Upon arrival at Noi Bai Airport, after clearing all customs procedures, please proceed to the exit gate and look for your driver, who will be waiting in the lobby, holding the signboard with your name on it, if you cannot locate your driver, please go to the Airport information counter situated in the middle of Domestic and International arrival lobby (inside the terminal) and call the emergency numbers provided by your travel advisor for assistance. Your driver will come to meet you at the airport and transfer you to the hotel for check-in, free of charge.