Terms and Conditions for all bookings made from the 12th Feb 2021
7. CONDITIONS OF CANCELLATION
7.1 Cancellation is free of charge prior 14 days of the starting day.
7.2 If Tourist cancels the booked tour for some reasons not depending on Tour Operator, the following sums are kept back as a fine:
- 50% of total cost of tourist product in case of tour cancellation 14-7 days prior to the tour;
- 90% of total cost of tourist product in case of tour cancellation 7 and fewer days prior to the tour;
- 100% of the total cost of the tourist product due to the Tourist's failure to appear.
7.3. The cost of airline tickets is not included in the definition "total cost of tourist product," reimbursement of which (and fine collection in case of such reimbursement) is carried out according to the rules of airline company.
7.3 Rules of the present section are applied both in case of Tourist's cancellation of tour and impossibility to depart the country for any reasons, not depending on Tour Operator.
Terms and Conditions for all bookings prior to 11th Feb 2021
Tourist product – preliminary developed complex of tourist services combining no less than two products: transportation,
accommodations, meals, guides, excursions & entrance fees and miscellaneous tourist attractions;
Tourist – an individual or a person acting on behalf of a group of people traveling together across Georgia or other
country for the period of 24 hours up to 90 days without carrying out any paid activity and with the obligation to leave
the country or a place of stay by a specified date;
Early Bird Booking – product purchase time limit launched by Tour Operator;
Tour (round) – a trip according to the certain route in the fixed terms, provided by a complex of tourist services on
transportation, accommodations, meals, guides, excursions and entrance fees or miscellaneous tourist services, granted
depending on the purpose of a trip;
Tourist voucher (permit) - a document confirming the status of a person or group of people as tourists, payment of
services or its guarantee and the basis for reception of tourist services by a tourist or group of tourists.
A special sum – an online reservation deposit for guaranteed, special and exclusive, half day tours applicable for some
specific tours according to the program.
1. SUBJECT OF AGREEMENT
1.1.Tour operator provides the Tourist a Tourist product or a Tour for agreed price and Tourist receives the
purchased services within the prelimenary agreed dates.
2. DUTIES OF THE PARTIES
2.1.Tour operator is obliged to:
2.1.1. Accept orders from Tourist, as well as notify them through e-mail, about orders on reserved tours, indicating
all necessary data as far as possible beforehand, but no later than 3 (three) working days prior to the beginning
of tour.
2.1.2. Provide satisfaction of formal requirements, conditions and restrictions presented to tourist(s) from the side
of foreign travel agencies, carriers, consular, customs, and other establishments.
2.1.3. Give the Tourist all travel and other necessary documents for tour completion including Travel Voucher
obtained from Tour operator in a timely manner, and provide them with necessary information according to
the requirements of the Law of Georgia «About Tourism».
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2.2.Tourist (Tourist group) is obliged to:
2.2.1. The tourist presents a final consumer of tourist product and has no right to transfer the rights on this product
to the third parties;
2.2.2. Confirm the purchase of the Tour and provide all the necessary information to the Tour Operator by e-mail in
a timely manner.
2.2.3. Pay the agreed sum for the Tour described in the invoice provided by the Tour Operator complying with
Procedure of Payments (section 3).
3. PROCEDURE OF PAYMENTS
3.1.General reservation fee EUR 30 per person is a deposit on booking for Private Tours and a special sum that is
applied for Guaranteed, Exclusive and Special, Half day Tours. EUR 30 (or a special sum) per person represents a
non-refundable fee in case of cancellation (See Appendix 1, Paragraph 7 “Conditions of Cancellation). Deposit is
due to be balanced (subtracted) from the total cost of a purchased product/s.
3.2.The following forms of payment might be applied within the frames of the given Agreement:
a) Non-cash transfer to the bank account of Tour operator in USD/EUR/GBP.
b) Non-cash payment by MasterCard/Visa card in Georgian Lari (GEL).
3.3.After acknowledgement of booking of a tourist product (products) ordered by a Tourist or a Group of Tourists,
Tour operator provides Invoice (which at the same time represents a confirmation of order and a subject of
payment by the tourist (tourists). The latter should pay 100% of total cost of the product as a confirmation of
purchased product.
3.4.The payment must be conducted any convenient time for the tourist no later than 31 calendar days prior to the
travel date, unless a specific payment deadline has been confirmed with Tour Operator. This does not apply to
Non-cash payment by MasterCard/Visa card (see point 3.9.)
3.5.In case the booking is made 30-2 calendar days prior to the beginning of the tour, payment of a tourist product
should be made in time, not exceeding 2 (two) working days after reception of the Invoice of the order, including
the day of its receipt. This does not apply to Non-cash payment by MasterCard/Visa card (see point 3.9.)
3.6.After the payment the Tour Operator possesses the right to issue tourist documents (Travel Voucher, final
itinerary, contact information, etc.) to the Tourist.
3.7.In case of a failure of a tour (unless reached a guaranteed status) while purchase of guaranteed departure tour
(that is supposed to gather minimal group size defined by a Tour Operator), Tour Operator possesses the right to
cancel the tour. Tourist is to be refunded fully (including General reservation fee EUR 30 or a special sum) in 3
(three) days after the cancellation.
3.8.In case of failure to carry out conditions described in Procedure of Payments (section 3) by Tourist might serve as
the basis for full annulment of tour by Tour operator, with deduction (collecting) corresponding penalties
according to the Conditions of Cancellation (Appendix 1, Paragraph 7).
3.9.Payment by card – Visa/MasterCard:
3.9.1. Card payment option is available on travel date only for private tour bookings (Cultural, Adventure, Trekking,
City Breaks, Day Trips and Half Day Trips).
3.9.2. After acknowledgement of booking of a tourist product (products) ordered by a Tourist, Tour operator
provides Invoice (which at the same time represents a confirmation of order and a subject of payment by the
tourist (tourists). The latter should pay 30% of total cost of the product as a confirmation of purchased
product via bank transfer. An online reservation deposit is not applied to these bookings.
3.9.3. Upon completing the prepayment, Tourist receive the tourist documents (Travel Voucher and final itinerary).
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3.9.4. The balance in Georgian Lari (70% of total cost of tourist product) + 2% service fee must be paid on the travel
date of Tourist.
3.9.5. Tour Operator is not responsible and will not refund any extra charges due to currency conversion rates
which might be experienced by the Tourist while card payment on their accounts. These charges are out of
Tour Operator’s control and they depend on the current exchange rates and policy of the Tourist’s bank.
4. RESPONSIBILITIES OF THE PARTIES
4.1.Parties bear mutual responsibility under the present Agreement within the limits of the full size caused by the
culpable neglect to other Party or inadequate performance of the obligations under the Agreement of losses.
4.2.Tour operator incurs obligations on performance of all conditions in full, following from the Agreement,
according to the current legislation of Georgia, only under condition of performance of requirements of the
present Agreement by Tourist. However, the Tour operator does not undertake to pay expenses of the Tourist(s)
on accommodation, transport and other services, necessity in which has arisen because of a delay of starts or
returning of vehicles due to meteorological, technical conditions or because of strikes and any other forcemajeure
circumstances.
4.3.Tour operator does not bear responsibility and does not compensate damage caused due to occurrence of forcemajeure
circumstances (unforeseen, inevitable, uncontrollable phenomena and events), which should be
officially confirmed by competent bodies of Georgia or the country of temporary stay.
4.4.Following is referred to such circumstances: flooding, fire, earthquake, storm, ground subsidence, epidemic and
other natural phenomena, and war and military actions, strike in the field or region, and decision accepted by
body of the government or management, which caused impossibility to perform the present Agreement.
4.5.Tour operator does not bear responsibility for cancelling, delay or other change of a mode of tourist trip for the
reasons which are outside of sphere of his/her control, namely: delay of flights due to meteorological conditions
and technical reasons, annulment or interruption of the trip due to personal circumstances and other reasons,
not dependent on Tour operator.
4.6.If, by the decision of government or other competent bodies or officials, tourist is refused to - depart/enter the
country, or fly with the air ticket, or reside at the reserved hotel for the reasons of absence of appropriate
documents, infringements of the law or causing of anxiety to surroundings, stay in a condition of alcoholic
intoxication or infringement of other rules of public behavior, the tourist independently pays all the additional
charges which have arisen owing to its illegitimate behavior.
4.7.Tour operator does not bear responsibility and does not compensate damage at refusal to the tourist to depart
from the home country or enter it from an air carrier or boundary authorities of host countries or transit as a
result of untimely or inappropriate registration of passports, or the indication of incorrect data, or for other
reasons not connected with performance of obligations by Tour operator under the present Agreement, Tourist
bears property responsibility of a tourist as far as reimbursement, connected with deportation of the tourist or
canceling of a tourist trip.
4.8.Through the whole tourist trip, the tourist should have personal papers issued according to laws of his/her home
country and the country of temporary stay. In case of default of this condition Tour operator does not bear
responsibility for the arisen consequences.
5. OTHER CONDITIONS
5.1.Appendix 1 to the present Agreement and all subsequent appendixes accepted and signed by authorized
representatives of both Parties, are an integral part of the present Agreement.
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5.2.Unilateral change of conditions of the present Agreement is not allowed.
5.3.All the arrangements reached by Parties within the present Agreement, are drawn up in the form of additional
agreements.
5.4.None of the Parties has the right to pass to the third parties full or partial rights under the present Agreement
without preliminary written consent of another Party.
5.5.Tourist, by signing the present Agreement, confirms his/her consent to include electronic address in the database
of Tour operator used by the latter for dispatch of advertising messages.
6. CONSIDERATION OF DISPUTES
6.1.All disputes and disagreements, which can arise from the present Agreement, will be resolved whenever possible
by negotiations between Parties.
6.2.In case of impossibility to resolve disputes by negotiations, Parties submit them to the Georgian court for
consideration.
7. VALIDITY OF THE AGREEMENT
7.1.Present Agreement comes into force from the moment of its signing by the Parties and is valid until written
annulations from the both sides. Any of the Parties keeps the right to cancel the Agreement, having preliminarily
notified the other Party no later than 30 days prior to the date of cancellation of the Agreement.
7.2.Each of the Parties has the right to demand change or cancellation of the Agreement in connection with essential
changes of circumstances from which the Parties have proceeded during conclusion of the Agreement.
7.3.Prescheduled cancellation of the Agreement is drawn up by the Parties in written form with indication of the
order of mutual payments.
7.4.Present Agreement is made in 2 (two) original copies having an identical validity, with one copy for each of the
Parties.
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APPENDIX 1
Present regulations in Appendix 1 are drawn up according to the Law of Georgia “About Tourism” and other legislative
statements, adjusting tourist activity within the territory of Georgia.
The fact of acquisition and participation in tours under the programs of “Travel Company Georgian Holidays LLC” (further
– Tour Operator) confirms a full agreement between the Tour Operator and the Tourist ……………………………………………….
with the present regulations which are an integral part of the Tourist agreement (further – the Agreement).
1. REGISTRATION OF ORDERS AND THEIR VERIFICATION
1.1.Upon the Tourist’s request, the Tourist should receive the information on availability of a tour.
1.2.The Tour Operator accepts orders from tourists e-mail with the order for booking tour, indicating the following
data:
a) Itinerary of trip;
b) Direction;
c) Date of departure and return;
d) Number of people;
e) Full names of tourists in Latin transcription, dates of birth, number of passports;
f) Chosen hotels, category, food regimen, type of accommodation;
1.3.If for any reason, there is no opportunity to confirm the tourist product requested by the Tourist, Tour Operator
offer alternative options. The information on such options is given to the Tourist by Tour operator together with
acknowledgement of the price.
2. PRICES
2.1.Price can include the following options:
a) Transfer & Transportation
b) Accommodation in the confirmed hotel or apartments with the selected nourishment
c) Guide
d) Excursions
e) Special activities
f) Meals
g) Services for visa registration
2.2.Tour Operator has complete information concerning services included in the cost of tourist product. In case of
any questions and in order to prevent misunderstanding, it is necessary to clarify all questions with Tour Operator
prior to the beginning of tour. If any service is not specifically agreed, it is considered not included in the cost of
tourist product.
2.3.Quality and content of the services in hotels are defined by the hotel's official category that is determined by
competent organs of the country, where the hotel is located.
2.4.According to international hotel standards, the calculated hour at the moment of checking in the hotel is
considered 14:00, if there are no specific rules stipulated by some hotels. (The tourist is informed by e-mail).
3. LUGGAGE
3.1.Tourist's luggage and other personal belongings are not considered as subject of this Agreement.
3.2.Rules of transport companies are applicable during sea, fluvial, land and air transportation. In this case, passenger
ticket is the main document to fix contractual relationships between the Tourist and Transport Company. In the
event of luggage loss or damage, tourist should immediately address Transport Company and provide ticket,
luggage tag and corresponding written request.
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4. AIRPORT
4.1.According to the rules of transport companies and agreements, Tourist must be at the airport no later than 2
hours prior to officially announced time of departure. Tourist is recommended to specify the time of takeoff no
later than 48 hours prior to flight.
5. DOCUMENTS
5.1.Each Tourist irrespective of age, including children, should have personal papers issued according to the law of
the country of short-term stay, where the period of validity of the passport should expire not earlier than three
months after the date of tour. In case the Tourist is refused to enter/exit the country due to incorrect data,
absence of indispensable documents, their invalidity or tardy issue by decision of authorities or responsible
persons, Tour Operator relieves himself/herself of responsibility for tour and the Tourist covers all the expenses
connected with tour annulment or changes in the dates.
6. ALTERATION OF AGREEMENT
6.1.Tour Operator promises to provide Tourist with all ordered, confirmed and paid tourist services in full range.
Terms and content of agreement are provided for by the Agreement. Tourist is released from these duties under
the following circumstances:
a) The abovementioned failure has occurred due to the rise of force major circumstances;
b) The abovementioned failure has occurred due to the circumstances, which the Tour Operator could not
envisage or avoid despite all taken measures;
6.2.If Tour Operator cannot provide ordered tourist product due to some circumstances after the signing of
Agreement between Tourist and Tour Operator and prior to the starting date of tour, Tour Operator has the right
to offer Tourist to cancel the agreement signed between them with full refund, or accept the entered changes
(including changes in prices, if any). Tour Operator should be informed within 2 (two) days.
6.3.Tour Operator does not accept demands concerning compensation for the failure to fulfill conditions of
Agreement, if the Tourist has agreed to accept changes. If Tour Operator cancels the tour due to any reasons (not
through the Tourist's fault) or force majeure circumstances after the signing of Agreement between Tourist and
Tour Operator and prior to the starting date of tour, Tourist could be offered another analogical tour, upgraded
tour or the total reimbursement for the tour, only provided Tourist informs Tour Operator within 2 (two) days.
7. CONDITIONS OF CANCELLATION
7.1.If Tourist cancels the booked tour for some reasons not depending on Tour Operator, the following sums are kept
back as a fine:
- 30 Euros (or a special sum) is non-refundable booking deposit for each tourist in case of cancellation of the
tour after booking has been confirmed. Meanwhile the fee is kept as deposit on the Tourist’s account for
Tourist’s future booking(s). The Tourist is entitled to use the deposit for their future booking(s).
- Cancellation is free of charge prior 31 days of the starting day. Only reservation fee 30 Euros (or a special
sum) represents non-refundable.
- 10% of total cost of tourist product in case of cancellation 10 days prior to the tour;
- 50% of total cost of tourist product in case of tour cancellation 5-9 days prior to the tour;
- 90% of total cost of tourist product in case of tour cancellation 4 and fewer days prior to the tour;
- 99% of total cost of tourist product due to the Tourist's failure to appear at the airport no more than 2 hours
prior to departure or non-admission on the flight owing to circumstances beyond the Tour Operator's
controls.
For bookings made from 01.01.2020
- Cancellation is free of charge prior 45 days of the starting day;
- 30% of total cost of tourist product in case of cancellation 45-31 days prior to the tour;
- 50% of total cost of tourist product in case of tour cancellation 31-14 days prior to the tour;
- 70% of total cost of tourist product in case of tour cancellation 14-7 days prior to the tour;
- 90% of total cost of tourist product in case of tour cancellation 7-2 days prior to the tour;
- 99% of total cost of tourist product in case of tour cancellation 1 days prior to the tour;
- 100% of total cost of tourist product due to the Tourist's failure to appear at the airport no more than 2 hours prior to departure or non-admission on the flight owing to circumstances beyond the Tour Operator's controls.
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7.2.The cost of airline tickets is not included in the definition "total cost of tourist product," reimbursement of which
(and fine collection in case of such reimbursement) is carried out according to the rules of airline company.
7.3.Rules of the present section are applied both in case of Tourist's cancellation of tour and impossibility to depart
the country on any reasons, not depending on Tour Operator.
8. CLAIMS
8.1.In case of failure to carry out ordered services, the Tourist should notify the representative of the receiving party
within 48 hours, so that to take necessary steps, satisfying all involved parties. In this case, a written statement
with signatures of both parties (Tourist and representative of receiving party) should be drawn up. The sum of
the compensation for failure to implement or for improperly carried out services, included in the obtained tourist
product, will be assessed according to the present agreement.
8.2.This sum shouldn't exceed the size, imposed by the legislation of Georgia.
8.3.If Tourist is not satisfied with the measures, taken on the spot to eliminate complaints, Tourist has the right to
bring complaint to Tour Operator's office within 20 days after the tour's termination. Tour Operator is obliged to
give written response concerning complaint to Tourist within 20 days on receiving the text of complaint.
However, Tour Operator reserves the right not to settle the emerging argument with Tourist other than in legal
form, in case the complaint was not reported officially and in time by the Tourist or was not delivered to Tour
Operator's office in timely basis, as provided in this article.
