1 DAG Vijf Marmeren Bergen + Hoian Oude Stad & Diner

1/ PAY BY CREDIT CARD

We accept Debit/ Credit Card such as: Visa Card, Master Card, Amex Card. Please ask our travel consultants

to get the SSL online payment link

Note: When you pay by Visa/ Master Credit/ Debit Card, please add 3% of convenient fee and 4.5% if by

Amex Card (our headquarter is located in Vietnam, banks issuing international payment cards can charge a

commission fee on each foreign transaction – and we shall not responsible for such fees. We do not add

this convenient fee hiddenly into our quotation).

2/ CANCELLATION BY CUSTOMERS

You may cancel the booking at any time provided that the cancellation is communicated to us in writing.

Your notice of cancellation will only take effect when it is received in writing by us and will be effective

from the date on which we receive it. It is important to be aware that once your deposits are paid, should

you wish to cancel at any time thereafter, the deposits are non-refundable. In addition the cancellation

penalties detailed below will be applied. It is strongly recommended that you have suitable cancellation

insurance coverage from the time of booking. The following rules apply for cancellations:

• Cancellation received before 45 days: FREE of charge
• Cancellation received from 30 days to 44 days prior arrival date: 10% of total rate
• Cancellation received from 15 days to 29 days prior arrival date: 30% of total rate
• Cancellation received from 7 days to 14 days prior arrival date: 50% of total rate
• Cancellation received less than 7 days prior arrival date or No show: 100% of total rate.

3/ CHILDREN POLICY

The rate for children applicable for one child sharing a twin or double cabin with two adults For infant

FOC except domestic ticket cost

04 – 11 years old without bed: 50% adult rate

04 – 11 years old with extra bed: 75% adult rate

04 – 11 years old in twin share: 90% adult rate

4/ PASSPORT

For all travel to and from the countries in which we operate, a valid passport is required at all times.

Conditions for specific validity of passports and regulations for other valid travel documentation can be

obtained from each respective embassy and/or consulate in the client’s native country. For most countries,

passports need to be valid for at least six months from the date of entry at a border post/airport/seaport

and with at least 2 blank pages.

5/ VISA

In addition to passport requirements, visas for certain countries are required. These can either be obtained

in the country of residence prior to departure or on arrival at immigration or a visa processing desk. Full

details about the specific visa conditions and requirements to obtain visas for each specific country can be

obtained from your consultant or from your embassy and/or consulate in the client’s native country.

6/ TRAVEL INSURANCE

We strongly recommend that you obtain travel insurance from your country before and during your travel.

Neither Indochina Today Travel nor our agents/suppliers or business partners shall/and can be held

responsible for any loss, or damaged or stolen personal belongings.

7/ HEALTH & SAFETY

We value health and safety as its top priority in the selection of product and provision of its services. All

clients are encouraged by our guides to follow the safety regulations for any service provided. We check

hotels, restaurants and other suppliers to ensure they meet our health and safety standards before

recommending them to any of our clients.

Neither Vietnam Travel nor any of our representatives will be responsible for any illness, injury or death

sustained on your trip except where such illness, injury or death is caused by negligence or that of our

representatives, nor will we be liable for any uninsured loss of personal property.

8/ ACCOMMODATION

There are limited hotels/resorts, with standard triple rooms in their inventory. These are commonly

double/twin rooms with an extra (rollaway) bed, limiting space within the room. Please inform all

concerned accordingly to correctly manage expectations. Extra bed rates / triple sharing room rates are

available in the confidential tariff.

Single room supplements are indicated in the confidential tariff. It is common that the provided rooms are

twin/double rooms for single use only.

Preferences such as smoking/non-smoking, interconnecting rooms, king-size beds, and location of the

room cannot be guaranteed or confirmed in advance and are subject to hotel policy and availability at time

of check-in.

9/ COMPLAINTS & CUSTOMER SERVICE

A dedicated Customer Care team is assigned to handle any customer service issues whilst on the ground.

We consider complaints as valuable feedback to improve service delivery levels. We request that service

delivery failures or customer concerns, be reported during the guest’s stay to one of our representatives

(travel consultants, Managing Director). It is the aim of the company to solve any irregularity immediately.

In the event that you do not notify us in writing within 14 days of completion of the tour, our ability to

investigate negative feedback may be prejudiced.

10/ LIABILITY

We act as an intermediary between all airlines, hotels, local tourist offices and other service providers.

Therefore, we reserve the right to modify tours and itineraries with or without notice. Our tours are

organized in conjunction with the respective airline(s) scheduled flights, therefore, itineraries and

timetables are provisional and subject to change without notice. Acknowledgement and confirmation of

the above-mentioned con

11/ FORCE MAJEURE

During the term of this agreement, neither party shall be in default of its obligations to the extent that its

performance is delayed or prevented by causes beyond its reasonable control, including but not limited to,

acts of God, natural disasters, bankruptcy of a vendor, strikes and other labor disturbances, acts of war, or

civil disturbances, or other equivalent or comparable events.