Explorer Katmandou Chitwan Pokhara

Down Payment

To secure place, 30% down payment is required to make in advance as per the company policy. Rest payment can be paid 30 days prior to departure.

please contact us if this will cause you a problem; we do try to be flexible

How to make the Payment.

                                By Bank Transfer:

Account Holder’s Name: Himalayan Sanctuary Adventure (P).Ltd

Account No.:  0570010140638

Bank’s Name: Mega Bank Nepal Ltd

Bank’s Address: Thamel, Kathmandu, Nepal.

SWIFT CODE: MBNLNPKA

Note : Please do not transfer your amount to any other bank account then the above-mentioned details. Even in case if you receive any emails that request you to transfer to any other bank account. Please immediately contact us

Payment of the Balance

Rest amount can be paid before a month of your arrival. If you choose to settle your holiday balance by credit card a handling charge of  4% on the outstanding balance is made. There is no handling charge for payment by bank transfer.

Last Minute Booking

We accept your last minute booking  for ONLY IN CASES OF NEPAL TRIPS, but LAST MINUTE BOOKING WILL NOT BE ACCEPTABLE FOR BHUTAN AND TIBET TRIPS).

Refund Policy

No refund will be made for 30% deposit amount in case of cancellation of trip for any other else reason but we are flexible to postpone your trip in any later days. Having paid full amount of any trip, you will get your money back but still cancellation charge (20%) is invoiced to you. Written notification of your cancellation should be made to cancel any trip.

Supplement Charge

On our holidays tour / trek packages, rooms or tents are provided in twin sharing basis. Thus, single room supplement charge will be imposed to client who does not have another tour participant to share room /tent with.

Incomplete Tour

No refund will be made to clients who drop out from the journey regardless of whatever portions remain unused in the itinerary.

Unforeseen Circumstances

If Himalayan Sanctuary Adventure Private Limited cancels your trip because of unforeseen circumstances like war, natural disasters, conflict, unfavorable climate etc., we will be happy to refer you alternative trip of a similar standard. Even if this doesn’t fit your personal interest, all money paid by you to our company will be refunded. But remember, any other expenses incurred by you as a result of this booking are entirely your responsibility.

Clients’ Responsible

A tour / trek guide who represents Himalayan Sanctuary Adventure Private Limited deserves all authority during your tours/Treks.

Travel Insurance

You must purchase comprehensive travel insurance package against medical, natural calamity, helicopter evacuation, personal accident, trip cancellation etc. This is strongly suggested to all our  clients.

Tour Amendment

To make alterations of any trek / tour itinerary, prior notice is requested. You’re advised to stay in touch with us. But occasionally, you may be obliged to do so en route under certain circumstance for instance bad weather etc.

Papers & Documents

All necessary documents should be presented in sequence for example to issue visa, necessary permits etc. We’re not accountable in case of any trip formality not completed in time before the trip departs on the absent of essential papers and documents.

Flight Delay/Cancellation

There is virtually possibility of flight delay or postponement for notorious weather in Himalayan regions which could be happened, in particular, in Everest region (Lukla), Jomsom, Dolpa, Simikot and Jumla region etc. In such case your itinerary will be modified.

HSA mission is to finance its community enhancement programs through the revenues generated by tourism. The proceeds from any HSJ organized tour and trek goes 10% directly to uplift educational status of needy children of rural areas of Nepal through Himalayan Community Project.

If you have any other queries, Please feel free to www.himalayasanctuary.com

Our Liability

Our obligations and those of our suppliers providing any service or facility involved in any part of your travel are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used, if you wish to make any claim against us.

Termination of your booking

We reserve the right in our absolute discretion to terminate your travel without notice ,If your behavior be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.

Unused Services

No refund will be due to you in respect to the non-utilization of any part of the travel arrangements made for you, by Himalayan Sanctuary Adventure Private Ltd.

Travel Insurance

It is a condition of the agreement between us that you take out adequate vacation and travel insurance against cancelation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.Fail to secure such travel insurance coverage prior to your Nepal Travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify Himalayan Sanctuary Adventure Private Ltd and our overseas travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.

Complaints

We do our best to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. We can be reached 24 hr / 7 days by calling at Cell /what’s app/Viber +977-9843138264  from wherever you may be. If a problem arises during your Nepal trip, please contact us immediately,so we can help you.E-mail : [email protected]

If your complaint cannot be resolved locally, you should advise us within 30 days of the incident, in writing, by giving your  detailed description of your complaint and other relevant information.

Please Note : If you do not follow our complaint procedure, we cannot accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.

Applicable Law

Any contract or dispute between us  are to be governed by and construed in accordance with Nepal law. Both parties agree to submit to the exclusive jurisdiction of the Courts of Kathmandu City, Nepal.

Effective Date

The effective date of this policy From  January 1. 2018  and it replaces all prior privacy policies issued by Himalayan Sanctuary Adventure Private Ltd . We reserve the right to change our policy at any time.