Terms & Conditions updated 10 JAN 2024
ADVENTURE AND FUN ALBANIA
TERMS AND CONDITIONS
We kindly ask Travellers to read the following Terms and Conditions carefully, before they
decide to book a tour or service. They are important parts of the agreement between
Travellers and Adventure and Fun Albania, along with the AFA Traveller Code of Conduct,
the level of difficulty, the equipment lists and other information included in each tour or
service description.
1 – Purpose and Scope
These Terms and Conditions, govern the sale of tours and services by the company
Adventure and Fun Albania SH.P.K., registered at the Albanian National Business Centre
under the VAT number (NUIS) L32026014D, for which the registered office is at Rruga Papa
Gjon Pali II, Ndërtesa 5, 1010 Tirana, Albania, hereafter designated as "AFA".
Any person which has booked or bought tours and services offered by AFA will be hereafter
designated as the "Traveller".
Any booking or purchase of tours and services offered by AFA, implies the unreserved
acceptance by the Traveller, of these Terms and Conditions which prevail over any other
document.
These Terms and Conditions become effective at the time of the booking of a tour or service.
2 – Participation
Everyone who meets the necessary requirements of the respective tour or service and is
properly equipped, may participate in the tours and services.
2.1 – Age limit
Travellers of all ages are welcome to travel with AFA. Children under 18 must be
accompanied by a parent or a legal guardian.
2.2 – Animals
For health and safety reasons, animals are not accepted in any of the tours offered by AFA.
If the specific tour permits it, service animals may be exempt from this rule. The price for
their participation will be calculated separately.
2.3 – Medical conditions
The Traveller must inform AFA, prior to departure, of any previous medical conditions they
have, that might affect the performance of the tour or service.
The Traveller must take any necessary medication with them in sufficient quantities.
In the case that it is judged by AFA that a medical condition might represent an elevated risk
to the Traveller or other Travellers taking part in the same tour or service, AFA reserves the
right to request a written and signed statement from a qualified medical professional, clearing
the Traveller to take part in the tour or service offered by AFA.
AFA reserves the right to immediately exclude from the tour or service, any Traveller who
fails to disclose any previous medical condition that might affect the performance of the tour
or service. This exclusion cannot give rise to claims of compensation or refund.
2.4 – Disabilities and Specific Requirements
If the Traveller has a disability or any other special requirements, including but not limited to
allergies, intolerances and chronic illnesses, they must notify AFA at the time of booking. If
AFA or the service providers cannot provide the required services, AFA reserves the right to
cancel the booking.
2.5 – Fitness Level and Technical Ability
For some tours and services offered by AFA, a certain fitness level, previous experience and
technical abilities are necessary.
The technical difficulties of the activities, as well as the duration, length and other necessary
information for the Traveller to assess the technical abilities and fitness level they need to
possess to perform the tour or service, are given by AFA in the detailed tour descriptions.
AFA reserves the right to immediately terminate its services to any Traveller who fails to
meet the necessary fitness level and technical ability to safely perform the tour or service.
2.6 – Traveller’s personal equipment
The Traveller is required to provide all the essential equipment, clothing and footwear
necessary for the performance tour or service, unless specifically stated otherwise by AFA.
A detailed equipment list will be provided by AFA.
AFA reserves the right to immediately terminate its services to any Traveller who fails to
provide the necessary equipment to safely perform the tour or service.
3 – Booking
The Traveller can book a tour or service electronically, once they have properly filled in the
booking form, by contacting AFA at the following email address: [email protected], or
through third party online booking agents.
In case a Traveller is booking for more than one participant, each participant is required to
understand and to meet all obligations imposed by these Terms and Conditions.
3.1 – Time of Booking
The time of booking is considered the time at which AFA receives the non-refundable
booking fee and the guest has expressed his agreement with the “AFA Participation
Agreement” and the “AFA Terms and Conditions”. All these conditions must be met for a
booking to be considered by AFA.
4 – Services
The detailed descriptions of the tours and services that are provided by AFA, specify each of
the elements that make up said tour or service. After booking, the Traveller will receive a
summary of all these elements, together with the booking confirmation.
4.1 – Specific Requests
If the Traveller has special requests that are not necessarily part of the tour or service, they
must notify AFA at the time of booking. AFA will confirm in writing if the fulfilment of such
special requests is possible.
5 – Prices
All prices given by AFA include a non-refundable booking fee of 29€ per person.
The detailed descriptions of the tours and services, specify each of the elements included in
the price, including the booking fee. All prices are displayed in Euros, including all taxes. In
accordance with the margin scheme of the VAT regime of tour operators, invoices issued by
AFA do not mention the VAT collected on the services sold.
It should also be noted that certain additional costs or fees, such as but not limited to bank
transfer fees, visa fees, etc., are not included in the price of the tours and services. These are
the responsibility of the Traveller.
The Traveller assesses, before their purchase if the price of the tour or service suits them, and
no dispute concerning the price of the tour or service can be taken into consideration after the
booking of said tour or service.
In addition, in general, and unless expressly stated otherwise, all personal expenses or
expenses related to the service, such as but not limited to insurance, excess baggage costs,
airport parking costs, vaccination and administrative formalities, laundry, telephone, drinks,
room service, tips, use of sports facilities, and more generally anything not expressly
mentioned in the description of the tours and services is not included in the price thereof.
Finally, AFA reserves the right to cancel or refuse any new booking by a Traveller with
whom there is a dispute relating to the payment of a previous booking. In this case, AFA
reserves the right to settle its claim on the latter by offsetting the sums paid and to claim the
balance due for the new order from the Traveller.
The price to be paid by the Traveller will be confirmed at the time of booking and mentioned
on the booking confirmation.
5.1 – Changes in Price
AFA reserves the right to change the price of the tours and services before the conclusion of
the agreement.
If, after the conclusion of the agreement, prices of the elements that make up the tour or
service increase, AFA reserves the right to adjust the price of said tour or service in
accordance with the relevant amount of increase of these costs. AFA is obliged to inform the
Traveller about the price increase at least 30 calendar days before travel. In case of a price
increase of over 10%, the Traveller retains the right to request either withdrawal from the
travel agreement or participation in another tour or service of the same value. In this case, the
Traveller is required to inform AFA, at least 20 calendar days prior to departure if they will
withdraw from the travel agreement.
5.2 –Discounts
AFA reserves the right to offer a discount to the Traveller. One discount can be applied per
Traveller, per trip departure, at time of booking only and cannot be retrospectively applied.
6 – Payments
Once a Traveller books a tour or service, a non-refundable deposit of 29€ per Person is due
immediately at the time of booking.
For tours and services starting more than 60 calendar days after the time of booking, the full
payment of the total price of the tour or service must be performed not later than 60 calendar
days before the start of the tour or service.
For tours and services starting 60 calendar days or less after the time of booking, the full
payment of the total price of the tour or service must be performed at the time of booking.
For tours and services starting 60 calendar days or less after the time of booking, for which
the payment will be performed by bank transfer, the payment has to be performed within 3
business days of booking.
The dates of the payments are considered those of the credit of the account of AFA.
Where applicable, any bank transfer or credit card fees are to be paid by the Traveller.
6.1 – Failure to Pay and Late Payment
If the Traveller fails to perform the payment, does not perform it within the specified
timeframe, or does not perform the payment of the correct amount due, AFA reserves the
right to withdraw from the travel agreement. This withdrawal cannot give rise to claims of
compensation or refund.
7 – Minimum and Maximum Number of Participants
A minimum and maximum number of participants is given for each tour or service. For a tour
or service to take place, the number of participants must fall into that range.
A tour or service is considered confirmed, once the minimum required number of Travellers
has booked said tour or service.
8 – Guest Accommodation
The details regarding the facilities that travellers will be accommodated in, are provided for
each tour in the respective “Useful Information” section. AFA will pair up solo travellers
with other travellers of the same gender as per the gender marker on each of their passports.
9 – Modification, Exchange and Cancellation by the Traveller
Any request of the Traveller for the modification or cancelation of their reservation must be
sent by email to AFA at the following email address: [email protected].
For the purpose of these Terms and Conditions, a modification is considered to be any change
to the services that are offered during the tour or service.
In any case, the request for modification has to be approved and confirmed in writing by
AFA.
If it is not possible for AFA to make the desired modification requested by the Traveller, the
initial travel agreement will remain in power. The Traveller can then cancel or proceed with
the original tour or service.
9.1 – Modification Fees
Any modification of a booking entails a modification fee, in addition to the costs inherent to
the modification itself, about which the Traveller will be informed of in advance.
In most cases, on site modifications will not be accepted. However, in case of any
modification being accepted, the possible supplement, at the expense of the Traveller, is to be
paid on site.
Services not consumed cannot give rise to any claims of compensation or refund.
9.2 – Exchange for another tour or service
The Traveller can request a one-time exchange of the tour or service to another tour or
service offered by AFA, if they notify AFA of this change not later than 60 calendar days
before departure. No fees shall be applied for this type of exchange.
The departure date of the new tour or service cannot be later than 366 calendar days from the
departure date of the original tour or service, and not earlier than 60 calendar days from the
date that the Traveller requests the exchange.
Any payment made up to the moment that the Traveller requests the exchange, will be held as
a Credit on File with AFA, and can only be applied to the Traveller’s rebooking with AFA.
The traveller must pay only the additional costs inherent to the new tour or service, if
applicable.
Any price difference between the original tour or service booked, and the new tour or service
must be paid by the traveller.
This exchange shall not be utilised by the traveller as a method to extend the cancelation
timeline.
In the case that the new tour or service departs earlier than the original tour or service, the
departure date of the new tour or service will be taken into account when calculating the
cancelation timeline.
In the case that the new tour or service departs later than the original tour or service, the
departure date of the original tour or service will be taken into account when calculating the
cancelation timeline.
9.3 – Early cancelation of the Travel Agreement
The Traveller has the right to cancel the travel agreement within 7 calendar days of booking,
and in any case, no less than 60 calendar days before the start of the tour or service. In case of
an early cancelation of the Travel Agreement within the specified time frame, the Traveller
will be refunded the entire amount paid to AFA, including the booking fee.
Any cancelation of the travel agreement outside of the abovementioned timeframe, will be
subject to fees.
9.4 – Cancelation Fees
Cancelation fees are applied for all tours and services. These fees are calculated as a
percentage of the total price of the tours and services, as follows:
More than 60 calendar days before the departure date: No cancelation fee + 29€ per Person
booking fee
Between 60 and 31 calendar days before the departure date: 50% cancelation fee+ 29€ per
Person booking fee
Less than 30 calendar days before the departure date and no-show: 100% cancelation fee
In any case, other than the one mentioned in paragraph 9.3 of these Terms and Conditions,
the 29€/Person booking fee is not refundable.
Where applicable, any bank transfer fees are to be paid by the Traveller.
9.5 – Cancelations due to travel restrictions
In the case that new travel restrictions, that weren’t in place at the time of the booking are
announced unexpectedly, effecting all Travellers and that make the travel from the
Traveller’s home country to the destination impossible or bound to a quarantine upon return,
the Traveller has the right to withdraw from the tour or service. AFA will reimburse the
entire amount of the payments made up to that point.
In any case, the booking fee and any bank transfer fees are to be paid by the Traveller.
9.6 – Interruption of the Tour by the Traveller
Any tour that is interrupted or shortened by the Traveller, or any service not consumed,
whatever the cause, cannot give rise to any claims of compensation or refund.
9.7 – Interruption of the Tour by the Traveller due to health conditions
If a Traveller is forced to interrupt the tour or service for health reasons, all additional
relevant costs will be charged on the Traveller. This interruption cannot give rise to claims of
compensation or refund.
10 – Modifications and Cancellations by AFA
10.1 – Modifications
If AFA is obliged to make a modification to any element of the tours and services, only the
destination, the price and the dates of the tours and services are considered as essential
elements of the travel agreement. Therefore, without this modification being considered as
affecting an essential element of the travel agreement, an accommodation or a restaurant may
be replaced by an establishment of the same or higher quality, and the itinerary may be
modified to ensure services of at least an equivalent quality to the agreed services.
AFA reserves the right to modify or cancel certain parts of a tour or service, on site, in case
that bad weather or other forces outside of its control, make them impossible or unsafe to be
performed. This cannot give rise to claims of compensation or refund.
AFA reserves the right to add Travellers to a tour or service that is already underway.
AFA may not change the minimum or maximum number of Travellers outside of an
emergency situation.
10.2 – Cancelations due to unmet Minimum Numbers of Travellers
A tour or service can be performed only if the declared minimum number of participants is
met. If not, AFA reserves the right to withdraw from the travel agreement before the
commencement of the tour or service. AFA is obliged to notify Traveller at least 55 calendar
days before the contracted departure date of the tour or service. AFA will prepare a new offer
for the Traveller. If the Travellers agree with the new price, a new agreement will be drafted.
Otherwise, AFA will reimburse the entire amount of the payments made up to that point.
10.3 – Cancelations due to Extraordinary and Unavoidable Circumstances
If, before the beginning of the tour or service, AFA is prevented from performing it, due to
extraordinary and unavoidable circumstances, AFA will inform the Traveller as soon as
possible, and will offer them a choice of:
A credit note, valid for one year, for the entire amount paid for the tour or service.
A refund minus the booking fee and any other unrecoverable costs of goods and services that
were already purchased to perform the tour or service.
If the cancellation due to Extraordinary and Unavoidable Circumstances occurs after a trip
has commenced, AFA will offer the Traveller a choice of:
A credit note, valid for one year, for all expenses recovered from the uncompleted part of the
tour or service.
A refund minus the booking fee and any other unrecoverable costs of goods and services that
were already purchased to perform the uncompleted part of the tour or service.
11 – Refunds
All refunds will be made by using the payment method used at the time of the purchase, or in
the form of a credit note valid for one year.
12 – Insurance
The Traveller is responsible for the purchase of travel insurance prior to the departure date
(covering cancellation, curtailment, injury, illness, death, as well as expenses related thereto).
AFA shall not check the existence or the validity of the insurance policy, but reserves the
right of requesting a copy of it.
13 – Limitation of Liability
AFA cannot be held liable when the damage is attributable to the Traveller, or to a third party
unrelated to the provision of the services provided for in the travel agreement, or because of
exceptional and unavoidable circumstances.
In the event of duly proven liability of AFA, the contractual obligation of AFA to the
Traveller is limited to the extent of 2 times the total price of the tour or service.
14 – Force Majeure
Without limitation, AFA is not responsible for, and no compensations or refunds will be
given for, delays or cancellation of all or part of the tour due to causes or circumstances
beyond AFA’s responsibility or control, including but not limited to perils of the sea,
harbours, rivers, or other navigable waters; act of any governmental or ruling authority;
epidemic or pandemic; collision; stranding; fire; war; hostilities; riots; strikes or labour
stoppages; or any other cause or circumstance beyond AFA’s responsibility or control (a
“Force Majeure Event”).
15 – Dangers of Adventure Travel and Acceptance of Risk
Many of the tours and services are carried out outdoors or in dangerous environment and the
activities of adventure travel can be inherently dangerous. For this reason, there is an
unavoidable amount of risk of accidents and injuries during the tours and services. Despite
the very careful preparation of tours and services by AFA and the good care taken by the
guides, risk and uncertainty can neither be totally reduced, nor excluded. The Traveller must
also note that in the regions where the travel takes place, rescue or treatment possibilities
might be limited.
A booking is accepted by AFA, on the understanding that the Traveller realises the risks,
dangers and hazards involved in this kind of travel, including injury, disease, death, loss or
damage to property, inconvenience and discomfort.
The Traveller agrees, should the need arise, for the guide or any other AFA staff member to
administer them first aid. The Traveller, does hereby fully release, indemnify, and hold
harmless, AFA from any and all actions, and any and all claims, for damages whatsoever
which may arise as a result of any first aid, treatment in response to a set of signs or
symptoms and/or the administration of any medication in response to a medical, implied
consent or emergency situation that involves the Traveller.
Every Traveller is required to be careful, suitably prepared for the tour or service, aware of
the risks and willing to face those risks. AFA is not responsible and cannot be held liable for
accidents that occur due to the lack of preparation, sub-standard equipment or clothing,
carelessness, or insufficient technical, physical or mental abilities of the Traveller.
All Travellers will be asked to sign the AFA Participation Agreement prior to being accepted
on the tour or service. AFA reserves the right to immediately exclude from the tour or
service, any Traveller who fails or refuses to sign the AFA Participation Agreement. This
exclusion cannot give rise to claims of compensation or refund. All additional relevant costs
that may arise from this exclusion, will be charged on the Traveller.
AFA reserves the right to immediately exclude from the tour or service, any Traveller that is
judged to not possess the necessary physical, mental or technical ability to perform said tour
or service. This is done to ensure the safety of the Traveller, the other participants of the tour
or service, and the staff of AFA. This exclusion cannot give rise to claims of compensation or
refund. All additional relevant costs that may arise from this exclusion, will be charged on the
Traveller.
The Traveller, does hereby fully release, indemnify, and hold harmless, AFA from any and
all actions, and any and all claims, which may arise out of, or occur during their travel and
any activities conducted in conjunction therewith. Regardless of the situation or
circumstances giving rise to a claim, the Traveller waives any right to seek damages against
AFA, for any reason whatsoever.
16 – Travel Rules
Everyone has the right to a safe and enjoyable journey. For this reason, the following rules
are to be followed by all Travellers.
• The Traveller is required to read and understand the technical difficulties given for
each tour or service. They should not participate in tours and services that exceed
their level of technical or physical ability.
• The Traveller must inform AFA, prior to departure, of any previous medical
conditions that might affect the performance of the tour or service.
• The Traveller is required to provide all the essential equipment, clothing and footwear
necessary for the performance tour or service.
• The Traveller must use luggage of the size, type and weight required for the tour or
service
• The use or possession of illegal drugs is strictly forbidden
• Any form of violence or harassment will not be tolerated
• Alcohol must be consumed in moderation and must not interfere with the performance
of the tours and services
• It is strictly forbidden for the Traveller to damage or steal any property not belonging
to them
• It is strictly forbidden for the Traveller to include any outside persons into the group
• It is strictly forbidden to make loud noise or to organise parties from 22:00 to 07:00 at
the accommodations
• The Traveller is at all times required to adhere to the instructions given to them by the
guide
In case of a failure to comply by these rules, AFA is entitled to exclude the Traveller from the
tour or service, without any right to compensation or refund.
17 – Responsible and Sustainable Travel
AFA is strongly committed towards responsible and sustainable travel.
The Traveller is pleased to:
• Respect the local people, their culture and environment
• Support locally owned businesses, restaurants and other services
• Shop from traditional artisans and for locally made products
• Always ask first before photographing or videoing people
• Bring reusable water bottles
• Bring a water filter. This way they can drink tap water even in places where is
otherwise unsafe to do so.
• Bring a reusable straw, camping flatware and a container for the packed meals
• Usually, the Traveller will be provided with the ingredients for their packed meals and
will pack the meals themselves. They should not pack more food than is necessary, in
order to reduce food waste.
Please see the AFA Traveller Code of Conduct for more information.
AFA’s staff and guides are trained and able to advise Travellers in detail about the approach
towards sustainability.
18 – Extra Services
18.1 – Airport Transfers
Some of the tours and services offered by AFA include airport transfers. Travellers are
required to be at the airport at the appropriate time, as stated in the booking confirmation.
AFA is not responsible for covering the costs of any airport transfers that take place outside
of the stated time.
In case of delays, weather related to the flight, lost baggage or other any causes, the Traveller
must contact and inform AFA as soon as possible.
18.2 – Lost or Delayed Baggage during Air Transport
AFA is not responsible for transporting lost or delayed baggage from the airport to the
location of the Traveller. The Traveller should contact the lost and found office at the airport
immediately after assessing that the baggage has been lost.
18.3 – Baggage or Items Lost by the Traveller
AFA is not responsible for transporting baggage or items, lost by the Traveller at any time
during the performance of the tours and services. In the event that AFA transports, or assists
in transporting said baggage or items, AFA does not take responsibility for any eventual
damage to, or loss of the items, the baggage or its content. All additional relevant costs that
may arise from this transportation, will be charged on the Traveller. Any damage or loss of
the baggage in this case, cannot give rise to claims of compensation or refund.
18.4 – Baggage Transport with Pack Animals
During some of the tours and services offered by AFA, the Traveller’s baggage will be
transported on pack animals. The baggage that the Traveller brings for those tours or services,
must comply with the size, type and weight requirements given to the Traveller by AFA, in
order to protect the pack animals from injury and the Traveller’s belongings from damage.
AFA reserves the right to not transport baggage that does not fulfil the given requirements.
This cannot give rise to claims of compensation or refund.
In the event that AFA does transport baggage that does not fulfil the given requirements,
AFA does not take responsibility for any eventual damage to, or loss of those pieces of
baggage or their content. Any damage or loss of the baggage in this case, cannot give rise to
claims of compensation or refund.
19 – Formalities
It is the sole responsibility of the Traveller, to verify that the various documents necessary for
their travel are valid.
Failure by the Traveller to comply with the administrative and/or health obligations to cross
international borders, which would result in an interruption of the tour or a no-show, cannot
give rise to claims of compensation or refund.
19.1 – Visas
The Traveller must make sure that they are allowed to enter Albania, and any other country
that will be visited during the tour or service in which they will take part.
Most Travellers can enter Albania without a visa. The up-to-date visa regime for foreigners
can be found on the website of the Albanian foreign affairs ministry.
AFA is not required to help the Traveller in applying for a visa, or to issue invitation letters,
or any document other than a booking confirmation, that might be needed to apply for a visa
to enter any country where its tours or services are performed.
20 – Loss or Theft of Valuables
The Traveller should take sensible precautions to protect themselves and their property
against petty crime.
It is recommended not to bring valuables, but only items necessary for the specific purpose of
the tour or service. AFA is not responsible for loss or theft of items in the accommodations.
The Traveller is responsible for the loss of items that occurred outside of the accommodation,
during the tour or service.
It is recommended to keep all identity documents, essential medicines, valuables and cash on
your person at any time, outside of private rooms at the accommodations.
21 – Authorization to Use Photographs, Audio and/or Video material
AFA may use, reproduce, and/or publish photographs, audio and/or video material that may
pertain to the Traveller, including their image, likeness, and/or voice without compensation.
The Traveller understands that this material may be used in brochures, e-mails, and online to
promote AFA and its product offerings.
22 – Complaints
Any complaints about the services offered by AFA must be made on site to the guide, or the
emergency contact.
In absence of a satisfactory response, the Traveller should contact AFA in writing at the
following email address: [email protected]
23 – Time Limit for claims
Full details of any event giving rise to a claim, must be given to AFA within 90 calendar days
after the date of the event giving rise to such claim. Suit to recover on any such claim shall
not be maintainable unless filed within one year after the date of the event giving rise to such
claim and unless served on AFA within 120 calendar days after filing. The Traveller
expressly waives all other potentially applicable limitation periods. If a written claim is not
made and suit is not filed within the time frame set forth above, then the Traveller waives and
release any right they may have to make any claim against AFA.
24 – Right of withdrawal
The services provided by AFA are not subject to the application of any right of withdrawal.
Consequently, the services provided by AFA are exclusively subject to the cancellation and
modification conditions provided for in these Terms and Conditions and the Traveller will
not be able to invoke the right of withdrawal.
25 – Assignment of Jurisdiction
These Terms and Conditions and any Disputes, actions and legal proceedings whatsoever by
the Traveller shall be governed exclusively, in all respects, and without regard to conflict of
law principles, by the laws of the Republic of Albania. The Traveller agrees this choice of
law supersedes and pre-empts any provision of law of any other nation, state or territory.
Any disputes in connection with a trip or these Terms and Conditions must be initiated in the
courts of the Republic of Albania.
Terms & Conditions before 10 JAN 2024
Business Terms and Conditions
We kindly ask you to read carefully the following business conditions before you decide to participate in a tour. They are important parts of the agreement between you and AFA, along with the terms of use and information on the level of difficulty included in the content of each tour description. This agreement becomes effective at the time of booking a tour.
1. Participation
a) Everyone who meets the necessary requirements of the respective itinerary and is properly equipped may participate on our tours. If at the beginning or during the tour the guide notes that the participant does not meet these requirements, he/she is entitled to exclude the participant from all or a part of the tour program. AFA will simply reimburse the value of the saved expenses.
b) Age limit: Tour participants of all ages are welcome to travel with AFA, but children under 18 should be accompanied by a parent or an adult.
c) Substitution of the participant: Up to the departure date, you reserve the right to bring in your place a substitute participant who meets the same needed requirements. You remain our contractor and are responsible for the fulfillment of all determined contractual obligations together with the new participant.
2. Booking
a) You can book a travel electronically, once you have properly filled in the booking form.
b) Booking changes are possible up to 20 days before travel. The prerequisite in making the changes happen, in any case, is the existence of the possibility to meet the desires of the participant on the tour.
c) If you are booking for more than one participant, together with them you are responsible to meet the obligations imposed by the contract.
3. Services
a) Services offered are listed in the description of each tour and the various publications of AFA. After booking you will receive a summary of all these costs together with the booking confirmation.
b) Changes in service by AFA: AFA reserves the right to declare changes in service due to unpredictable causes before the signing of the contract; the tour participant must be notified on that prior to booking.
Changes in significant services, which should be carried out after the closure of the contract, are permissible only if they do not affect the overall performance of the tour. AFA is obliged to inform the travelers about these changes.
If changes are essential, the tour participant reserves the right to withdraw from the travel agreement or claim participation in another tour of the same value. AFA is obliged to offer the participant another tour with no extra costs.
Changes or deviations from the travel descriptions due to road and weather conditions are possible at any time. We cannot guarantee a strict performance of travel in every single detail.
c) Changes in services by trip participants. If the trip participant does not use special travel services that are part of the journey by descriptions, he/she has no right to pretend reimbursement of their value or the price of the tour. AFA, in agreements with service providers, will try to reimburse the value of unused services, if such a thing is possible.
d) Specific requirements. If the participant in the tour has a handicap or any special requests, he/she must notify AFA at the time of booking. If AFA or the service providers cannot provide the required services, AFA reserves the right to cancel the booking.
e) Specific desires: If the trip participant has special desires that are not necessarily part of the journey, he/she must notify AFA at the time of booking. AFA will work hard to meet them. We will confirm you in writing about the fulfillment of such special wishes.
4. Changes in Price
Once stated, prices are binding for AFA. AFA reserves the right to change the trip price before the conclusion of the agreement, in case there is a rise in prices of individual services.
a) Changes in price by AFA: If after the conclusion of the agreement, prices of transport services, particularly those of fuel increase, AFA can increase the tour price in accordance with the relevant amount of these costs. AFA is obliged to inform the tour participants about the price increase at least 30 days before travel. In case of a price increase of over 5%, the participant in the tour retains the right to require either withdrawal from the travel agreement or participation in another tour of the same value, if AFA is able to offer it without a price increase. The travel participant has to inform AFA, at least 20 days prior to departure if he/she will take part in the tour.
b) Changes in price by participant in the travel:
Change in price is allowed when, along with the tour, you want to purchase additional services with regard to it. The participant in the travel will be notified prior to reservation on the causes and amount of price changed.
5. Children
For children 8-15 years old we calculate 30% discount.
6. Payments
a) Once you have booked the trip, we will provide you with a written confirmation and invoice. Within 15 days and, in any case, in no less than 15 days prior to departure (the valid date is that of the credit of the account of AFA) the payment of 30% of the travel price is mandatory. All costs of bank transfers are to be charged to the participant in the travel. The balance is due in Albania before departure. For tours with maximum price of 150 Euros, the entire amount has to be paid after receiving the invoice and, in any case, no later than 15 days prior to travel.
b) If participant in the travel does not perform the payments on due time, AFA has the right to withdraw from the travel agreement.
7. Cancellation
You can withdraw from the travel at any time prior to its departure explaining in writing the reasons for your decision. When you withdraw up to 30 days before the travel departure date, you will pay a fee of 20% of the travel price. For later cancellations or no-show, a fee of 30% of the price arises.
8. Minimum number of participants
Our travel can be performed only if the declared minimum number of participants is achieved. If not, AFA has the right to withdraw from the travel agreement before its commencement. AFA is obliged to notify the participant in the travel at least 15 days before the contracted departure date of the tour and also reimburse the entire amount of the payments made up to that point.
If you want to participate on the travel but the minimum number of participants is not achieved, we will prepare a new offer for you. If you agree with the new estimated price, a new agreement will be drafted.
9. Rules for documents and health status
AFA is not responsible for adhering to the procedures related to passports, visas, customs and foreign exchange.
If you need medication, you should take it with you in sufficient quantities. If you are forced to interrupt the travel or one of its phases at an early stage for health reasons that are no responsibility of AFA, all additional relevant costs will be charged to you.
You should contact AFA for any pre-existing health condition.
10. Insurance
The participant in travel has the responsibility for payment of proper travel insurance prior to the departure date (covering cancellation, curtailment, injury, illness, death, as well as expenses related thereto). AFA shall not check the existence or the validity of the insurance policy, but reserves the right of requiring a copy of it.
11. Warranties
If travel is affected due to deficiencies and the tour organizer does not take appropriate action within a reasonable time, the traveler can withdraw from the travel agreement by submitting his/her explanation in writing.
Setting of a deadline for taking of action to correct trip deficiencies is done only when it makes sense and can be accomplished within the timeline. If action taking is no use or it is timely impossible, cancellation of the agreement will be performed to the benefit of the passenger.
12. Limitation of Liability
When proved that AFA is responsible for non-physical or health harms that are not caused to participant in the travel by it, but by the service providers, the contractual obligation of AFA to the traveler is limited to the extent of 200% of the travel price.
13. High mountain risks
Most of our tours are carried out on the mountains. For this reason, there is a considerable risk for accidents and injuries. Despite the very careful preparation of tours by AFA and the good care of the mountain hiking tour guides, risk and uncertainty can neither be totally reduced, nor excluded. You should also note that in the highlands of Albania, there are not many rescue or treatment possibilities.
Therefore from each participant is required personal awareness, a suitable preparation for the trip and willingness to face risks.
14. Place of dispute resolution
The trip participant can sue AFA only at the court of the city where AFA Headquarters is located.
Business Terms and Conditions
