Merveilles de l'Ouest - Aéroport de Los Angeles

Terms and Conditions

TOUR PRICES

The maximum total room occupancy allowed for our Escorted Tours is 4 people, regardless of age.

ATP Travel does not accept bookings for children under the age of 12 on our Escorted Tours.

The full names of all travelers must be provided at the time of booking.

Passengers can travel with 1 suitcase and 1 carry-on. Due to space limitations, ATP Travel cannot guarantee that extra bags will be permitted on the coach. If space does permit, passengers will be charged US$ 4 per bag, per day for each additional bag. This additional charge will be collected at tour departure.

Tour prices do not include driver or guide gratuities. Suggested gratuities are $6 to $8 per person per day for the guide and $4 to $6 per person per day for the driver.

MINIMUM AGE FOR ROOM OCCUPANCY

On tours that overnight in Las Vegas, one person per room must be a minimum of 21 years old. On all other tours, one person per room must be a minimum of 18 years old.

TOUR CANCELLATION

Our itineraries and departure dates are guaranteed to operate regardless of the number of passengers booked. We reserve the right to operate a tour in a minibus with a driver/guide should the number of participants warrant it.

If ATP is forced to significantly alter or cancel your tour due to exceptional circumstances, we will advise you as soon as possible. In these circumstances, you can choose one of the following options:

accept ATP Travel’s offer of a replacement tour of lower cost (if available) and receive a refund for the difference in cost; or

accept ATP Travel’s offer of a replacement tour of equivalent or higher cost (if available); or

receive a refund of all the money you have paid including the non-refundable deposit.

In the unlikely event of such a tour cancellation, ATP Travel will only refund up to the full amount of the cost of the Escorted Tour passengers have booked. ATP Travel cannot be held liable for additional costs incurred by travelers for services, transportation, hotel accommodation, etc. they may have booked in conjunction with their tour. Such additional costs include but are not limited to airfare and visa application fees.

ITINERARY CHANGES

If additional buses are added to a departure date, we reserve the right to reverse and/or modify the itinerary. Any changes will be notified a minimum of 30 days prior to departure.

ATP Travel reserves the right to substitute alternate hotels of similar or higher quality as determined by our hotel rating system.

AIRPORT TRANSFERS

If you book an Escorted Tour which includes one or more airport transfers, then we will require correct flight information (airline, flight number and departure/arrival time) a minimum of 10 days prior to arrival in order to operate these transfers. If flight details are provided within 10 days prior to departure, then we cannot guarantee we will still be able to provide said transfers. No refunds can be given for unused transfers as a result of missing or incorrect flight information.

We will do all possible, but are not able to guarantee transfers in case of missed or delayed flights.

Due to heightened security measures, representatives can no longer meet arriving passengers at the arrival gates. Instead, the driver or guide will meet the passenger, either in the baggage claim area or at

curbside in front of the terminal building.

GUESTS WITH DISABILITIES

ATP Travel will do all possible to reasonably accommodate these passengers. However, such bookings cannot automatically be confirmed as, for example, not all coaches are equipped to accommodate wheelchairs, personal scooters or electric convenience vehicles, and special arrangements need to be made for such coaches. Moreover, our tour guides, for insurance reasons, are not able to physically assist passengers. Passengers needing physical assistance for personal needs should be accompanied by an able-bodied companion. Guests with disabilities wishing to book an Escorted Tour should be aware that our coaches are not equipped with lifts for wheelchairs and similar types of conveyances. If a guest requires a wheelchair, it needs to be collapsible. Self-propelled wheelchairs of any kind, including personal scooters or electric convenience vehicles, will not be accepted. Should non-compliance with any of these conditions result in additional charges to ATP Travel, then these extra charges will be passed on to you. We will be unable to arrange a wheelchair for passengers, and passengers will need to bring their own. If a guest requires reasonable accommodation, please inform us at the time of booking and we will make every attempt to provide this.

DEPARTURE & RETURN POINTS

The place and approximate departure and return times for each of our tours are advised on the travel documents. Return times are listed as approximate, ATP Travel takes no responsibility for delays caused by traffic, weather or circumstances beyond our control. We strongly suggest that passengers reserve pre and post tour nights in the city of arrival and departure. Please call +1 (212) 596-1000 if you will be late for departure or if you cannot find our tour escort at the designated time and place of departure. ATP Travel will not be held responsible for passengers who miss the departure of the tour they booked.

DOCUMENTATION

We highly encourage passengers to download our mobile application, the ATP Travel Buddy app, prior to the start of their tour. This app will contain a wealth of information on their booked tour.

MEALS

Meals are not included unless specifically stated in the tour description and in the list of tour inclusions. We offer breakfast packages on select itineraries at a supplement. Some hotels may offer complimentary breakfast to all hotel guests which is reflected in the breakfast surcharge. No refunds can be given for such complimentary meals. Requests to add daily breakfast to an Escorted Tour after the Escorted Tour has already departed will be subject to a service fee of $25 per room.

SEAT ROTATION

In fairness to all passengers, ATP Travel has established a seat rotation schedule during the course

of our tours. Unfortunately, we are not able to honor requests for specific seating arrangements.

OPTIONAL TOURS

Additional excursions are offered to enhance your passenger’s experience which can only be booked while on tour with payment to our tour guide. None of the optional excursions offered are guaranteed to operate as they are subject to a minimum number of passengers, weather conditions, etc. ATP Travel and its tour guides also reserve the right to modify any optional excursion without prior notification.

Our tour guides cannot be held responsible for reconfirming any services or excursions which were booked by clients through suppliers other than ATP Travel.

FLIGHT RECONFIRMATIONS

Due to heightened security regulations, tour guides are unable to reconfirm passenger’s return flights.

LANGUAGES/DATES

ATP Travel operates multilingual tours in English, French, Dutch, German, Italian, Spanish and

Portuguese. Not all departure dates of each tour are offered in all of these languages. Specific dates have been selected for each of the languages. Please be sure to check language availability prior to booking any Escorted Tour with us.

GROUPS JOINING ESCORTED TOURS

ATP Travel welcomes small groups joining our scheduled departures. However, we are not able to

accommodate specific requests from group leaders for any changes to the itinerary, optional excursions

or suppliers, nor can the group leader make changes to the rooming list. The coach cannot be used for

private transfers or excursions for the group and they must participate in the scheduled seat rotation.

OFFICE HOURS

ATP Travel’s headquarter office in New York City is open Monday to Friday from 8:00 AM to 5:00 PM

Eastern Time.

PASSENGER AND AGENT ASSISTANCE LINE

ATP Travel offers a 24-hour emergency telephone service via our New York phone number +1 (212) 596-

1000. It is available to provide assistance to both our agents and their passengers. You may also contact us via email at [email protected].

COMMUNICATION WITH SUPPLIERS

All communication between our passengers and our contracted suppliers must be via ATP Travel.

No supplier can make representation on behalf of ATP Travel. ATP Travel cannot be held responsible if

these procedures are not followed and will not be liable for any subsequent claims for compensation,

refunds or waiving of fees.

CANCELLATION POLICIES

ATP Travel acknowledges and confirms all booking activity – from the initial reservation to any changes

and cancellations thereafter. It is your responsibility to ensure you have an ATP Travel confirmation for

your latest activity or you will be charged accordingly.

Cancellation Policy:

Up to 46 days prior to tour departure: no fee

45 – 16 days prior to tour departure: 20% cancellation fee

15 – 01 days prior to tour departure: 50% cancellation fee

Day of departure or no-show: 100% cancellation fee

ATP Travel maintains separate change and cancellation policies from hotel or service suppliers. No third party is authorized to make representations of any kind on ATP Travel behalf.

UNUSED SERVICES

There will be no refund for any tour segment of a prepackaged program that is not used by the passenger.

SMOKING

Smoking is not permitted on touring or sightseeing coaches in the USA and Canada. Smoking is also

restricted in most hotels and restaurants, and in certain cities, bars and lounges. Many hotels in the

USA and Canada are now 100% non-smoking. Should passengers smoke in an area where this is not permitted resulting in cleaning charges for ATP Travel, then we will pass these charges on to the passengers or the tour operator who made their reservation.

MEDICAL AND PHYSICAL ABILITY TO TRAVEL

Passengers should be medically, physically and mentally fit for travel. They should consult with their personal physician if they have any questions regarding their medical, physical and mental fitness for travel, including the appropriateness of any inoculations that may be recommended or required. ATP Travel strives to comply with the Americans with Disabilities Act (ADA) and to provide “reasonable accommodation” to its passengers and guests for all services and accommodation that it directly provides to the public. Furthermore, ATP Travel strives to engage third party service and accommodation providers who also agree to comply with the requirements of the ADA (although ATP Travel cannot warrant or be a guarantor of such compliance by any third party service or accommodation provider). If your passenger has a medical or physical condition that may require reasonable accommodation from ATP Travel, please indicate your needs to us at the time of booking. ATP Travel will do all possible to make reasonable accommodation for these passengers, but bookings cannot automatically be confirmed. Passengers needing assistance for personal needs should be accompanied by an able-bodied companion.

CUSTOMER SERVICE WHILE TRAVELING WITH US

When passengers have problems, concerns or need to cancel a reservation, ATP Travel is fully committed to addressing these concerns immediately rather than after they return. Passengers must immediately contact the New York office by telephone at +1 (212) 596-1000 in case of concerns. If passengers do not contact our offices at the time of the problem, we reserve the right to turn down requests for compensation. Whenever passengers are asked to pay directly to a supplier, they should contact ATP Travel immediately at the number above to avoid billing issues. In the event that passengers cancel a service on their own, a cancellation number, supplier contact name and date of cancellation should be provided to us. Refunds are subject to our Terms and Conditions and verification by the supplier.

AFTER TRAVEL SERVICES AND REQUESTS FORBILLING ADJUSTMENTS

All correspondence regarding passenger complaints must be sent via email at [email protected]. Passenger complaints and requests for refunds and adjustments must be made in writing within 45 days after our services are rendered. We will decline to review claims submitted more than 45 days after services have been rendered. ATP Travel will do its utmost to respond to passenger complaints/adjustments as soon as possible after thoroughly reviewing all relevant details, but we have up to 21 days to respond to claims.

PASSENGER COMPLAINTS RELATED TO CREDIT CARD CHARGES BY SUPPLIERS

If your reservation was made in accordance with our Terms and Conditions, and a passenger’s

complaint is related to disputed charges for room and tax made to their credit card by a supplier,

ATP Travel will make a reasonable effort to work with all parties involved to resolve the dispute. In such instances, we require a copy of the credit card receipt or statement. ATP Travel is not responsible for the investigation of incidental charges made to a client’s credit card.

RESPONSIBILITIES

ATP Travel reserves the right to substitute hotels and services of equal or better standard for those

mentioned in the tour itineraries and to alter sightseeing schedules and/or types of transportation

whenever and wherever we deem it operationally necessary.

TRAVEL DOCUMENTATION

Travel documents, including visas, as well as compliance with custom regulations, are the responsibility of the passengers. ATP Travel will not be responsible for costs incurred by passengers as the result of having improper or insufficient travel documentation. Proper travel documentation for the purpose of identification upon check-in is also essential.

EXCEPTION DISCLAIMER

Any exceptions made to our Terms and Conditions may not be interpreted as a failure to enforce

said Terms and Conditions and do not obligate ATP Travel in any way to make future exceptions.

ATP Travel reserves the right to make decisions that we deem necessary and in the best interest of all

parties involved in accordance with our contractual obligations to our clients and suppliers.

TYPE OF SERVICES PROVIDED

ATP Travel is a receptive tour operator, operating as a wholesaler of travel products in the United States.

As such, it acts as a facilitator only and not as a provider of hotel and local services. The suppliers of

transportation, sightseeing, hotel accommodation, meals and other services and attractions, as well as

tour escorts, are independent contractors and not agents or employees of ATP Travel and therefore

neither ATP Travel nor any of its affiliates shall be liable for any personal injury or death or damage to

or loss of property arising out of the performance or non-performance by such persons and entities or

arising out of other incidents while on tour including without limitation equipment breakdown, accidents, theft, lost or damaged baggage, strikes, delays and cancellation of or changes in itinerary, schedules, etc. ATP Travel has no liability for, and will make no refund in the event of any third party delay, cancellation, overbooking, strike or any other force majeure or cause beyond its direct control.

THE INFORMATION CONTAINED HEREIN AND IN ALL OF OUR LITERATURE AND ON OUR WEBSITES

IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND,

EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. UNDER NO

CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR

IN-ABILITY TO USE SUCH INFORMATION, NOR SHALL WE BE RESPONSIBLE FOR ANY DAMAGES

WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES,

ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE

WHETHER OR NOT CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED

ACCESS TO SUCH INFORMATION OR OUR RECORDS, PROGRAMS OR SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATIONS OF CERTAIN DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

DISPUTE RESOLUTION AND APPLICABLE LAW

Any claim or controversy arising out of or related to the information contained herein or in any of our literature or on our websites or arising out of or related to any contract or course of conduct between

or by ATP Travel and the user hereof shall be governed and interpreted in accordance with the laws of the State of New York, United States of America (and United States Federal law, as applicable), without

regard to laws relating to conflicts of law and without the aid of any canon, custom or rule of law requiring construction against the draftsman. Any claim or controversy arising out of or related to the information contained herein or in any of our literature or on our websites or arising out of or relating to any contract or course of conduct between or by ATP Travel and the user hereof shall be settled by a single arbitrator in arbitration administered in New York, New York, USA by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator (which may include costs, expenses and attorney fees) may be entered in any court having jurisdiction thereof (as selected by the prevailing party, or as otherwise directed by the

arbitrator). No term or condition herein shall be deemed waived, by non-enforcement or otherwise, unless such waiver is in writing and is executed by ATP Travel.

MODIFICATION AND UPDATES TO OUR TERMS AND CONDITIONS OF SALE

ATP Travel expressly reserves the right to change, modify or amend these Terms and Conditions from

time to time as it, in its sole discretion, may deem advisable. The most current version of these Terms

and Conditions will always be available on our website, www. atptravel.com, which version shall

supersede and prevail over all other printed versions of same.

By making a reservation, you acknowledge and consent to all of the foregoing and agree to advise

your clients of the same, and to hold ATP Travel and its affiliates harmless from any and all damages,

liability and expenses (including attorney fees) arising out of any claim, legal action or arbitration related to the foregoing.