Mexico Unplugged (from Mexico City to Playa del Carmen)

Standard Booking Conditions — International

(Applies to bookings made from all regions except UK and the European Economic Area).

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The Booking Conditions in place when you make your booking will apply to your trip. If you are rebooking a

trip with a credit voucher you will be agreeing to the most current version of the Booking Conditions in place

when you rebook.

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If you are booking from the United Kingdom or Europe, please refer to the specific Booking Conditions that

apply to these regions.

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Please read and understand the conditions of booking set out below (Booking Conditions) prior to booking a

trip with us as they set out your legal rights and obligations in relation to your booking.

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Please also read the Essential Trip Information and Important Notes relating to your trip prior to booking to

ensure that you understand the itinerary, style and physical demands of the trip you are undertaking. The

Essential Trip Information and Important Notes relevant to your Trip are located on our website.

For any additional terms that may apply to your trip please also see the Special Conditions.

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1. Our contract

Your booking contract is with your local Intrepid entity as set out in clause 25, acting as agent for Intrepid

Travel Pty Ltd (ABN 35 007 172 456) (us/we/our). By booking a trip with us you have agreed to be bound by the

terms and conditions set out in:

these Booking Conditions;

Essential Trip Information and Important Notes that apply to your trip; and

any Special Conditions that may apply,

(all of which constitutes the entire agreement between you and us).

Your booking will be accepted by us on this basis. The services to be provided are those referred to in your

booking confirmation invoice. In these Booking Conditions references to "you" and "your" include the first

named person on the booking and all persons on whose behalf a booking is made or any other person to

whom a booking is added or transferred.

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2. Privacy policy

Any personal information that we collect about you will be handled in accordance with our Privacy Policy.

You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to

this Privacy Policy.

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3. Deposit requirement

You are required to pay a non-refundable deposit for your booking to be confirmed. You are required to pay a

deposit of AUD$400, NZD$400, CAD$400, USD$400, GBP200, EUR 275, CHF300, ZAR4000 per person per

trip, unless otherwise stated in the Special Conditions. If your booking is made within 56 days of the

departure date then the full amount is payable at the time of booking. Deposit amounts vary for selected

trips and special campaigns that may be run by us from time to time, as set out in and subject to the Special

Conditions.

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4. Acceptance of booking and final payments

If we accept your booking, we will issue you with a booking confirmation invoice. A contract will exist

between you and us from the date we issue the confirmation invoice or if you book within 56 days of

departure the contract will exist when we accept your payment. Please refer to your booking confirmation

invoice for details regarding final payments, including how to make the payment. Payment of the balance of

the trip price is due 56 days before the departure date, except as otherwise set out in the Special Conditions.

If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled

and any cancellation charges outlined at clause 7 (Cancellation by You) will apply.

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5. Prices and surcharges

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the

travel industry. This means our trip prices may vary at any time in accordance with demand, market

conditions and availability. It is likely that different passengers on the same trip have been charged different

prices. Your best option if you like the price you see is to book at that time.

Any reduced pricing or discounts that may become available after we have confirmed your booking (in

accordance with clause 4 (Acceptance of booking and final payments). If you wish to cancel your booking to

take advantage of a cheaper price, full cancellation conditions apply as set out below in clause 7 (Cancellation

by You). The most up to date pricing is available on our website. Prices are based on currency exchange rates

as of June 2023; note that prices may vary depending on which currency the booking is made. We endeavour

to ensure that all pricing and other information on our website is accurate. However, it is always possible that,

despite our efforts, there may be times when obvious errors occur such as the price or some other detail

displayed being incorrect. We reserve the right to amend advertised prices at any time prior to us sending

your booking confirmation invoice.

We reserve the right to impose surcharges up to 56 days before departure due to unfavourable changes in

exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if

government action should require us to do so. In such instances we will be responsible for any amount up to

2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more

than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and

obtain a full refund. Please note that a surcharge may be applied to a purchase made by credit card.

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6. Your details

For us to confirm your travel arrangements, you must provide all requested details with the balance of the

trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of

birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions

you have which may affect your ability to complete your travel arrangements. On some more demanding

trips we also require you to complete and forward a Self-Assessment form which will be provided to you by

your sales representative. For more information about how we treat your personal information please refer to

our Privacy Policy.

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7. Cancellation by you

If you cancel some or all portions of your booking the cancellation terms set out below will apply. A

cancellation will only be effective when we receive written confirmation from you that you wish to cancel. If

you cancel a trip:

a) 56 days or more prior to departure, we will hold your deposit amount as a credit (Deposit Credit);

b) between 31 and 55 days prior to departure, we charge a cancellation fee of 30% of the total booking

cost;

c) between 30 and 15 days prior to departure, we charge a cancellation fee of 60% of the total booking

cost; or

d) 14 days or fewer prior to departure, we charge a cancellation fee of 100% of the booking cost.

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Any Deposit Credit may not be applied to the same or similar dates of travel.

Note that different cancellation conditions apply to some styles of trips and additional services as set out in

the Special Conditions and the Essential Trip Information relating to your trip. You are strongly advised to

take out cancellation insurance at the time of booking. If you leave a trip for any reason after it has

commenced, we are not obliged to make any refunds for unused services. If you fail to join a trip, join it after

departure, or leave it prior to its completion, no refund will be made. The above cancellation terms are in

addition to fees which may be levied by accommodation providers, travel agents or third-party tour and

transport operator fees. Please refer to clause 20 (Liability), which provides more information about your

rights under Australian Consumer Law which may apply to your cancellation.

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8. Cancellation by us

Our trips are guaranteed to depart once they have one fully paid customer unless minimum group size

specifically states otherwise (which is stated in the trip page or on our website) and subject to reasonable

itinerary changes as described in these Booking Conditions. In the event that we cancel your trip, you can

transfer amounts paid to an alternate departure date or receive a refund, unless your trip is cancelled due to

a Force Majeure Event (as defined below in clause 9).

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9. Cancellations by you or us due to Force Majeure

In addition to the cancellation rights set out above, you have the right to cancel your confirmed holiday

before departure, or we may be required to cancel your trip, due to a Force Majeure Event occurring at your

holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or

significantly affecting the transport arrangements to the destination.

In these circumstances, we can offer you a choice of:

a) a 100% credit of monies paid for your trip; or

b) a refund minus unrecoverable costs.

If the cancellation due to a Force Majeure Event occurs after your trip has commenced, we can offer you a

choice of a pro-rata:

a) 100% credit for the days that remain on your trip; or

b) refund minus unrecoverable costs of the days that remain on your trip.

A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or

embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health

emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of

any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of

any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which

would make it dangerous or not viable for a trip to commence or continue.

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In the event of any cancellation, there will be no claim for damages by either party against the other and we

are not responsible for any incidental expenses that you may have incurred as a result of your booking

including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Important Note regarding credit:

There may be circumstances in which we issue you with credit. For instance, we may offer you the choice of a

credit voucher instead of a cash refund when you are entitled to a full or partial refund. Unless specified

otherwise in the Special Conditions, any credit issued under these Booking Conditions:

does not have an expiry date;

may be applied towards any other available trip offered by us, except in the case of Deposit Credits

which may not be applied to the same or similar dates of travel of the original booking;

is not transferrable to another person or redeemable for cash; and

may not be used to book flights or insurance as they will have their own booking conditions.

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10. Booking amendments

Transfers to a third party or an alternative trip are only permitted when operationally possible and, in the case

of transferring to a third party, where the transferee meets all the requirements in relation to the trip. Certain

fees may apply.

No amendments are permitted to your booking within 56 days of departure.

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11. Inclusions

The land price of your trip includes as described in the Essential Trip Information:

all accommodation

all transport

sightseeing and meals

the services of a group leader

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12. Exclusions

The land price of your trip does not include:

international or internal flights unless specified

airport transfers, taxes and excess baggage charges unless specified

meals other than those specified in the Essential Trip Information

visa and passport fees

travel insurance

optional activities and all personal expenses.

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13. Age & Health requirements

Minimum Age:

For the majority of our trips, the minimum age is 15 at the time of travel. All travellers under the age of 18

must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18,

appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller

under the age of 18’s day to day care. If a legal guardian elects to designate an escort in their lieu, they will be

required to complete and sign a relevant document, to delegate their authority.

Maximum Age:

For the majority of our trips, we have no upper age limit though we remind you that our trips can be

physically demanding and passengers must ensure that they are suitably fit to allow full participation. We

can provide details on mandatory health requirements; however, we are not medical experts. It is your

responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to

travel for the latest health requirements and recommendations for your destination.

Please refer to the Special Conditions and the Essential Trip Information that relates to your trip.

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14. Additional terms

For additional terms that apply to certain trips, please see the Special Conditions.

Due to the nature of some of our trips, in addition to these Booking Conditions, you may be required to sign

and submit a separate waiver, different terms and/ or a release form to a third-party supplier who is helping

to run your trip. Specifically, the ground suppliers of our trips in North America require a waiver to be agreed

and signed by you on day 1 of your trip, in order to meet their insurance requirements. A copy of this waiver

can be provided to you prior to departure on request.

To the extent there are any inconsistencies between the terms of these Booking Conditions and the

supplemental waiver, the terms of these Booking Conditions shall prevail and supersede any supplemental

waiver. We reserve the right to deny participation to you if you have not signed a waiver.

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15. Passport and visas

It is your responsibility to obtain information and to have in your possession all the required documentation

and identification required for entry, departure and travel to each country or region you visit on your trip. This

includes a valid passport and all travel documents required by us and/or the relevant governmental

authorities including all visas, permits and certificates (including but not limited to vaccination or medical

certificates) and insurance policies. Your passport must be valid 6 months after the last date of travel with is

as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits

prior to the start of the trips, and you are solely responsible for the full amount of costs incurred as a result of

missing or defective documentation. You agree that you are responsible for the full amount of any loss or

expense incurred by us that is a direct result of your failure to secure or be in possession of proper travel

documentation.

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16. Travel insurance

Travel insurance is mandatory for all our travellers and must be taken out at the time of booking. Your travel

insurance must provide cover against personal accident, death, medical expenses and emergency

repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We

also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and

personal effects. You must provide your travel insurance policy number and the insurance company's 24-

hour emergency contact number on the first day of your trip; you will not be able to join the trip without

these details. If you have travel insurance connected to your credit card or bank account please ensure you

have details of the participating insurer, the insurance policy number and emergency contact number with

you rather than the bank's name and credit card details.

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17. Change of itinerary

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and

you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities

contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport

may be subject to alteration without prior notice due to local circumstances or events.

While we endeavour to operate all trips as described we reserve the right to change the trip itinerary. Please

refer to our website before departure for the most recent updates to your itinerary.

Before departure: If we make a significant change we will inform you as soon as reasonably possible if there

is time before departure. The definition of a significant change is deemed to be a change affecting at least

one day in five of the itinerary. When a significant change is made you may choose between accepting the

change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative trip

offered.

After departure: We reserve the right to change an itinerary after departure due to local circumstances or a

Force Majeure Event. In such emergency circumstances, the additional cost of any necessary itinerary

alterations will be covered by you.

Please note we are not responsible for any incidental expenses that may be incurred as a result of any

change in itineraries including but not limited to visas, vaccinations or non-refundable or non-changeable

flights.

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18. Authority on tour

Our trips are generally run by group leaders, local representatives, crews or skippers (Leaders). The decision

of the Leader is final on all matters likely to affect the safety or well-being of any traveller or staff member

participating in the trip. If you fail to comply with a decision made by a Leader, interfere with the well-being

of the group or our ability to run a trip as planned, the Leader may direct you to leave the trip immediately,

with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times

comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also

agree to travel in accordance with our Responsible Travel Guidelines.

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19. Acceptance of risk

You acknowledge that the nature of the trip may be adventurous and participation involves a degree of

personal risk. You may be visiting places where the political, cultural and geographical attributes present

dangers and physical challenges greater than those present in our daily lives.

You acknowledge that you are choosing to travel at a time where you may be exposed to the COVID-19 virus.

We will take all reasonable steps to ensure your safety and may require you to follow additional safety

protocols on your trip.

We use information from government foreign departments and reports from our own contacts in assessing

whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all

relevant travel information, including applicable health risks and the nature of your itinerary. You

acknowledge that your decision to travel is made in light of consideration of this information and you accept

that you are aware of the personal risks attendant upon such travel. To the fullest extent permitted by law, we

accept no liability in relation to these additional risks.

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20. Liability and service guarantee

Our services which include our trips (“Services”) may come with guarantees that cannot be excluded under

Australian Consumer Law.

“Australian Consumer Law” means the uniform consumer protection law set out in Schedule 2 of

the Competition and Consumer Act 2010 (Cth) (the CCA).

20.1 To the maximum extent permitted by law (including the CCA) we exclude all liability whatsoever to you or

any other person (whether in contract tort or otherwise) for any loss (whether direct, indirect, consequential)

including death or personal injury or damage of any kind that may be suffered as a result of any act or

omission whether negligent or otherwise by or on behalf of us in connection with the Services or any other

matter or thing relating to these Booking Conditions except to the extent that such loss or damage is

incurred as a direct result of our fraud or wilful misconduct. This clause does not limit or exclude your rights

under the CCA.

20.2 (Limitation of Liability) Where the law implies a warranty into these Booking Conditions which may not

lawfully be excluded (in particular warranties under the CCA) our liability for breach of such a warranty will be

limited to either supplying the Services again or payment of the cost of having the services supplied again.

20.3 (Indemnity) You indemnify us (and all of our subsidiaries, officers, employees, contractors and agents)

against all losses, claims actions, proceedings, damages, costs and expenses (including legal fees) arising

from any claim by a third party arising directly or indirectly out of or in connection with:

(a) your access or use of the Services, this includes your delegate’s access or use of the Services; and

(b) any breach by you (or your delegate) of:

(i) these Booking Conditions; or

(ii) any additional terms applicable to providing the Services,

except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.

20.4 (Third parties) We contract with a network of companies, activity providers, accommodation providers,

airlines, coach and transfer companies, tour and local guides, government agencies, independent

contractors and individuals to assist in the running of our trips as agent for these third parties (Third Party

Supplier). Third Party Suppliers may also engage the services of local operators and sub-contractors.

Although we take all reasonable steps to select reputable Third Party Suppliers, we cannot be responsible for

their acts or omissions. Any services provided by Third Party Suppliers may be subject to the terms and

conditions imposed by these Third Party Suppliers and you may be required to sign additional terms as set

out in clause 14. These may limit or exclude the liability of the Third Party Supplier. You acknowledge that

Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate

and we do not warrant that any Third Party Supplier is in compliance with the laws of your country of

residence or any other jurisdiction.

We are not responsible for the acts and omissions, whether negligent or otherwise, of these Third Parties

Suppliers. Any disputes between you and any third party, are to be resolved solely between you and that

party.

20.5 (Vicarious liability) We shall not be held vicariously liable for the intentional or negligent acts of any

persons not employed by us nor for any intentional or negligent acts of our employees committed while off

duty or outside the course and scope of their employment.

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21. Optional activities

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that

any assistance, recommendations or advice given by your group leader or local representative in arranging

optional activities (including before or after a trip) does not render us liable for them in any way. The contract

for the provision of that activity will be between you and the activity provider.

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22. Claims & complaints

If you have a complaint about your trip please inform your group leader or our local representative at the

time so that they can attempt to rectify the matter. If you believe that your complaint has not been resolved

through these means then any further complaint should be put in writing to us within 30 days of the end of

the trip through our General Enquiries page.

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23. Severability

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by

operation of law or as being against public policy or for any other reason then such term or condition shall be

deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all

remaining terms and conditions to survive and continue as binding.

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24. Applicable law

The laws of Victoria, Australia govern these Booking Conditions to the fullest extent allowable. Nothing in

these Booking Conditions, including this clause 24, affects your rights as a consumer to rely on any applicable

local laws.

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25. Assignment and Registered address

We can assign or otherwise transfer any of our rights or obligations under these Booking Conditions,

including novation to a related body corporate (as defined in the Corporations Act 2001 (Cth)), at its sole

discretion on written notice to You (including notice via the Website).

Level 7, 567 Collins St, Melbourne VIC, 3000, Australia.

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25. Booking entity

Depending on the country or region you are making your booking from, you will be booking through the

following Intrepid entity acting as an agent on behalf of Intrepid Travel Pty Ltd (ABN 35 007 172 456):

Australia: Intrepid Travel Australia Pty Ltd (ABN 34 126 440 033)

New Zealand: Intrepid Travel New Zealand Limited

1836592)

United States: Intrepid US, Inc

Canada: Intrepid Travel Incorporated (BN 811474477)

Rest of the World (including European countries that are not part of the European Economic Area):

bookings are made directly with Intrepid Travel Pty Ltd (ABN 35 007 172 456)

If you are booking through a third party travel agent, the Intrepid entity is Intrepid Travel Pty Ltd (ABN 35 007

172 456).

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26. Promotional terms

From time to time, we may run promotions and special offers (Promotions) on our website which are subject

to both these Booking Conditions and any additional promotion-specific terms which are incorporated into

these Booking Conditions by reference. You should ensure that you read the specific conditions that apply to

each Promotion.

Promotions are available for a limited time, as defined on our website. We reserve the right to cancel or

change any Promotion at any time in our discretion. By purchasing a trip on a promotional basis, you agree

and accept the terms that apply to the applicable Promotion. In the event of any inconsistencies between

these Booking Conditions and the Promotional terms, the Promotional terms apply to your booking.

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UK Booking Conditions

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The Booking Conditions in place when you make your booking will apply to your trip. If you are rebooking a

trip with a credit voucher you will be agreeing to the most current version of the Booking Conditions in place

when you rebook.

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These Booking Conditions apply to bookings made within the United Kingdom.

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Please read and understand the conditions of booking set out below (Booking Conditions) prior to

booking a trip with us as they set out your legal rights and obligations in relation to your booking.

Please also read the Essential Trip Information and Important Notes relating to your trip prior to booking to

ensure that you understand the itinerary, style and physical demands of the trip you are undertaking. The

Essential Trip Information and Important Notes relevant to your Trip are located on our website.

For any additional terms that may apply to your trip please also see the Special Conditions.

Your attention is particularly drawn to the following clauses which contain important information about

your rights and the extent of our liability to you: 7 (Cancellation by you), 8 (Cancellations or changes by

us), 10 (Amendments by you), 20 (Our responsibility for the performance of your package), and 21 (Price

Reduction and Compensation for Damages).

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1. Our contract

Your booking is made with Intrepid Travel Group UK Limited (01826936) who is the organiser of your package

and general sales agent on behalf of Intrepid Travel Pty Ltd (ABN 35 007 172 456) (us/we/our). Any indirect

bookings made via a third-party agent, are made with Intrepid Travel Pty Ltd (ABN 35 007 172 456.)

By booking a trip with us you have agreed to be bound by the terms and conditions set out in:

(a) these Booking Conditions;

(b) Essential Trip Information and Important Notes that apply to your trip; and

(c) any Special Conditions that may apply,

(all of which constitutes the entire agreement between you and us).

Your booking will be accepted by us on this basis. The services to be provided are those referred to in your

booking confirmation invoice. In these Booking Conditions references to "you" and "your" include the first

named person on the booking and all persons on whose behalf a booking is made or any other person to

whom a booking is added or transferred.

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2. Privacy policy

https://www.intrepidtravel.com/us/uk-booking-conditions 1/16

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Any personal information that we collect about you will be handled in accordance with our Privacy Policy.

Advance Passenger Information: A number of Governments have requirements for air carriers to provide

personal information about all travellers on their aircraft to the relevant Authorities before the aircraft leaves

the UK. The data will be collected either at the airport when you check in or in some circumstances when, or

after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight.

Other modes of transport (such as sea or rail) may have similar requirements. Where we collect this data, we

will treat it in accordance with our Privacy Policy.

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3. Deposit requirement

You are required to pay a deposit for your booking. You are required to pay a deposit of GBP200 per person

per trip, unless otherwise stated in the Special Conditions. If your booking is made within 56 days of the

departure date then the full amount is payable at the time of booking. Deposit amounts vary for selected

trips and special campaigns that may be run by us from time to time, as set out in and subject to the Special

Conditions.

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4. Acceptance of booking and final payments

If we accept your booking, we will issue you with a booking confirmation invoice. A contract will exist

between you and us from the date we issue the confirmation. Please refer to your booking confirmation

invoice for details regarding final payments. Payment of the balance of the trip price is due 56 days before

the departure date, except as otherwise set out in the Special Conditions. If this balance is not paid on or

before the due date we reserve the right to treat your booking as cancelled and any cancellation charges

outlined at clause 7 (Cancellation by You) will apply.

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5. Prices and surcharges

Our advertised trip prices are subject to variable and seasonal pricing, both of which are standard practice

within the travel industry. This means our trip prices may vary at any time in accordance with demand,

market conditions and availability. It is likely that different passengers on the same trip have been charged

different prices. Your best option if you like the price you see is to book at that time.

Any reduced pricing or discounts that may become available after we have confirmed your booking (in

accordance with clause 4 (Acceptance of booking and final payments)) will not apply. If you wish to cancel

your booking to take advantage of a cheaper price, full cancellation conditions apply as set out below in

clause 7 (Cancellation by You).

The most up to date pricing is available on our website. Prices are based on currency exchange rates as of

June 2023; note that prices may vary depending on which currency the booking is made. We endeavour to

ensure that all pricing and other information on our website is accurate. However, it is always possible that,

despite our efforts, there may be times when obvious errors occur such as the price or some other detail

displayed being incorrect. We reserve the right to amend advertised prices at any time prior to us sending

your booking confirmation invoice.

We reserve the right to change the price of your trip after we have issued our booking confirmation invoice in

order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or

other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by

third parties not directly involved in the performance of your trip, including tourist taxes, landing taxes or

embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to your trip. We

will only be able to change the price in this way if we notify you of any price increase at least 20 days before

the start of your package, together with a calculation and an explanation for this change. In such instances

we will be responsible for and absorb any increase up to 2% of the trip price and you will be responsible for

the amount over and above that. If any price increase results in an increase of more than 8% of the trip price

you may: (i) accept and pay for the price increase, (ii) cancel the booking and obtain a full refund; or (iii)

cancel the booking, obtain a full refund and change to an alternative holiday, if available and offered by us.

5/27/24, 2:14 PM UK Booking Conditions | Intrepid Travel US

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https://www.intrepidtravel.com/us/uk-booking-conditions 2/16

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You must tell us of your decision within 7 days of us notifying you of the price increase. If we do not hear from

you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate

the booking and provide you with a refund. If you decide to reject the price increase and cancel the booking

with a full refund, you may also be entitled to compensation in accordance with paragraph 21 below.

Should the cost of your trip decrease due to the changes mentioned above then you will be entitled to a

price reduction for your trip. We will be entitled to deduct our administrative expenses of this process, for

which we will provide a breakdown if you ask.

Please note that travel arrangements are not always purchased by us in local currency and so changes in

exchange rates may have no impact on the cost of your trip due to the arrangements we have in place. Air

Passenger Duty is included in the price of your air inclusive trip. Please note that a surcharge may be applied

to a purchase made by credit card or through Paypal.

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6. Your details

For us to confirm your travel arrangements you must provide all requested details with the balance of the

trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of

birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions

you have which may affect your ability to complete your travel arrangements. On some more demanding

trips we also require you to complete and forward a Self-Assessment form which will be provided to you by

your sales representative. For more information about how we treat your personal information please refer to

our Privacy Policy.

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7. Cancellation by you

If you cancel some or all portions of your booking the cancellation terms set out below will apply. A

cancellation will only be effective once your sales representative has received written confirmation from you

that you wish to cancel.

The deposit and all other payments for the trip that we have received from you will be put towards the

cancellation fees detailed below. In the event that you do cancel your booking , and the amount you have

already paid does not cover the cancellation fees set out below, you must pay any difference between the

amount you have paid and the cancellation fee applied. In accepting these Booking Conditions you give

your authority for us to automatically charge the payment card used by you when securing the booking (or

any other card used by you in connection with this booking) at that time.

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If you cancel a trip:

(a) 56 days or more prior to departure, we will hold your deposit amount as a credit (Deposit Credit);

(b) between 31 and 55 days prior to departure, we charge a cancellation fee of 30% of the total booking cost;

(c) between 30 and 15 days prior to departure, we charge a cancellation fee of 60% of the total booking

cost; or

(d) 14 days or fewer prior to departure, we charge a cancellation fee of 100% of the booking cost.

Any Deposit Credit may not be applied to the same or similar dates of travel.

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Note that different cancellation conditions apply to some styles of trips and additional services as set out in

the Special Conditions and the Essential Trip Information relating to your trip. You are strongly advised to

take out cancellation insurance at the time of booking.

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If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused

services. If you fail to join a trip, join it after departure, or leave it prior to its completion, no refund will be

made. The above cancellation terms are in addition to fees which may be levied by accommodation

providers, travel agents or third-party tour and transport operator fees. Should one or more member of a

party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay

this increase.

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https://www.intrepidtravel.com/us/uk-booking-conditions 3/16

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8. Cancellation or changes by us

Minimum Group size: Our trips are guaranteed to depart once they have one fully paid customer unless

minimum group size is specifically stated on the trip page or on our website, and subject to reasonable

itinerary changes as described in these Booking Conditions. If the minimum group size is not met we may (i)

cancel your booking and provide you with a full refund or (ii) amend the itinerary. A change to the itinerary

may be a Minor Change or a Significant Change, for which see below.

From time to time we may need to make a change to your booking and we reserve the right to do so at any

time.

Minor Changes: Most changes are ‘Minor Changes’ which we are permitted to make without incurring any

liability to you. A Minor Change may include, for example, but is not limited to: any change to a route and/or

stopping points, a change of accommodation to another of the same or better standard with the same main

features in the same destination, or changes to services available at your accommodation. A change of flight

time by less than 12 hours or a change of airline or aircraft will also usually be a Minor Change.

Significant Changes: Occasionally we may need to make a ‘Significant Change' that we are constrained to

make to the main characteristics of your booking, or where we cannot fulfil any of your special requirements

which we have accepted. A Significant Change could include a change affecting at least one day in five of

the itinerary, a change of accommodation to a different area/resort or to that of a lower standard for the

whole or a significant part of your trip. It may also include a change of flight departure time (or the

commencement of another part of your trip) by more than 12 hours.

If we must make a Significant Change, we will tell you as soon as possible and you will have the option of:

a) accepting the proposed change. If this results in a booking or trip of lower quality or cost, you may be

entitled to a price reduction in accordance with clause 21 below; or

b) rejecting the proposed change and cancelling your booking with a full refund of monies paid; or

c) rejecting the proposed change, cancelling your booking and making an alternative booking if we offer this.

If you decide to take an alternative booking, we will inform you of its impact on the price of your booking. If

the alternative booking is of a lower quality or cost, you may be entitled to a price reduction in accordance

with clause 21 below.

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Cancellation: On rare occasions we may have to cancel your booking (for reasons other than those set out at

clause 9), and we reserve the right to do so. If we must cancel, we will notify you as soon as possible. We will

also offer you an alternative booking if we are able to do so, and inform you of its impact on the price of your

trip. If the alternative booking is of a lower quality or cost, you may be entitled to a price reduction in

accordance with clause 21 below. If we cannot offer you an alternative, or even if you just prefer, we will

provide you with a full refund of any payments made for the booking.

We will tell you the procedure for making your choice. Please read any notification carefully and respond

promptly as if you do not respond to us within the timescale given your booking may be cancelled.

If you choose to accept a refund we will provide a full refund of your travel insurance premiums if you paid

them to us and can show that you are unable to transfer or reuse your policy.

We will not pay you compensation and the options set out above will not be available if we make any change

or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us

arises out of alterations to the confirmed booking requested by you.

Important Note regarding credit:

In place of a refund, we may offer you the choice of a credit voucher instead of a cash refund when you are

entitled to a full or partial refund. Unless specified otherwise in the Special Conditions, any credit issued to

you:

• does not have an expiry date;
• may be applied towards any other available trip offered by us, except in the case of Deposit Credits
• which may not be applied to the same or similar dates of travel of the original booking;
• is not transferrable to another person or redeemable for cash;
• may not be used to book flights or insurance as they will have their own booking conditions; and 
• in the unlikely event of Intrepid’s insolvency, the credit will not be protected by ABTA’s scheme of financial protection but may be protected under your credit or debit card chargeback rights. Upon rebooking a trip using credit, please see clause 25(Financial Protection) for information about what consumer protection will apply to this booking.

9. Cancellation by You or Us due to Unavoidable and Extraordinary Circumstances:

In addition to the cancellation rights set out above, you have the right to cancel your confirmed holiday

before departure, and we may be required to cancel your trip in the event of “unavoidable and extraordinary

circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the

performance of the holiday or significantly affecting the transport arrangements to the destination.

In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be

liable to pay you any additional compensation (provided we have notified you without undue delay before

the start of your trip).

For the purposes of this clause 9, “unavoidable and extraordinary circumstances” means any event beyond

our or our suppliers’ control, the consequences of which could not have been avoided even if all reasonable

measures had been taken. Examples include warfare, acts of terrorism (and threat thereof), industrial

disputes, labour strikes, fire, chemical or biological disaster, significant risks to human health such as the

outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or

weather conditions which make it impossible to travel safely to the travel destination or remain at the

destination.

When determining whether or not cancellation rights for unavoidable and extraordinary circumstances have

arisen, we consider the advice of national authorities such as where the Foreign and Commonwealth Office

advises against travel to your destination or its immediate vicinity. Please visit the Foreign, Commonwealth

and Development Office’s (“FCDO”) website to review the latest travel advice about your destination.

However, this is not the only factor we take into account in determining whether these cancellation rights

have arisen.

Except as set out in these Booking Conditions, we and our suppliers have no responsibility or liability to you

for any failure to perform, or a delay in performing, any obligations owed to you which are caused by

unavoidable and extraordinary circumstances.

Please note that there is no automatic statutory right of cancellation under the Consumer Contracts

(Information, Cancellation and Additional Charges) Regulations 2013.

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10. Booking amendments by you and transfers of bookings

Transfers to a third party are only permitted when operationally possible and where the transferee meets all

the requirements in relation to the trip. You and the transferee will be jointly and individually liable for full

payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. We

shall notify you of these costs upon receipt of your request to transfer. No amendments are permitted to your

booking within 56 days of departure.

However, if you or any member of your party is prevented from travelling, that person(s) may transfer their

place to someone else, subject to the following conditions:

(a) that person is introduced by you and satisfies all the conditions applicable to the holiday;

(b) we are notified not less than 7 days before departure;

(c) you pay any outstanding balance payment, as well as any additional fees, charges or other costs arising from the transfer which we will notify you of on your request to transfer; and

(d) the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee will be jointly and individually liable for payment of all sums. If you are unable to find a

replacement, any cancellation charges set out in clause 7(Cancellation by you) will apply. Otherwise, no

refunds will be given for passengers not travelling or for unused services.

If you wish to make a change to your booking after we have issued our booking confirmation invoice, please

contact us. We will try to accommodate your request but do not have a legal obligation to do so. Please

understand that it is often not possible for us to as changes may depend on availability and the terms and

conditions of our suppliers. Change fees may be payable in some circumstances.

Important Note: Certain arrangements may not be amended or transferred after they have been

confirmed and any alteration could incur a cancellation fee of up to 100% of that part of the trip.

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11. Inclusions

The land price of your trip includes:

all accommodation as listed in the Essential Trip Information

all transport listed in the Essential Trip Information

sightseeing and meals as listed in the Essential Trip Information

the services of a group leader as described in the Essential Trip Information

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12. Exclusions

The land price of your trip does not include:

international or internal flights unless specified

airport transfers, taxes and excess baggage charges unless specified

meals other than those specified in the Essential Trip Information

visa and passport fees

travel insurance

optional activities and all personal expenses

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13. Age & Health requirements

Minimum Age: For the majority of our trips the minimum age is 15 at the time of travel. All travellers under

the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the

age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the

traveller under the age of 18’s day to day care. If a legal guardian elects to designate an escort in their lieu,

they will be required to complete and sign a relevant document, to delegate their authority.

Maximum Age: For the majority of our trips we have no upper age limit though we remind you that our trips

can be physically demanding and passengers must ensure that they are suitably fit to allow full participation.

We can provide details on mandatory health requirements; however, we are not medical experts. It is your

responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to

travel for the latest health requirements and recommendations for your destination.

Please refer to the Special Conditions and the Essential Trip Information that relates to your trip.

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14. Additional terms

For additional terms that apply to certain trips, please see the Special Conditions.

Due to the nature of some of our trips, in addition to these Booking Conditions, you may be required to sign

and submit a separate waiver, different terms and/ or a release form to a third-party supplier who is helping

to run your trip. Specifically, the ground suppliers of our trips in North America require a waiver to be agreed and signed by you on day 1 of your trip, in order to meet their insurance requirements. A copy of this waiver can be provided to you prior to departure on request. To the extent there are any inconsistencies between the terms of these Booking Conditions and the supplemental waiver, the terms of these Booking Conditions shall prevail and supersede any supplemental waiver. We reserve the right to deny participation to You if you have not signed a waiver.

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15. Passport and visas

We will provide information about the passport and visa requirements for your trip.

It is your responsibility to obtain information and to have in your possession all the required documentation

and identification required for entry, departure and travel to each country or region you visit on your trip. This

includes a valid passport and all travel documents required by us and/ or the relevant governmental

authorities including all visas, permits and certificates (including but not limited to vaccination or medical

certificates) and insurance policies. Your passport must be valid 6 months after the last date of travel with us

as set out on your itinerary.

You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the trips,

and you are solely responsible for all of the costs you incur as a result of missing or defective documentation.

You also agree that you are responsible for the full amount of any loss or expense incurred by us that is a

direct result of your failure to secure or be in possession of proper travel documentation.

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16. Travel insurance

Travel insurance is mandatory for all our travellers and must be taken out at the time of booking. Your travel

insurance must provide cover against personal accident, death, medical expenses and emergency

repatriation with a recommended minimum coverage of US$200,000 (or GBP equivalent) for each of the

categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and

loss of luggage and personal effects. You must provide your travel insurance policy number and the

insurance company's 24-hour emergency contact number on the first day of your trip; you will not be able to

join the trip without these details. If you have travel insurance connected to your credit card or bank account

please ensure you have details of the participating insurer, the insurance policy number and emergency

contact number with you rather than the bank's name and credit card details.

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17. Change of itinerary

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and

you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities

contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport

may be subject to alteration sometimes without prior notice due to local circumstances or events.

While we endeavour to operate all trips as described we reserve the right to change the trip itinerary, which

may be before or after your departure. We will notify you of any changes to the itinerary.

Before departure: If we make a Significant Change, the ‘Significant Change’ section in clause 8 (Cancellation

or changes by us) above will apply.

After departure: We reserve the right to change an itinerary after departure due to local circumstances or

events outside of our control. Where this occurs, we will, make alternative arrangements for you at no extra

charge. If the alternative arrangements are of a lower quality you will be entitled to a price reduction in

accordance with clause 21 below and you may be entitled to compensation for any damage you sustain as a

result of the package being changed.

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18. Authority on tour

Our trips are generally run by group leaders, local representatives, crews or skippers (Leaders). The decision

of the Leader is final on all matters likely to affect the safety or well-being of any traveller or staff member

participating in the trip. If you fail to comply with a decision made by a Leader, interfere with the well-being

of the group or our ability to run a trip as planned, the Leader may direct you to leave the trip immediately,

with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times

comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also

agree to travel in accordance with our Responsible Travel Guidelines.

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19. Acceptance of risk

You acknowledge that the nature of the trip may be adventurous and participation involves a degree of

personal risk. You may be visiting places where the political, cultural and geographical attributes present

dangers and physical challenges greater than those present in our daily lives.

You acknowledge that you are choosing to travel at a time where you may be exposed to the COVID-19 virus.

We will take all reasonable steps to ensure your safety and may require you to follow additional safety

protocols on your trip.

We use information from government foreign departments and reports from our own contacts in assessing

whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all

relevant travel information, including applicable health risks, and the nature of your itinerary. You

acknowledge that your decision to travel is made in light of consideration of this information and you accept

that you are aware of the personal risks attendant upon such travel. To the fullest extent permitted by law, we

accept no liability in relation to these additional risks.

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20. Limitation of liability

To the extent applicable, when you book directly through Intrepid, we will accept responsibility for the

arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked

Travel Arrangements Regulations 2018 (UK) (PTR).

For direct bookings, as the organiser, we are responsible for the performance of all travel services included in

your package, which are set out in your booking confirmation invoice.

You must inform us without undue delay of any failure to perform or improper performance of the travel

services included in your package (Failure). This will give us the opportunity to resolve the Failure whilst you

are on your trip. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may

resolve the Failure yourself and request reimbursement of reasonable expenses from us. However, these

rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In that case, your

only right will be to seek a price reduction or compensation in accordance with clause 21.

When alternative arrangements may be offered

If a significant portion of your package cannot be provided as agreed in the booking, we shall offer, at no

extra cost to you, suitable alternative arrangements for the continuation of your trip. The alternative

arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking.

Where they are of lower quality you will be entitled to a price reduction as described in clause 21 below.

You may only reject the alternative arrangements we offer to you if they are not comparable to what was

agreed in your booking or if the price reduction is inadequate. If you do reject the alternative arrangements,

or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or

compensation in accordance with clause 21.

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Remedy for a Failure

If a Failure substantially affects the performance of your package, and we have failed to remedy it within a

reasonable period of time, you may decide to continue with your trip or terminate your booking without

paying a termination fee.

If you decide to terminate, then if your package included carriage to the destination, we will also repatriate

you with equivalent transport without undue delay back to your place of departure and at no extra cost to

you. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with

clause 21.

Additional accommodation in the event of Unavoidable and Extraordinary Circumstances

Where it is impossible for you to return to your departure point as per the agreed return date of your

package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary

accommodation (where possible, of a comparable standard) for a period not exceeding three nights per

person. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women

or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been

notified of these particular needs at least 48 hours before the start of your holiday.

If a longer period of accommodation than that referred to above is provided for in Passenger Rights

Legislation (as described in the PTR) concerning your mode of return transport, or such legislation does not

allow the transport provider to limit its obligations as described above in the event of unavoidable or

extraordinary circumstances, then the limits set out in such legislation will apply instead.

The level of any such price reduction or compensation will be calculated taking into consideration all relevant

factors such as but not limited to: whether the complaints procedure as described in these Booking

Conditions was followed and the extent to which ours or our employees’ or suppliers’ negligence affected the

overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s)

have been negligent if you wish to make a claim against us.

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21. Price Reduction and Compensation for Damages

You will be entitled to an appropriate price reduction for any period during which there is a Failure (as

described in clause 20 above), unless the Failure is attributable to you.

You shall be entitled to receive appropriate compensation from us for any damage you sustain as a result of a

Failure except where the Failure is:

i. attributable to you;

ii. attributable to a third party unconnected with the provision of the services included in your package and

the event is unforeseeable or unavoidable; or

iii. due to unavoidable and extraordinary circumstances .

Where your trip arrangements involve travel by air, rail or sea, or hotel accommodation: the compensation is

limited by the following international conventions respectively: Warsaw Convention as amended 1955 and

Montreal Convention 1999 (travel by air), Berne Convention 1961 and COTIF 1999 (travel by rail) Athens

Convention 1974 (travel by sea) and Paris Convention 1962 (provision of accommodation). We are to be

regarded as having all benefit of any limitation of right to claim or compensation contained in these or any

conventions. We can provide copies of these conventions from our offices upon request. In addition, you

agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that

journey. When arranging transportation for you, we rely on the terms and conditions contained within these

international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and

conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the

transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into

this contract. In any circumstances in which a carrier is liable to you by virtue of UK (EU) 261/2004 (denied

boarding and flight disruption), any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the regulation as if (for this purpose only) we were a

carrier. When making any payment, we are entitled to deduct any money which you have received or are

entitled to receive from the transport provider or hotelier for the complaint or claim in question.

Our liability to you in connection with your Package shall be limited to a maximum of three (3) times the

price paid except in cases involving death, injury or illness where we or the travel service providers have

caused such damage intentionally or with negligence. In the case of damaged property, our liability is

limited to a maximum amount equal to the amount paid by or on behalf of the owner of the property. In all

cases we specifically exclude all liability for indirect or consequential loss or expense including loss of profits

and in all cases our liability will be limited in accordance with and/or in an identical manner to the

contractual terms of the companies that provide the transportation for your travel arrangements.

You agree to assign to us your rights against any agent, supplier or sub-contractor which is in any way

responsible for the unsatisfactory arrangements or your death or personal injury and you must provide us

and our insurers with all assistance we may reasonably require. You must notify any claim to us strictly in

accordance with the complaints procedure set out in these Booking Conditions.

Flight Notice, Flight Information and Flight “Blacklist”.

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This notice is required by and The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment)

(EU Exit) Regulations 2019 and European Community Regulation (EC) No.889/2002. This notice cannot be

used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montréal

Convention, and it does not form part of the contract between the carrier(s), us and you, nor part of a claim.

No representation is made by the carrier(s) or us as to the accuracy of the contents of this notice.

Air carrier liability for passengers and their baggage:

This information notice summarises the liability rules applied by UK air carriers as required by the legislation

and the Montréal Convention.

Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury

or death. For damages, up to 100,000 SDRs (approximately £80,000 ), the air carrier cannot contest claims for

compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not

negligent or otherwise at fault.

Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover

immediate economic needs, within 15 days from the identification of the person entitled to compensation. In

the event of death, this advance payment shall not be less than 16000 SDRs (approximately £13,000).

Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable

measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is

limited to 4150 SDRs (approximately £3,300).

Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable

measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is

limited to 1000 SDRs (approximately £800).

Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage

up to 1000 SDRs (approximately £800) In the case of checked baggage, it is liable even if not at fault unless

the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special

declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write

and complain to the air carrier, or other transport provider, as soon as possible. In the case of damage to

checked baggage, the passenger must write and complain within seven days, and in the case of delay within

21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.

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Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as

the contracting air carrier, the passenger has the right to address a complaint or to make a claim for

damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the

contracting air carrier.

The time limit for action: Any action in court to claim damages must be brought within two years from the

date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

The basis for the information. The basis for the rules described above is the Montreal Convention of 28 May

1999, which is implemented in the United Kingdom in respect of UK air carriers.

The UK Air Safety List contains a list of foreign airlines which do not fulfil the necessary international safety

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standards: https://www.caa.co.uk/commercial-industry/airlines/licensing/requirements-and-guidance/third-

country-operator-certificates/. Equally, in accordance with EU directive (EC) no. 2111/2005, Article 9 (as enacted

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in English law), we are required to bring to your attention the existence of a ‘CAA list’ which contains details of

air carriers that are subject to an operating ban within the UK. This list is available for inspection at

https://www.caa.co.uk/Data-and-analysis/Safety-and-security/Banned-airlines-list. We are required to advise

you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be

used or likely to be used on our confirming documents. The airline may use wide and narrow-body jets. Any

changes to the actual airline after you have received your tickets will be notified to you as soon as possible

and in all cases at check-in or at the boarding gate. Any change in the identity of the airline, flight timings

and/or aircraft type will not entitle you to cancel or change to other flight arrangements without paying

charges, except where specified.

Flight times can change for a number of different reasons. You should always look to reconfirm your flights

48 hours prior to departure to ensure that no changes to your flight schedule have occurred.

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22. Optional activities

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that

any assistance, recommendations or advice, given by your group leader or local representative in arranging

optional activities (including before or after a trip) does not render us liable for them in any way. The contract

for the provision of that activity will be between you and the activity provider.

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23. Claims & complaints

General claims

If you have a complaint about your trip you must inform your group leader or our local representative at the

time so that they can attempt to rectify the matter. If you believe that your complaint has not been resolved

through these means then any further complaint should be put in writing to us within 30 days of the end of

the trip through our General Enquiries page. Failure to follow the procedure set out in this clause 23 may

affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under

these Booking Conditions. If we can’t resolve your complaint, you can go to Citizens’ Advice:

https://www.citizensadvice.org.uk/

We are also a Member of ABTA, membership number Y0766. We are obliged to maintain a high standard of

service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes

which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go

to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in

resolving disputes can be found on www.abta.com.

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Insolvency claims

Please see clause 25 (Financial protection – ABTOT and ATOL) for more detail about how to make a claim in

the unlikely event of Intrepid’s insolvency.

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24. Severability

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by

operation of law or as being against public policy or for any other reason then such term or condition shall be

deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all

remaining terms and conditions to survive and continue as binding.

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25. Financial protection – ABTOT and ATOL

The PTR require us to provide security for the monies that you pay for the package holidays directly booked

from us and for your repatriation in the event of our insolvency.

Non-flight inclusive packages: ABTOT

In accordance with customer protection policy for insolvency cover in respect of the PTRs, if you booked

directly with Intrepid your booking is protected for the initial deposit, and subsequently for all monies paid to

us, arising from cancellation or curtailment of your travel arrangement due to the insolvency of Intrepid.

There is no financial protection for trips lasting less than 24 hours which do not include accommodation, or

for the individual elements of your trip if they are booked separately.

Customer aware: The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial

protection for Intrepid Travel Group UK Limited, Membership number 5464, and in the event of their

insolvency protection is provided for non-flight packages sold to customers in the UK booked directly with

Intrepid Travel Group UK Limited Company No. 01826936.. ABTOT cover provides for a refund in the event you

have not yet travelled or repatriation if transportation was included in your package.

This protection is only valid for customers for whom we are the organiser and who have booked and paid

directly to Intrepid. If you have booked and/ or paid directly to a third-party travel agent for a holiday with

Intrepid please request proof of how the booking is secured as this will not be covered by ABTOT in this

instance.

This protection has been arranged by ABTOT. For more information please go to https://www.abtot.com/In

the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s

24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was

included in your package. If you would like to make a claim, you must notify ABTOT as soon as practicable

giving full details of what has happened quoting the name of your travel operator. Please call ABTOT’s 24/7

helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company. In the

unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7

helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018

here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

You can find out more about ABTOT here: https://www.abtot.com/

If, despite our best efforts and having followed the above procedure for reporting and resolving your

complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration

under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents

relating to any complaint and deliver a binding decision to bring the matter to a close. A fee is payable by

each party when an application for arbitration is submitted.

Details of this scheme are available from The Travel Industry Arbitration Service, administered by Dispute

Settlement Services Limited:

Dispute Settlement Services

9 Savill Road

Lindfield

West Sussex

RH16 2NY

E-mail: [email protected]

This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000

per booking form, or not solely or mainly in respect of physical injury or illness or the consequences of such

injury or illness, or solely or mainly in respect of a discrimination claim or any claim under the Equality Act.

Flight inclusive packages: ATOL

Some of the flights and flight-inclusive holidays on our website are financially protected by the ATOL scheme.

But ATOL protection does not apply to all holiday and travel services listed on our website. We will provide

you with information on the protection that applies in the case of each holiday and travel service offered

before you make your booking.

We provide you with financial protection for any flight-inclusive package or flight that you buy from us by

way of our Air Travel Organiser’s Licence (ATOL) number 6352 administered by the Civil Aviation Authority

Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: [email protected] (CAA).

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL

Certificate. If you do not buy an ATOL certificate, then the booking will not be ATOL protected. If you do

receive an ATOL certificate but all parts of your trip are not listed on it, those parts will not be ATOL protected.

The ATOL Certificate will advise where you can get information on what this means for you and who to

contact if things go wrong. For further information, visit the ATOL website at www.caa.co.uk. The price of our

flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection

Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or

travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends

primarily to customers who book and pay in the United Kingdom.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL

Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for

reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a

suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative

ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you

under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be

possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the

ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a

suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees

of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You

agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which

you have or may have to arise out of or relating to the non-provision of the services, including any claim

against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims

may be re-assigned to another body if that other body has paid sums you have claimed under the ATOL

scheme.

When you buy an ATOL protected flight or flight inclusive holiday, all money accepted from you by a travel

agent acting as our agent is held by that agent on behalf of and for the benefit of the Trustees of the Air

Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail. If we

do fail, any money held at that time by the agent, or subsequently accepted from you by the agent, is and

continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust

without any obligation to pay that money to us.

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When you buy arrangements other than an ATOL protected flight or flight inclusive holiday, all money

accepted from you by a travel agent acting as our agent is held by that agent on our behalf at all times.

If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection

referred to above does not apply.

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26. Delays and missed transport arrangements

If you or any member of your party miss your flight or another transport arrangement, it is cancelled or you

are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport

supplier concerned immediately.

You have rights in some circumstances to refunds and/or compensation from the airline in cases of denied

boarding, cancellation or delay to flights. Full details of these rights will be publicised at UK airports and will

also be available from airlines. If the airline does not comply with these rules you should complain to the Civil

Aviation Authority at www.caa.co.uk/passengers. If your flights are not included in the package booked with

us, , reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a

refund of your holiday price from us. If your flights are included in the package you have booked with us and

for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at

the time of payment of any compensation to you, make a complete assignment to us of the rights you have

against the airline in relation to the claim that gives rise to that compensation payment. A delay or

cancellation to your flight does not automatically entitle you to cancel any other arrangements even where

those arrangements have been made in conjunction with your flight.

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27. Prompt assistance

If, whilst you are on the tour, you find yourself in difficulty for any reason, we will offer you such prompt

assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate

information on health services, local authorities and consular assistance, and assistance with distance

communications and finding alternative travel arrangements. Where you require the assistance which is not

owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any

alternative travel arrangements or other such assistance you require. Any supplier, airline or another

transport supplier may, however, pay for or provide refreshments and/or appropriate accommodation and

you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will

not be liable for any costs, fees or charges you incur in the above circumstances if you fail to obtain our prior

authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you

a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your

party, or otherwise through your or your party’s negligence.

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28. Applicable law

The laws of England and Wales govern these Booking Conditions to the fullest extent allowable. Nothing in

these Booking Conditions, including this clause 28, affects your rights as a consumer to rely on any applicable

local laws.

29. Assignment and Registered address

Other than in respect of our responsibilities as an organiser, we can assign or otherwise transfer any of our

rights or obligations under these Booking Conditions, including novation to a related body corporate in our

sole discretion on written notice to you. Registered address for Intrepid Travel Group UK Limited: 4th Floor,

Piano House, Brighton Terrace, Brixton, London, United Kingdom, SW9 8DJ.

Registered Address of Intrepid Travel Pty Ltd (ABN 35 007 172 456) Level 7, 567 Collins St, Melbourne VIC,

3000, Australia.

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30. Promotional terms

From time to time, we may run promotions and special offers (Promotions) on our website which are subject

to both these Booking Conditions and any additional promotion-specific terms which are incorporated into

these Booking Conditions by reference. You should ensure that you read the specific conditions that apply to

each Promotion.

Promotions are available for a limited time, as defined on our website. We reserve the right to cancel or

change any Promotion at any time in our discretion. By purchasing a trip on a promotional basis, you agree

and accept the terms that apply to the applicable Promotion. In the event of any inconsistencies between

these Booking Conditions and the Promotional terms, the Promotional terms apply to your booking.

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Standard Information Form on Traveller’s Rights when booking a Package Holiday

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Part 1: General

The combination of travel services offered to you is a package within the meaning of the PTR. Therefore, you

will benefit from all UK rights applying to packages. We will be fully responsible for the proper performance

of the package as a whole.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

can be found below.

Part 2: Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

Travellers will receive all essential information about the package before concluding the package travel

contract.

There is always at least one trader who is liable for the proper performance of all the travel services

included in the contract.

Travellers are given an emergency number or details of a contact point where they can get in touch

with the organiser or travel agent.

Travellers may transfer the package to another person, on reasonable notice and possibly subject to

additional costs.

The price of the package may only be increased if specific costs rise (for instance fuel prices), and if

expressly provided for in the contract, and in any event not later than 20 days before the start of the

package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the

contract. If the organiser reserves the right to a price increase, the traveller has a right to a price

reduction if there is a decrease in the relevant costs.

Travellers may terminate the contract without paying any termination fee and get a full refund of any

payments if any of the essential elements of the package, other than the price, are changed

significantly. If before the start of the package the trader responsible for the package cancels the

package, travellers are entitled to a refund and compensation where appropriate.

Travellers may terminate the contract without paying any termination fee before the start of the

package in the event of exceptional circumstances, for instance if there are serious security problems

at the destination which are likely to affect the package.

Additionally, travellers may at any time before the start of the package terminate the contract in return

for an appropriate and justifiable termination fee.

If, after the start of the package, significant elements of the package cannot be provided as agreed,

suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may

terminate the contract without paying any termination fee, where services are not performed in

accordance with the contract and this substantially affects the performance of the package and the

organiser fails to remedy the problem.

Travellers are also entitled to a price reduction or compensation for damages or both where the travel

services are not performed or are improperly performed.

The organiser has to provide assistance if the traveller is in difficulty.

If the organiser, which if applicable could be a third party agent if booked indirectly, becomes

insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes

insolvent after the start of the package and if transport is included in the package, repatriation of the

travellers is secured. We have insolvency protection for our flight-inclusive package holidays by way of

its Air Travel Organiser’s (ATOL) number 6352 administered by the Civil Aviation Authority (CAA),

Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: [email protected],

and for non-flight packages (booked directly with us) by way of insolvency insurance covered provided

by ABTOT, as recognised by ABTA Ltd. Travellers may contact the CAA or ABTOT if services are denied

because of our insolvency.

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Part 3: The Package Travel and Linked Travel Arrangements Regulations 2018 can be found

here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

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EU Booking Conditions

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The Booking Conditions in place when you make your booking will apply to your trip. If you are rebooking a

trip with a credit voucher you will be agreeing to the most current version of the Booking Conditions in place

when you rebook.

These Booking Conditions apply to bookings made within the European Economic Area (EU).

Please read and understand the conditions of booking set out below (Booking Conditions) prior to

booking a trip with us as they set out your legal rights and obligations in relation to your booking.

Please also read the Essential Trip Information and Important Notes relating to your trip prior to booking to

ensure that you understand the itinerary, style and physical demands of the trip you are undertaking. The

Essential Trip Information and Important Notes relevant to your Trip are located on our website.

For any additional terms that may apply to your trip please also see the Special Conditions.

Your attention is particularly drawn to the following clauses which contain important information about

your rights and the extent of our liability to you: 7 (Cancellation by you), 8 (Cancellations or changes by

us), 9 (Cancellation by You or us due to Unavoidable and Extraordinary Circumstances), 10 (Changes and

Cancellations to your Travel Services), 20 (Our responsibility for the performance of your package), and 21

(Price Reduction and Compensation for Damages).

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1. Our contract

Your booking contract is with Intrepid Travel GmbH (HRB: 94606) (us/we/our) acting as organiser and general

sales agent on behalf of Intrepid Travel Pty Ltd (ABN 35 007 172 456). Any indirect bookings made via a third-

party agent, are made with Intrepid Travel Pty Ltd (ABN 35 007 172 456.)

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By booking a trip with us you have agreed to be bound by the terms and conditions set out in:

(a) these Booking Conditions;

(b) Essential Trip Information and Important Notes that apply to your trip; and

(c) any Special Conditions that may apply,

(all of which constitute the entire agreement between you and us).

Your booking will be accepted by us on this basis. The services to be provided are those referred to in your

booking confirmation invoice. In these Booking Conditions references to "you" and "your" include the first

named person on the booking and all persons on whose behalf a booking is made or any other person to

whom a booking is added or transferred.

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2. Privacy policy

Any personal information that we collect about you will be handled in accordance with our Privacy Policy.

Advance Passenger Information: A number of EU Member states have requirements for air carriers to provide

personal information about all travellers on their aircraft to the relevant Authorities before the aircraft leaves

the EU. The data will be collected either at the airport when you check in or in some circumstances when, or

after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight.

Other modes of transport (such as sea or rail) may have similar requirements. Where we collect this data, we

will treat it in accordance with our Privacy Policy.

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3. Deposit requirement

You are required to pay a deposit for your booking You are required to pay a deposit of EUR 400/ CHF 400

per person per trip, unless otherwise stated in the Special Conditions. If your booking is made within 30 days

of the departure date then the full amount is payable at the time of booking. The deposit amount may vary

for selected trips and special campaigns that may be run by us from time to time, as set out in and subject to

the Special Conditions.

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4. Acceptance of booking and final payments

If we accept your booking, we will issue you with a booking confirmation invoice. A contract will exist

between you and us from the date we issue the confirmation. Please refer to your booking confirmation

invoice for details regarding final payments. Payment of the balance of the trip price is due 30 days before

the departure date, except as otherwise set out in the Special Conditions. If this balance is not paid on or

before the due date we reserve the right to treat your booking as cancelled and any cancellation charges

outlined at clause 7 (Cancellation by You) will apply.

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5. Prices and surcharges

Our advertised trip prices are subject to variable and seasonal pricing, both of which are standard practice

within the travel industry. This means our trip prices may vary at any time in accordance with demand,

market conditions and availability. It is likely that different passengers on the same trip have been charged

different prices. Your best option if you like the price you see is to book at that time.

Any reduced pricing or discounts that may become available after we have confirmed your booking (in

accordance with clause 4 (Acceptance of booking and final payments) will not apply. If you wish to cancel

your booking to take advantage of a cheaper price, full cancellation conditions apply as set out below in

clause 7 (Cancellation by You).

The most up to date pricing is available on our website. Prices are based on currency exchange rates as of

June 2023; note that prices may vary depending on which currency the booking is made. We endeavour to

ensure that all pricing and other information on our website is accurate. However, it is always possible that,

despite our efforts, there may be times when obvious errors occur such as the price or some other detail

displayed being incorrect. We reserve the right to amend advertised prices at any time prior to us sending

your booking confirmation invoice.

We reserve the right to change the price of your trip after we have issued our booking confirmation invoice in

order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or

other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by

third parties not directly involved in the performance of your trip, including tourist taxes, landing taxes or

embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to your trip. In

such instances we will be responsible for and absorb any increase up to 2% of the trip price and you will be

responsible for the amount over and above that. If any price increase results in an increase of more than 8%

of the trip price you may: (i) accept and pay for the price increase, (ii) cancel the booking and obtain a full

refund, or (iii) cancel the booking, obtain a full refund and change to an alternative holiday, if available and

offered by us. You must tell us of your decision within 7 days of us notifying you of the price increase.

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Should the cost of your trip decrease due to the changes mentioned above then you will be entitled to a

price reduction for your trip. We will be entitled to deduct our administrative expenses of this process, for

which we will provide a breakdown if you ask.

There will be no change made to the price of your confirmed holiday within 20 days prior to your departure

nor will refunds be paid during this period.

Please note that travel arrangements are not always purchased by us in local currency and so changes in

exchange rates may have no impact on the cost of your trip due to the arrangements we have in place. Air

Passenger Duty is included in the price of your air inclusive trip. Please note that a surcharge may be applied

to a purchase made with an American Express or Diners Club card, or through Paypal.

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6. Your details

For us to confirm your travel arrangements you must provide all requested details with the balance of the

trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of

birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions

you have which may affect your ability to complete your travel arrangements. On some more demanding

trips we also require you to complete and forward a Self-Assessment form which will be provided to you by

your sales representative. For more information about how we treat your personal information please refer to

our Privacy Policy.

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7. Cancellation by you

If you cancel some or all portions of your booking the cancellation terms set out below will apply. A

cancellation will only be effective once your sales representative has received written confirmation from you

that you wish to cancel.

The deposit and all other payments for the trip that we have received from you will be put towards the

cancellation fees detailed below.

If you cancel a trip:

30 days or more prior to departure, we charge your deposit of EUR 400/ CHF400 as a cancellation fee;

a) 30 days or more prior to departure, we charge your deposit of EUR 400/ CHF400 as a cancellation

fee;

b) between 21 and 29 days prior to departure, we charge a cancellation fee of 40% of the total cost of

your trip;

c) between 16 and 20 days prior to departure, we charge a cancellation fee of 60% of the total cost of

your trip;

d) between 8 and 15 days prior to departure, we charge a cancellation fee of 70% of the total cost of

your trip;

e) 7 days or fewer prior to departure, we charge a cancellation fee of 80% of the total cost of your trip.

Note that different cancellation conditions apply to some styles of trips and additional services as set out in

the Special Conditions and the Essential Trip Information relating to your trip. You are strongly advised to

take out cancellation insurance at the time of booking.

If you leave a trip for any reason after it has commenced, we are not obliged to make any refund for any

unused services. If you fail to join a trip, or join it after departure., or leave it prior to its completion, no refund

will be made.

Should one or more member of a party cancel, it may increase the per person holiday price of those still

travelling and you will be liable to pay this increase.

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8. Cancellation or changes by us

Minimum Group Size: Our trips are guaranteed to depart once they have one fully paid customer unless

minimum group size is specifically stated in the trip page or on our website. If the minimum group size is not

met we may (i) cancel your booking and provide you with a full refund or (ii) amend the itinerary. A change

to the itinerary may be a Minor Change or a Significant Change, for which see below.

From time to time we may need to make a change to your booking and we reserve the right to do so at any

time.

Minor Changes: Most changes are ‘Minor Changes’ which we are permitted to make without incurring any

liability to you. A Minor Change may include, for example, but is not limited to: any change to a route and/or

stopping points, a change of accommodation to another of the same or better standard with the same main

features in the same destination, or changes to services available at your accommodation. A change of flight

time by less than 12 hours or a change of airline or aircraft will also usually be a Minor Change.

Significant Changes: Occasionally we may need to make a ‘Significant Change' that we are constrained to

make to the main characteristic of your booking, or where we cannot fulfil any of your special requirements

which we have accepted. A Significant Change could include a change affecting at least one day in five of

the itinerary, a change of accommodation to a different area/resort or to that of a lower standard for the

whole or a significant part of your trip. It may also include a change of flight departure time (or the

commencement of another part of your trip) by more than 12 hours.

If we must make a Significant Change, we will tell you as soon as possible and you will have the option of:

a) accepting the proposed change. If this results in a booking or trip of lower quality or cost, you may

be entitled to a price reduction in accordance with clause 21 below; or

b) rejecting the proposed change and cancelling your booking with a full refund of monies paid; or

c) rejecting the proposed change, cancelling your booking and making an alternative booking if we

offer this. If you decide to take an alternative booking, we will inform you of its impact on the price of

your booking. If the alternative booking is of a lower quality or cost, you may be entitled to a price

reduction in accordance with clause 21 below.

Cancellation: On rare occasions, we may have to cancel your booking and we reserve the right to do so. If we

must cancel, we will notify you as soon as possible. We will also offer you an alternative booking if we are able

to do so, and inform you of its impact on the price of your trip. If the alternative booking is of a lower quality

or cost, you may be entitled to a price reduction in accordance with clause 21 below. If we cannot offer you an

alternative, or even if you just prefer, we will provide you with a full refund of any payments made for the

booking.

We will tell you the procedure for making your choice. Please read any notification carefully and respond

promptly as if you do not respond to us within the timescale given your booking may be cancelled.

If you choose to accept a refund we will provide a full refund of your travel insurance premiums if you paid

them to us and can show that you are unable to transfer or reuse your policy.

We will not pay you compensation and the options set out above will not be available if we make any change

or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us

arises out of alterations to the confirmed booking requested by you.

Important Note regarding credit:

In place of a refund, we may offer you the choice of a credit voucher instead. Unless specified otherwise in

the Special Conditions, any credit issued to you:

• does not have an expiry date;
• may be applied towards any other available trip offered by us;
• is not transferrable to another person; and
• may not be used to book flights or insurance as they will have their own booking conditions.

9. Cancellation by You or us due to Unavoidable and Extraordinary Circumstances

In addition to the cancellation rights set out above, you have the right to cancel your confirmed holiday

before departure, and we may be required to cancel your trip in the event of “unavoidable and extraordinary

circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the

performance of the holiday or significantly affecting the transport arrangements to the destination.

In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be

liable to pay you any additional compensation (provided we have notified you without undue delay before

the start of your trip).

For the purposes of this clause 9, “unavoidable and extraordinary circumstances” means any event beyond

our or our suppliers’ control, the consequences of which could not have been avoided even if all reasonable

measures had been taken. Examples include warfare, acts of terrorism (and threat thereof), industrial

disputes, labour strikes, fire, chemical or biological disaster, significant risks to human health such as the

outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or

weather conditions which make it impossible to travel safely to the travel destination or remain at the travel

destination.

When determining whether or not cancellation rights for unavoidable and extraordinary circumstances have

arisen, we consider the advice of national authorities. However, this is not the only factor we take into account

in determining whether these cancellation rights have arisen.

Except as set out in these Booking Conditions, we and our suppliers have no responsibility or liability to you

for any failure to perform, or a delay in performing, any obligations owed to you which are caused by

unavoidable and extraordinary circumstances.

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10. Booking amendments by you and transfers of bookings

Transfers to a third party are only permitted when operationally possible and where the transferee meets all

the requirements in relation to the trip. You and the transferee will be jointly and individually liable for full

payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. We

shall notify you of these costs upon receipt of your request to transfer. No amendments are permitted to your

booking within 30 days of departure.

However. if you or any member of your party is prevented from travelling, that person(s) may transfer their

place to someone else, subject to the following conditions:

(a) that person is introduced by you and satisfies all the conditions applicable to the holiday;

(b) we are notified not less than 7 days before departure;

(c) you pay any outstanding balance payment, as well as any additional fees, charges or other costs arising

from the transfer which we will notify you of on your request to transfer; and

(d) the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee will be jointly and individually liable for payment of all sums. If you are unable to find a

replacement, any cancellation charges set out in clause 7 (Cancellation by you) will apply. Otherwise, no

refunds will be given for passengers not travelling or for unused services.

If you wish to make a change to your booking after we have issued our booking confirmation invoice, please

contact us. We will try to accommodate your request but do not have a legal obligation to do so. Please

understand that it is often not possible for us to as changes may depend on availability and the terms and

conditions of our suppliers.

Change fees may be payable in some circumstances.

Important Note: Certain arrangements may not be amended or transferred after they have been

confirmed and any alteration could incur a cancellation fee of up to 100% of that part of the trip.

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11. Inclusions

The land price of your trip includes:

all accommodation as listed in the Essential Trip Information

all transport listed in the Essential Trip Information

sightseeing and meals as listed in the Essential Trip Information

the services of a group leader as described in the Essential Trip Information

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12. Exclusions

The land price of your trip does not include:

international or internal flights unless specified

airport transfers, taxes and excess baggage charges unless specified

meals other than those specified in the Essential Trip Information

visa and passport fees

travel insurance

optional activities and all personal expenses

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13. Age & Health requirements

Minimum Age: For the majority of our trips the minimum age is 15 at the time of travel. All travellers under

the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the

age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the

traveller under the age of 18’s day to day care. If a legal guardian elects to designate an escort in their lieu,

they will be required to complete and sign a relevant document, to delegate their authority.

Maximum Age: For the majority of our trips we have no upper age limit though we remind you that our trips

can be physically demanding and passengers must ensure that they are suitably fit to allow full participation.

We can provide details on mandatory health requirements; however, we are not medical experts. It is your

responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to

travel for the latest health requirements and recommendations for your destination.

Please refer to the Special Conditions and the Essential Trip Information that relates to your trip.

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14. Additional terms

For additional terms that apply to certain trips, please see the Special Conditions.

Due to the nature of some of our trips, in addition to these Booking Conditions, you may be required to sign

and submit a separate waiver, different terms and/ or a release form to a third-party supplier who is helping

to run your trip. Specifically, the ground suppliers of our trips in North America require a waiver to be agreed

and signed by you on day 1 of your trip, in order to meet their insurance requirements. A copy of this waiver

can be provided to you prior to departure on request.

To the extent there are any inconsistencies between the terms of these Booking Conditions and the

supplemental waiver, the terms of these Booking Conditions shall prevail and supersede any supplemental

waiver. We reserve the right to deny participation to you if you have not signed a waiver.

15. Passport and visas

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We will provide information about the passport and visa requirements for your trip, however, you should

confirm these with the relevant embassies and/or consulates.

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It is your responsibility to have in your possession all the required documentation and identification required

for entry, departure and travel to each country or region you visit on your trip. This includes a valid passport

and all travel documents required by us and/or the relevant governmental authorities including all visas,

permits and certificates (including but not limited to vaccination or medical certificates) and insurance

policies. Your passport must be valid 6 months after the last date of travel with us as set out on your itinerary.

You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the trip,

and you are solely responsible for all of the costs you incur as a result of missing or defective documentation.

You also agree that you are responsible for the full amount of any loss or expense incurred by us that is a

direct result of your failure to secure or be in possession of proper travel documentation.

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16. Travel insurance

Travel insurance is mandatory for all our travellers. And must be taken out at the time of booking. Your travel

insurance must provide cover against personal accident, death, medical expenses and emergency

repatriation with a recommended minimum coverage of US$200,000 for medical and emergency expenses.

We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and

personal effects. You must provide your travel insurance policy number and the insurance company's 24-

hour emergency contact number on the first day of your trip. If you have travel insurance connected to your

credit card or bank account please ensure you have details of the participating insurer, the insurance policy

number and emergency contact number with you rather than the bank's name and credit card details.

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17. Change of itinerary

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and

you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities

contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport

may be subject to alteration sometimes without prior notice due to local circumstances or events.

While we endeavour to operate all trips as described we reserve the right to change the trip itinerary, which

may be before or after your departure. We will notify you of any changes to the itinerary.

Before departure: If we make a Significant Change, the ‘Significant Change’ section in clause 8 (Cancellation

or changes by us) above will apply.

After departure: We reserve the right to change an itinerary after departure due to local circumstances or

events outside of our control. Where this occurs we will make alternative arrangements for you at no extra

charge. If the alternative arrangements are of a lower quality you will be entitled to a price reduction in

accordance with clause 21 below and you may be entitled to compensation for any damage you sustain as a

result of the package being changed.

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18. Authority on tour

Our trips are generally run by group leaders, local representatives, crews or skippers (Leaders). The decision

of the Leader is final on all matters likely to affect the safety or well-being of any traveller or staff member

participating in the trip. If you fail to comply with a decision made by a Leader, interfere with the well-being

of the group or our ability to run a trip as planned, the Leader may direct you to leave the trip immediately,

with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times

comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also

agree to travel in accordance with our Responsible Travel Guidelines.

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19. Acceptance of risk

You acknowledge that the nature of the trip may be adventurous and participation involves a degree of

personal risk. You may be visiting places where the political, cultural and geographical attributes present

dangers and physical challenges greater than those present in our daily lives.

You acknowledge that you are choosing to travel at a time where you may be exposed to the COVID-19 virus.

We will take all reasonable steps to ensure your safety and may require you to follow additional safety

protocols on your trip.

We use information from government foreign departments and reports from our own contacts in assessing

whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all

relevant travel information, including applicable health risks, and the nature of your itinerary. You

acknowledge that your decision to travel is made in light of consideration of this information and you accept

that you are aware of the personal risks attendant upon such travel. To the fullest extent permitted by law, we

accept no liability in relation to these additional risks.

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20. Our responsibility for the performance of your package

As the “organiser” of your package under the EU Package Travel Directive 2015/2302 (PTD) we are responsible

for the performance of all travel services included in your package, which are as set out in your booking

confirmation invoice.

You must inform us without undue delay of any failure to perform or improper performance of the travel

services included in your package (Failure). This will give us the opportunity to resolve the Failure whilst you

are on your trip. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may

resolve the Failure yourself and request reimbursement of reasonable expenses from us. However, these

rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In that case, your

only right will be to seek a price reduction or compensation in accordance with clause 21.

When alternative arrangements may be offered

If a significant portion of your package cannot be provided as agreed in the booking, we shall offer, at no

extra cost to you, suitable alternative arrangements for the continuation of your trip. The alternative

arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking.

Where they are of lower quality you will be entitled to a price reduction as described in clause 21 below.

You may only reject the alternative arrangements we offer to you if they are not comparable to what was

agreed in your booking or if the price reduction is inadequate. If you do reject the alternative arrangements,

or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or

compensation in accordance with clause 21.

Remedy for a Failure

If a Failure substantially affects the performance of your package, and we have failed to remedy it within a

reasonable period of time, you may decide to continue with your trip or terminate your booking without

paying a termination fee.

If you decide to terminate, then if your Package included carriage to the destination, we will also repatriate

you with equivalent transport without undue delay back to your place of departure and at no extra cost to

you. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with

clause 21.

Additional accommodation in the event of Unavoidable and Extraordinary Circumstances

Where it is impossible for you to return to your departure point as per the agreed return date of your

package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary

accommodation (where possible, of a comparable standard) for a period not exceeding three nights per

person. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women

or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been

notified of these particular needs at least 48 hours before the start of your holiday.

If a longer period of accommodation than that referred to above is provided for in Passenger Rights

Legislation (as described in the Package Travel Regulations) concerning your mode of return transport, or

such legislation does not allow the transport provider to limit its obligations as described above in the event

of unavoidable or extraordinary circumstances, then the limits set out in such legislation will apply instead.

The level of any such price reduction or compensation will be calculated taking into consideration all relevant

factors such as but not limited to: whether the complaints procedure as described in these Booking

Conditions was followed and the extent to which ours or our employees’ or suppliers’ negligence affected the

overall enjoyment of your holiday.

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21. Price Reduction and Compensation for Damages

You will be entitled to an appropriate price reduction for any period during which there is a Failure (as

described in clause 20 above), unless the Failure is attributable to you.

You shall be entitled to receive appropriate compensation from us for any damage you sustain as a result of a

Failure except where the Failure is:

i. attributable to you.

ii. attributable to a third party unconnected with the provision of the services included in your package

and the event is unforeseeable or unavoidable; or

iii. due to Unavoidable and Extraordinary Circumstances.

Where your trip arrangements involve travel by air, rail or sea, or hotel accommodation: the compensation is

limited by the following international conventions respectively: Warsaw Convention as amended 1955 and

Montreal Convention 1999 (travel by air), Berne Convention 1961 and COTIF 1999 (travel by rail) Athens

Convention 1974 (travel by sea) and Paris Convention 1962 (provision of accommodation). We are to be

regarded as having all benefit of any limitation of right to claim or compensation contained in these or any

conventions. We can provide copies of these conventions upon request. In addition, you agree that the

operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When

arranging transportation for you, we rely on the terms and conditions contained within these international

conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions

contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport

company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this

contract. In any circumstances in which a carrier is liable to you by virtue of EC 261/2004 (denied boarding

and flight disruption), any liability we may have to you under our contract with you, arising out of the same

facts, is limited to the remedies provided under the regulation as if (for this purpose only) we were a carrier.

When making any payment, we are entitled to deduct any money which you have received or are entitled to

receive from the transport provider for the complaint or claim in question.

Our liability to you in connection with your Package shall be limited to a maximum of three times the price

paid, except in cases involving death, injury or illness where we or the travel service providers have caused

such damage intentionally or with negligence. In the case of damaged property, our liability is limited to a

maximum amount equal to the amount paid by or on behalf of the owner of the property.

Our liability will be limited in accordance with and/or in an identical manner to the contractual terms of the

companies that provide the transportation for your travel arrangements.

You must notify any claim to us strictly in accordance with the complaints procedure set out in these

Booking Conditions.

Flight Notice, Flight Information and EU Blacklist.

This is a notice required by European Community Regulation (EC) No.889/2002.This notice cannot be used as

a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montréal

Convention, and it does not form part of the contract between the carrier(s), us and you, nor part of a claim.

No representation is made by the carrier(s) or us as to the accuracy of the contents of this notice.

Air carrier liability for passengers and their baggage

This information notice summarises the liability rules applied by Community air carriers as required by

Community legislation and the Montréal Convention.

Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury

or death. For damages, up to 100,000 SDRs (approximately €120,000), the air carrier cannot contest claims for

compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not

negligent or otherwise at fault.

Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover

immediate economic needs, within 15 days from the identification of the person entitled to compensation. In

the event of death, this advance payment shall not be less than 16000 SDRs (approximately €19,300).

Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable

measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is

limited to 4150 SDRs (approximately €5,000).

Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable

measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is

limited to 1000 SDRs (approximately €1,200).

Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage

up to 1000 SDRs (approximately €600) In the case of checked baggage, it is liable even if not at fault unless

the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special

declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write

and complain to the air carrier, or other transport provider, as soon as possible. In the case of damage to

checked baggage, the passenger must write and complain within seven days, and in the case of delay within

21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.

Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as

the contracting air carrier, the passenger has the right to address a complaint or to make a claim for

damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the

contracting air carrier.

The time limit for action: Any action in court to claim damages must be brought within two years from the

date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

The basis for the information. The basis for the rules described above is the Montreal Convention of 28 May

1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation

(EC) No. 889/2002) and national legislation of the Member States.

In accordance with EU directive (EC) no. 2111/2005, Article 9, we are required to bring to your attention the

existence of a ‘Community list’ which contains details of air carriers that are subject to an operating ban

within the EU Community. The Community list is available for inspection at www.air-ban.europa.eu. In

accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your

flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used on our

confirming documents. The airline may use wide and narrow-body jets. Any changes to the actual airline

after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at

the boarding gate.

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22. Optional activities

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that

any assistance, recommendations or advice given by your group leader or local representative in arranging

optional activities (including before or after a trip) does not render us liable for them in any way. The contract

for the provision of that activity will be between you and the activity provider.

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23. Claims and complaints

General claims

If you have a complaint about your trip you must inform your group leader or our local representative at the

time so that they can attempt to rectify the matter. If you believe that your complaint has not been resolved

through these means then any further complaint should be put in writing to us within 30 days of the end of

the trip through our General Enquiries page.Failure to follow the procedure set out in this clause 23 may

affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under

these Booking Conditions. If we can’t resolve your complaint, you can access the European Commission

Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odrThis ODR platform is a

means of registering your complaint with us; it will not determine how your complaint should be resolved.

Insolvency claims

Please see clause 25 (Financial protection – DRSF) for more detail about how to make a claim in the unlikely

event of our insolvency.

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24. Severability

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by

operation of law or as being against public policy or for any other reason then such term or condition shall be

deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all

remaining terms and conditions to survive and continue as binding.

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25. Financial protection for packages - DRSF

As the organiser of your package holiday, the PTD requires us to provide security for the monies that you pay

to us and for your repatriation (if carriage of passengers is included in the package) in the event of our

insolvency.

The German Deutscher Reisesicherungsfonds (DRSF) provides financial protection for your booking for a

package. When you book a package with us you will receive a document (Sicherungsschein) setting out your

right to claim.

This protection is only in place for customers for whom we are the organiser of their package holiday (and to

whom these Booking Conditions apply). This protection is only valid for customers who book and pay directly

to Intrepid. If you have booked and/ or paid direct to a third-party travel agent for a holiday with Intrepid

please request proof of how the booking is secured as this will not be covered by DRSF in this instance.

For more information about the DRSF, please go to https://drsf.reise/.

There is no financial protection for trips lasting less than 24 hours which do not include accommodation, or

for the individual elements of your trip if they are booked separately.

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26. Delays and missed transport arrangements

If you or any member of your party miss your flight or another transport arrangement, it is cancelled or you

are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport

supplier concerned immediately.

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in

cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU

airports and will also be available from airlines. If your flights are not included in the package booked with us,

reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a

refund of your holiday price from us. If your flights are included in the package you have booked with us and

for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at

the time of payment of any compensation to you, make a complete assignment to us of the rights you have

against the airline in relation to the claim that gives rise to that compensation payment. A delay or

cancellation to your flight does not automatically entitle you to cancel any other arrangements even where

those arrangements have been made in conjunction with your flight.

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27. Prompt assistance

If, whilst you are on the tour, you find yourself in difficulty for any reason, we will offer you such prompt

assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate

information on health services, local authorities and consular assistance, and assistance with distance

communications and finding alternative travel arrangements. Where you require the assistance which is not

owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any

alternative travel arrangements or other such assistance you require. Any supplier, airline or another

transport supplier may, however, pay for or provide refreshments and/or appropriate accommodation and

you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will

not be liable for any costs, fees or charges you incur in the above circumstances if you fail to obtain our prior

authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you

a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your

party, or otherwise through your or your party’s negligence.

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28. Applicable law

The laws of Germany govern these Booking Conditions to the fullest extent allowable. Nothing in these

Booking Conditions, including this clause 28, affects your rights as a consumer to rely on any applicable local

laws.

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29. Registered address

Registered address for Intrepid Travel GmbH: St.-Josef-Str. 17, 83607 Holzkirchen, Germany.

Registered Address of Intrepid Travel Pty Ltd (ABN 35 007 172 456) Level 7, 567 Collins St, Melbourne VIC,

3000, Australia.

30. Promotional terms

From time to time, we may run promotions and special offers (Promotions) on our website which are subject

to both these Booking Conditions and any additional promotion-specific terms which are incorporated into

these Booking Conditions by reference. You should ensure that you read the specific conditions that apply to

each Promotion.

Promotions are available for a limited time, as defined on our website. We reserve the right to cancel or

change any Promotion at any time in our discretion. By purchasing a trip on a promotional basis, you agree

and accept the terms that apply to the applicable Promotion. In the event of any inconsistencies between

these Booking Conditions and the Promotional terms, the Promotional terms apply to your booking.

Special Conditions:

The Special Conditions set out below, apply to the trips and themes noted below and apply globally.

• Trips in the Kimberley region of Australia
• Gorilla permit trips
• 18s-35s trips
• Family trips
• Tailor-Made trips
• Urban Adventures day tours
• Antarctic Voyages (Ocean Endeavour)
• Trekking trips in the USA with Wildland Trekking

Trips in the Kimberley region of Australia

For all trips operated in the Kimberley region of Australia by our partner Kimberley Wild Expeditions

Except for the deviations specified below, the Standard Booking Conditions otherwise apply to your trip:

(Deposit requirement): You are required to pay a non-refundable deposit of AUD99, USD99, EUR75.00, NZD99.00,

GBP49.00, CAD99.00, CHF75.00, ZAR999.00 per person per trip for your booking to be confirmed.

(Cancellation by you):

If you cancel your booking, cancellation fees will apply. A cancellation will only be effective when

we receive written confirmation of the cancellation. 

If you cancel a trip:

• more than 84 days prior to departure, your deposit will be retained as a credit for future
• use within 24 months;
• between 56 and 84 days prior to departure, we will retain the deposit;
• between 31 and 55 days prior to departure, we will retain 50% of the total booking cost;
• 30 days or fewer prior to departure, we will retain 100% paid by you in connection with the
• booking.

You are strongly advised to take out cancellation insurance at the time of booking which may

cover cancellation fees.

Gorilla permit trips

Except for the deviation specified below, the Standard Booking Conditions otherwise apply to your trip.

Clause 3 (Deposit requirement):

All trips requiring a gorilla permit involve a higher non-refundable deposit (AUD 1000, USD 1000, EUR

800, NZD 1250, GBP 650, CAD 1000, ZAR 8000, CHF 900) in order to secure the included gorilla permit.

Please note that we need to confirm availability of a gorilla permit if you are booking within 45 days of

departure before confirming your booking.

18s-35s trips

Except for the deviation specified below, the Standard Booking Conditions otherwise apply to your trip.

Clause 3 (Deposit requirement):

You are required to pay a non-refundable deposit of AUD99, USD99, EUR75.00, NZD99.00,

GBP49.00, CAD99.00, CHF75.00, ZAR999.00 per person per trip for your booking to be

confirmed.

Clause 12 (Age and Health Requirements):

You must be older than 18 years and younger than 36 years on day 1 of your trip to travel on our 18

to 35s Adventures.

Family trips

Except for the deviations specified below, the Standard Booking Conditions otherwise apply to your trip.

Clause 12 (Age and Health Requirements):

All family trips have a minimum age of 5 years old at the time of travel except our “Teenage” trips which

require a minimum age of 10 years old.

All bookings for our Family trips must include a child under the age of 18.

Please note we cannot guarantee triple or adjoining rooms for families; accompanying adults may be

required to share with others in the group on a twin share basis.

Tailor-Made trips

Except for the deviations specified below, the Standard Booking Conditions otherwise apply to your Intrepid

Tailor-Made Adventure.

Clause 1 (Our contract) If you are making a booking on behalf of a group, you must ensure each

traveller has read and agrees to our Booking Conditions before making the booking. A contract will

exist when we accept your deposit.

Clause 6 (Your details) You must provide a list of travellers’ details including full name as per passport,

passport number and expiration date, nationality, DOB, gender, rooming requirements, dietary

requirements, medical concerns at least 60 days prior to departure of the trip.

Clause 9 (Booking amendments) All rates are per person, based on indicated numbers travelling

together as one movement. Any changes to the group size at any time will require the trip to be

repriced.

By making your payment, you are agreeing to the most recent itinerary and price quote. All revisions

will be subject to requote and additional approval.

Any changes to the itinerary made by you AFTER services have been confirmed will require a revised

quote and may be subject to an additional charge (as levied by hotels, ground operators or airlines). No

additional changes are permitted within 30 days prior to departure.

Clauses 7 and 8 (Cancellation) Some Tailor-Made tours, such as our Tailor-Made Australia trips, may

have cancellation terms that deviate from those set out in the Intrepid Standard Booking Conditions.

Your Tailor-Made consultant will advise you of the cancellation conditions that apply to your booking

prior to you paying your deposit.

(Transfers) If complimentary transfers are included, (on a group basis) they are only applicable if going

to accommodation booked through us. Please advise flight arrival details (flight number and arrival

time) at least 30 days prior to departure if you wish to have this transfer provided. There is no guarantee

we can arrange this transfer if we receive these details within 30 days of departure.

Urban Adventures day tours

Except for the deviations specified below, the Standard Booking Conditions otherwise apply to your trip.

For the purposes of these Special Conditions, references to a “trip” means an Urban Adventures day tour.

Clause 3 (Deposit requirement):

No deposits are required for Urban Adventures bookings.

Clause 4 (Acceptance of booking and final payments):

With the exception of private tours, the full amount is payable at the time of booking. Payment

for private tours is due upon confirmation of your tour itinerary. A contract will exist when we

accept your full payment and we shall issue you a voucher via email for the booked trip.

Clause 5 (Prices and surcharges):

Our child rates apply at the time of the trip, not the time of booking. Proof of age must be

available for inspection on the day of travel. If a traveller is identified as not qualifying for a child

price (if a child price is available for the trip) the traveller will be required to provide the balance

of difference between the adult rate and child rate for the trip before being permitted to start

the trip.

Clause 7 (Cancellation by you):

If you cancel a standard trip you can cancel up to 24 hours prior to the departure of your trip and either

receive a refund or a credit

If you cancel a custom itinerary ("Create Your Own") trip

up to 48 hours prior to the departure of your trip you will receive a refund minus unrecoverable;

within 48 hours of departure, you will receive a credit for 100% of monies paid by you in

connection with the booking.

The terms in clause 7 of the Standard Booking Conditions otherwise apply.

If you hold a Multi-City Explorer Pass and you fail to show for a booked trip without cancelling within 24

hours or informing Urban Adventures of exceptional circumstances, you may have their Multi-City

Explorer Pass voided and all future booked tours cancelled, with no refund.

Clause 8 (Cancellations by us):

due to Force Majeure

If a trip is cancelled due to a Force Majeure Event, we can offer you a refund minus

unrecoverable costs.

If you are travelling on a Multi-City Explorer Pass, and your trip is cancelled by us, you will

receive a refund for the cost of that trip only, and only if the total value of trips booked with

the pass at the end of the 30-day period is less than the total price paid for the pass. If at

the point of cancellation, the value of the bookings with the pass are equal to or greater

than the value of the pass, you will receive a 25% discount on a future single trip booking.

Clause 9 (Booking amendments):

If you wish to amend an existing booking, you must cancel your original booking and make a

new one. Prices applying to the new booking will be the price at the time the new booking is

made. Cancellation charges may apply (see clause 7).

An itinerary amendment or date change to a custom ("Create Your Own") itinerary, must be

made at least 14 days prior to the proposed departure date. An administration fee of $75 USD

(100CAD/100 AUD/75EUR/60GBP) per booking per change will apply (in addition to any costs

incurred by our local teams in making the changes). No amendments are permitted to "Create

Your Own" bookings within 14 days of departure.

Clause 10 (Inclusions):

The price of your trip includes all inclusions as indicated on the Tour Snapshoton

urbanadventures.com.

Clause 11 (Exclusions):

The price of your trip does not include:

Tips and gratuities

Items of a personal nature including but not limited to snacks, meals, and drinks not outlined as an

inclusion in the inclusions section of the trip description.

Local taxes and fees. Unless otherwise stated, the price does not include any local taxes or fees,

including foreign departure, security, port charges, park fees, customs, immigration, agricultural,

passenger-facility charges, or international transportation tax.

Antarctic Voyages (Ocean Endeavour)

Important Notice to You:

Please take the time to read and understand the conditions of booking set out below prior to booking a

cruise with us. We strongly recommend that you also read the pre-departure information we supply to you to

ensure that you understand the itinerary, style and physical demands of the Cruise you are undertaking.

1. Our contract

All bookings are made with your local Intrepid entity as set out in clause 25, acting as agent for Ocean

Endeavour Expeditions Pty Ltd (ACN 629 568 467) (us/we).These Cruise Booking Conditions govern the

delivery of the voyage on the Ocean Endeavour ship to you. By booking a Cruise with us you have agreed to

be bound by:

1. these Cruise Booking Conditions;

2. any pre-departure information that is supplied to you;

3. to the extent they apply to you the additional waivers, set out below:

1. the minor waiver

2. the Pregnancy waiver;

3. the Camping waiver; and

4. the Kayaking waiver

(which constitutes the entire agreement between you and us).

Your booking will be accepted by us on this basis. The services to be provided are those referred to in your

booking confirmation invoice.

2. Deposit requirement

For the 2023/ 2024 and 2024/ 2025 Seasons, You are required to pay a non-refundable deposit as set out in

the table below (before any discount) per person per Cruise for your booking to be confirmed. If your booking

is made within 95 days of the departure date, then the full amount is payable at the time of booking.

Trips up to (and including) 14 days:

• USD 1,000
• AUD 1,500
• CAD 1,300
• CHF 900
• EUR 900
• GBP 800
• NZD 1600
• ZAR 17,000

Trips over 14 days:

• USD 2,000
• AUD 3,000
• CAD 2,600
• CHF 1,800
• EUR 1,800
• GBP 1,600
• NZD 3,200
• ZAR 34,000

3. Acceptance of booking and final payments

A contract will exist between you and us from the date your deposit, or if you book within 95 days of

departure when your full payment, is accepted. Please refer to your booking confirmation invoice for details

regarding final payments, including how to make the payment. Payment of the balance of the trip price is

due 95 days before the departure date. If this balance is not paid on or before the due date we reserve the

right to treat your booking as cancelled and any cancellation charges outlined at clause 6 (Cancellation by

You) will apply.

4. Prices and surcharges

Our Cruise prices may vary at any time in accordance with demand, market conditions and availability. Your

best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may

become available after you have paid your deposit will not apply. If you wish to cancel your booking to take

advantage of a cheaper price, full cancellation conditions apply as set out below in clause 6 (Cancellation by

You). We reserve the right to impose surcharges prior to departure due to unfavourable changes in exchange

rates, fuel surcharges and increases in fuel costs, increases in airfares or other transportation costs, increases

in local operator costs, taxes, or if government action should require us to do so. In such instances we will be

responsible for any amount up to 2% of the Cruise price and you will be responsible for the balance. If any

surcharge results in an increase of more than 10% of the Cruise price you may cancel the booking within 14

days of notification of the surcharge and obtain a full refund. Please note that a surcharge may be applied to

a purchase made by credit card.

5. Your details

For us to confirm your travel arrangements, you must provide all requested details with the balance of the

Cruise price, and any additional details or clarifications required prior to your embarkation. Necessary details

include but are not limited to full name as per passport, date of birth, nationality, passport number, passport

issue and expiry date, applicable waivers and any pre-existing medical conditions you have which may affect

your ability to complete your travel arrangements. For more information about how we treat your personal

information please refer to our Privacy Policy.

6. Cancellation by you

6.1 If you cancel some or all portions of your booking, including any optional activities, the cancellation terms

set out below will apply. A cancellation will only be effective when we receive written confirmation that you

have sent to your relevant sales representative of the cancellation. If you cancel a Cruise:

6.1.1. 95 days or more before departure we will retain your deposit; or

6.1.2. fewer than 95 days before departure the cancellation fee is 100% of monies paid.

6.2 Customers booking in the United Kingdom and Europe may have additional rights when cancelling due

to “unavoidable and extraordinary circumstances”.

6.3 You are strongly advised to take out cancellation insurance at the time of booking. The above cancellation

terms are in addition to fees which may be levied by accommodation providers, travel agents or third-party

tour and transport operator fees.

6.4 If you fail to join a Cruise, join it after departure or leave a Cruise for any reason after it has commenced,

we are not obliged to make any refunds for unused services. You will not be entitled to make a claim for

damages and we are not responsible for any incidental expenses that you may have incurred as a result of

your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable

flights.

7. Cancellation by us

7. 1. Except when your trip is cancelled due to a Force Majeure Event (as defined below in this clause 7), if

we cancel your Cruise,

you have the choice of a 100% credit of monies paid for your Cruise or receive a refund.

Cancellation due to Force Majeure

7. 2. If a trip is cancelled due to a Force Majeure Event, we can offer you a choice of:

7.2.1. a 100% credit of monies paid for your Cruise; or

7.2.2. a refund minus unrecoverable costs.

7. 3. If the cancellation due to a Force Majeure Event occurs after a Cruise has commenced, we can offer

you a choice of a pro-rata:

7.3.1. 100% credit for the days that remain on your Cruise after the point of your disembarkation; or

7.3.2 a refund minus unrecoverable costs of the days that remain on your Cruise after the point of your

disembarkation.

7. 4. Any credit resulting from a cancellation under this clause 7 (Cancellation by us):

7.4.1. may be applied towards any other available Cruise on the Ocean Endeavour to be taken before April

2024;

7.4.2. is not redeemable for cash;

7.4.3. excludes flights or insurance as they will have their own booking conditions.

7. 5. In the event of cancellation, there will be no claim for damages by either party against the other and

we are not responsible for any incidental expenses that you may have incurred as a result of your

booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable

flights. This also includes the costs of being on board for mandatory quarantine or repatriation flights if

we are required to disembark passengers at an alternative port.

7. 6. A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot;

blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or

other health emergency; faults or errors in navigation or management of this or of any other Vessel;

seizure of the Vessel under legal process; any abrupt or unexpected increase in the cost of fuel or

shortage of fuel; flood; windstorm or other extreme weather event; lack or failure of courses of supply;

passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or

any other act of any government authority, beyond the reasonable control of the parties, whether or

not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.

8. Booking amendments

Transfers to a third party or an alternative Cruise are only permitted when operationally possible and, in the

case of transferring to a third party, where the transferee meets all the requirements in relation to the Cruise.

Fees may apply.

9. Inclusions and exclusions

Unless otherwise stated in the Cruise program or literature or as otherwise agreed to in writing, the Cruise

price includes:

• all meals onboard including snacks
• onboard lecture program from expedition staff and naturalists
• all shore excursions and zodiac cruising (except optional activities with cost)
• use of rubber boots on land and use of waterproof outer shell jacket
• insulated inner jacket, yours to keep at the end of the Cruise
• transfer from airport to hotel (Day 1) and pre-night hotel accommodation with breakfast
• transfer from hotel accommodation to the ship for embarkation
• transfers to airport on return to port
• all port taxes
• use of gym, sauna, pool and on-board jacuzzi and on-board yoga

The Cruise price does not include:

• international or internal flights unless specified
• airport transfers, taxes and excess baggage charges unless specified
• meals other than those specified in the pre-departure information
• visa and passport fees
• travel insurance
• optional activities and all personal expenses
• tobacco, alcoholic or special beverages
• miscellaneous extras
• laundry and communication charges aboard
• medical care
• life jackets, waterproof outer shell jacket, insulated inner jacket and boots for minors under 16 years of
• age at time of travel
• waterproof outer shell jacket and insulated inner jacket for guests who require sizing larger than 3XL
• boots for guests who require sizing larger than men’s size 14 boots
• gratuities for crew and expedition staff

Such goods and services, if available for purchase aboard the ship are at your own expense. Payment for all

such goods and services must be made in cash or by credit card in US dollars (or other currency acceptable

to us) upon demand by us prior to your disembarkation.

9. Age and health requirements

Minimum Age. We cannot accommodate children under 8 years of age at the time of travel. If you are a

parent or representative travelling with a minor under the age of 18 years old you must return a completed

Minor Waiver and, if applicable, a Minor Travel Consent Form to us prior to embarkation of the Cruise. Due to

the nature of our optional activities minimum ages also apply.

Maximum Age. There is no upper age limit for participating in a Cruise, although we remind you that our

Cruises can be physically demanding, and you must ensure that you are suitably fit to allow full participation.

Medical requirements. Before embarking on a Cruise, you must complete a confidential medical condition

form to inform us of all pre-existing illness, disabilities or pregnancy and all other conditions for which you

may require medical attention during the course of the Cruise. If any such condition arises after your booking

has been confirmed, you must report all such conditions to us, or the ship’s doctor before boarding, or if you

have boarded, then before the ship leaves port. We shall have no liability in connection with any such

condition. For more information about how we treat your personal information, please refer to our Privacy

Policy.

You must also ensure that you have an adequate supply of all medicines and medical supplies needed as

they may not be available on board the ship and be healthy enough physically and mentally to undertake

and complete the Cruise. If requested by us, you must also have in your possession before boarding, a

physician’s certificate certifying that you are physically fit and capable to undertake and complete the Cruise.

If you are pregnant, you will need to return a completed pregnancy waiver to us. If there are any changes in

your physical condition between providing a certificate and boarding the Cruise, you must inform us of any

relevant updates.

Refusal of Passage. 

We reserve the right to refuse passage to a customer who has failed to give proper or

correct notice of any disability, illness, pregnancy or other condition requiring special care, attention or

treatment or who in our sole opinion is physically or mentally unfit for the Cruise. We also reserve the right to

refuse passage to a customer who has provided any misleading information, including personal details. In

such event, you are not entitled to any compensation from us.

If you embark or attempt to embark, or allow any other customer for whom you are responsible to embark,

when you or such other customer is:

suffering from any sickness, disease, injury or infirmity bodily or mental; or

to his or her knowledge has been exposed to any infection or contagious disease;

for any other reason is likely to impair the health, safety or reasonable comfort of other persons

onboard; or

for any reason, is refused permission to land at his or her port of destination,

you shall be responsible for any loss or expense incurred by us directly or indirectly in consequence of such

sickness, disease, injury, infirmity, exposure or refusal or permission to land unless you sought our prior

consent in writing. We also reserve the right to direct your disembarkation.

Medical Services on Vessel. Any physician or medical personnel on board is an independent contractor and

works directly for the customers. Any physician or other medical personnel that renders emergency

treatment and/or performs medical or surgical services, does so at the rates fixed in the “Schedule of

Physician’s Charges” posted aboard the ship or as otherwise agreed to, or in the absence of, then at

customary rates.

Treatment at Your Risk.

All medicines and all medical or surgical services furnished by the ship’s doctor or

any other physician or medical personnel (all of whom are engaged by you as independent contractors) or

ship’s officers, our employees or our agents, shall be and are accepted by and at your sole risk and expense,

and we shall not be responsible for the quality, nature or consequence thereof. Any legal action brought

against the contractor arising from, or relating to, the provision of the services will be brought against the

contractor in the country in which they are indemnified for work aboard the Ocean Endeavour.

10. Passport, visa and immigration documents

It is your responsibility to obtain information and to have in your possession all the required documentation

and identification required for entry, departure and travel to each country or region you visit on your Cruise.

This includes a valid passport and all travel documents required by the relevant governmental authorities

including all visas, permits and certificates (including but not limited to vaccination, inoculations or medical

certificates) and insurance policies. Your passport must be valid 6 months after the last date of travel which is

as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the trips, and you are solely responsible for the full amount of costs incurred as a result of

missing or defective documentation. You agree that you are responsible for the full amount of any loss or

expense incurred by us that is a direct result of your failure to secure or be in possession of proper travel

documentation.

11. Travel insurance

Travel insurance is mandatory for all our travellers and must be taken out at the time of booking. Your travel

insurance must provide cover against personal accident, death, medical expenses, and evacuation and/ or

emergency repatriation with a minimum coverage of US$250,000 for medical expenses, evacuation

(including ship to shore transfer) and/ or emergency repatriation, for all pre-existing medical conditions as

well as COVID-19. It is your responsibility to ensure your travel insurance provides the required coverage. Any

medical expenses, evacuation and/ or emergency repatriation costs resulting from undeclared pre-existing

medical conditions, as well as costs related to disruption of itinerary as a result, not covered by your travel

insurance are your responsibility. We also strongly recommend it covers cancellation, curtailment, personal

liability and loss of baggage and personal effects. You must provide your travel insurance policy number and

the insurance company's 24-hour emergency contact number prior to the departure of your Cruise; you will

not be able to join the Cruise without these details. If you have travel insurance connected to your credit card

or bank account please ensure you have details of the participating insurer, the insurance policy number and

emergency contact number with you rather than the bank's name and credit card details.

12. Change of itinerary, delays, quarantine

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and

you should allow for alternatives. The itinerary provided for each Cruise is representative of the types of

activities contemplated, but you acknowledge that the ship’s operation is subject to weather conditions,

mechanical problems, vessel traffic, government intervention, duty to assist other vessels in distress,

assistance of other vessels in distress, availability of berth facilities, and other factors which may be beyond

our control including a Force Majeure Event. Any dates and/or times specified in any timetables or otherwise

which may be issued by us, or our agent, are only approximate and may be altered by us at any time and to

such extent as is considered necessary in the interest of the Cruise as a whole. We will notify you as soon as

possible if any changes are made. You will have no right to any refund and we will have no obligation to you

or be liable for any compensation or damages, for any loss, consequential or indirect damages, expenses, loss

of time or inconvenience, loss of opportunity or loss of enjoyment in respect of such changes.

Changes in Ports. If we, for any reason whatsoever consider it necessary or desirable in the good

management of the voyage, we may cause the ship not to make calls at any port or ports or to land or board

You or your Baggage. You may be landed with your Baggage at the next practical port of call without any

liability on our part. You must bear all expenses to such omitted port or place of final destination, subject to

any applicable laws.

Quarantine. 

In the case of quarantine of the ship or other condition requiring detention of you, you shall bear

all risks and expenses incurred. You agree to pay our charges for your food and accommodation during the

period of detention, payable day by day, if you are maintained on board the Ship, and for all other quarantine

fees and expenses assessed or incurred on your account.

Refusal of Permission to Land. If immigration or other government authorities refuse permission to land, or

give orders for deportation, no claim by you against us on that account shall be valid.

13. Authority on tour

Our Cruises are run by Expedition Leaders. The decision of the Expedition Leader, the Ship’s Master or any

other person authorised by us (Authorised Representatives) is final on all matters likely to affect the safety or

well-being of any traveller or staff member participating in the Cruise or the well-being of the communities

and wildlife we visit. If you fail to comply with a decision made by an Authorised Representative, or interfere

with the well-being or mobility of the group, the Authorised Representative may direct you to terminate your participation in the Cruise or any optional activities, to leave the Cruise immediately, with no right of refund,

or any other action required in the circumstances, including but not limited to restricting you to your cabin.

We will not be liable for any compensation, costs, damages or losses arising from such termination or action.

You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries

and regions visited and generally act in a way that is respectful to the crew member and your fellow

passengers and in compliance with the ship’s rules.

14. Acceptance of risk

You acknowledge that the nature of the Cruise may be adventurous and participation involves a degree of

personal risk which may be in addition to the normal course of an adventurous trip including extreme

weather conditions that are subject to sudden and unexpected changes, remoteness from normal medical

services, and evacuation difficulties.

You also acknowledge that you are choosing to travel at a time where you may be exposed to the COVID-19

virus which may have direct or indirect consequences including but not limited to, medical issues, border

closures and/ or quarantine requirements. We will take all reasonable steps to ensure your safety and may

require you to follow additional mandatory safety protocols on your trip including the completion of medical

checks, signing of waivers, completion of medical assessments or evidence of extra precautions.

We use information from government foreign departments and reports from our own contacts in assessing

whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all

relevant travel information, including applicable health risks and the nature of your itinerary. You

acknowledge that your decision to travel is made in light of consideration of this information and you accept

that you are aware of the personal risks attendant upon such travel.

To the fullest extent permitted by law and except to the extent that this disclaimer may be prohibited by

Australian Consumer law or other applicable legislation, you agree to release us, our related bodies corporate,

contractors, employees and agents, and any licensor or licensee from all claims and actions that you have, or

may have at any time in the future, against them or any of them, howsoever arising, for personal injury, death,

property damage or any other loss, damage or expense that you may suffer as a result of your participation in

any trip organised with or in conjunction with the Cruise.

15. Claims & complaints

If you have a complaint about your Cruise please inform your group leader or our local representative at the

time so that they can attempt to rectify the matter. If you believe that your complaint has not been resolved

through these means, then any further complaint should be put in writing through your booking agent

within 30 days of the end of the Cruise.

16. The right to photograph you

When you are travelling with us, as part of your experience a photo or video may be taken either by a crew

member or one of our partners or another passenger. We care about your privacy so if you do not wish for

your photograph to be taken at any time, or to be included in any video, please let your tour group leader,

crew member or the photographer know. Any photos taken by our staff (including employees and group

leaders) will not be used for marketing purposes without your prior knowledge. Whilst we take every

precaution to protect your privacy, we are not responsible for customers who may take your photograph or

video you without our knowledge.

On some occasions, we may engage professional photographers to take and obtain photos to use in our

marketing materials. We ensure that all of our customers are notified prior to travelling on our trips if a

professional photographer is being engaged and you have the right to say no or opt-out of being included in

any photos being taken for these purposes, including any subsequent content or images use. Please refer to

our Privacy Policy for more information.

17. Changes in cabin arrangements

If, in our opinion, or the opinion of the Master or our agents, the arrangement of booked cabins must be

altered, we shall have the right to allocate another cabin to You. The price of the Cruise and the standard of

allocated cabin will, if possible, be substantially the same. If we are unable to offer such alternative cabin, we

may cancel your booking and refund any unused fare, and You shall have no other claim against us.

18. Baggage

Hazardous items. Under no circumstances may dangerous articles such as firearms, matches, gun powder,

explosives, oxygen or combustible or illegal substances be taken aboard the ship (Hazardous Items). You are

also not allowed to bring on board items or articles, the importation or exportation of which may be

forbidden, or which do not conform to the customs or police regulations or the laws of any country to which

the ship may go in the course of the Cruise. We may dispose of or destroy such Hazardous Items without

liability. You will be liable for the full amount of all loss, damage or delay to the ship or her cargo and for all

injury to, or death of any of the customers, officers or crew or other persons caused by such hazardous

articles brought on board by You.

Prohibited items. 

In addition to Hazardous Items, you must not bring any prohibited items on board,

including but not limited to, drones, other remote-controlled devices and any other devices that may

contravene or invalidate our Antarctica Operating Licences including our IATO Licence (Prohibited Items).

Such Prohibited Items shall be confiscated for the duration of your Cruise and returned to you upon your

disembarkation. We shall not be liable to you in any way in the event that you bring Prohibited Items on

board the Cruise.

19. Third party optional activities

Your use of the services of the ship’s Wellness Centre or other personal service personnel, if carried on board,

or athletic or recreational equipment, facilities or supplies, is at Your own risk and expense and may be

subject to third party terms and conditions. We are not responsible for the acts and omissions, whether

negligent or otherwise, of these third-party suppliers. Any disputes between you and any third party, are to

be resolved solely between you and that party.

20. Watercraft Waiver

You understand and agree that we do not bear any responsibility or liability for any excursion(s) involving

watercrafts, including zodiacs, Explorer boats or any other tenders (watercraft) you may take during this

Cruise. You release, hold harmless and forever discharge us, your directors, agents and employees from all

liability for all damages resulting from the ownership, maintenance, use, operation or control of the

watercraft(s).

21. Liability

21. 1. Our liability (if any) for death and/or personal injury to you and/ or the loss of or damage to Baggage

during your Cruise shall be determined by the provisions of “Athens Convention Relating to the

Carriage of Passengers and their Baggage by Sea 1974” as amended by 2002 Protocol (“Athens

Convention”). The Athens Convention is expressly incorporated into the Conditions of

Carriage: http://www.admiraltylawguide.com/conven/passengers1974.html

21. 2. We will not be responsible or liable for loss, damage or robbery of travel documents, baggage or

other possessions.

21. 3. We acknowledge that our services which include the Cruise (“Services”) may come with guarantees

that cannot be excluded under Australian Consumer Law or other applicable laws in other

jurisdictions. “Australian Consumer Law” means the uniform consumer protection law set out in

Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the CCA).

21. 4. To the maximum extent permitted by law we exclude all liability whatsoever to you or any other

person (whether in contract tort or otherwise) for any loss (whether direct, indirect, consequential) including death or personal injury or damage of any kind that may be suffered as a result of any act or

omission whether negligent or otherwise by or on behalf of us in connection with the Services or any

other matter or thing relating to these Cruise Booking Conditions except to the extent that such loss or

damage is incurred as a direct result of our fraud or wilful misconduct. This clause does not limit or

exclude your rights under the CCA.

21. 5. In addition, we shall have the full benefit of any applicable laws providing for limitation and/or

exoneration of liability (including without limitation, law and the global limitation on damages

recoverable from us and nothing in these Cruise Booking Conditions is intended to operate to limit or

deprive us of any such statutory or otherwise limitation or exoneration of liability. Our servants and/or

agents shall have the full benefit of all such provisions relating to the limitation of liability.

21. 6. Limitation of Liability. Where the law implies a warranty into these Cruise Booking Conditions which

may not lawfully be excluded (in particular warranties under the CCA) our liability for breach of such a

warranty will be limited to either supplying the Services again or payment of the cost of having the

services supplied again.

21. 7. Indemnity. You indemnify us (and all of our subsidiaries, officers, employees, contractors and agents)

against all losses, claims actions, proceedings, damages, costs and expenses (including legal fees)

arising from any claim by a third party arising directly or indirectly out of or in connection with:

21.7.1 your access or use of the Services, this includes your delegate’s access or use of the Services; and

21.7.2 any breach by you (or your delegate) of:

21.7.2.1 these Cruise Booking Conditions; or

21.7.2.2.any additional terms applicable to providing the Services,

except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.

21. 8. We are not liable for or in connection with or arising out of any acts or omissions of any kind of any

independent sub-contractors on board the ship and/or ashore.

21. 9. These Cruise Booking Conditions, including any limitation of liability provisions, are applicable to any

shore excursions or optional activities purchased from and or provided by us.

21. 10. Vicarious liability. We shall not be held vicariously liable for the intentional or negligent acts of any

persons not employed by us nor for any intentional or negligent acts of our employees committed

while off duty or outside the course and scope of their employment.

22. Severability

In the event that any term or condition contained in these Cruise Booking Conditions is unenforceable or

void by operation of law or as being against public policy or for any other reason, then such term or condition

shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to

allow all remaining terms and conditions to survive and continue as binding.

23. Privacy policy

Any personal information that we collect about you will be handled in accordance with our Privacy Policy and

may be used for any purpose associated with the operation of a Cruise. In making this booking you consent

to this information being passed on to the relevant persons such as our agents, service providers or other

suppliers to enable us to operate the trip or, if permitted by any relevant Spam laws, to send you marketing

material in relation to our events and special offers.

You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to

this Privacy Policy.

24. Applicable law

The laws of Victoria, Australia govern these Cruise Booking Conditions to the fullest extent allowable. Any

disputes in connection with a trip or these Cruise Booking Conditions must be initiated in the courts of

Victoria, Australia.

25. Booking Entity

Depending on the country or region you are making your booking from, you will be booking through the

following Intrepid entity acting as an agent on behalf of Ocean Endeavour Expeditions Pty Ltd (ACN 629 568

467):

Australia: Intrepid Travel Australia Pty Ltd (ABN 34 126 440 033)

New Zealand: Intrepid Travel New Zealand Limited (1836592)

United States: Intrepid US, Inc

Canada: Intrepid Travel Incorporated (BN 811474477)

Europe: Intrepid Travel GmbH

United Kingdom: Intrepid Travel Group UK Limited (01826936)

Rest of the World: bookings are made directly with Intrepid Travel Pty Ltd (ABN 35 007 172 456)

If you are booking through a third party travel agent, the Intrepid entity is Intrepid Travel Pty Ltd (ABN 35 007

172 456).

26. Assignment and Registered address

We can assign or otherwise transfer any of our rights or obligations under these Cruise Booking Conditions,

including novation to a related body corporate (as defined in the Corporations Act 2001 (Cth)), at its sole

discretion on written notice to You (including notice via the Website).

Trekking trips in the USA with Wildland Trekking

Except for the deviation specified below, theStandard Booking Conditionsotherwise apply to your trip.

Clause 12 (Age & Health requirements)

You must complete a pre-trip Registration Form. Your booking will not be confirmed until your

completed form has been received and approved.

In addition to the Registration Form you may be required to provide a medical release signed by your

physician for medical conditions or circumstances which could possibly compromise your safety or the

safety of others on this trip.

Clause 13 (Additional terms)

You are required to agree to and sign an additional Acknowledgement and Waiver document before

departing on your trip.

Clause 16 (Change of itinerary)

All Wildland Trekking trips are subject to itinerary changes based on a variety of circumstances beyond

our control, including, but not limited to permit or campsite availability, snowpack, river crossings,

wildlife, park or land closures, and forest fires. The price of a hiking trip will never change due to

itinerary changes. Payments are not refundable for itinerary changes or park or land closures.