CANCELLATIONS, REFUNDS & BOOKING CHANGES
- In given Group or FIT rates, number of the Children cannot exceed 10% and Infant cannot exceed 5% of the actual group size. In such a case, new calculation will be required to operate.
- Above Tour Package Includes Compulsory Shopping such as Leather, Carpet, Turkish Delight, Jewelry, Pottery based on Tour Length. For Non Shopping tours, please kindly ask re calculation.
- Responsibility for Luggage allowance is 15Kg for each passenger that Domestic tickets being issued by Dorak Tours. Any excess luggage exceed mentioned allowance will be paid by customer or booking party directly at the Airports.
- Tour Packages that includes Domestic Airfare, only valid for bookings 40 Days before arrival. Bookings processed after this deadline may apply supplement depending on latest airfare of Airline Companies.
- Notice of cancellation must be made in writing directly to us.
- The following scale of charges will apply, per person, when cancellation is notified for Tour packages with hotel Accommodation.
- Agents cannot re-schedule tour or booking dates to waive no show fee borne by the Hotels due revision or actual cancellation.
Between 40-21 Days 30% of the package cost
Between 20-15 Days 75% of the package cost
Between 14-00 Days 100% of the package cost
- In case customers have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. We regret that we are not able to make refunds from absences from a tour, including missed nights and sightseeing.
- No refund will be made in respect to accommodation, meals, sightseeing tour or any other services which are included in the tour fare but not utilized by the tour participant, either in part or full, or where passenger amends, cancels or otherwise varies
arrangements after commencement of the tour. No refund policy will be also applied for tours that cannot be operated due weather conditions such as Cable Car or Hot Air Balloon.
- We reserve the right to cancel or reschedule any tour departure in accordance with operating requirements or circumstances beyond our control. Should this occur, we will offer you an alternative arrangement. If there is a difference in cost this will be for your account. If you do not accept this alternative arrangement within 7 days we may treat this contract as at an end. We will refund all monies and will then be under no further liability. Dorak Tours is not responsible for any costs for other travel arrangements affected due to our cancellations.
- No claim will be considered and no action will lie against Dorak Tours unless a typewritten notice of claim is received by registered mails by Dorak Tours within 3 weeks of the completed tour. No refunds will be made for unused services once travel arrangements have commenced. Typewritten claims must be received within 3 weeks after scheduled return date by registered mail.
- There will be no refund for unconfirmed cancellations or room changes, That is why, please kindly ensure that your request has been received by appointed operation department and confirmed in return.
- Dorak Tours may act solely in its capacity as marketing agent on behalf of its suppliers such as air carriers, ground operators , cruise lines and hotels identified on documents supplied in connection with purchase of the tours. Dorak Tours shall not be held
responsible for any wrongful or negligent acts or omissions by any supplier or other party not directly owned or controlled by Dorak Tours, or by the failure of any equipment operated by any such supplier or other party.
CHILDREN POLICY:
Ages 2-6 : Free of charge
Ages 6-12 : 30% discount from the adult fee
12 and above : Adult fee
TAXES:
Taxes (V.A.Tax between 8-18%) as imposed by hotels and local governments. Should there be Any changes in the tax ratio the difference will be reflected on rates.
OPTIONAL TOURS:
HOT AIR BALLOON - Per person price $320
DINNER IN THE SKY – Per person price $180
POTTERY Workshop – Per person price $50
JEEP SAFARI – Per person price (1,5 hours) $120
JET BOAT – Per person price (20 mins) $60
TURKISH TRADITIONAL HAMMAM – Per person price (Ranging from $75 to $225)
PRIVATE BOSPHORUS TOUR IN ISTANBUL – Per person price: $60 (Minimum 10 pax)
WINE TASTING IN CAPPADOCIA – Per person price 70$ per person
HORSE RIDING – Per person price $60
*Payment Terms & Conditions are subject to change.
*Package rates not valid during congress & special events period.