UPDATED CANCELLATION POLICY 7th NOV 2022
In case of cancellation by the guest, refund policy will be applied by the terms stated in the list below. The guest is obligated to send official written cancellation notice. Given refund policy will be applied from the time of receiving the notification in writing. The shown refund amount represents a percentage of the total tour price.
For cancellation up to 60 days before departure – 100% refund.
For cancellation from 59 days till 46 days before departure – 90% refund.
For cancellation from 45 days till 31 days before departure – 80% refund.
For cancellation from 30 days till 16 days before departure – 70% refund.
For cancellation from 15 days till 8 days before departure – 50% refund.
For cancellation from 7 days till the day of departure – 0% refund.
Beside all standard reasons, cancellation policy will also apply if tour participant cancel the tour with a reason that includes medical ground, visa issues, jury service etc.
Cancellation Policy from 4th November 2020:
We are aware that the future of travel is changing, and that in the future it will be of great importance for travellers to be as flexible as possible when booking and cancelling tours. We have decided to invest in the trust of our passengers and we have created the most flexible cancellation rules so far. In each of our tours, we have approved a FREE cancellation up to 7 days before the departure date (100% refund).
Please, read our new terms of cancellation:
In case of cancellation by the guest, refund policy will be applied by the terms stated in the list below. The guest is obligated to send official written cancellation notice. Given refund policy will be applied from the time of receiving the notification in writing. The shown refund amount represents a percentage of the total tour price.
For cancellation up to 7 days before departure – 100% refund.
For cancellation from 6 days till 3 days before departure – 70% refund.
For cancellation from 2 days till the day of departure – 0% refund.
(Example: If the departure is on June 30, the refund will be 0% if the passenger cancels the trip on June 28, 29 or 30)
Beside all standard reasons, cancellation policy will also apply if tour participant cancel the tour with a reason that includes medical ground, visa issues, jury service etc.
PAYMENT CONDITIONS
As a booking confirmation, client is obligated to pay the deposit of 30% of the total price of the arrangement (or estimated price of the cost of services in the moment of booking).
Deadlines for the payment of the remaining amount:
- 15 days before the departure date: 50% of the price of the arrangement
- 7 days before the departure date: 100% of the price of the arrangement
Bookings prior to 3rd Novemeber 2020 Cancellation Policy:
In case of cancellation by the guest, refund policy will be applied by the terms stated in the list below. The guest is obligated to send official written cancellation notice. Given refund policy will be applied from the time of receiving the notification in writing. The shown refund amount represents a percentage of the total tour price.
For cancellation up to 60 days before departure – 100% refund.
For cancellation from 59 days till 46 days before departure – 90% refund.
For cancellation from 45 days till 31 days before departure – 80% refund.
For cancellation from 30 days till 16 days before departure – 70% refund.
For cancellation from 15 days till 8 days before departure – 50% refund.
For cancellation from 7 days till the day of departure – 0% refund.
Beside all standard reasons, cancellation policy will also apply if tour participant cancel the tour with a reason that includes medical ground, visa issues, jury service etc.
