Experience Rwanda Chimps Tracking & Canopy walk in Nyungwe Forest (Exclusively Private)

1) Introduction

These terms and conditions govern the contract between the individual(s) purchasing the travel

event services (hereafter “the client(s)”) and Devine African Safaris LTD (hereafter “the

company”) to the exclusion of all other terms and conditions, save for those implied by law. No

variation to these terms and conditions shall be valid unless given in writing and signed by the

client and the company director.

2) Acceptance of booking

The person (‘head of group’) who signifies his/her acceptance of a booking does so on behalf of

persons under his/her authority, which means that all group members are equally bound by

these terms and conditions.

3) Subject of these terms

All offers, estimations or quotations provided by or bookings made with the company are

subject to these terms.

4) Deposit

To secure a booking, a non-refundable deposit is required which shall be the sum of 30% of the

land arrangement costs, plus the full amount for the gorilla permits (US$ 800 per permit), the

chimpanzee permits (US$ 300), and all air tickets (if needed) for each person in the group.

5) Full payment

The full amount owed by the client to the company shall be payable not less than six weeks

prior to the date of departure. If the full amount is not paid in due time, the company reserves

the right to treat the booking as cancelled. The company will not be held responsible for price

changes or over-bookings in the time between booking and receiving the deposit. Bookings

made within six weeks of the departure date must be paid in full immediately. Payments can be

made by bank transfer to the company bank account in Uganda. Transfer costs are to be paid by

the client(s).

6) Cancellation by Devine African Safaris LTD.

The company reserves the right to cancel the event or any part of it for any of the following

reasons:

• If the company or its supplier(s) regard adverse weather conditions or other safety

concerns as unacceptable and which cannot reasonably be overcome.

• If the company reasonably believes that you may cause harm or damage to its

reputation or to the reputation of its suppliers or to property belonging to its suppliers

• If a company supplier or suppliers is/are unable to host the event for any reason.

• If changes you wish to make to the booking mean it is uneconomical or impractical to

hold the event.

Should the company cancel an event, it shall be rescheduled for a mutually convenient date, or

a refund shall be provided to the client.

Save as above, the company shall be under no further liability to the client for cancellation of

the event or any part of it. If, due to reasons beyond our control, an event is unable to take

place due (but not limited) to the closure of premises, the ceasing of trading, or a change in

supplier’s management, the company will provide the client with an alternative event and if this

does not prove possible, shall refund the cost of the event.

7a) Cancellation by client(s)

The cancellation of a booking by the client must be made in writing and signed from the group

head. The amount of the cancellation fee is calculated according to the date on which the

company receives written cancellation notice:

• Up to 90 days before the departure date, the cancellation fee is 10% of the land

arrangement plus the full cost of gorilla permits, chimpanzee permits and flight portions.

• 75 days before the departure date, the cancellation fee is 75% of the total cost of the

booking plus the full cost of gorilla permits, chimpanzee permits and flight portions.

• 60 days before the departure date, the cancellation fee is 90% of the total cost of the

booking plus the costs of gorilla permits, chimpanzee permits and flight portions.

• 30 days before the departure date, the cancellation fee is 100%.

• Cancellation before the deposit has been made will not incur any fees.

Cancellation, medical and repatriation insurance is compulsory for all Devine African Safaris

events, and it is the client's responsibility to arrange such insurance through the client’s broker. 

It is strongly recommended that clients also take out insurance to cover emergency travel and

accommodation, lost baggage and any other cover the clients deems fit. Other than compulsory

insurance, the decision of which insurance cover he/she obtains is solely the responsibility of

the client.

7b) Cancellation of clients joining a group

If one or more clients of a larger private group cancel a trip, they will be charged their part of

the shared costs for that group trip, so that the rest of the group will not face any price increase.

This amount is in addition to the general cancellation fees (as listed in section 7a).

8) Alterations made by Client(s)

The company shall try to accommodate any reasonable changes the client wishes to make to

the event. Alterations and amendment requests should be made with the company and not

with end suppliers. And such requests should be made in writing to the company by the group

head. These changes shall not be deemed accepted until confirmed in writing by the company.

If the client wishes to increase or decrease the number of persons participating in the event,

this may be done up to six weeks prior to the date upon which your event is due to start

without additional charge. All amendments made after that date will incur an administration

charge of US$ 50.00 per person. The company cannot guarantee that the change to the price

will be pro-rata, but will instead depend upon the arrangements the company is able to make

with its suppliers. Subject to the company’s written agreement, the client may transfer a

booking to a person who satisfies all the conditions applicable to the event.

9) Alterations made by Devine African Safaris LTD.

When requested accommodation is fully booked or otherwise unavailable, the company

reserves the right to change the accommodation to an accommodation of the same standard in

the same area. This change must be communicated to the client.

10) Fare increases

Fare increases may occur due to any increase in airline tariffs, fuel costs, game reserve fees, or

fluctuation of exchange rates. The company reserves the right to modify the fare and add a

surcharge. Should any clients refuse to accept and pay such surcharge, the company reserves

the right to cancel the tour and retain full payment.

11) Client Responsibility

The client acknowledges that it is solely his/her responsibility to ensure that he/she is in

possession of the necessary travel documents that may be required in respect of the proposed

tour and itinerary as well as all health and other certificates that may be required.

12) Special Requests

Clients who have special requests must specify such requests to the company in the booking

reservation form. Whilst the company will always endeavour to accommodate such requests, it

does not guarantee that it will always be possible.