Terms and Conditions
The Terms and Conditions below govern the agreement between you, the client, and us, Abby & Scout Tours. By booking a tour with us, you agree to be bound by these Terms and Conditions. Please read them carefully and make sure you understand them before confirming the booking with us. Abby & Scout Tours shall not be responsible for any issue arising, due to failing to have read or understand and agree with the below terms and conditions by customers, It's the sole responsibility and liability of the customers to read, understand, and agree with below terms and conditions before confirming the booking.
Cancelation Policy-
Once a booking is paid and confirmed, it's subject to a mandatory minimum of 2% of the total booking amount regardless of any cancelation reason whatsoever.
A confirmed booking is subject to further cancelation rules-
Up to 5 days before departure
You forfeit 3% of the tour cost
4 days before departure
You forfeit 10% of the tour cost
3 days before departure
You forfeit 100% of the tour cost
Cost/Price Breakdown
Please be advised that any request for the detailed cost/price breakdown will not be entertained.
Unused tour items
No refund will be made for any unused sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable (no exceptions).
Alteration of Itinerary
Before your booking is confirmed, adjustments to the itinerary are happily processed free of charge, since it is our goal to offer you the best possible tour. The changes should be per the number of days the tour was originally booked and the cities mentioned in the itinerary. Adding any additional city and extra day(s) shall incur additional charges which are to be advised upon reviewing the changes you would like to make.
Abby & Scout Tours reserves the right to modify your itinerary if air schedule changes and/or events beyond its control make such alterations necessary. In this event, any increase in the tour cost will be calculated and charged accordingly.
Insurance
It is required that you should purchase proper travel insurance before leaving your home country. Our vehicles are insured though as per the Indian Motor Vehicle Act. We do not have any insurance policy covering the expenses for sickness and any other medical attention. Visitors are advised to seek such insurance arrangements in their home country.
Exemption of Liability
Without limitation, Abby & Scout Tours is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from--but not limited to--acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, sanitation problems, lack of medical care, or for any other cause beyond the direct control of Abby & Scout Tours.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants, etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well-being.
We shall not be responsible for any delays & alterations in the program or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, weather, sickness, Landslides, and closures/blockades due to political unrest, or any such incidents.
Force Majeure
Compensation payments do not apply where the performance of our contract with you is prevented by risk or threat of war, riot, civil strife, industrial dispute, terrorist, natural or nuclear disaster, fire, adverse weather conditions, closure or congestion of airport or ports, cancellation or change of scheduled airlines and similar events beyond our control.
Important notes:
In some cities, in city center areas and other areas around there due to traffic restrictions, the car is allowed up to a certain point from thereon; guests have to either walk or take an auto-rickshaw ride. Your tour guide will take care of this.
Visiting the Great Taj Mahal- Petrol & diesel vehicles are not allowed within 500 Meter radius of the Great Taj Mahal, therefore the car will drive you up to the parking lot, and from thereon; we’ll arrange a Battery Bus/ Golf Cart ride to the main building.
The authority or the Govt can restrict entry at the great Taj Mahal, Amber Fort, and Hawa Mahal ( just to name a few) on any specific day or time owing to a VIP guest's visit. Such news is made public only on the previous night. That being said, Abby & Scout Tours shall not be responsible for missing out a visit to a sight(s)
Please understand that not all museums and attractions are open every day all year round. Abby & Scout Tours reserves the right to vary the sequence of sightseeing and/or to re-route the order of cities if that enables you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible and there are no refunds for any unused or unavailable excursions.
Complaints and Claims
Whenever you feel unsatisfied with any service Abby & Scout Tours has provided, please inform your tour guide or you can directly reach us immediately to avoid similar problems further way up in the trip.
If you want to complain or claim compensation, you must inform us by email or by phone within 15 days of your tour is finished. We'll stage a thorough investigation and rest assured you to be fair in the actions.
PS: Abby & Scout Tours reserves the right of final explanation to the above terms. We also reserve the final right to overturn/refuse/not provide any further explanation regarding any of the above-mentioned terms and conditions.
