* This is a private tour for you and your party exclusively, with no other people.
* Free customization to meet your individual needs and interests.
* If this itinerary cannot meet your expectations, please write to us in details，and we will reply you with another itinerary within 24 hours to meet your needs.
For bookings with a party of 4 or more, preferential price will be offered by your group size.
Welcome to take our Rwanda private tour with daily departure, which can be tailored to meet your individual interests. You will enjoy a more personalized experience as the trip is only for your private party, with no other people.
When you arrive, our driver-guide and the representative will pick you up from Kigali International Airport with a placard and then transfer you to the hotel for check-in.
Meals: Dinner
Today we will drive for 2 hours to the reception center of Volcanoes National Park after breakfast for trekking briefing and then start golden monkey trekking adventure. The golden monkey is invigorating and playful. You can see them in lower bamboo zones in the forest and forage grass and observe how they feed and contact with each other. You will spend 1 hour with them.
In the park there are totally 8 volcanoes and 5 of them like Bisoke, Muhabura, Karisimbi and Gahinga are famous. Except for golden monkeys and mountain gorillas, the park is also home to many kinds of birds, bush duiker, buffalo and amphibians. After, check in the lodge and have lunch. Afternoon, drive to the twin lakes of Burera and Ruhondo to take dugout canoe for fun. At last, return to the lodge for overnight stay.
Meals: Breakfast, Lunch, Dinner
After breakfast, your driver guide is going to take you to Volcanoes headquarters, Kinigi, where the park guide will introduce the trekking tips and distribute the tourists to different gorilla families. At 8'o clock, enter the tropical rainforest to search for the most endangered mountain gorillas. The trekking tour will last 2 - 6 hours, depending on the movement route of the gorillas. After finding the gorillas, you will be given 1 hour to observe the gentle giants foraging, sleeping, grooming each other and having social activities. After, we will return to the lodge, have lunch and take a break.
Afternoon, we'll drive to Iby'Iwacu cultural village to appreciate the traditional performance, learn Batwa hunting and how to make ceramics and know about the local banana brewing process. You can communicate with local people, understand the history, culture, and traditional lifestyle of Rwanda deeply. Return to the lodge at the end of the day.
Meals: Breakfast, Lunch, Dinner
After breakfast, we'll drive for about 2.5 hours to Kigali Genocide Memorial Center to know the history about Rwanda genocide in 1994. During April - July in 1994, the extremists of Rwanda's majority Hutu planned a mass murder. About 20,000 Hutu took part in the mass murder and over 800,000 people including Tutsi and moderate Hutus were killed in the horrible and cruel genocide.
After the visit, the guide can take you to Kimironko handicraft market for souvenir shopping if you'd like to. Next, transfer you to Kigali International Airport for your onward flight. This best Rwanda tour ends here.
Meals: Breakfast
* Note: Our professional travel consultants are happy to customize this tour ITINERARY to MEET your needs. Don't hesitate to WRITE TO us.
Booking Terms and Conditions
Thank you for your interest in our AgateTravel Global Tours. The following Terms and Conditions are in place to protect you and your party member, our distinguished guests, and us, AgateTravel, in booking a tour. Please read them carefully and make sure you fully understand these agreements before you confirm your booking.
Reservation and Payment
Once we receive your tour inquiry, our one-to-one professional travel consultant will work with you from the beginning of customizing itinerary to the completion of the trip. You will enjoy real personalized service and our efficient response within 24 hours.
A tour reservation will be confirmed after receiving your tour deposit, which is 20% of the tour total payment. By paying the deposit, you agree to be bound by our Terms and Conditions.
Under special circumstances, a higher amount of down payment will be required to ensure your flight or hotel reservations.
The final or full payment is required 60 days ahead of tour start date. For each payment received, we will provide you with a receipt.
Methods of payments: We mainly accept payment by Wire/Bank Transfer and Credit Card. Any handling charge associated with the payment is your responsibility. WeChat and AliPay can also be accepted if you use them.
Cancellation and Refund
We understand that cancellations happen sometimes due to unexpected situations. To alleviate your concerns, we aim to offer as the most favorable cancellation policy as we can to reduce your loss.
The reservation deposit (20% of the tour total payment) is non-refundable if you cancel the tour, and it will not be calculated into the charge of the cancellation percentage.
The following cancellation charge will be applied to the remaining tour cost:
a. More than 45 days before the arrival day: no cancellation charge from us, except for the actual losses caused by air/hotel/cruise cancellation.
b. 45 to 15 days before: 30% of the remaining tour cost.
c. 14 to 8 days before: 50% of the remaining tour cost.
d. Within 7 days or no show: 100% of the remaining tour cost.
If there are any additional cancellation fees imposed by the service providers other than AgateTravel, which may include but not be limited to local travel agency, airlines, trains, hotels, cruises, etc. You will be responsible for the part.
Your cancellation request should be sent to us via email. We will calculate the refund from the day we receive your written cancellation request and process the refund to you within 20 working days.
Alteration of the Itinerary
There is no extra service charge for any alterations made prior to the tour. However, you will be responsible for any possible additional cost caused by reservation changes.
After the tour starts, any extra expenses caused by clients’ own alterations will be added. Any unused portion is non-refundable nor exchangeable.
Private Tours
A private tour can be thoroughly customized for you and your family or friends exclusively, according to your own specific requirements and interests. We offer professional suggestions, while, the trip length, travel dates, and hotel accommodation level are decided by you, and during the trip, you will enjoy maximum flexibility within reason to discuss with your guide on daily departure time, sightseeing time and meal time. If your trip includes a cruise journey, the onshore excursions will be subject to the arrangements of the cruise company.
Passports and Visa
Please make sure your passport is valid with at least 6 months validity before the start of your tour.
You are advised to verify and defer to the visa policy of the countries you are going to visit at the nearest embassy or consulate.
Dietary Requirements
Please inform us if you have food allergies of any type.
Vegetarian, vegan or gluten free meals can be arranged. If you are a vegetarian, please confirm if you eat egg, cheese, yoghurt, and fish.
Tell us your food dislikes eg no peppers/onions/ mushrooms/coriander or no pork/chicken/fish/lamb/beef or other foods.
Additional Information
It’s highly recommended to purchase travel insurance before your trip in order to minimize any unexpected losses and damages.
Please be sure to check carefully your international and domestic air tickets you purchased so that you are fully aware of the policies of the airline companies.
When checking in at some hotels, guests are expected to provide a valid credit card authorization to guarantee any possible personal consumption (e.g. laundry) during your stay.
Responsibility
As a tour operator, we are dedicated to designing, promoting and selling tour products that cover certain travel services, including guide and driver service, land transportation, air transportation, cruise, excursions and accommodation that are reserved from different suppliers. The suppliers are just independent contractors of our tour products, neither our agents nor employees.
Although we will assist with booking air and/or cruise transportation for you, we act as your agent, not as an agent of the airline and/or cruise company. However, we promise that we are responsible for the willful or negligent acts of our partner travel agents for the land services.
We reserve the right to adjust the scheduled trains or flights we have arranged in tours, and we make sure your trip will be carried out smoothly. If unfortunately the train or flight arranged is cancelled or chartered, we will discuss with you for an alternative plan.
We take all benefits and losses of any fluctuations, lower or higher in airfares, cruise fares, hotel room rates, currency exchange, taxes, or fuel surcharges after we have received the full payment. And we reserve the right to correct promotional or pricing errors or to increase the tour price in the event of cost increases due to changes in airfares, cruise fares, hotel room rates, currency exchange, taxes, or fuel surcharges before we receive your reservation deposit.
To help customers have a better understanding on levels of the hotel accommodation arranged in our tour itineraries, we display stars to some hotels depending on their accommodation facilities, services and average review scores on platforms. Please be aware that the actual star ranking might be different from that of local regulations, independent third parties or accommodation providers themselves.
We are not responsible for acts of terrorism, political unrest, war, natural hazards, flights and cruises delay or cancellation. But we will try the best to help our clients.
We are not responsible for any unauthorized extra services that the guests book directly with the local tour supplier, guide or driver beyond our confirmed itinerary. Guests will take full responsibility for any loss on shopping, extra sightseeing or activity etc., while for some disputes, we can help to mediate.
Customer Service Support
Traveling with us, whenever and wherever you are not satisfied with any tour services provided, please let us know by email, phone call or through your local tour guide immediately, so that we can solve the problem as soon as possible and prevent it from happening again. Our support team aims to assure you an exhilarating and rewarding travel experience with us. Thank you!
3 overnight accommodation at the following selected hotel or lodge:
Ubumwe Grande Hotel (4 stars)
Virunga Lodge
Private transfer in air-conditioned vehicles as itinerary specifices
Private 4x4 safari vehicle with WI-FI in receptive areas
Entrance fees for mentioned sights visited
Gorilla permit, golden monkey permit
Free bottled mineral water during the tour
International flight into and out of Rwanda
Personal expenses (such as laundry, telephone, drinks, etc.)
Tips and gratuities
Personal travel insurance
Rwanda visa fee
Not suitable for people over 80 years old
3 breakfasts, 2 lunches and 3 dinners
Service of English-speaking driver guide as itinerary specifices
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