ETOURS BRAZIL DMC TERMS & CONDITIONS DOCUMENT
1. General Terms and Conditions of Travel, Scope
The entire legal and contractual relationship between Etours Brazil Ltda Me (hereafter referred to as “Tour
Operator”) and the Traveler (hereafter referred to as “Customer”) shall be subject to these travel terms
and conditions.
2. Deposit & Down Payment
To confirm arrangements, a deposit for each tour booked of 30% of the total cost (if not otherwise agreed,
depending on the type of trip). The remaining part of the travel price shall be due and payable upon
request but no later than 60 days before the tour starts, provided, it is definite that the package tour will
be performed, and, in particular, can no longer be canceled pursuant to section 3.a.
For bookings that should take place within 60 days prior to departure or for reservations with special
conditions (for example special offers, special periods such as New Year's Eve and Carnival, etc.) the full
amount must be paid at the time of the booking.
The agreed amount should be fully paid, without any deduction for bank charges, and/or any other commission on
remittances, etc. Payments must be received in full into our bank account and all bank charges from your bank or
credit card are your responsibility.
3. Termination of Contract by Customer, Rebookings
a. The Customer may terminate the travel contract at any time before the start of the package. The
significant date for the entry of the notification will be the receipt by the Tour Operator. It is
recommended to notify a termination in writing or electronically (by email).
b. If the Customer terminates the travel contract, the Tour Operator is entitled to require an
appropriate termination fee for all travel services provided and its expenses. The Tour Operator has
specified reasonable standardized termination fees based on the time of the termination of the
contract before the start of the package and the expected cost savings and income from alternative
deployment of the travel service in percentage of the travel price adjusted to the Customer’s time
of termination:
● up to 60 days before the tour start date, a fee equal to the down-payment or 30 percent
● 59 to 28 days before the tour start date, 40 percent
● 27 to 15 days before the tour start date, 70 percent
● 14 or less days before the start of the tour and in the event of a no-show, 100 percent of the
travel price.
No reimbursement will be granted to those who do not show up at the start, and or will renounce during
the trip.
No refund will be given for any unused service after the trip has started.
No refund will be given for New Year and Carnival trips.
In the event of any refund all banking fees and/or deductions of any correspondent bank which might
occur, will be counted on your account.
All administrative & banking service fees will be forfeited in all cancellation cases upon service
confirmation.
c. The Tour Operator reserves the right to demand a specifically calculated, possibly higher
compensation instead of the flat rates mentioned in paragraph b. of this Section and will in this
event specifically quantify and document the compensation demanded, taking into account the
expenses saved and any other use of the travel services.
d. The Customer is strongly advised to purchase comprehensive travel insurance which includes a
suitable level of cancellation cover.
e. Changes with regard to the travel (Rebookings): Rebookings are generally possible however they will
always be at the discretion of the Tour Operator. Rebooking charges and fare differences may apply
and the Tour Operator will inform the Customer of those before the rebooking process has been
confirmed. The Customer has no legal entitlement to rebookings.
4. Obligations on the part of the Customer, Remedies; Setting of Deadlines before Termination of
Contract by Customer
a. The Customer is required to notify the local tour representative or the Tour Operator himself of any
lack of conformity which he perceives during the performance of the travel package without undue
delay and request remedies from the respective person within 24h. The Tour Operator will provide
the Customer with an emergency telephone number in the travel confirmation. If the Tour Operator
could not remedy the lack of conformity of the package travel because the Customer culpably
omitted its duty to submit the necessary information, the Customer is not entitled to claim
damages. If the Customer requests remedy, the Tour Operator shall remedy the lack of conformity,
unless it is impossible or entails disproportionate costs, taking into account the extent of the lack of
conformity and the value of the travel services affected. It may provide remedies in the form of a
substitute service of a similar or a higher value. If the Tour Operator is entitled to decline the
remedy of the lack of conformity and if the latter concerns a significant proportion of the travel
services, he shall provide remedy by offering a suitable alternative arrangement of travel services.
b. Where a significant portion of the travel services cannot be provided as agreed in the package travel
contract, and, if the Tour Operator has failed to remedy it within a reasonable period, the Customer
may terminate the travel agreement. The Customer is not required to set a period if remedies have
been refused by the Tour Operator or an immediate remedy is necessary. If the Customer
terminates the travel contract, the Tour Operator remains entitled to the travel price concerning all
travel services provided and such services to be provided to finish the travel. With regard to any
travel services which are no longer to be provided after the termination, the Tour Operator is not
entitled to the agreed price; any payments of the Customer on the price shall be refunded
immediately.
5. Limitation of Liability
The Tour Operator acts only as an organizing agent of: tours, attractions, hotel reservations and
accommodation, restaurants, meals and services, guided tours and transportation of any kind, and can not
be held responsible in any way for injuries, losses, damages, accidents, delays or inconveniences that may
occur either due to defects, or as acts of government or other civil authorities (wars, civil unrest, strikes,
etc.) or from any cause beyond the control of the Tour Operator. The Tour Operator assumes no
responsibility for the loss or additional expenses in case of delays or changes to the program or other
causes. The Tour Operator and its suppliers reserve the right to cancel or reschedule each tour departure
in accordance with the regulations in place. Flights and hotels will be reconfirmed after payment. In the
event that the services offered are no longer available, we will proceed with the booking of equivalent
services.
You acknowledge and accept that the nature of this type of travel requires a degree of flexibility. The
itinerary provided for each trip, including any version published online, is indicative only and is intended to
represent the general framework and types of activities included. It does not constitute a binding
schedule.
Routes, schedules, order, timing, amenities, modes of transport, and the execution of activities may be
modified without prior notice due to flight availability, operational or logistical constraints, weather
conditions, or other local circumstances. Such changes will not materially alter the overall nature or
quality of the experience.
In the Amazon and Pantanal tours are organized through predefined itineraries, which are subject to
change.
a. Luggage
All luggage travel under the direct supervision and the sole responsibility of the owner and the
agency can not under any circumstances be held responsible for any loss or damage of the same.
Carriers are liable to travelers for the duration of the transport by their own means, in accordance
with their own terms and conditions of carriage.
b. Complaints
In case of any complaints related to the services received, the customer is asked to immediately
contact the agency so that there is evidence of the inconvenience complained and you have the
opportunity to remove it promptly. Complaints will be accepted only if forwarded within 24 hours of
the occurrence of the inconvenience. Any late complaints or complaints made after the end of the
stay will have the value of a simple report.
c. Passport and Entry Visa
Your passport must be valid for at least six months following your entry date to your travel
destination. It is your responsibility to ensure that you have a valid passport and visa and that all
travel documents are valid for travel.
If the travel package includes domestic flights, a valid document for the trip must be presented at
the time of booking. Airlines do not accept change of documents after purchase.
Specific passport and visa requirements, and other immigration requirements, are the responsibility
of the Customer and the Customer should confirm these with the relevant Embassies and/or
Consulates. Any information supplied by the Tour Operator on these or related matters (such as
climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in
good faith but the Tour Operator does not accept liability for any decisions made based on the
information supplied. The passport, visa and health requirements at the time of booking can be
viewed on official websites of the relevant countries.
d. Travel Insurance
Travel insurance is not included in our tour prices. It is the passenger’s responsibility to verify
whether his/her local health insurance carrier provides coverage while traveling. Please contact
your insurance carrier for details.
6. Minimum number participants
Unless otherwise specified a min. number of 2 (two) participants is required for trips to take place.
If the minimum number of participants is not achieved, the trip will not be carried out, and you will be
informed of this at least 30 days before departure. A possible alternative program can be worked out.
