GENERAL TERMS AND SALES CONDITIONS
Enotropea Tours is an European Trademark Protected of Tour Operators owned by Enotropea SRL in Italy and all over the European Union.
Registered Partita IVA: 06862490486 REA: FI-661894
Head office: Via Giovanni Costetti 36, 50142 Firenze (Fi)
Email: [email protected]
Professional Civil Liability: Nobis 6006001852/G Financial Guarantor: Fondo Garanzia Viaggi A/ 91.1920/6/2018 Codice: 79.11.00 – Financial Guarantor: Nobis 1505002236/K for 2.100.000€. Professional Civil Liability
ARTICLE 1: APPLICATION OF THE GENERAL TERMS AND SALES CONDITIONS.
The present General Terms and Conditions of Sale apply to the services provided by Enotropea Tours in Italy. The General Terms and Sales Conditions will appear along with the tour quote, in order to make a reservation. Before proceeding to payment you are asked to accept the General Terms and Sales Conditions online. Hence, by booking online you accept the General Terms and Sales Conditions. Any Enotropea Tours SRL is fully licensed and bonded Tour Operators and Travel Agencies, specialists in Wine Tours in Italy. Dispute concerning their interpretation and/or their execution will be brought before the Florence Court in Italy. Prices are indicative (from … € per person) and are expressed in Euro. They may be subject to yearly revision and are confirmed at the time of booking by the client. The price includes all the services mentioned in the program signed by the client. Generally speaking, all personal expenses and transportation are excluded (except contrary mention in the program). Any person reserving or purchasing any tour offered by Enotropea Tours accepts the condition that the Operator reserves to itself the exclusive right to change or cancel itineraries and other tour components if necessary, when necessary. Should this happen, Enotropea Tours will make every effort to offer alternate dates and/or programs. Times listed on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond the Operator’s control that prevent Enotropea Tours from operating as scheduled. Enotropea Tours expressly disclaims any liability for any damages that may be incurred for any changes, cancellations, or delays in any itinerary.
OUR LIABILITY: Enotropea Tours owned by Enotropea SRL in Italy provides a service to travellers in Italy and all over European Union. Our service is a liaison between said travellers and local merchants, restaurants and other venues. Enotropea Tours, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your ticket, invoice, or reservation itinerary, the Enotropea Tours does not guarantee any of such suppliers’ scheduling, behaviour or handling of personal effects.
ARTICLE 2: RESERVATION
For the on-line bought and paid services on the website www.enotropeatours.com , the reservation is definitively booked by Enotropea Tours during the confirmation of the payment. After payment, we automatically send a voucher / invoice by email. Make sure to give a correct and active email address.
It is absolutely necessary that the client verifies the validity of his/her email address. Enotropea Tours cannot be held responsible for problems if the client doesn’t receive or read carefully the voucher. In case the voucher has not been received, please notify Enotropea Tours by email at least 48 hours before the tour starts. The confirmation – voucher should be in the possession of the client at the beginning of the tour (printed or saved on electronic device) and presented to the different service providers.
ARTICLE 3: BOOKING CONDITIONS AND TERMS OF PAYMENT
For the services ordered and paid directly on the web site www.enotropeatours.com, 100% at time of booking. Payments may be done by credit card through Stripe or Paypal payment portals, or on request by bank transfer.
ARTICLE 4: MODIFICATIONS
Modifications of the tour program offered by Enotropea Tours:
Due to the type of services offered, modifications to the program may arise (dates, timing, itineraries etc.). On no account will such modifications lead to refund payments.
Modifications to a booking made by the client:
Should the client wish to modify a booking or program after signing the quote, he/she will have to inform Enotropea Tours in writing by email.
We cannot stress enough to check your voucher after booking. Make sure date, time & amount of tickets are correct. We have no power over your bookings – you book your tour and so only you are responsible of what you book & pay for. If you discover to have booked the wrong date and discover so last minute, notify us asap!
We can reschedule you to a later date only IF the same tour is available on the date that you desire, and in any case there will be a penalty fee of 50% of the full value of your tickets. We will answer to your request to confirm if and when your tour could be rescheduled to. If the proposed change suits you, you must reconfirm the new tour date by sending in the payment of 50% of the total value of your tickets.
Should you not be able to attend on a later date because of no availability on our or on your side, the responsibility is fully yours and we’re not able to assist you any further. The booking information is entirely in your hands, so we cannot assist beyond our means and you must make sure you book for the right tour/date.
ARTICLE 5: CANCELLATION
Since the prices are based on pre-booked services, the client is asked to carefully read the following cancellation conditions:
Enotropea Tours must be informed in writing of total or partial cancellations of the program booked by the client. It is the client’s responsibility to verify that Enotropea Tours has received his or her communication. In the case of partial cancellation the pro rata rule applies to the cancellation conditions below.
In the case of total cancellation by the client, Enotropea Tours’ refund of payments is subject to cancellation fees as indicated below depending on the number of days between the cancellation date and the beginning of the tour.
DAILY TOURS:
For the services ordered and paid directly on the website www.enotropeatours.com.
If the client needs to cancel, these are the fees retained by Enotropea Tours (the client is refunded the rest):
Up to 10 days before the tour date:
Between 10 and 5 days: 10%
Between 5 and 3 days: 25%
Less than 2 days or no-show: 100% (NO REFUND)
ARTICLE 6: YOUNG PEOPLE UNDER 18 YEARS OLD
Registration made by young people less than 18 years of age must be signed by one of the parents or legal guardian, and marked “With the consent of the father/mother/legal guardian”. Besides the regular documents required for the trip, young persons under 18 must be in possession of letter of consent to exit the country signed by one of the parents or legal guardian.
Mention also needs to be made of a contact phone number and address in case of an emergency.
Children on JOINABLE TOURS
Recommended minimum age to participate: 16 yrs
Infants are not allowed on joinable tours.
If you do bring children, please watch them at every moment as the ambiences of the wineries are not necessarily child safe.
Children on PRIVATE TOURS –
Children between 10-16: For private tours calculate the cost of the tour per adult, (this will include their lunch, but of course no wine tastings).
Children between 1-3: Free. Children’s seat will be provided for upon request.
ARTICLE 7: INSURANCE
Apart from Tour Operators’ obligatory liability insurances, no other insurances are included in the prices offered.
As a consequence, when you book your trip, Enotropea Tours suggests that you should subscribe to a travel insurance through your insurance company against the following risks:
cancellation
repatriation
loss of luggage
legal aid
accidental bodily injury and repatriation
We accept no responsibility for lost or stolen property, for sickness, last minute cancellations, latecomers & or no-shows – whatever the cause for such incidents can be.
We disclaim any responsibility for the storage of luggage or items left in our vehicles or at our office.
Lost /left behind items during tours are not of Enotropea Tours’ responsibility.
ARTICLE 8: LIMITATIVE CLAUSE
The prices, set according to prevailing economic conditions, together with the times, programs and duration of itineraries may be amended from time to time: the prices include all Services listed in the descriptions of each offer.
Photographs and illustrations: Every effort has been made to supply photographs and illustrations which give the User an indication of the Services being offered. The purpose of these photographs and illustrations are to advise the User of the accommodation category or level of comfort. Beyond this, they have no contractual value in any way. Enotropea Tours and its Partners will not be held responsible for, and will not guarantee in any way the return of forgotten personal effects or baggage left behind on coaches, minibuses or any other location. The organizers and the Partners reserve the right to cancel or modify itineraries without notice where the comfort or safety of travellers so requires, or in the event of strike action or demonstrations. No refunds will be made where the required documents are either lost or not in order.
Enotropea Tours cannot be held responsible for any transport delay or cancellation due to any circumstance beyond our control: closed roads, traffic jams, police emergency crew, road interventions or in case of extraordinary problems: weather conditions, terrorist attacks, extraordinary sporting events, floods, riots, transportation strikes, flight, boat or cruise delay and/or cancellations (Non-exhaustive lists).
In case of a vehicle immobilization during the trip, due to a mechanical failure, an accident or a damage (theft, deterioration), Enotropea Tours will try to guarantee the journey continuity with another vehicle.
ARTICLE 9: INDIVIDUAL RESPONSABILITY
Tours will leave according to times stated on itineraries and will NOT wait for latecomers. We accept no responsibility for passengers failing to be at designated pick up points at designated times. NO REFUND is provided for passengers failing to meet our tour at designated times.
It is up to guests to adapt their alcohol consumption, according to their physiological characteristics, and possibly affections with which they can be affected or medical treatments to which they may be subjected. We remind our guests that the alcohol consumption is not advised for pregnant women and that in a general way, the abuse of alcohol is dangerous for the health.
Travelers are responsible for themselves and are expected not to break or damage anything belonging to the venues visited on the tour. Anything broken by a guest due to negligence will require payment or replacement by said guest.
Persons causing a nuisance to other passengers may be removed from the vehicle. Enotropea Tours will not be liable for any expense incurred by the passengers should this occur.
Uncontrollable and disruptive drunken behaviour will not be tolerated. Wineries reserve the right to refuse service & entry. Disruptive persons will not be allowed on the van. No alcohol or food is allowed on our vehicles. You may not bring your own alcohol for consumption. Individuals are responsible for any damage inflicted on our vehicles or at wineries. Smoking is not permitted on our vehicles or inside winery buildings.
As our drivers’ responsibility is engaged during the transportation period, they are required to apply and enforce all current laws. The client shall make no requests, nor shall any request be honoured by the driver to exceed the authorized speed limit or to commit breaches of any traffic rules.
Enotropea Tours reserves the right to interrupt the service in progress if the driver is aware that the client is in act of committing an offence such as using narcotics, endangering the driver safety or a noticeable lack of politeness by the client towards the driver.
