Terms & Conditions
All services are booked by CTO Ltd.
Rates
All rates are shown in U.S Dollars (US$).
Rates are valid ONLY for tourists holding a foreign passport, and NOT for Israeli citizens.
A "Tourist" is a person who entered Israel on a foreign passport and his/her passport was stamped with Visa class B1, B2 or B3. All other persons entering Israel including those with dual citizenship, one of which is Israeli, are subject to 17% V.A.T.
Hotel Ratings
Israel does not have an official star rating system for hotels, therefore the hotels featured in our tours are presented as Tourist Class, First Class, Superior Class or Deluxe Class.
For hotel only reservations, the star ratings shown are the approximate equivalent standards of the Israeli tourism market.
Hotel check-in / check-out times
Check in: 14:00 (2:00 P.M.)
Check out: 12:00 (Noon)
Check in on Saturdays and Holidays - 2 hours after sunset.
Reservations
Multi-Day Tours
20% of the total package price will be paid as a deposit at the time of booking (The full amount is required if the booking is made within 6 weeks of the start of services).
The remaining balance is to be paid 6 weeks prior to the start of services.
Daily Tours
The full amount will be paid at the time of booking.
Hotels
The full amount will be paid at the time of booking.
Once your reservation is completed, you will receive an order confirmation by email. Questions and requests for changes should be made through the contact us form or by e-mail to the company.
Special requests e.g. bed type, non-smoking room, connecting, etc. will be passed on to the relevant supplier, however they are not guaranteed unless specifically confirmed in writing by us.
Please note your name and details may not be registered with the hotel until 7-14 days prior to arrival.
Liability & Responsibility
Since there are no official hotel ratings in Israel, please note that the hotel categories are for indication only.
The Tour Operator acts only as an agent for companies, owners or contractors providing transportation, hotel accommodations or any other services and are not in any way liable for injury, loss, damage, delay or accident. Daily tours may be operated in conjunction with other Israeli tour operators/agents/suppliers.
On tours, the sequence of the tour, hotels used, and sites visited may be amended due to circumstances.
Please note that your passport must be valid for at least 6 months after your return date. It is the responsibility of the client to make arrangements for any necessary visas required in advance for entry to countries which are part of the tours.
Cancellation Policy & Fees
Cancellations must be approved by CTO in writing. Unapproved cancellations will be treated as NO SHOWS!
Multi-Day Tour
Up to 14 days prior to the tour departure date – $75 per person administration fee.
Between 14 days until 7 days prior to the tour departure date - 15% of the package rate will be charged.
Between 7 days until 48 hours prior to the tour departure date - 25% of the package rate will be charged.
Less than 48 hours prior to departure - 50% of the rate will be charged.
Day of departure or NO SHOW - 75% of the rate will be charged.
Hotels
There are no refunds for no show or unused services.
Regular Season.
Services can be cancelled with no penalties up to 3 full working days (Sunday to Thursday) prior to expected start of services.
Cancellations made within 3 working days of check-in are subject to a penalty equal to 1 nights stay.
High & Peak Season: (August, Jewish holidays and Christmas/New Year)
Services can be cancelled with no penalties up to 14 days prior to expected start of services.
Cancellations made within 14 days of check-in are subject to a penalty of up to 4 nights stay fee.
(For Israeli consumers, cancellation is in accordance with the Israeli Consumer Protection Regulation (2010) and the Israeli Consumer Protection Law (1981))
