Argentina & Chile with Lake crossing

Cancellation T&Cs from 14th October 2020: 

If the client needs to cancel the reservation, the amount paid will be refunded after deducting the cancellation charges if it was the case. Cancellations must be done by email. Reception and confirmation of the cancellations would be sent also by e-mail. 

The air tickets will be not refunded, because the economic rates are non-refundable.

Also reservations during special dates like Christmas, New Year, Carnival and more are neither refundable. 

The cancellation charge will depend on notice given to the company:

Up to 14 days prior to departure → 25% cancellation charge 

Between 13 to 6 days prior to departure → 40% cancellation charge 

7 days before departure → 70% cancellation charge 

Less than 7 days before departure → 100% cancellation charge

The cancellation charges for cruises are different and will be informed accordingly.

Wire transfer charges for refundable charges must be paid by the passengers.

Due to COVID-19 the cancellations fees does not apply if you postpone the trip.

UPON MAKING PURCHASING SERVICES: 

The passenger is notified of these general conditions, accepting them explicitly and automatically. This agreement and filing services are governed solely by this terms and conditions. Payment of the booking implies acceptance by stakeholders of the full implementation of these general conditions, the conditions of each tour and own transport companies involved.

ALL PRICES INCLUDE: 

Accommodation for the specified number of nights in the hotels mentioned in the itinerary or vouchers (order of service) or other equal or more category, occupying single, double, triple, as chosen, with private bathroom and taxes. Meal as indicated at every opportunity. Tours and excursions included in the purchased package and detailed vouchers. Transfers to and from airports, terminals and hotels, where noted. The number of days of accommodation considering on hotel accommodation is computed from the 3 pm ending at 10 am the next day, regardless of time of arrival and departure and the full or fractional use thereof. The duration of the tour will be indicated in each case taking the first day, the departure or arrival and including the day of last output destination, regardless of the time of departure or arrival on the first day or the last. Rooms must be vacated by 10:00 am on the last day. The hotel is at disposal of passenger to keep their luggage until the time of the pick up.

The allocation of the rooms will be the arrival of passengers according to acquired and specified on the voucher and subject to availability existing at check-in.

When the passenger wants to change the assigned room for an upgrade, the price difference will be paid by it. All guestrooms are Standard, except as otherwise specified in the issued documentation. The passenger may agree with the local operator changing schedules excursions included, provided it can satisfy your order, otherwise, adjust to the regular and scheduled. In the case of hiring any OPTIONAL excursions, they are at the risk of the passenger at the time of hiring them, avoiding Qwerty Travel of any responsability on the booking and service. 

SERVICES NOT INCLUDED:

Do not include any service not specifically mentioned as included in the program:

1) Extras, drinks, laundry, tips, national Park entrances, embark taxes, taxes on services, Visas, IVA and other actual taxes or futures, or any service not expressly stated in the service order issued by the travel agent.

2) Tickets, meals and or additional expenses or damages resulting from cancellations, delays in departures or arrivals of transportation, or outside the company unforeseen reasons.

3) Meals en route, except those expressly included in the programs.

4) All wiring and transfer costs or credit card overcharges 

5) Any other expense required of the passenger, derived from acts of God or force majeure, shall be borne by the latter, without refund or compensation.

6) Any kind of extras or expenses tat are not adequately specified in the itinerary.

CHANGES & MODIFICATIONS:

1) The organizer Qwerty Travek EVT (LEGAJO 16.133/ DISP. 198) reserves the right, for technical or operational reasons, to alter all or part the daily ordering and / or services that make up the tour, before or during execution. 2) Unless expressly provided to the contrary, the stipulated hotels can be exchanged for another of equal or higher grade within the same urban center without charge for the passenger. For these variations, the passenger will not be entitled to any compensation. 3) The company may cancel any tour if any of the circumstances contemplated in section Art. 24 of Decree No. 2182/72 occurred. 4) Once travel has commenced, the suspension, modification or discontinuance of services by the passenger for personal reasons, will not result in claim or refund. If changes occur in the services booking by passenger decision will be charged the related costs.

CANCELLATIONS: 

In case of cancellations of operations on credit will not refund the amounts already paid by way of reports, administrative costs and interest. The passengers who will desist from travelling anyone was the reason, even for motives of disease or death, are subject to the following regime of retention applicable of agreement with the anticipation with which the cancellation is effected: 

1) Prior to 30 days or more from the trip start, 30% of the total value of the service is retained.

2) Between the 29 and 21 days previous to the beginning of the trip, will be retained 40 % of the total value of the service.    

3) Between the 20 and 15 days previous to the beginning of the trip, will be retained 60 % of the total value of the service.    

4) Between the 14 and 9 days previous to the beginning of the trip, will be retained 75 % of the total value of the service.    

5) Within 8 days or less to the beginning of the trip, will be retained 100 % of the total value of the service.

Article 21 Decree 2182-72: When treats of cancellations that they affect the services contracted by the agency, the refund of the same one, will be subject to the contractual conditions of the services given by the respective companies, in case the refund is effected, the agency will have right to deduce to itself up to 10 % of the same ones.

CLAIMS:

Any kind of complaint must be made within 30 days of concluded the trip or event, otherwise they will not be accepted. This notification must be written, it can be a fax or an e-mail to Qwerty Travel. After this period no claim will be received. 

For all claims that may be formulated for any reason, both the traveler and Qwerty Travel expressly submit to the jurisdiction of the courts of the Autonomous City of Buenos Aires, Argentina, waiving any other jurisdiction that might correspond. 

DOCUMENTS, VISAS AND VACCIONATIONS: 

It is the responsibility of the Client to be in possession of a valid passport, visa permits, inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Qwerty Travel.