Terms & Conditions
CANCELLATIONS AND REFUND POLICIES
Cancellation must be made in writing. The following charges and refunds will apply
when cancellation is made after Eco Trilha confirms the booking.
• 7 or More Days of Tours (Multi-day Tours with Accommodation)
30 days before the arrival date: We will provide a 100% refund of the total amount paid.
29 to 1 Day Before Arrival: In this window, a cancellation will result in a charge of 100%
of the reservation amount. Unfortunately, no refund will be provided.
No Show on the Day of Service: If you fail to show up for your booked service, 100% of
the total booking amount will be charged. No refund will be issued.
GENERAL REFUND POLICY
Refunds will be made by the Cancellations and Refund Policy mentioned above. No
additional refunds will be made for no-shows or any unused part of the itinerary,
whether voluntary, caused by airline delay or cancellation, or any other factor beyond
the control of Eco Trilha, including but not limited to acts of god (sickness, injury, poor
health, weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances,
government regulations or restrictions, third-party or subcontractor negligence, or any
other. No responsibility can be accepted for expenses incurred due to delay or change
in schedule or other causes.
INSURANCE
It is a requirement to have a valid travel insurance policy when joining a tour.
It is highly requirement that all guests ensure coverage for themselves and their
property before arrival. We particularly advise obtaining coverage for medical expenses,
emergency evacuation, and trip cancellations. For the safety of its clients, Eco Trilha
reserves the right to employ or authorize costly emergency evacuation or rescue
measures (e.g., helicopters, ambulances) at the client's expense.
CHANGES MADE BY YOU
You are responsible for ensuring that information provided to Eco Trilha is accurate and
up-to-date. Any changes to your name on any booking are subject to Eco Trilha's
approval. Any changes to a booking depend on availability and are subject to the Tour
Operator's permission. Any extra costs incurred for making the change will be charged
to you along with an administrative fee. Cancellation of any Tour, product, or service
included in a booking will not be considered a substitution for this section's purposes.
The applicable cancellation terms will govern it. No changes are permitted to any
booking within 35 days of departure of the first product or service on the relevant
reservation.
RESPONSIBILITY
Eco Trilha, its owners, associates, agents, and employees, as a result of this, referred
to as Eco Trilha or we, assume no responsibility for injury or death, loss, damage to
personal property, delay, or for additional expenses due to acts of god (sickness, injury,
poor health, weather, etc.) strike (public transport and museum, etc.), detention, riot,
war, quarantine, theft, civil disturbances, government regulations or restrictions, thirdparty or subcontractor negligence, or any other. Eco Trilha is not responsible for any
accidents, delays, inconveniences, expenses, mishaps of any kind whatsoever, or death
resulting entirely or in part from others' negligence or causes beyond our control. We
reserve the right to make changes to and / or substitutions in the itinerary where
deemed necessary for any reason. For trips and tours where Eco Trilha is neither the
source nor a supplier, as with the use of third-parties or subcontractors, we act solely as
agents and, as such, assume no responsibility should any supplier fails to supply the
service contracted.
Personal belonging and baggage safety responsibility and risk are assumed entirely by
its owner. Eco Trilha is not responsible for lost or damaged items.
Some activities or sports Eco Trilha may take part in or sell to a client may involve
extreme risk to personal property or life, and may result in loss, severe injury, or death.
Everyone is responsible for their safety and for making their own decisions, and for
using common sense at all times to determine whether or not he or she should take part
in any activities that Eco Trilha may take part in or sell.
Minors are required to use Eco Trilha only after strict revision and under the strict
supervision of a parent or guardian.
CONDUCT
We reserve the right to decline, accept, or to retain any person as a tour member for
any reason that affects the operation of the Tour or the rights or welfare of the other tour
members. A refund of the recoverable land tour services is the limit of Eco Trilha liability
in this event.
HEALTH PROBLEMS
Persons with medical conditions, dietary conditions, or other health problems should
make them known to Eco Trilha well before arrival. We reserve the right to disqualify
anyone at any time for any reason during the tour if it is felt that the individual is
physically incapable of performing an activity and or if that individual’s continued
participation would jeopardize the safety of the group or handicap the normal
functioning or scheduling of the tour.
Eco Trilha assumes no responsibility for special arrangements necessary for or
problems experienced by passengers physically unable to participate in the planned
activities.
LOST & FOUND POLICY
If travelers lose or forget personal items in the van or hotel, we will make every effort to
retrieve and return these items. Please note the following terms regarding this service:
1. Retrieval and Notification
- Upon discovering a lost item, we will notify the traveler using the contact information
provided during booking.
2. Shipping and Handling Charges
- We offer to send the retrieved items to the traveler's home address. However, this
service will incur a shipping and handling fee.
- The fee will vary based on the size and weight of the item(s), as well as the destination
address.
3. Payment
- The traveler will be informed of the total cost prior to shipping.
- Payment must be made in full before the item(s) are dispatched.
4. Timeframe
- We will dispatch the item(s) as soon as payment is received. Shipping times may vary
based on the destination.
5. Liability
- While we will take care to ensure the safe return of lost items, we are not liable for any
damages or losses that occur during shipping.
6. Unclaimed Items
- If items are not claimed within 30 days of notification, we reserve the right to dispose
of them in accordance with local regulations.
By using our services, you agree to these terms regarding lost and found items.
AGE REQUIREMENTS
Anyone under the age of 18 on the date of first travel is considered to be a minor. An
adult must always accompany minors. One adult may accompany up to two children.
Unless otherwise indicated in the Tour description or by the Tour Operator, the
minimum age for minors traveling on any tour is 12 years old.
All bookings with a minor are subject to review and approval by the Tour Operator. If the
consent of a parent, guardian, or any other person is required by applicable law for any
minor to travel, the accompanying adult is responsible for securing all permissions,
documentation, and ensuring that they and the minor(s) meet all legal requirements to
go, to enter into and depart from applicable countries and regions. The Tour Operator
will not be responsible for any fees, damages, or losses incurred as a result of any
failure to secure necessary consents, permits, and approvals.
Each adult on a booking with a minor or minor(s) is jointly and severally responsible for
the behavior, well-being, supervision, and monitoring of such minor(s), and jointly and
severally accepts these Terms for and on behalf of any child (s) on their booking,
including all assumptions of risk and limitations of liability. The Tour Operator does not
provide care services for minors and expressly disclaims any responsibility for
chaperoning or controlling any minor(s).
IMAGE RELEASE
You give Eco Trilha and its suppliers your consent to use images of you taken during
the tour for advertising and promotional purposes in any medium we choose.
You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such
images for publicity and promotional purposes. If you do not wish to be a participant in
any marketing or promotional material, you must express this in writing via our general
email before your tour or experience
