Terms and Conditions:
The purchase of our tours, packages, day trips and cruises (hereinafter referred to as “services”)
offered by AB Worldwide Voyages Ltd., constitutes a contract between you (the “customer” or
“customers”) and AB Worldwide Voyages Ltd., which includes the terms and conditions
described hereinafter. Please ensure you read and understand these terms and conditions prior to
booking.
Deposit:
A deposit of $250.00 plus full payment of Insurance (cancellation insurance) is required at the
time of booking.
Final Payment:
The balance of payment is due 60 days prior to departure, immediately if booked within the 60
days of departure. If final payment is not paid by the required time AB Worldwide Voyages Ltd.,
has the right to cancel the booking and keep the non-refundable deposit.
Cancellations:
In the event of cancellation, the agent or customer must contact AB Worldwide Voyages Ltd.,
immediately. Cancellation charges are dependent on the date the cancellation is received by AB
Worldwide Voyages Ltd., and will be billed as follows:
Up to 60 days prior to departure…………………. loss of deposit
59-45 days prior to departure…………………….50 % non-refundable
45-15 days prior to departure…………………… 75 % non-refundable
Within 15 days prior to departure…………………100% non-refundable
Any extra’s that were pre-booked and paid for are 100% non-refundable.
Hotel Changes:
We at AB Worldwide Voyages Ltd., will do everything within our ability to provide the services
as booked. In the event a hotel is unavailable we reserve the right to make a change within the
same category of hotel and room choice. Hoteliers and Cruise lines are solely responsible for the
room assignment or cabin allocations, should the customer wish to alter the assigned room or
cabin, the changes will be subject to availability and payment of additional fees paid directly to
the provider.
Nile Cruises:
We reserve the right to change the Vessel that will be used on tour should that Vessel be
unavailable at the time. If this situation occurs, we will do everything in our power to provide an
alternate Vessel that is of equal or better quality than the one that is unavailable.
Changes requested by Customer or Agent of Customer:
Will be subject to cancellation penalties as listed above and are at the sole discretion of AB
Worldwide Voyages Ltd. Changes are subject to the rates of the new products booked as of the
date of booking said changes.
Cancellation by AB Worldwide Voyages Ltd.
Cancellation of tour program by AB Worldwide Voyages Ltd., will result in a full refund of the
amount collected from the customer. These returned funds will constitute full settlement of any
claim you, the customer, might have against AB Worldwide Voyages Ltd., for the cancellation of
a tour.
Insurance:
TRIP CANCELLATION INSURANCE IS MANDATORY! Insurance for medical purposes is
highly recommended. Speak to your agent or request a quote when booking via the link
provided.
Travel Documents:
A valid Canadian or US passport is required to travel to Egypt (must be valid for a least 6
months after date of return), Tourist Visas are also now required to be processed prior to
departure. Link to visa application provided in booking information. Other nationalities must
check requirements prior to booking. Passport information required at time of booking.
Force Majeure:
AB Worldwide Voyages Ltd., shall not be liable for any claim, loss or damage to a person or
persons, or to property, of for the cost, expense, inconvenience, loss of enjoyment or of time,
disappointment, or frustration, either mental or physical, resulting from delay, cancellation or
accident, illness, injury or death due to:
An act of God or force majeure, or a third party.
A war, revolution, insurrection, riot, blockage, terrorism, or act of terrorism, or any other
unlawful act against public order, or authority.
Fire, flood, explosion, earthquake, volcanic eruption, epidemic, pandemic, quarantine,
public health emergency, storm, lighting, hurricane, tornado, tropical storm or any other
adverse weather condition.
Accident to or failure of an aircraft or a ship or any equipment used in connection
therewith, loss of or hijacking of an aircraft or a ship, or any shortage of or inability to
provide labor, fuel or facilities:
Any strike, lockout, or labour dispute or other industrial disturbance whether involving
AB Worldwide Voyages Ltd., its officers, directors or employees, or the employees,
directors, employees, agents or any other parties connected to a service provider that AB
Worldwide Voyages Ltd., relies on to conduct business.
Any other causes beyond the reasonable control of AB Worldwide Voyages Ltd., actual,
threatened or reported, which may interfere with the operations of AB Worldwide
Voyages Ltd., or of any of its service providers.
Any default from a supplier or service provider upon whom AB Worldwide Voyages ltd.,
relies for the performance of the whole or part of the services described and provided
herein:
Customer Responsibility:
Customers are responsible for advising the agent of their intentions, expectations and needs, as
they relate to the proposed travel, before the reservation is completed.
Health:
Customers whose physical condition so requires, must ensure they have a sufficient quantity of
any required medications; they must hand carry these medications at all times. It is the
customers’ responsibility to insure they are fit to travel.
Excursions:
The Customer may want to participate in excursions, optional tours and activities (collectively,
the “excursions’) that may be offered for an additional fee by AB Worldwide Voyages Ltd., on
behalf of local suppliers. These excursions are purchased at the Customers’ sole risk, and AB
Worldwide Voyages Ltd., shall not be held liable for the quality or safety of such excursions.
These excursions that are organized and conducted by a third-party supplier, and according to the
security standards and norms that may differ, from those in the country of origin of the Customer.
Any written or oral contract deemed to have been made by the Customer and Supplier of such
excursions and shall be undertaken at the Customers own risk of loss, damage, or injury, and AB
Worldwide Voyages Ltd., shall not be liable in any manner, for any complaints or claims, that
may arise as a result of participation in any such excursions.
Confidentiality:
AB Worldwide Voyages Ltd., protects the confidentiality of the personal information of its
customers in accordance with applicable laws.
Comments and Claims:
In destination a customer must speak to the AB Worldwide Voyages ltd., representative, to assist
with remedy to any problem without delay. When the service issue is not with AB Worldwide
Voyages Ltd., they must contact the local representative tour guide, hotel staff, or airline
involved. If this still is unresolved the Customer is then requested to email his/her comments to
the following email, [email protected] within 30 days of return.
