Upper Mustang Trek

Terms and Conditions for Bookings made on or after Wednesday 16th April 2025

Terms & Conditions – Himalayan Recreation Treks & Expedition Pvt. Ltd.

At Himalayan Recreation Treks, a government-registered and reputable adventure company in Nepal, we prioritize safety, customer satisfaction, and responsible travel. Please read the following Terms and Conditions carefully before confirming your booking. By booking a trip via TourRadar, you agree to these terms.

1. Booking & Payment Policy

A 100% non-refundable deposit is required at the time of booking to confirm your trip

Accepted Payment Methods:

Credit Card (4% processing fee applies)

Wire Transfer (any bank charges are the responsibility of the clients)

All Sales Are Final

All bookings made through TourRadar are final and non-refundable, regardless of circumstances, including but not limited to cancellations, personal reasons, or travel restrictions. Please ensure you understand your commitment before booking.

Postponement & Date Changes

Trip postponement is allowed only under the following conditions:

Written request must be submitted.

Postponement due to unavoidable events (e.g., natural disasters) may be accepted without penalty, subject to availability and discretion.

For any other cases, postponement is not guaranteed and may be treated as a cancellation.

Travel Insurance

Comprehensive travel insurance is mandatory for all participants. It must cover:

Medical emergencies

Evacuation

Trip interruption or cancellation

Theft or loss of personal belongings

We are not responsible for any costs resulting from insufficient insurance coverage.

Risk & Liability

Our tours operate under the rules of the local tourism authorities in Nepal, Tibet, and Bhutan. We are not liable for trip cancellations or modifications due to:

Natural disasters

Political unrest

Government regulations

Delayed or canceled flights

Accidents, illness, or personal emergencies

Vehicle breakdowns or any other unforeseen circumstances

Any additional expenses caused by such events must be borne by the client.

Incomplete Tour

No refunds or reimbursements will be made for any incomplete portion of the trip due to personal or external circumstances.

Flight Delays and Cancellations

Delays or cancellations of domestic flights, especially to/from remote regions (e.g., Everest, Lukla, Jomsom), are common due to weather conditions. Please plan for extra days and carry additional funds for accommodations and meals if needed. We are not responsible for any additional expenses caused by such delays.

8. Behavior and Conduct

We reserve the right to terminate your participation in a tour without refund if your behavior is deemed unlawful, inappropriate, or disruptive to others.

10. Website and Content Disclaimer

We are not responsible for any issues resulting from changes or updates to our website or its contents.

Terms and Conditions for Bookings made before Wednesday 16th April 2025

Booking Confirmation, Payment, Cancellation and Another information is must before affirmation of booking any trips. Terms and Conditions comprise a legally required contract between Himalayan Recreation Treks and you for the services to be provided by us and bond the basis of your legal relationship with Himalayan Recreation Treks.

Cancellation:
A notice of cancellation shall be submitted by client in written by mail with authentic reason(s), and then refund procedure will be made as follows:
-If cancellation made before 30 days of the trip departure date, 15% of the total trip cost will be charged as cancellation and rest will be adjusted in their next trip or refunded after deducting the processing charge of Nepal Rastra Bank to make a draft.
-If cancellation made before 15 days of the trip departure date, 25% of the total trip cost will be charged as a cancellation. Further will be same as above process.
-If Cancellation made before 07 days of the trip departure date 40% of the total trip cost will be charged as a cancellation.
-If cancellation made within the week of departure or upon arrival in Kathmandu no refund shall be provided.
-Cancellation before 60 days of the trip, 15% cancellation will be charged.

– Cancellation Before 30 days of the trip 25% cancellation will be charged.
– Cancellation Before 15 days of the trip 50% cancellation will be charged.
– Cancellation Before less than 15 days no refund will be provided.
-The cost of Climbing Permit/s already purchased is/are not refundable.

Cancellation rules for Air ticket purchase
-If cancellation made before 30 days of the ticket departure date, 15% of the total face value will be charged as cancellation and rest will be adjusted in their next trip or refunded after deducting the processing charge of Nepal Rastra Bank to make a draft.
-If cancellation made before 15 days of the ticket departure date, 25% of the total face value will be charged as a cancellation. Further will be same as above process.
-If Cancellation made before 07 days of the trip departure date 50% of the total face value cost will be charged as a cancellation.
-If cancellation made within the week of departure or upon arrival in Kathmandu no refund shall be provided. Due payment should be made or claimed by legal process.
-No refund will be made of the deposit amount in case of cancellation of trip for any other else reason.
-No refund will be made to clients who drop out from the journey regardless of whatever portions remain unused in the itinerary.

Responsibility
Himalayan Recreation Treks focus mostly and firstly for the fulfilment of your every desire. We perform our duties truthfully and seriously to make your experience one of the best moment. However, this Company will not take any liability regarding changes and alternations in the itinerary due to unavoidable circumstances such as disasters, political unrest, and cancellation of flight, delay arrival, sickness or accidents.

Himalayan Recreation Treks while undertaking tours, transportation, hotel accommodation and other services only acts as an means on the clear understanding that it shall not be, in any way, responsible or liable for any accident, damages, loss, delay, international flight cancellation or delays, or inconvenience caused in connection with the travel facilities arranged by the company, its employees or agents. All bookings are accepted and executed with utmost care, yet no responsibility is undertaken for any change or deviation because of factors beyond our control.

Assumption of risk
The traveller / trekker understands that during the course of the trip certain risks and dangers may occur including the pressure of travelling in mountainous terrain, accident or illness in remote places without medical facilities. The traveler agrees to assume all risks associated with the journey, and agrees that no liability will be attached to the company or its outfitters, employees or agents, or to any member of the tour group in respect to death, personal injury, illness or delay of trekker, or for any loss or damage to the property of the traveler / trekker during the course of the trip, however caused.

Travel Insurance
It is a condition while booking treks and tours with us that trekkers must be protected by insurance themselves that covers cancellation, accidents, health, emergency evacuation, and loss of items, theft of or damage to baggage and personal effects. All costs for emergency evacuation must be paid in cash in Nepal unless an insurance company has agreed to pay the costs on your behalf. It is important that any insurance policy issued to cover emergency evacuation for trek/tour does not exclude mountaineering.

Promotion
Himalayan Recreation Treks use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.

Privacy
In order to collect information from you to making a booking through our Company, we inquire many questions to get the necessary permits.

Complaints
If you have any subject of a complaint about the tour, you must notify to the tour leader or guide at the earliest and provide an opportunity to correct them.

Group Tour favour:

We prefer a private tour for your better service but if you wish to have in group then need to adjust with any ages of people, Our maximum number of group size is 8 pax, If the group members have canceled or postponed the tour or break an itinerary during the trip, Your tour will run as itinerary even you are only one. 

Addition Charge
On our trekking and tour packages, rooms or tents are provided in twin sharing basis. Thus, single room supplement charge will be imposed to a client who does not have another tour participant to share room or tent with others Also an additional charge except agreement of booking, the clients most pay in an extra charge.