Marchés de Noël sur le Danube MS Arena Vienna - Vienne

Cancellation Terms as of March 10th 2020 

Existing bookings: 

Any cruise with departure date until April 30th 2020 can be credited to any cruise within summer season 2020. 

If the traveller decides to travel in 2021 a EUR€50 per booking management fee will be added. 

Should there be any difference in the season/year tariff and/or cabin category / extra services, the price shall be recalculated according to the tariffs valid for the chosen departure. 

New Bookings

As regards any new bookings made within March 10th, 2020 and May 1st, 2020 for any cruise with departure date until August 31th, 2020 the following cancellation policy will be in effect:

If the traveller decides to cancel his/her cruise up to 21 days prior to the departure date, the cancellation fee is reduced to EUR€50 per booking. This excludes management fees and extra services i. e. flight / train expenses etc. 

Regular Terms & Conditions

Payment: 

- Once booking is done, the non-refundable 20% deposit should be paid; 

- The balance should be paid 30 days before the tour. 

Cancellation policy: 

- up to 69 days before embarkation – 20% of total cruise price;

- 69-60 days before embarkation – 40% of total cruise price;

- 59-50 days before embarkation – 60% of total cruise price;

- 49-30 days before embarkation – 80% of total cruise price;

- 30 days and less – 100% cancellation fee.

Force-major

The program is subject to change if there is some force-major. The following circumstances shall be deemed as a case of extenuating circumstances (force major): war and military actions, acts of mutiny, mobilisation, industrial strikes, epidemics, fire, explosions, fog, storm, ice conditions impending motion of the vessel, traffic accidents, acts of elements, acts of government authorities influencing the fulfilment of the obligations, mechanical damage of the hull or the machinery of the ship through no fault of the Seller, and other circumstances which any competent court shall deem as a case of extenuating circumstances. 

Miscellaneous: 

Passengers should seek advice from their doctor regarding relevant inoculations and prophylactics for travel to the countries visited during the cruise.

Any children under 12 should be accompanied and are responsibility of adults. 1 child/baby per 1 adult in a cabin.

The Buyer shall inform his Clients that neither the ship nor the queues are equipped  for disabled people.

No-show: 

In case of no show of the Buyer’s clients by 23:59 of embarkation day without prior notification about delays via mail or phone the Seller reserves the right to use the client’s cabin at his own convenience.