Découvrez la magie et le mystère de Katmandou - immergez-vous dans la fascination qu'exercent les rues animées et colorées, le riche patrimoine historique, les temples exquis et les sites religieux. Soyez témoin de la culture et des festivals népalais, uniques et exotiques, et faites-en l'expérience de près. Conduisez jusqu'au sommet de la colline de Nagarkot pour un lever de soleil à couper le souffle. C'est l'endroit idéal pour admirer les grands sommets de l'Himalaya tels que le Manaslu, le Ganesh Himal, le Gauri Shanker ainsi que le mont Everest ; nous pensons que c'est la façon idéale de commencer votre voyage.
Pendant que vous êtes dans le parc national de Chitwan, montez à bord des bateaux locaux pour observer les crocodiles le long des rives. Succombez au pur plaisir des activités dans la jungle ! L'excursion comprend un safari à dos d'éléphant, du canoë et l'observation des oiseaux. Contrairement aux animaux africains, ceux de Chitwan ont tendance à être plutôt solitaires et timides. Mais nos guides experts savent comment traquer ces créatures insaisissables et vous pourrez apercevoir un ou deux de ces animaux en voie de disparition. Nous explorons le parc en jeep, à la recherche de rhinocéros, de tigres, d'éléphants, de sangliers et d'une multitude d'oiseaux magnifiques.
La région sacrée de Lumbini est le lieu de naissance du Bouddha, l'apôtre de la paix et la lumière de l'Asie, né en 623 avant J.-C. C'est l'un des lieux les plus sacrés du monde. C'est l'un des lieux les plus sacrés de l'une des plus grandes religions du monde, et ses vestiges contiennent des preuves importantes de la nature des centres de pèlerinage bouddhistes depuis une période très ancienne. Lumbini, dans le Teraï sud-ouest du Népal, évoque une sorte de sentiment sacré pour les millions de bouddhistes du monde entier, comme Jérusalem pour les chrétiens et La Mecque pour les musulmans.
Tansen, la ville principale de Palpa, siège du royaume Sen qui a régné sur la région pendant 300 ans, est située à environ 330 km de Katmandou. C'est une ville népalaise typique et historique avec de nombreuses foires et festivals, des événements religieux et culturels. La beauté des paysages de l'ensemble du district de Palpa est absolument impressionnante. Les principales attractions de Tansen sont la colline de Srinagar, le bazar de Tansen, le palais séculaire et Ranighat. Bien qu'il s'agisse d'une petite ville, Tansen regorge de trésors naturels, historiques et traditionnels.
À Pokhara, la charmante ville lacustre avec le spectaculaire Machhapuchhre en toile de fond crée une ambiance de paix et de détente. Pokhara est nichée dans une vallée tranquille et offre une ambiance tropicale, ce qui est très apprécié par la belle diversité de fleurs qui fleurissent partout. Il y a d'innombrables lieux incontournables à découvrir, de la grotte sacrée de Gupteshower aux musées historiques (dédiés aux célèbres guerriers Gurkha), en passant par la colline de Sarangkot et la pagode de la paix mondiale.
Au cours de ce voyage, vous disposerez d'un guide professionnel et voyagerez dans un confortable véhicule touristique privé ou dans un autocar. Les transferts entre les villes se feront soit par avion, soit par transport terrestre (véhicule privé ou bus touristique). Pendant le circuit, vous serez logés dans des hôtels 3 à 4 étoiles et dans des lodges disponibles dans la région. Vous aurez l'occasion d'acheter des souvenirs authentiques, notamment des tapis, des objets artisanaux, des sculptures et des Thankas (peintures traditionnelles) au cours de ce voyage.
Our airport representative will be receiving you at Tribhuvan International airport, Kathmandu and s/he will be displaying an Ace the Himalaya signboard outside the airport terminal. You will be then transferred to your respective hotel in our private tourist vehicle.
Overnight at a three-star hotel. No meals included.
Point de départ
Tribhuvan International Airport (KTM) त्रिभुवन विमानस्थल, त्रिभुवन विमानस्थल, Kathmandu, Bagmati, Nepal
We host a pre-trip meeting at your hotel in Kathmandu and introduce your guide. Please seek this opportunity to ask questions about your tour. This includes a final briefing and preparations for the trip. For the meeting, please make sure you bring your passport, two copies of passport-size photos, and a readable copy of your travel insurance policy. During this meeting, please clear the due balance, if any, and sign the legally binding trip form as well as the non-liability disclaimer. Please inform us in advance if you will be arriving late and therefore are unable to attend the pre-trip meeting.
After the pre-trip meeting, your sightseeing trip will start. You will have a private vehicle and a professional tour guide at your disposal.
The sightseeing places we visit will include UNESCO World Heritage Sites of,
Kathmandu Durbar Square (UNESCO World Heritage Site)
This complex of palaces, courtyards and temples, built between the 12th and 18th centuries, used to be the seat of the ancient Malla kings of Kathmandu. An intriguing piece here is the 17th- century stone inscription set into the wall of the palace with writings in 15 languages. The Durbar Square is the social, religious and urban focal point of the city. There are also three museums inside the palace building.
Swoyambhunath Stupa – The Monkey Temple (UNESCO World Heritage Site)
The temple watches over the valley from the top of a hillock on its western side. The huge white domed stupa is one of the holiest Buddhists sites in Nepal and its establishment is linked to the creation of the Kathmandu Valley out of a primordial lake. Swayambhu is also known as Samhengu and the Monkey temple because of the countless monkeys living in the premises.
Pashupatinath Temple (UNESCO World Heritage Site)
Pashupatinath is one of the most sacred Hindu shrines in the world and lies 5 kms east of the city center. The richly-ornamented pagoda houses the sacred Linga, or phallic symbol, of Lord Shiva. Chronicles indicate the temple’s existence prior to 400 AD. Devotees can be seen taking ritual dips in the holy Bagmati River flowing beside the temple.
Overnight at a three-star hotel. Breakfast included.
After an early breakfast, we head to Chitwan or the Chitwan National Park, the first national park of Nepal, established in 1973. There are more than 43 species of mammals in the park. The park is especially renowned for its protection of the endangered one-horned rhinoceros, Royal Bengal tiger, and gharial crocodile along with many other common species of wild animal.
On reaching the resort, you would be briefed by our Guest Relations Officer. After lunch, you would be going on a Village tour. Meanwhile, the dinner would be ready by the time you return to the resort. Overnight at Resort.
Overnight at a three-star resort in Chitwan. Breakfast, lunch, and dinner included.
An early morning wake-up call followed by tea/coffee. The early morning tour provides you with one of the best times to see the wildlife at its best with bird watching, jeep safari, and jungle walk. After breakfast a 45-minute walk through the grassland and forest upstream of the Narayani River. Climb aboard the local boats to observe crocodiles along the banks while floating back to the camp to enjoy lunch. Late afternoon you would be entertained by the Tharu Cultural Program.
Overnight at a three-star resort in Chitwan. Breakfast, lunch, and dinner included.
After breakfast in Chitwan, we will head to Lumbini on a 5-hour drive on a tourist vehicle. We will spend half the day on a guided sightseeing in Lumbini, which is one of the most religiously significant sites in Nepal. It is the birthplace of Lord Buddha, born in 623 BC, and is now developed as a Buddhist pilgrimage site.
Overnight at a three-star hotel. Breakfast included.
We will reach Palpa after a 3-hour drive. Palpa is a Nepali town with numerous festivals, and religious events. It is also known for its scenic beauty. After some sightseeing in Palpa, we will drive to Pokhara, one of the most famous cities in Nepal for its natural beauty and stunning mountain views. We will spend the remainder of the day resting and relaxing in this beautiful city.
Overnight at a three-star hotel. Breakfast included.
Before breakfast, we’ll drive to Sarangkot, one of the best destinations in Nepal to view the sunrise and sunset over the snowcapped mountains, including Annapurna, Dhaulagiri, and Machhapuchre. We return to Pokhara after the morning spectacle for more sightseeing. The places we visit are as follow:
Phewa Lake and Barahi Temple
Situated at an altitude of 800m above sea level, it is the second largest lake in the kingdom. With the Barahi Island Temple in the middle of the lake it is the most important religious monument in Pokhara. Built almost in the middle of Phewa Lake, this two-storied pagoda is dedicated to the female force Shakti. The reflection of Mt. Machhapuchhare and Annapurna can be seen in its serene water. Thick forest lies on the adjoining southern slopes of the lake.
Davis Falls
Locally known as Patale Chhango, Davis Falls lies in the southern flank of the Pokhara valley. Here the stream flowing from Fewa lake collapses and surges down the rock into a deep gorge, leaping through several potholes. This is hugely popular with tourists and locals alike.
Gupteswar Cave
The revered Gupteswar Cave is situated 2 kms from Pokhara airport. The entrance is right across from Davis Falls and the cave is almost 3 kms long. It has some big hall-sized rooms and some passages where you have to crawl on all fours. This cave holds a special value to Hindus since a phallic symbol of Lord Shiva is preserved here in the condition it was discovered.
Overnight at a three-star hotel. Breakfast included.
Your sightseeing trip will start in the morning after breakfast. We provide a private vehicle and a professional tour guide. The places we visit are as follows:
Seti River Gorge
Carved by Seti-Gandaki, the gorge is one of the natural wonders of Pokhara. K.I. Singh bridge at Bagar, Mahendrapool & Prithivi highway Bridge near the bus park, provides a perfect view of the river’s dreadful rush and the deep gorge made by the turbulent flow of white water.
Tibetan Refugee Camp
The Tibetan camp Tashi Ling, which is behind Gupteshwor Cave, is renowned for the production and trade of woolen carpets and other handicrafts. The original Tibetan settlers in this region migrated to Nepal in the ‘50s.
Museums
During the tour, we will visit two different museums: one museum displays the lifestyles and history of the Gurungs, Thakalis and Tharu while the other, Gurkha Memorial Museum, is dedicated to the famous Gurkha Warriors who earned their name in many fierce battles fought during the World Wars and numerous operations around the world since 1815. The soldiers of the Gurkha regiment won 13 Victoria Cross medals awarded for exceptional bravery shown in the field.
Bindhyabasini Temple
Lies in the center of the religious old bazaar. It is dedicated to Goddess Bhagawati, yet another manifestation of Shakti.
Overnight at a three-star hotel. Breakfast included.
After breakfast, we will drive back to Kathmandu from Pokhara with great sceneries along the way. We'll make a few stops to taste the fruits and fish from the local market. You may want to take a relaxing stroll or do some shopping in Kathmandu for the evening.
Overnight at a three-star hotel. Breakfast included.
We'll drive around the valley to visit some important religious, natural, and historical sites. We'll visit the following places:
Pharping: Only about 2 km away, Pharping is an ancient renowned city situated in the southern region of Kathmandu. It was popular with the name "Shikharapuri Mahanagari (Metropolitan City)" which was recognized as an independent state with 48,000 people in ancient times. Shikharapur was an independent Newari (ethnic) state, but presently hosts several important Hindu temples and Buddhist monasteries.
Dakshinkali Temple: Dakshinkali Temple, one of the main temples of Nepal, is dedicated to Kali, the fearful form of Lord Siva’s consort, Parvati. The main deity in the temple is the black stone, six-armed form of Kali, standing on a prostrated figure. Dakshinkali is located 22 km outside Kathmandu, and about 1 km outside the village of Pharping at the south end of the valley between two hills and at the confluence of two rivers. Sacrifices - the main way that the goddess is worshipped - are made two times a week at this temple, on Saturdays and on Tuesdays.
Patan Durbar Square (World Heritage Site): Patan Durbar Square is an enchanting combination of palace buildings, artistic courtyards and graceful pagoda temples. The former royal palace complex is the center of Patan's religious and social life, and houses a museum containing an array of bronze statues and religious objects. One remarkable monument here is a 17th-century temple dedicated to the Hindu god Krishna, built entirely of stone.
Godavari (National Botanical Garden): It is located only about 18 kms south-east from Thamel, Kathmandu. The garden hosts a wide range of exotic and indigenous plants in its famous gardens. Godavari Garden has been of prime importance for scientific research and observation, and is popular among both the locals and tourists because of its pleasing landscape surrounded by evergreen natural forest. Spring and autumn are the best seasons to visit Godavari, where you can feel a sense of tranquility and refreshment.
Overnight at a three-star hotel. Breakfast included.
We'll spend another day on a guided sightseeing tour in the valley. In the evening, we'll head to Nagarkot (a 1-hour drive from Kathmandu). We will visit the following places before driving to Nagarkot.
Bouddhanath Stupa (World Heritage Site): Lies about 6 km to the east of downtown Kathmandu and is the largest stupa in the valley. It looms 36 meters high and presents one of the most fascinating specimens of stupa design. Boudhanath is also known as Khasti, or dew drops, after an account that builders had to use dew to mix the mortar as Kathmandu was suffering from a severe drought during the construction of Bouddhanath.
Changunarayan Temple (World Heritage Site): Situated on a ridge overlooking the Kathmandu valley, about 12 km to the east of the city. It is dedicated to the Hindu God Vishnu. It is one of the finest and oldest specimens of pagoda architecture built in 323 AD by King Haridutta Verma. The temple is richly decorated with sculptures and carvings, and its position above the Kathmandu valley affords a beautiful view of the surrounding countryside.
Nagarkot: Nagarkot is one of the most scenic spots situated about 35 km east of Kathmandu from where an excellent view of snow-capped peaks of the Himalayan Ranges in eastern Nepal can be seen (weather permitting). The place is also renowned for spectacular sunrise sights. There are also some great hiking trails in Nagarkot.
Overnight at a three-star hotel. Breakfast included.
We'll wake up very early in the morning to watch the stunning sunrise from Nagarkot, which the place is most renowned for. We will return to Kathmandu around noon and do some sightseeing in Bhaktapur Durbar Square, a collection of pagoda and shikhara-style temples grouped around a 55-window palace of brick and wood. The attraction of the Bhaktapur Durbar Square is the Lion Gate, the Golden Gate, the 55-window palace, art galleries and the statue of King Bhupatindra Malla.
Overnight at a three-star hotel. Breakfast included.
You enjoy a free day in Kathmandu. Explore the city on your own. Stroll around the local market and shop for souvenirs or chill at the hotel. In the evening, we host a farewell dinner in a fine restaurant. (Your guide(s) and office staff will accompany you). You have the option to extend your trip to continue onto the Chitwan jungle safari, rafting adventure, valley shopping tour, scenic Everest flight, mountain biking and other activities.
Overnight at a three-star hotel. Breakfast and farewell dinner included.
The trip concludes - our airport representative will drop you at Kathmandu's Tribhuwan International Airport for your flight departure from Nepal.
Breakfast included.
Point d’arrivée
Tribhuvan International Airport (KTM) त्रिभुवन विमानस्थल, त्रिभुवन विमानस्थल, Kathmandu, Bagmati, Nepal
To process a Booking you must send us a completed booking form with 30% non-refundable deposit as detailed below. This will constitute acceptance by you of these Terms and Conditions. We require you to fax or e-mail a copy of your passport to our Kathmandu office at 00977-1-4444911 or at [email protected]. After receiving photocopy of your passport and the completed booking form with your 30% non-refundable deposit we will send you a final confirmation receipt.
All deposits required are per person per trip. Please contact us regarding direct deposit details. A bank service charge may apply and should be paid at the time of deposit.
For Credit Card payment please contact us. We only accept Visa, MasterCard, American Express Card and a 4% levy will be added as card processing fee.
Remaining balance is payable upon your arrival in Nepal for Nepal trip (during the pre-trip meeting or on arrival day). For India remaining balance should be made minimum 15 days before the trip departure. We also reserve the right to cancel your trip should the full amount not be paid in time.
Where possible we will accept your last minute booking 10 days prior to tour departure date; if we have the space available.
NEPAL & INDIA CANCELLATION & BOOKING CHANGES
Cancellation notice is required minimum 20 days prior to trip departure and must be made in writing, such notice commences from the day notice is received. Cancellation shall be valid with approval from the company after receiving documentation. The Trip shall then be termed as cancelled and a cancellation charge of 30% of the trip amount would be deducted from the advance paid.
There will be no refund to clients that provide less than 20 days notice, before trip departure and if a passenger leaves a trip for any reason whatsoever, either voluntarily, involuntarily or if you commit any unlawful act after the trip has commenced. We will make no refunds for any meals, accommodation or services not used.
Should you require other changes to your original tour, the person that booked the tour must submit a written document with changes required. While every effort will be made, changes cannot be guaranteed.
If you have genuine reasons for not taking the trip, for example (without restriction) because of death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, you may postpone or transfer your booking to another person, provided they meet all the requirements relating to that tour. You must provide proof of why you are unable to travel at the time you change your booking. A fee of $200 US per person is required if you postpone or transfer this tour no less than 20 days prior to trip departure. There will be no options available 20 days before trip departure.
NEPAL & INDIA PASSPORT & VISAS
All clients must have a valid passport with at least 6 months validity from return date. Nepalese visas can be obtained from the Nepalese Consulate in your country or arrival at Kathmandu Airport. Nepalese visas costs are the sole responsibility of clients. For the Indian visa and cost please contact the Indian embassy in your home/resident country. There are no on arrival visa facilities for the Indian visa.
BHUTAN BOOKINGS AND PAYMENTS
To process a Booking you must send us a completed booking form with 50% non-refundable deposit for all Bhutan Trips. We require you to fax or e-mail a copy of your passport to our Kathmandu office at 00977-1-4444911 or at [email protected]. After receiving a copy of your passport and the completed booking form with your non-refundable deposit we will send you final confirmation receipt.
All payments required are per person per trip. Please contact us regarding direct deposit details. A bank service charge may apply and should be paid at the time of deposit.
Remaining balance should be made minimum 20 days before the trip departure. We also reserve the right to cancel your trip should the full amount not be paid in time.
For Credit Card payment please contact us. We only accept Visa, MasterCard, American Express and a 4% levy will be added for card processing fee.
Where possible we will accept your last minute booking 20 days prior to tour departure date, full payment is then required.
BHUTAN CANCELLATION & BOOKING CHANGES
Cancellation notice is required minimum 30 days prior to trip departure and must be made in written form. Such notice commences from the day the note is received. Cancellation shall be valid with approval from the company after receiving the documentation. The Trip shall then be termed as cancelled and a cancellation charge of 50% of the trip amount would be deducted from the advance paid.
There will be no refund to clients that provide less than 30 days notice, before trip departure and if a passenger leaves a trip for any reason whatsoever, either voluntarily, involuntarily or if you commit any unlawful act after the trip has commenced. We will make no refunds for any meals, accommodation or services not used.
Should you require other changes to your original tour, the person that booked the tour must submit a written document with changes you require while every effort will be made, changes cannot be guaranteed.
If you are prevented from travelling on the tour, unfortunately there is no refund, transfer or postponing options available as the Bhutanese government has strict Tourism policies.
BHUTAN PASSPORT & VISAS
All clients must have a valid passport with at least 6 months validity from return date. As you are unable to obtain visas to Bhutan you need to send your passport details to Ace the Himalaya for visa applications for this country, we require this information at least 30 days prior to departure.
TIBET BOOKINGS & PAYMENTS
To process a Booking you must send us a completed booking form with 50% non-refundable deposit for all Tibet Trips. We require you to fax or e-mail a copy of your passport to our Kathmandu office at 00977-1-4444911 or at [email protected]. After receiving a copy of your passport and the completed booking form with your non-refundable deposit we will send you final confirmation receipt.
All deposits required are per person per trip. Please contact us regarding direct deposit details. A bank service charge may apply and should be paid at the time of deposit.
Remaining balance should be made minimum 20 days before the trip departure. We also reserve the right to cancel your trip should the full amount not be paid in time.
For Credit Card payment please contact us. We only accept Visa, MasterCard, American Express card and a 4% levy will be added for card processing fee.
Where possible we will accept your last minute booking 15 days prior to tour departure date, when booking full payment is then required.
TIBET CANCELLATION & BOOKING CHANGES
Cancellation notice is required minimum 30 days prior to trip departure and must be made in written form, such notice commences from the day the note is received. Cancellation shall be valid with approval from the company after receiving documentation. The Trip shall then be termed as cancelled and a cancellation charge of 50% of the trip amount would be deducted from the advance paid.
There will be no refund to clients that provide less than 30 days notice, before trip departure and if a passenger leaves a trip for any reason whatsoever, either voluntarily, involuntarily or if you commit any unlawful act after the trip has commenced. We will make no refunds for any meals, accommodation or services not used.
Should you require other changes to your original tour, the person that booked the tour must submit a written document with changes required. While every effort will be made, changes cannot be guaranteed.
If you are prevented from travelling on the tour by genuine circumstances, for example (without restriction) because of death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, you may postpone transfer your booking to another person, provided they meet all the requirements relating to that tour. You must provide proof of why you are unable to travel at the time you transfer your booking. A fee of $200 US per person is required if you postpone or transfer this tour no less than 30 days prior to trip departure, if less than 30 days before arrival there is no postpone or transfer option available.
TIBET PASSPORT & VISAS
All clients must have a valid passport with at least 6 months validity from return date. As you are unable to obtain visas to Tibet you need to send your passport details to Ace the Himalaya for visa applications to this country, we require this information at least 20 days prior to departure.
TRAVEL INSURANCE
Travel insurance is compulsory for all Clients undertaking any tour. It should provide adequate protection for the full duration of the tour to cover personal injury, death, medical expenses, repatriation expenses, helicopter rescue, air ambulance and adequate cover for baggage.
HEALTH & FITNESS
All our tours and treks require a level of fitness, therefore you should always check with your local GP regarding your health and fitness before you travel. It’s the client’s responsibility to notify Ace the Himalaya of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of you require medical attention, that may affect your ability to travel.
CHILDREN
A legal guardian must accompany all travelers under the age of sixteen. If you have a question regarding age and suitability, please contact us for further information.
PUBLICITY
You agree that Ace the Himalaya may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes through whatever medium it chooses.
CHANGES TO YOUR TRIP AND PRICE DUE TO NATURAL DISASTER, FLIGHT DELAY, ETC
Travelling with Ace the Himalaya requires a degree of flexibility, good humor and an understanding as unforeseen changes to the itinerary, modes of transportation and accommodation can occur at any time. Changes can also be cancellation and postponement of the trip. Such changes happen due to the unpredictable circumstances such as: flight delay, political unrest, bad weather, road blockage, any natural disaster (earthquake, landslide, flood, snowfall, avalanche, etc.) or other things beyond our control.
When such situations occur, the above mentioned cancellation and booking changes policy doesn’t apply. In other words, there will be no refund of the amount you have paid to us. And any extra cost occurred shall be borne by the clients. We also won’t be responsible for loss of employment, injury, illness and loss of life resulted by the situations beyond our control. However, we will try our best to take you to safety from any kind of danger.
And in the event of cancellation of the booked trip due to reasons out of our control, you are free to reschedule your trip or take an alternative trip of the same category. While rescheduling the trip, you will receive the full credit from your previously booked trip, and you will only pay the difference amount between old and new prices if the price increases for the rescheduled departure.
Furthermore, single-room supplement charge will be imposed to the clients who don’t have another tour participant to share accommodation with. Our trip packages are based on twin-sharing accommodation. And we reserve the right to revise pricing rates posted in our marketing material under any circumstances or on the pressure of various external factors like changes in exchange rate, government action, etc which are far from our control.
PRIVACY
In order to collect information from you to make a booking through Ace the Himalaya we ask many questions to obtain the necessary permits etc. No private or personal information that you supply to us when making a booking will be disclosed for any other purposes.
RISK & LIABILITIES
We are committed to providing the best services which will give you a “once in a lifetime” journey. So, we perform our duties honestly and seriously to achieve our commitment. However, the entire program is conducted strictly under the rules and regulation of their own policies.
Therefore, Ace the Himalaya and its related organization shall not be responsible for any changes in the itinerary due to unavoidable circumstances such as government restriction, bad weather, road blockage, political unrest, cancellation of flight, delay, sickness or accident, any natural disaster (earthquake, landslide, flood, snowfall, avalanche, etc) or other things beyond our control. But we will try our best to take you to safety from any kind of danger. Any extra cost incurring thereof shall be borne by the clients on the spot.
OUR RESPONSIBLE TOURISM POLICY
Ace the Himalaya are re-inventing tourism for the benefit of local people, tourists, environment and the tourism industry at large. We ask that you read our Responsible Travel and Ethnic Tourism policy in detail before you book your holiday with us, as we expect that you will adhere to our policy and guidelines while travelling with us.
COMPLAINTS
Should you have a complaint about the trip or tour, make it known to a tour leader or guide at the earliest opportunity, so that s/he may take appropriate actions to resolve it.
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