzegovina. Today’s itinerary includes walking on uneven terrain, while visiting some of the ruins during our Sarajevo tour. You can still see many reminders of the Yugoslav War in bullet holes and cannon marks all around town. The tour will cover the stories of origins of Sarajevo and the medieval Bosnian Kingdom. We will visit the Ottoman and Austria-Hungarian parts of Sarajevo, which both with its stunning markets, bazaars, mosques, churches and synagogues will reveal the true nature of the real European Jerusalem. We’ll make sure to visit the Latin Bridge and learn the story about how WWI was triggered right here, in the heart of Sarajevo. The bridge received its name because it connected the right bank of the Miljacka with the Catholic quarter of the city, which was informally called "Latinluk" in Ottoman times. We will not leave Sarajevo without stopping at Caffe Divan to enjoy the famous Turkish coffee or tea, offered to you as a complimentary treat from us. It is an ideal moment to unwind and take in the local atmosphere before we continue our journey.
Our tour continues to the city of Mostar. Our first stop will be the iconic Old Bridge also known as Stari Most, part of UNESCO world heritage and built in a typical Islamic architectural style in the 16th century. We will also wander through the Old Bazaar with its colourful streets and lively atmosphere. The city has stones with “Don’t Forget” all around the town, commemorating the city’s history. Mostar combines the old with the new, which you will notice while wandering through the streets. We will also visit the Bišćevića Kuća, one of the finest examples of Ottoman residential architecture in the region. Built in the 17th century and beautifully preserved, this riverside house offers an intimate glimpse into the lifestyle of a wealthy Ottoman family. Overnight in Mostar
Mostar – Blagaj – Kotor (Montenegro) – Montenegrin Riviera
After breakfast we will visit Blagaj, a little bit outside of Mostar. On the foot of a cliff, with beautiful blue waters in front of it, Blagaj is a small Ottoman medieval town with its stunning nature and imposing spring of river Buna.
Later we will continues towards Kotor (Montenegro), a UNESCO world heritage site. We will wander through the maze of narrow, cobblestone streets crisscrossing the old town. This street plan seems quite chaotic, but it was created this way on purpose. The intention was to confuse intruders who came to plunder the town, while nowadays it characterizes the city. Many of the old buildings and churches have small plaques on it with their dates of construction and original use. We will visit the Saint Luke’s church which has a great significance for the locals because it represents unity to them. You will have the afternoon to your selves to explore this magnific UNESCO world heritage site. Overnight near Montenegrin Riviera.
Montenegrin Riviera – Budva – Sveti Stefan – Shkoder (Albania)
Our first destination for today is Budva in Montenegro, a popular tourist destination, famous for its beaches, gorgeous nature and old characteristic buildings. The city is separated between an old and new part. On one hand, in the New Budva, there are many modern buildings, offices, shopping malls, restaurants and bars. On the other hand, in the Old Budva, there is the historical centre and many sights to visit, such as the St. Ivan church, the small church of St. Mary and the medieval splendours of the old town, which we will visit on this tour. On our way to Albania we will make a stop near Sveti Stefan, historically a fishing town on a small island near the coast. However, nowadays it is not possible to visit the island anymore as it has turned into an exclusive residential resort. Even while standing on the coast, Sveti Stefan is a sight for sore eyes – worth a picture From Montenegro, we will cross the border to Shkoder, Albania. The city is situated in the north-western part of Albania, giving its name to the biggest lake in the Balkans. It is one of the oldest cities in Albania, with a history of a thousand years of habitation. We will visit Rozafa castle offering tremendous scenery of the lake and the three rivers melting all together in the Adriatic Sea. The city’s architecture is highly influenced by the Venetian style and if you are lucky enough to join the tour of Shkodra in February you might experience the carnival festival. Most of the guests are surprised to learn that the majority of the Venetian masks are handmade and produced in Shkodra. During our visit, we will stop at the city’s unique Venetian Mask Factory, one of the most fascinating artistic workshops in Albania. Inspired by Venetian traditions, this small factory handcrafts exquisite papier-mâché masks, each one painted and decorated entirely by hand. The vibrant studio is filled with color and creativity, where every mask tells a story, from classic Venetian carnival styles to imaginative modern creations. Overnight in Shkoder.
Shkoder – Mirizi i Zanave Agro tourism – Prizren (Kosovo)
Balkans. We will take a tour around the farm. In addition, we will learn about the story of this farm and how it created jobs for more than 400 people in the surrounding area. The farm collects, elaborates and preserves regional bio fresh local products. We will also learn how this family business adapted some old communist buildings to serve as storage for local-made bio products. You will have some free time to enjoy a traditional lunch or buy some fresh produce products from the farm.
In the afternoon we will continue our tour towards Prizren, considered as the cultural capital of Kosovo, mixing its rich history, incredible nature, religious tolerance and gastronomic delights. Prizren has played an important role in the region as an Illyrian settlement and a crossroad for the Byzantine and Ottoman empires, contributing to the unique architecture of the city. The river flows through the heart of the old town and under the many bridges that crisscross the city. If you are looking to experience a lively international experience you should visit Prizren during August when the medieval city becomes home to one of the most famous short film festivals in the world named Dokufest. The best way to explore the town is by wandering through the streets passing by elegant medieval houses that fight for your attention. Filigree artisanal techniques for precious metals are Prizren’s joy and pride. Don’t miss the unique experience of shopping in one of the many filigree shops of the town, where you are welcomed to also see the metalsmithing magic happen. If you have to choose just one mosque to visit then visit the Sinan Pasha Mosque, rich in arabesque colour and pattern. The view from the fortress on the hill above the town offers a great panorama of this astonishing town. Free afternoon in Prizren. Overnight in Prizren
Prizren – Gjakove - Decan – Vineyards near Rahovec – Prizren
After breakfast we will continue our tour towards Gjakova. The city has the oldest and largest bazaar of Kosovo. Even though, it got destroyed during the first Balkan wars, the second world war and the Kosovo war, the bazaar got rebuilt again to its old state and is a nice place to enjoy a meal or to take a look at the stores that sell traditional handmade crafts from local artisans and producers. Don’t hesitate to explore the artisan workshops, where you can watch traditional crafts being made using techniques passed down for centuries. Our next destination will be the Monastery of Decan. This one stands out for its white colour, but even more remarkable is the fact that Orthodox monks still inhabit the monastery and make fresh organic food there, such as cheeses. The monastery became part of UNESCO in 2004 because of its frescoes, which portray the lives of people during the 14th century as well as the Palaeologan renaissance that changed the way of Byzantine painting. Before returning back to Prizren we will drive towards Rahovec Valley, known as the capital city of viticulture in Prizren. There is evidence that in this region grapes have been cultivated since Illyrian times, 2000 years ago. Vineyards are positioned in the soft hillocks of Rahovec in altitude from 350 -520 meters of the sea level making Rahovec an ideal spot to produce high quality fine wines. A wine festival takes place in Rahovec annually every September. Overnight in Prizren.
Prizren – Kruje (Albania) – Tirana
Our main destination for today will be Kruja, a historical city symbol of the Albanian resistance against the expansion of the Ottoman Empire during the XV century. Kruja is situated in central Albania on a rocky mountainous terrain about 560 meters above sea level, on the slopes of Sarisalltik Mountain. Walking through the narrow streets and the wooden houses of Kruja’s Medieval Old Bazaar (one of the biggest and oldest in Balkans) gives you a sense of a passage through the history. This is the best place to shop for souvenir in Albania, from typical to more unique and handmade souvenirs such as carpets, jewelers etc. The castle of Kruja (built during the 5th century A.D.) is strategically placed on the top of a rocky hill, making it difficult for the enemies to attack. The tour leader will take you through some hidden paths, used by the locals to leave the castle without being noticed during periods when the enemies surrounded the castle. You will have some free time to enjoy a tasty traditional lunch, do some souvenir shopping or admire the city. Overnight in Tirana
Local Food and Walking of Tirana
Today we will discover Tirana, the capital of Albania. Meet with your local companion to offer you a unique experience across the city, while passionately sharing our culinary treasures. Male sure to come with an empty stomach and get ready for a delicious adventure.
Our first stop will be at a small local place that only locals know how to find. Here we will have the chance to try Byrek, a classic Albanian specialty made of thin layers of dough filled with cheese, meat, spinach, or other ingredients. The journey then leads towards Çam bazaar, here you can buy all kinds of goods from clothes to kitchen equipment and bargain with the sellers for a cheaper price.
With your local companion by your side, you will have an insight into the hidden alleyways and bustling street markets of Tirana. Here you will have the possibility to try fresh, seasonal fruits, vegetables, and other local flavours, while experiencing daily life up close.
The tour will continue through the charming neighborhoods of Tirana; observe the daily lives of the city's residents, admire colorful buildings, and get a feel for the authentic atmosphere. We will visit a lively market, known for second-hand goods of all kinds. Don’t be shy, explore the market and hunt for any pre-loved item that catches your interest
The next stop of our local adventure takes us to the New Bazaar, where an array of culinary delights awaits us. We will sit down for a traditional Albanian meal prepared with regional specialties.
To wash it all down, we will also taste the famous Albanian Grape Raki. As we Albanians say, there is nothing that Raki can’t fix! Overnight in Tirana
Tirana – Struga (N. Macedonia) – Ohrid
Today we will depart towards North Macedonia. Struga (N. Macedonia) will be our first stop. We will have a quick drink by the beautiful source of Drini River, one of the longest in Western Balkans. After a short visit in Struga we will drive towards Ohrid, indicated as one of the oldest human settlements in all of Europe. Ohrid city and the Lake are part of UNESCO World Heritage since 1980. The Lake was named by the Romans as “Lyhnidas” (the Light Lake), it’s surroundings where inhabited by the Illyrian Tribe of Enkeleys. We will visit the famous view point of Church of St. John at Kaneo. Ohrid became an important centre for the Orthodox believers during the Byzantine Empire and is famous for its 365 Orthodox churches, said to have one church for each day of the year. During the Ottoman Empire the houses were built with a very specific architecture that created narrowed streets, tunnels and tiny yards on the hilly terrain, making it possible for every house to have a good view of the lake. Today the city is famous for its architecture, the churches, the castle on top of the city, the amphitheatre, the beautiful view of the lake surrounded by mountains and the pearls from the lake.
We will also stop at the Paper Museum, one of Ohrid’s most fascinating small museums. Here, you’ll learn about the ancient art of handmade paper production, crafted using techniques that date back to the time of Gutenberg. You will even have the opportunity to purchase a piece of handmade paper as a unique souvenir, a lasting reminder of your visit. Overnight in Ohrid
Ohrid – St.Naum – Tushemisht (Albania) – Drilon – Berat
Our first stop for today will be St Naum. The monastery of St. Naum carries the name of a holy place. It is situated right at the source of River Crni Drim, which flows through Lake Ohrid. This monastery complex is part of the National Park Galicica and belongs to one of the strictly protected areas. Crystal clear, spring water reflects both the surrounding greenery and the mountain peaks in the background. As we cross border towards Albania we will stop in Tushemisht a hidden gem that offers visitors a delightful mix of natural beauty, cultural heritage, and warm hospitality. You will have the chance to meet local street vendors who sell their homemade and handcrafted products, from local preserves, honey, and herbs to beautiful handmade souvenirs. It is a wonderful opportunity to interact with the locals, learn about their traditions, and perhaps pick up a few authentic treats or crafts to take home.
Before heading back to Berat we will also visit the national park of Drilon. Drilon waters form a small lake, surrounded by beautiful greenery that makes a unique oasis of beauty and tranquility. The weeping willow trees by the lake's shoreline creates a soothing ambiance, inviting travelers to relax and absorb the beauty of park. Overnight in Berat
Berat – Gjirokaster
Berat is known as the town of 1001 windows, part of UNESCO world heritage. Walking through the narrowed stone streets offers a fantastic view of the medieval old houses, with windows that seem to stand on top of each other. The city’s life began in the 6th-5th century B.C. as an Illyrian settlement. Later, in the 3rd century B.C., it was turned into a castle city known as Antipatrea. Uniquely today, residents still live inside of the castle walls. Berat has it all; a beautiful medieval castle, ancient churches and mosques, a lively lower town consisting of grand old houses draped on steep hillsides, an old stone bridge, great museums and remains from the communist era in Albania. Berat is also known as the birthplace of Onufri, the famous painter of churches all-over the Balkans, distinguished for creating a specific reddish colour still difficult to imitate. We will continue our tour and visit the Gorica Neighbourhood. Overnight in Gjirokaster.
Tour of Gjirokastra
Today we will visit Gjirokaster, also known as “The Stone City”, part of UNESCO World heritage is situated in Southern Albania on the eastern side of mountain “Mali i Gjere”. Gjirokastra resembles a fortified city where every single house is like a small fortress. The origin of the city starts with the castle of Gjirokastra, built in IV century A.D., and is considered as one of the best-preserved medieval towns in the Balkans. Every five years Gjirokastra becomes the capital of the Albanian folklore and traditional music, where passionate folklore ensembles gather in the “stone city” and perform their traditional music, dances and show off their costumes. Right before entering the castle of Gjirokastra you would have to pass by the medieval bazar. The atmospheric old town cascading down in graceful hill crammed with beautiful narrowed stone decorated streets, where you will be amazed by the wide variety of handmade crafts from local artisans and producers. We will visit one of the best-preserved houses of Gjirokastra, where everything is totally original and authentic. After the tour we will to The Barrels Winery, a lovely family-run vineyard nestled among rolling hills and lush greenery. Have some free time to enjoy lunch surrounded by the peaceful natural setting, savoring local flavors amid the scenic beauty of the countryside. Overnight in Gjirokaster.
Gjirokaster – Ioannina (Greece) – Meteora (Kalbaka)
Our first destination for today would be Ioannina, known for its rich history, cultural heritage, and beautiful landscapes. As we wander through the cobbled streets of the old town, you'll be transported back in time. The remains of the Byzantine and Ottoman eras are evident in the architecture, with ancient walls and charming houses. Our next stop will be the imposing Ioannina Castle, which dates back to the Byzantine era. Within the castle walls, we'll find a labyrinthine network of narrow streets and historic buildings. As we wander through the vibrant streets, you'll encounter charming cafes, inviting you to savor traditional Greek cuisine and local delicacies.
After we will drive towards Meteora, also part of UNESCO world heritage dating back in the 14th – 15th century. The monasteries are built on top of the spectacular rock formations, creating a beautiful and impressive sight. Get ready to witness one of the best and stunning sunsets you have ever experienced. As the sun continues to sink, the sky above Meteora is painted with a vivid array of colors. Truly, one in a lifetime experience. Overnight in Kalabaka.
Kalbaka – transfer day to Athens or Corfu
This is the last day of your Balkan adventure marking the end of this amazing experience through the rich history and culture of this part of the World. Your tour leader will drop you off at your hotel in Athens or at Igoumentisa Port where you will take the ferry (tickets included) to Corfu. We hope this has been a wonderful experience with great memories of these 6 West Balkan Countries to cherish for a lifetime.
End point
Athina, Attica, Greece
13:00
Cancellation Policy
Choose Balkans - Terms and Conditions
1. Scope of Application
These terms and conditions (GTC) set out the agreement between Choose Balkans ("TO") and the customers ("Customer(s)") for tours and services provided by TO. If third-party providers are involved, TO only acts as an agent and follows their terms. The present GTC form an integral part of any individual contract independently of the medium through which the contract is closed.
2. Conclusion of Contract / of Booking
Bookings can be made through various channels, including the internet, travel agencies, hotels, tourist information centers, email, Facebook, WhatsApp, phone, or in person. The Tour Operator (TO) does not accept non-binding reservations. If a booking is made by a third party (such as a travel agent or an individual booking for other customers), you are considered the main contact person and are responsible for all payments, changes, and cancellations related to the booking. You must also ensure that all participants are informed and have agreed to these General Terms and Conditions (GTC). By making a booking, you confirm that you have obtained all necessary consents and that the provided information is accurate. TO is not liable for any errors or omissions in the booking details. The booking is confirmed once the terms of offer are fully agreed to without any changes, conditions, or exceptions.
3. Requirements
3.1 Mandatory insurance requirements All customers are responsible for securing their own health and travel insurance for the
duration of the tour. The customers acknowledge that insurance coverage is not included in the cost of any tour offered by the Tour Operator, and they are required to arrange and cover the cost of separate insurance. The Tour Operator recommends that customers carefully choose an insurance policy that provides comprehensive coverage, including medical, trip cancellation, and coverage for any activities planned during the tour. Customers should ensure that their insurance is adequate for their needs and provides full protection. Additionally, customers are advised to inform their insurance provider of the details of their trip, including the destinations, duration, and activities covered by the booking, to ensure that the necessary coverage is in place.
3.2 Passport, Visa, Immigration, and Health Requirements
It is the customer’s responsibility to obtain and carry all necessary documentation for travel, including a valid passport (valid for at least 6 months after your return), visas, permits, health certificates (such as vaccination records), and insurance policies. The
customer is solely responsible for ensuring they have all required documents before the tour and for any costs incurred due to missing or incorrect documentation. The Tour Operator is not liable for any loss or expense caused by the customer’s failure to secure proper travel documentation. We recommend consulting the relevant authorities for up-to-date information, as we do not provide advice on travel documents. Requirements may change, so check for the most up-to-date information well in advance.
3.3 Age Requirements
Anyone under 18 is considered a minor and must be accompanied by an adult. One adult may accompany up to two minors. Unless otherwise stated, the minimum age for tours is 2 years old. Bookings with minors are subject to the Tour Operator's approval. The accompanying adult is responsible for securing any necessary consents and documentation for the minor(s). The Tour Operator is not responsible for any costs or losses resulting from failure to meet legal travel requirements. Adults are jointly responsible for the supervision, behavior, and well-being of the minors on their booking. The Tour Operator does not provide care services for minors
and is not responsible for chaperoning or supervising them.
4. Tour Price and Payment Terms
The Tour Price per person (hereafter referred to as "Tour Price") is outlined in Choose Balkans tour price list and includes VAT. Prices are subject to change per Section 6, and the applicable Tour Price will be based on the date of booking. At the time of booking, a non-refundable deposit of 50% of the total tour cost is required per person. The remaining balance must be paid no later than 60 days before the tour start date. If the bookings are made 60 days or fewer before the tour start date, full payment is required at the time of booking.
4.1 Agreement to Terms
By confirming your booking via Choose Balkans’ official communication channels (email, Facebook, WhatsApp, phone call, or other means), you acknowledge that you have read and agreed to these terms and conditions.
5. Cancellations / Changes in Bookings by the Customer
The Tour Operator (TO) does not provide cancellation insurance. It is recommended that travelers obtain their own coverage to protect against unforeseen circumstances.
5.1 Non-Refundable Deposit and Payment Terms
A deposit of 50% of the total tour value is required at the time of booking and is strictly non-refundable. The remaining balance must be paid no later than 60 days before the tour start date.
5.2 Cancellation Procedure
To cancel a booking, you must notify TO in writing through official channels (e.g., email, Facebook, WhatsApp, or other communication methods). The cancellation becomes effective only after written confirmation is received from TO.
5.3 Cancellation Fees
Cancellation fees are determined based on the time prior to the tour start date and are as follows:
• Cancelations 60+ days before the tour start date: You forfeit 50% of the tour cost
• Cancelations between 59 to 46 days before the tour start date: You forfeit 75% of the tour cost
• Cancelations 45 days or less before the tour start date: You forfeit 100% of the tour cost
6. Changes/ Cancellation in Bookings by TO
6.1 Operator-Initiated Changes: We reserve the right to make changes to the itinerary, accommodation, or other tour components if necessary. If significant changes occur, we will inform you as soon as possible and offer a comparable alternative if needed.
6.2 Operator-Initiated Cancellations: The Tour Operator (TO) reserves the right to cancel a tour at its sole discretion if it is significantly impacted, hindered, or made impossible due to force majeure, adverse weather conditions, official measures, political unrest, strikes, demonstrations, traffic disruptions, road closures, or other unforeseeable events. This also applies if the minimum required number of three fully paying participants for regular tours is not reached. In such cases, the Tour Price already paid will be refunded and no further claims for compensation will be considered.
7. Changes in Tour Prices or Services
The Tour Operator (TO) reserves the right to adjust the Tour Price based on the price list or agreed price in the event of extraordinary circumstances. These circumstances include, but are not limited to:
• Changes in third-party provider rates, such as transportation companies
• Introduction or increase of taxes, charges, or fees If the Tour Price changes due to extraordinary circumstances, customers will be notified at least three weeks before the tour starts. If the new price exceeds the original price by more than 10%, customers have the option to:
• Cancel the booking in writing within 5 days of being notified, receiving a full refund of the amount already paid, or
• Choose an alternative tour of equal value at no extra rebooking fee. TO also reserves the right to change the tour program, shorten the tour, or offer alternatives due to extraordinary circumstances. Any additional costs incurred will be the responsibility of the customer. TO will promptly inform the customer of any changes. If the alternative solution is more expensive or unreasonable, the customer may cancel the booking free of charge, and a refund will be processed in the same way the original payment was made. No further compensation for damages related to changes in price or services will be provided.
8. Delays, Missed Arrangements, and Curtailment
8.1 Delays Caused by the Guest
If a guest is delayed and unable to join the tour or any scheduled activities on time (due to personal reasons, travel delays, etc.), the tour operator (TO) is not responsible for any missed arrangements or changes to the itinerary. The guest assumes full responsibility for arriving on time. If a customer is late to the departure or meeting point, TO may leave after waiting 5 minutes for a half-day tour or 10 minutes for a full-day tour, without refund or compensation. Any additional costs incurred, such as returning to the starting point, will be the customer's responsibility.
8.2 Delays Caused by the TO
While we strive to ensure that all tours operate as scheduled, unforeseen circumstances such as weather conditions, road closures, mechanical breakdowns, or other factors beyond our control may cause delays. In the event of a delay, we will make reasonable
efforts to minimize the impact on your itinerary, but we cannot be held liable for any delays or consequences arising from them.
8.3 Missed Arrangements
If a guest misses any part of the tour due to their own delay or inability to meet the scheduled itinerary (e.g., missing transportation, activities, or accommodation check-in), the TO will make reasonable efforts to accommodate the guest in a manner that causes minimal disruption to the group’s schedule. However, the TO is not obligated to rearrange missed services or refund the guest for missed arrangements. Any additional costs associated with missed arrangements, including transport or accommodation, will be borne by the guest.
8.4 Curtailment by the Guest
If a guest chooses to leave the tour early or cut short their participation for any reason (e.g., personal preferences, health issues, etc.), the TO will not be responsible for any refunds or compensation for the remaining portion of the tour. The guest will also be responsible for any additional costs incurred as a result of curtailing the tour, such as rebooking transportation, accommodations, or activities.
9. Terms of Participation
Tours are subject to the terms published by the Tour Operator (TO), including details such as language and tour guiding. Identification: The lead participant must present an ID or passport at check-in. Failure to do so may result in exclusion from the tour without a refund. All customers must carry an ID or passport for tours abroad. Minors must be accompanied by a legal guardian.
Assistance: Vans and minivans do not have ramps. Customers requiring assistance with boarding should arrange it themselves.
Pets: Pets are not permitted, except for service dogs. Health and Insurance: Customers must inform TO of any health conditions. It is the customer's responsibility to have adequate health, accident, and travel insurance, including coverage for sports activities (if applicable). Substance Use: Customers must not join a tour under the influence of drugs, medication, or excessive alcohol.
Compliance and Behavior: Customers must follow TO’s terms, third-party provider rules, and staff instructions, including adhering to meeting times and using seat belts or child safety seats where applicable. Customers are expected to behave respectfully and
comply with local laws and regulations during the tour. Disruptive, aggressive, or dangerous behavior may result in removal from the tour. Exclusion: If a customer is excluded from the tour, no refund will be provided, and no claims for damages will be accepted.
10. Liability
10.1 Limitation of TO’s Liability
Customers undertake all activities at their own risk. Any liability of TO is limited to the Tour Price as well as any direct damages caused willfully or by gross negligence by TO. TO’s liability for slight negligence, assisting persons as well as consequential damages and lost profit is excluded. TO does not assume any liability in case of non- fulfillment of contractual obligations that results from omissions or contract violation by the Customer (in particular due to violation of the terms of participation in section 7). TO does not assume any liability for the disappearance of personal items, cash, valuables, luggage, photographic equipment, etc. as well as loss, theft, damage or misuse of checks and credit cards.
10.2 Exclusion of Liability for Offers of Third-party Providers and in Case of Force Majeure TO does not assume any liability for the offers and services of third-party providers nor does TO assume any liability for damages based on circumstances that are beyond TO’s control, such as force majeure, natural events, catastrophes, changes in program due to non-adherence of train, bus or ship transportation companies or other third-party providers to their schedules, etc. Customer undertakes to claim any damages directly
from the third-party provider.
10.3 Customer’s Liability
All activities for which TO acts as an agent and which are carried out by third-party providers or are organized and/or carried out by Customers themselves incur at Customer’s own risk. TO is not liable for the consequences of any accident. TO expects from each Customer a considerable degree of personal responsibility. Customers only participate in activities that are compatible with their physical condition, in particular their health and physical efficiency. Customers are in particular responsible for an adequate equipment (clothing, footwear, sun protection, etc.).
11. Deadline for the Assertion of Claims
If you have a complaint regarding your tour, please inform the tour guide or localr epresentative immediately so that they can assist in resolving the issue. Customers ’ claims towards TO due to non-fulfillment or fulfillment not in accordance with the contract must be asserted within 10 days after the contractually agreed Tour date in writing with a detailed explanation of the claims. A complaint vis-à-vis the Tour guide is not sufficient. Claims received by TO after expiry of this deadline cannot be accepted anymore, except if Customers prove that they were faultlessly prevented from meeting such deadline.
12. Data Protection
Customers acknowledge and agree that their personal data, including but not limited to name, address, telephone number, date of birth, nationality, and gender, may be collected by the Tour Operator (TO) for the purpose of facilitating booked tours as per the contract. This data may be shared with third-party providers strictly as necessary to fulfill the reservation. The TO is committed to safeguarding all personal information and ensuring that appropriate measures are in place to protect data privacy and security. Please refer to our Privacy Policy on our website for details on how we collect, use, and protect your data.
13. Amendments to these GTC
The Tour Operator (TO) reserves the right to amend these General Terms and Conditions (GTC) at any time by updating them on its official website on www.choosebalkans.com/terms. Any changes will take effect upon publication and will apply to new bookings made thereafter. For existing bookings, the terms in effect at the time of reservation will continue to apply unless otherwise agreed.
14. Severability
If any part of these General Terms and Conditions (GTC) is found to be invalid, void, or unenforceable, the rest of the terms will remain in effect. If a provision cannot be enforced, it will be replaced with one that closely reflects the original intent and purpose. The same applies if a missing provision needs to be addressed.
15. Applicable Law and Place of Jurisdiction Albanian law shall apply to the legal relationship between the Customer and TO (with the exclusion of conflict of law rules). For claims against TO, the exclusive jurisdiction of the ordinary courts at the seat of TO is agreed.
Tour Details
Accommodation
- BB (Accommodation and Breakfast) for all overnights in 3 star hotels
Transport
- Private transport provided by the company
Insurance
Additional Services
- Private transport provided by the company
- Professional tour leader
- Airport pick up in Sarajevo
- Hotel drop off in Athens or Port Drop off in Igoumtinsa (including ferry tickets) to Corfu
- Entry tickets for the ‘’will be visited’’ sites
- Tourist taxes
- International car insurance
- Road taxes
- Petrol
Additional Services
- Lunches, Dinners, Drinks & Snacks
- Souvenirs
- Personal spending
- Everything that is not mentioned in the included
- * Tips are not a must in Albania or the Balkans, however, our recommendation is to tip the tour leader/driver as an international practice to tip good service.
Meals
- Lunches, Dinners, Drinks & Snacks not included
Guide
- Professional tour leader
Good to know
Currency
Convertible Mark
Bosnia
Plugs and adapters
Plug type C
Plug type E