Legal Notice - Camino de Santiago Reservations
These general terms and conditions regulate the use of the website www.caminodesantiagoreservas.com, owned by VIAJES CARMI, available free of charge to Internet users. The use of our website constitutes acceptance of the User status and full and unconditional acceptance of each and every one of the General Conditions in the version published by Camino de Santiago Reservations at the time the User accesses our website, as well as our privacy policy and personal data processing policy.
The User must read the General Conditions each time they intend to use our website. Likewise, the use of the Service is also subject to all notices, usage regulations, and instructions brought to the User's attention by Camino de Santiago Reservations, as provided in these General Conditions insofar as they do not contradict them.
Camino de Santiago Reservations reserves the right to deny or withdraw access to its website at any time and without prior notice to Users who fail to comply with these General Conditions or any Specific Conditions that may apply. The details regarding the owner of this website are as follows:
• Company name: VIAJES CARMI, S.L.
• Location: Zamora
• Address: C/ Candelaria Ruiz del Arbol, 3, 3º Dcha, Zamora
• C.I.F: B-49305857
Statement of Camino de Santiago Reservations and limitation of liability
Camino de Santiago Reservations disclaims all liability for damages of any kind that may arise from the use that Users make of this website, its services, or its content.
Camino de Santiago Reservations does not guarantee the availability and continuity of the operation of its website and/or its services. However, whenever possible, Camino de Santiago Reservations will notify in advance of interruptions to the operation of our website and the Services offered on it. In this context, Camino de Santiago Reservations disclaims all liability for damages of any kind that may arise from the lack of availability or continuity of the operation of our website and services.
All content available on the Camino de Santiago Reservations website is owned by Viajes Carmi and is protected by intellectual property laws. Camino de Santiago Reservations states that the industrial property rights (trademarks, trade names, etc.) appearing on this website are its property and are duly protected by existing Industrial Property legislation. Content not owned by Camino de Santiago Reservations is included for advertising purposes to promote its owners. Camino de Santiago Reservations will remove any unwanted third-party content. For this purpose, third parties who do not wish their promotional content to appear on our website should send an email to [email protected] expressly requesting it. The reproduction, distribution, public communication, and transformation of any element owned by Camino de Santiago Reservations without the express authorization of the latter is strictly prohibited. Unauthorized use of any of the aforementioned elements or any other element that is part of the intellectual or industrial property of Camino de Santiago Reservations will result in penalties of a criminal, civil, or other legally established nature. Under no circumstances will Camino de Santiago Reservations be responsible for User violations that affect the rights of third parties. The User declares to be the owner of the texts or images they publish or, failing that, declares to have the relevant exploitation rights over them. By virtue of this condition, the User grants Camino de Santiago Reservations a free license for a term of 25 years, worldwide, for the reproduction, distribution, and public communication of said content through web pages, digital newsletters, and other similar publications. The User also expressly authorizes the assignment of such texts and images to third-party websites. The User accepts sole responsibility, with Camino de Santiago Reservations being exempt from any liability, for any claim from a third party for breach of the provisions of this paragraph.
Applicable Law and Jurisdiction
These terms and conditions shall be governed by Spanish law, which shall apply to matters of interpretation, validity, and execution not expressly set forth herein. Camino de Santiago Reservations and the User, expressly waiving any other jurisdiction, submit to the courts and tribunals of the User's domicile for any dispute arising from the provision of the services subject to these General Conditions. If the User's domicile is outside Spain, Camino de Santiago Reservations and the User submit, expressly waiving any other jurisdiction, to the courts and tribunals of Zamora.
GENERAL TERMS AND CONDITIONS OF BOOKING
The reservation and contracting of any of the trips included in this program implies full acceptance of these general terms and conditions.
These general conditions shall be governed by Royal Legislative Decree 1/2007 of November 16, approving the revised text of the General Law for the Defence of Consumers and Users and other supplementary laws (BOE 287 of November 30, 2007), and other applicable provisions.
The contractual relationship between the organizing Agency and the client is governed by these general conditions, the specific clauses agreed in the combined travel contract, and the technical travel sheet detailing its definitive content.
The client is responsible for verifying the documentation received from the organizing Agency, and any questions regarding it must be reported before the start of the trip.
ORGANIZATION: The technical organization of the trips included in this program has been carried out by VIAJES CARMI, S.L., CIF: B-49305857, with its registered office at C/ Candelaria Ruiz del Arbol, 3, 3º Dcha, 49016 Zamora. This is an online Travel Agency duly registered with the Directorate General of Tourism of the Autonomous Community of Castilla y León, with license title CICL.49-030.
The Agency has mandatory civil liability insurance and a mandatory bond with the Public Administration.
RESERVATION AND MANAGEMENT: The services included are those listed in each catalog-brochure. In the event of changes to the trip by either party, included and excluded services will be reported in the corresponding contractual form. Upon acceptance of the reservation, the client must pay a deposit of €60 per reservation as a management fee, which is non-refundable. Once the reservation is confirmed, the deposit will be applied to the final price of the trip. If the agency cannot offer the requested trip, the deposit will be refunded to the client. Once all trip information and itinerary are sent, the reservation deposit and management fee will not be refundable.
PAYMENT METHOD: Full payment must be made by the client no later than 15 days prior to the start of the trip. Failure to do so will be understood by the Agency as a withdrawal from the trip by the client, without the right to a refund of the deposit made.
MODIFICATION OF RESERVATION: Any modification of the reservation by Viajes Carmi due to various reasons (overbooking, etc.) will be communicated to the client, who may accept or decline it. In case of withdrawal by the client, the Agency will not impose any penalty. If the modification is requested by the client, Viajes Carmi reserves the right to penalize the client with an amount of €30 per client and modification.
SPECIAL SUPPLEMENTS: Reservations that include nights between April 11 and April 20, 2025, as well as from June 1 to September 30, 2025, will incur an additional supplement of €30 per person for the albergue option and €60 for other travel options. This supplement may also apply during high season, local festivities at the destination, etc., if circumstances require it. Camino de Santiago Reservations will always inform clients of these additional supplements before accepting any budget.
CANCELLATIONS BY THE CLIENT: Clients may withdraw from the services at any time, being entitled to a refund of amounts paid, minus the reservation management fees, except in cases of force majeure. Cancellation fees are as follows:
a) Cancellation 10-15 days before the trip: deposit + 5% of the total trip cost.
b) Cancellation 3-9 days before the trip: deposit + 15% of the total trip cost.
c) Cancellation within 48 hours to 24 hours prior to departure: deposit + 25% of the total trip cost.
d) Within 24 hours to departure or no-show at the trip's start will result in 100% charge of the trip cost.
TRANSFER OF RESERVATION: The principal contractor or beneficiary may transfer their reservation to someone meeting all the required conditions, by providing written notice at least 15 days before the trip starts. Both the transferring party and the recipient will be jointly liable for payment and any additional costs arising from the transfer.
DOCUMENTATION: All travelers are responsible for ensuring that they have the necessary documentation for the destination country (ID, passport, visas, health requirements, etc.). The agency acts as an informant but clients must confirm these details with the relevant authorities. Failure to provide or incorrect documentation will lead to cancellation or interruption of the trip, and the conditions of cancellation will apply.
CANCELLATION INSURANCE: Those who purchase cancellation insurance with any trip will have the right to a refund as per the insurance company's terms and coverage.
JURISDICTION: For the interpretation, application, or claims arising from these terms, both the client and the organizing agency agree to submit to the courts of Zamora, waiving any other jurisdiction.
DATA PROTECTION: In compliance with Spanish Law 15/1999 on the Protection of Personal Data:
1. Personal data provided by our clients is included in a private registry owned by the travel agency and registered with the Spanish Data Protection Agency.
2. The confidentiality of personal data in our files is guaranteed.
3. Security measures for stored data are documented and adhered to.
4. Clients can exercise their rights of access, rectification, cancellation, or opposition by contacting VIAJES CARMI, C/ Candelaria Ruiz del Árbol, 3, 3º Dcha. 49016 Zamora.
