All photos, texts and all other content, including but not restricted to logos, pictures and videos on our websites (www.exploremoroccotravel.com, www.vipsaharatours.com, www.reiseninmarokko.de) are the exclusive property of Explore Morocco Travel SARL. Any reproduction and use, in whole or in part, will be prosecuted.
GENERAL CONDITIONS OF SALE OF ALL ACTIVITIES AND TOURS
1. Publishing
a. For all products offered online, Explore Morocco Travel SARL reserves the right to change online prices without prior notice. Prices for booked/confirmed activities and tour will not be changed in that case.
b. Prices displayed on our website are in Euros.
c. All prices stated on our websites are accurate, errors and omissions excepted.
2. Product purchase
a. All activities are considered confirmed if the price has been paid in full
b. A prepayment of 20% of the total price has to be made upon reservation to confirm the booking. Explore Morocco Travel does not hold bookings for guided tours and accommodations on option, unless a prepayment has been done.
3. Cancellation and amendment policy
a. All cancellations must be confirmed in writing to Explore Morocco Travel
b. Cancellation fees
Cancellation 15 days or more before departure: 0% fees.
Cancellation 14 to 8 days before departure: 25% cancellation fee.
Cancellation 7 to 3 days before departure: 50% cancellation fee.
Cancellation 2 days or less prior to the departure day: 100% cancellation fees
c. Special cancellation fees for group bookings (10 persons and more) on request upon booking.
d. Multiple day tours including Hotel/Riad bookings might include non refundable rates. Explore Morocco Travel will advise you about this special cancellation policies upon booking.
e. Amendments
You can amend your booking until 24 hours before your trip starts, without extra fee, if we have availability. If less than 24-hour notice, there will be a 50% modification fee.
4. General Conditions
a. For online purchase, buyers must provide all details relevant to their activity: exact dates, number of people in their party, personal phone number (if possible with Whatsapp), name and address of booked accommodation (for pick up services). Explore Morocco Travel cannot in any way be held liable if the buyer didn’t provide all required information. No refund will be proceed if an activity doesn’t take place because some important information of the buyer was missing.
b. Explore Morocco Travel is showing availabilities online in real-time which allow customers to get instant confirmation. Explore Morocco Travel is putting all efforts to honour those confirmed bookings, but is keeping all rights to ament every booking within 48 hours after the payment if one availability appeared wrong. In that case, buyer will have to select another session/day (if available), other tourguide language or receive a full refund.
c. By purchasing an activity or any other products, the buyer acknowledges that all participants are in good physical condition to participate in the excursion they have purchased. By registering for an activity, the participant declares himself or herself to be fit enough to participate in the chosen activity. It is the responsibility of the participant to assess his own physical condition and to judge whether the chosen activity is appropriate for him or her. If the participant still believes himself or herself fit for the activity and supervisory staff subsequently consider for safety reason that the participant can not take part in the event or activity, no refund will be made. Consumption of drugs, before or during the activity, is totally forbidden.
d. Each tour description states what is included in and excluded from the paid price. Please refer to the description of each tour to see what it includes. All that is not listed therein is considered an extra, for which the buyer will pay themselves. Flight tickets are nevery included in our tour prices.
e. Excursions are not systematically cancelled in case of bad weather, but may however be postponed if Explore Morocco Travel deems the safety of participants to be possibly compromised. Should the buyer not be able to postpone to a later excursion, the buyer is entitled to a full refund.
5. Responsibility
a. Explore Morocco Travel and its suppliers ask all its customers to ensure they hold personal travel insurance (medical expenses, repatriation expenses, theft and loss of baggage etc.) for the extent of their stay in Morocco. Explore Morocco Travel holds a civil liability policy covering its professional responsibilities.
b. Anyone participating in the activities of Explore Morocco Travel is aware of the risks thereof and takes full responsibility for his or her acts. Explore Morocco Travel cannot be held responsible in case of accidents.
c. Anyone going for an activity with Explore Morocco Travel agrees to comply with all safety instructions by the guides designated for the excursions before and during the trip.
d. Each client participating in the activities of Explore Morocco Travel is responsible for their personal belongings. Explore Morocco Travel cannot be held responsible for the loss or theft of those.
6. Disputes & Disagreements
a. Marrakech Court of Justice has sole competence to rule on any dispute or disagreement.
SPECIAL ACTIVITIES
1. QUAD & BUGGY EXCURSIONS
a. Participants are required to complete and sign a liability waiver prior to departure. All participants are aware of risks linked to motor sports and agree that Explore Morocco Travel is acting in the best interest of all the participants. Therefore, participants agree in the fact that Explore Morocco Travel declines any responsibility in case of accident.
b. Minors aged 16 and over are eligible to drive a quad/buggy provided a parent (or guardian) has signed the contract for them in advance. An ID may be requested prior to departure.
c. Minors under 16 must participate in trips as passengers only.
d. Only civil liability is included in our tour. Medical insurance are the responsibility of the participants, as well as all physical damage to machinery in case of accident with no third party involved.
2. CAMEL OR HORSE RIDE
a. Participants acknowledge the risks associated with the practice of activities performed with animals.
b. Only parents can decide whether a child is able to ride alone on an animal. Neither Explore Morocco Travel nor any of their providers may be held responsible for any event involving an unexpected animal reaction.
c. Animals may cause allergies. Explore Morocco Travel cannot be held responsible for consequences due to allergies. No refunds will be made due to allergies caused by animals.
3. TREKKING TOURS
a. Programs trips and tours offered are not contractual. For participants’ safety, routes and programs may be slightly modified at any stage.
b. The customer must read the product data sheet for the exact content of the relevant Explore Morocco Travel activity. Anything that is not listed there is not included.
c. Explore Morocco Travel is not responsible for weather conditions. All tours and activities will take place as booked if there isn’t any security reason not to do so. If the tourguide decides to cancel a trekking tour before the start, there will be a full refund. If the tour has to be shortened due to bad weather conditions, there will not be any refund for the remaining days.
4. LEGAL
Explore Morocco Travel is a limited company (SARL), registered at OUARZAZATE.
ICE number 000711762000066 / RC 8115
