Reservation of the trip begins after receiving of the appropriate request to our e-mail address. Depending on the trip we may ask the Customer to provide passport copy (necessary for issuance of special permits or visa invitations/visas) or passport details (necessary for purchasing the local train and air tickets).
Further information:
Method of settlements:
1. Settlements for services are carried out in the following way: the advance payment at the rate of 100 % from the cost of services to be paid not later than for 10 days prior to the beginning of rendering of services.
2. All sums under the present Agreement can be paid both in non-cash form by transferring them into the bank account of the Contractor, and in cash form by their entering into cash desk of the Contractor according to the Central Asia states legislation. In case of the services cashless payment given according to the present Agreement all sums are paid by the Customer in US dollars.
3. Tour’s cost is not included: trips independently undertaken by tourists and the services which have been not specified in the Appendixes of the present Agreement. All services and additional expenses which have been not specified in the Appendixes of the Agreement are paid independently by the Customer suit place of rendering of services and expenses occurrence. Also the Contractor does not refund to the Customer expenses if during trip not due to the Contractor fault the Customer has not taken advantage of all or part of given services.
Cancellation policy:
1. Cancellation without penalties can be performed 45 days before the start date of services provision.
However:
* In case the Customer cancels the tour after visa invitations are already issued, the Contractor retains cost of the invitation.
* In case the Customer cancels the tour after the local or international flights had already been issued, the Contractor retains the amount of penalties, which the air desk takes from the Contactor during returning of the flight ticket.
2. Cancellation with penalty of 10% from the total cost of the services should be done 35 days before the start date of services provision.
3. Cancellation with penalty of 50% from the total cost of the services should be done 10 days before the start date of services provision.
4. Cancellation with penalty of 80% from the total cost of the services should be done 3 days before the start date of services provision.
5. Cancellation with penalty of 100% from the total cost of the services should be done at the start date of services provision.
Force-major circumstances:
1. Any of the parties will not bear responsibility for full or partial non-performance of any of duties if non-performance is a consequence of force-major circumstances (acts of nature, epidemic, military actions, strikes, important and undeclared beforehand changes of the citizens departure and entrance rules of the Central Asia states by the state bodies, etc.), occurring after the conclusion of the Agreement and being out of the control of the Parties. However, the Contractor will use the best efforts to render the reasonable help and to limit to the maximum a possible damage to the Customer.
