AJDINIS TRAVEL TERMS AND
CONDITIONS
1. Booking and Reservation
1.1. To secure a reservation, a non-refundable deposit is required. The
amount will be specified in the booking confirmation.
1.2. The remaining balance must be paid by 3 days before tour prior to
the commencement of the tour.
2. Cancellations by the Client
2.1. Cancellations must be made in writing and will be effective on the
date received by Ajdinis Travel.
2.2. The following cancellation fees apply:
• 60 days or more before departure: 10% of the total tour price.
• 31 to 60 days before departure: 25% of the total tour price.
• 15 to 30 days before departure: 50% of the total tour price.
• Less than 15 days before departure: No refund.
3. Cancellations by Ajdinis Travel
3.1. Ajdinis Travel reserves the right to cancel a tour due to unforeseen
circumstances, insufficient bookings, or any other factors beyond our
control.
3.2. In the event of a cancellation by Ajdinis Travel, clients will be offered
an alternative tour or a full refund of the tour price.
4. Changes to Itinerary
4.1. Ajdinis Travel reserves the right to make changes to the tour
itinerary due to unforeseen circumstances. Clients will be notified of any
significant changes as soon as possible.
5. Travel Insurance
5.1. It is strongly recommended that all clients purchase comprehensive
travel insurance to cover any unforeseen circumstances, including trip
cancellations, medical emergencies, and travel disruptions.
6. Responsibility
6.1. Ajdinis Travel acts as an intermediary between clients and thirdparty service providers. We are not responsible for any loss, injury, or
damage sustained by clients during the tour.
7. Acceptance of Terms
7.1. By making a reservation with Ajdinis Travel, clients acknowledge
that they have read, understood, and accepted these terms and
conditions.
8. Force Majeure
8.1. Ajdinis Travel shall not be liable for any failure or delay in
performing its obligations under these terms and conditions due to
causes beyond its reasonable control, including but not limited to acts of
God, natural disasters, terrorism, war, strikes, and other unforeseen
circumstances.
9. Health and Special Requirements
9.1. Clients are responsible for ensuring that they are in good health and
capable of participating in the tour activities. Any special requirements,
such as dietary restrictions or mobility issues, should be communicated
to Ajdinis Travel at the time of booking.
10. Passport and Visa
10.1. It is the client's responsibility to ensure that they possess valid
passports and any required visas for the duration of the tour. Ajdinis
Travel is not responsible for any expenses incurred due to insufficient
travel documentation.
11. Conduct
11.1. Clients are expected to conduct themselves in a respectful manner
throughout the tour. Ajdinis Travel reserves the right to remove any client
who disrupts the enjoyment or well-being of others, with no refund
provided.
12. Accommodations
12.1. While every effort is made to provide accommodations as
described in the itinerary, Ajdinis Travel reserves the right to substitute
accommodations of a similar standard if necessary.
13. Transportation
13.1. Transportation during the tour is provided by third-party operators.
Ajdinis Travel is not responsible for any delays, cancellations, or
changes in schedule by transportation providers.
14. Photography and Marketing
14.1. Ajdinis Travel reserves the right to use any photographs or videos
taken during the tour for marketing and promotional purposes unless
otherwise specified by the client in writing.
15. Governing Law
15.1. These terms and conditions shall be governed by and construed in
accordance with the laws of North Macedonia. Any disputes arising out
of these terms and conditions will be subject to the exclusive jurisdiction
of the courts of Gostivar.
16. Travel Documents
16.1. Clarify the responsibility for obtaining and carrying necessary
travel documents, such as tickets and travel vouchers, and emphasize
that clients are responsible for any consequences of not having the
required documents.
17. Client Responsibilities
17.1. Outline specific responsibilities of clients during the tour, including
adherence to local laws and regulations, respect for cultural norms, and
cooperation with the tour guide and fellow travelers.
18. Substitutions
18.1. Specify your policy regarding substitutions. For example, if a client
needs to be replaced by another person, outline any associated fees or
requirements for such changes.
19. Complaints and Disputes
19.1. Provide a clear process for clients to follow if they have complaints
during the tour. Outline how disputes will be resolved and whether any
alternative dispute resolution methods, such as mediation, will be used.
20. Intellectual Property
20.1. If your tour includes any unique intellectual property (such as
guided content, written materials, etc.), specify who retains ownership of
these materials and whether clients are allowed to use or reproduce
them.
21. Insurance Coverage
21.1. Clarify whether your tour prices include any form of insurance
coverage (e.g., travel insurance, medical coverage) and encourage
clients to obtain additional insurance as needed.
22. Minimum Participation
22.1. If your tours have a minimum participant requirement, explain the
conditions under which a tour may be canceled if the minimum is not
met, and any associated refund policies.
23. Additional Costs
23.1. Clearly state what costs are included in the tour price and whether
clients should expect additional expenses for optional activities, meals,
or other personal expenses.
24. Privacy Policy
24.1. Include a brief statement about how you handle clients' personal
information and emphasize your commitment to privacy and data
protection.
25. Termination of Services
25.1. Clearly outline the circumstances under which Ajdinis Travel
reserves the right to terminate its services for a client, such as noncompliance with terms, disruptive behavior, or failure to make payments.
26. Local Laws and Customs
26.1. Remind clients to familiarize themselves with and respect local
laws and customs at the destinations they will visit. Highlight that noncompliance may result in consequences for which Ajdinis Travel is not
responsible.
27. Emergency Contact Information
27.1. Provide emergency contact information for clients during the tour,
including a contact person at Ajdinis Travel and local contact information
at each destination.
28. Weather and Natural Events
28.1. Clarify the policy regarding changes to the itinerary or cancellation
of activities due to adverse weather conditions or natural events. Specify
any refund or alternative arrangements in such cases.
29. Liability Waiver
29.1. Include a liability waiver stating that clients understand and accept
the inherent risks associated with travel and activities included in the
tour, and that Ajdinis Travel is not liable for any injuries, losses, or
damages.
30. Child and Minor Policy
30.1. If your tours involve minors, outline any special requirements or
conditions for travelers under a certain age. Include information about
the responsibility of accompanying adults or guardians.
31. Social Media and Reviews
31.1. If your clients are encouraged to share their experiences on social
media or leave reviews, provide guidelines for responsible and
respectful sharing. Mention any specific hashtags or mentions you'd like
them to use.
