Terms
Contracting Conditions
Prices include: All the services specified in each offered and hired package, plus accommodation at the selected hostels/hotels (or similar).
The prices do NOT include: Airport taxes, entrance to national or local parks, none specified food and beverages. No extras included, such as: laundry service, telephone calls, beverages and food on the road (except for explicitly detailed in the itinerary). Visa expenses when necessary. Excursions and/or optional visits. Luggage excess, stopovers and/or additional expenses produced by cancelled/reschedule/delayed flights, or other means of transportation, by unexpected reasons and/or regardless of your will. Cover of loss, robbery and/or partial damages of the luggage. Any another service that is not specifically detailed in the general conditions of each contract.
Hostel/hostel Day:
Although there can be some variations according to the destination, the right to check in begins at 2PM the day of arrival, while checking out at 11AM. Full night stay could be charged if check out time is exceeded: please notify in advance at reception if you want to extend your stay.
Responsibilities:
HI Travel Incoming SAS – HI Travel Incoming DMC Leg: EVT 12.903 hereinafter referred to as “Organizer”, who acts in representation of services providers, explicitly declares that works only as a link between travelers and the representative companies (transportation, hotels, restaurants, guides, etc.); therefore declines to accept any possible responsibility for deficiency in any of the offered services, as well for any damage, injury, accident, strike, illnesses, robberies, delays/anticipations or reschedule trips, as many other irregularities that could occur during the execution of services, including luggage or other objects loss and deterioration.
Service alterations:
The Organizer reserves the right to modify the itinerary if it provides a better service, or if the circumstances oblige thus. Similarly, the Organizer reserves the right to ANNUL any Tour for reasons of greater force (the Organizer should communicate such circumstances directly to clients or the hired agency, who requested the reservation, 7 days ahead). The Organizer declines all guarantees, reimbursement and all responsibility for inconveniences or damages inherent to the use of offered services, if the trip is prolonged beyond fixed schedules because of any circumstance of greater force, or if the client does not use any of the previously hired services. All prices are subject to modification without previous notice.
Times of transportation: the departure times of transportation stated in the tours and itineraries can change due to third companie´s choice or due to seasonal changes.
Reservations and payment methods:
Reservations will be accepted only when properly given Name, Surname, ID type and number, Nationality and Date of Birth, arrival details; and it will have validity only after paying 30% upfront. Balance should be paid within 7 days after the reservation is confirmed. The breach of this obligation will be taken as a reliable NOTICE of cancellation, automatically causing the annulment of the confirmed reservation and the total loss of the deposit, without the right to claim for a return. Partial or total payments imply that the Client is properly notified about the general conditions, and that they are accepted. (Except W Trek and O trek tours)
Refund:
There will be no refunds done for any service to which the Client has renounced voluntarily.
Claims:
Claims will not be attended after 20 days the service is finished.
Cancellations:
They will only be valid, in all cases and without exception, when presenting a written e-mail to the Organizer’s e-mail account. When canceling, the Client will be charged a cancellation fee according to the service price.
Cancellation fee:
Retentions will be applied according to the time of anticipation cancellations are formulated: more than 20 days of anticipation: 10%, between 20 and 3 days of anticipation: 30%, 72 hours of anticipation: 70%, except particular cases. (Except W Trek and O trek tours- please check conditions bellow)
Tours / Date Changes:
They will only be accepted within (at least) 3 days of the application date. These changes will be subject to availability and the payment of 5% of the service price, in concept of administrative and communication fee. (Except W Trek and O trek tours- please check conditions bellow)
Useful Information:
Personal documentation: it is indispensable that the personal documentation is current and in perfect state of conservation. The ORGANIZER declines explicitly any responsibility if the Client cannot embark due to documentation loss or rejection, or lack of the needed visa, if necessary. When traveling with children, the marriage register book or their birth certificates must be carried. If one of the parents is traveling with a child younger than 21, the spouse's notarized authorization must be shown. Minors traveling without parents must present a notarized authorization from both parents. In both cases, the authorization must be signed by a Public Notary and properly legalized at the School of Notaries.
Article 21, Decree 2182/72:
When withdrawals that affect services hired by the Organizer occurs, the reimbursement is subject to the contractual conditions under which the respective companies lend their services. When cases of reimbursements are effective, agencies will have the right to deduce 10% from the total amount for themselves. Agencies should send the confirmation order (for the total amount hired by the Client) to the lending service companies within 5 days the claim is received, in case of immediate reimbursement (when applicable) for non-used hired services. They will also have to return the corresponding amount within the next 10 days the respective liquidation is received.
W trek, O trek and Part of the W trek cancellation and modifications policy
Cancellations:
The indicated fines are applicable to a reservation’s total
amount.
95 days or more before arrival ................................. no fee.
94 to 65 days before arrival ................................... 20% fee.
65 to 50 days before arrival .................................. 50% fee.
50 (or less) days before arrival ......................... 100% fee.
Modifications:
Any modifications made to a reservation during the cancellation and payment periods that result in a lower total value than the original quote will not be eligible for a refund. If a modification results in a higher total value than the original quote, the price difference must be paid immediately. No changes can be made to the reservation once it is 100% paid.
