General Purchasing policies Amigo Group
The acquisition of any of our services will be subject to the policies
listed here.
1. Our prices include: All services and suplements mentioned on
each tour description, or the information delivered by the commercial
department to the agencies with which we have a contract or
commercial partnership.
2. Our prices do not include: All services and suplements not
mentioned on our tour descriptions, or the information delivered by
the commercial department to the agencies with which we have a
contract or commercial partnership.
3. Refunds: If the acquired services, due to any justified circumstances
(natural disasters, bad weather, road closures, etc.) are subject to any
modification, the traveler will have the right to either accept such
modifications, or be released from the situation, getting a full refund of
the total amount of the purchase (currency and the amount of the
refund will be agreed prior authorization of the customer service
department).
Refunds will be requested all times through the customer service
department: [email protected].
Refunds for services which willingly were not used by the traveler
won’t be granted. All refund requests received up to 45 days after the
service was effective, will be considered as expired, except if there
were reasons of force majeure that prevented the previous request.
In the case of services acquired with promotions, no refunds will
be granted.
4.- Cancellations: Supposing that the client declines on making
effective the already acquired services, they will have to pay for the
concept of penalty the following amounts:
A) If the cancellation is produced on the same day of the service, or up
to 24 hrs. before the service starts, it applies the 100% of the amount.
B) The reservations entered as last minute (up to 24 hours before the
service) and confirmed by our operational area, can not be cancelled
and it applies the 100% of the amount.
5. Changes. You can request a maximum of two changes per booking
24 hrs. in advance. From the third change, the cancellation option
won’t be appliccable.
6. Early Booking rate: The early booking rate applies for a period of
purchase of at least 30 days before the activity takes place, with a
discount of 15%. This rate is not refundable.
