Terms and Conditions:
The purchase of our tours, packages, day trips and cruises(hereinafter referred to be "services") offered by Beyond The Nile Tours Canada, constitutes a contract between you ( the "customer" or customers) and Beyond The Nile Tours, which includes namely the terms and conditions described hereinafter. Please ensure you read and understand these terms and conditions prior to booking.
Deposit:
A deposit of 30% of the tou rprice plus full payment of Insurance (cancellation insurance) is required at the time of booking.
Final Payment:
The balance of payment is due 45 days prior to departure, immediately if booked within the 45 days of departure. If final payment is not paid by the required time Beyond the Nile Tours has the right to cancel the booking and keep the non-refundable deposit.
Cancellations:
In the event of cancellation, the agent or customer must contact Beyond The Nile Tours immediately. As charges as per the date the cancellation is received by Beyond the Nile Tours and billed as shown:
Up to 22 days prior to departure………………….loss of deposit
15-21 days prior to departure……………………..50 %
Within 14 days prior to departure…………………100%
****Any extra services ((optional tours & flight upgrades & sleeper train ticket)) that were pre-booked are 100% non-refundable
Hotel Changes:
We at Beyond The Nile Tours will do everything within our ability to provide the services as booked. In the event a Hotel is unavailable we reserve the right to make a change with in the same category of Hotel and room choice. Hoteliers and Cruise lines are solely responsible for the room assignment or cabin allocations, should the customer wish to alterthe assigned room or cabin, the changes will be subject to availability and payment of additional fees paid direct .
Nile Cruises:
We reserve the right to change the Vessel that will be used on tour should that Vessel be unavailable at the time.
Changes requested by Agent or Customer:
Will be subject to cancellation penalties as listed above, and are at the sole discretion of Beyond The Nile Tours and are subject to the rates of the new products booked as per the original booking dates.
Cancellation by Beyond The Nile Tours:
Cancellation of tour program by Beyond the Nile Tours, will result in a full refund of amount collected from the client. These returned funds will constitute full settlement of any claim you might have against Beyond The Nile Tours for the cancellation.
Insurance:
Cancellation insurance is mandatory Insurance for medical purposes is highly recommended, speak to your agent or request a quote when booking via the link provided.
Travel Documents:
A valid Canadian or US passport is required to travel to Egypt (must be valid for a least 6 months after date of return), Tourist Visas are also now required to be processed prior to departure. Link to visa application provided in booking information. Other nationalities must check requirements prior to booking. Passport information required at time of booking.
Force Majeure:
Beyond the Nile Tours shall not be liable for any claim , loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, either mental or physical, resulting from delay, cancellation or accident, illness, injury or death due to:
An act of god or force majeure, or a third party.
A war, revolution, insurrection, riot, blockage, terrorism, or act of terrorism, or any other unlawful, act against public order or authority.
Fire, flood, explosion, earthquake, volcanic eruption, epidemic, pandemic, quarantine, public health emergency, storm, lighting, hurricane, tornado, tropical storm or any other adverse weather condition.
Accident to or failure of an aircraft or a ship or any equipmentused in connection therewith, loss of or hijacking of an aircraft or a ship , or any shortage of or inability to provide labor, fuel or facilities:
Any strike lockout, or labour dispute or other industrial disturbance whether involving Beyond The Nile Tour employees, the employees of a service provider Beyond the Nile Tours relies on to conduct business.
Any other causes beyond the reasonable control of Beyond The Nile Tours, whether actual, threatened or reported, which may interfere with the operations of Beyond The Nile Tours or of its service provider.
Any default from a supplier upon whom Beyond The Nile Tours relies for the performance of the whole or part of the services described and provided here-under:
Customer Responsibility:
Statement to Travel supplier: Customers are responsible for advising the agent of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed.
Health:
Customers whose physical condition so requires must ensure they have sufficient quantity of any required medications, they must hand carry these medications at all times. It is at the customer’s responsibility to insure they are fit to travel.
Excursions:
The Customer may want to participate in excursions, optional tours and activities (collectively, the “excursions’) that may be offered for an additional fee by Beyond The Nile Tours on behalf of local suppliers. These excursionsare purchased at the Customer’s sole risk , and Beyond the Nile Tours shall not be held liable for the quality, safety of such excursions that are organized and conducted by a third party supplier according to the security standards and norms that may differ from those in the country of origin of the Customer. Any written or oral contract deemed to have been made by the Customer and Supplier of such excursions and shall be undertaken at the Customers on risk of loss, damage, or injury, Beyond the Nile Tours shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such excursions.
Confidentiality:
Beyond The Nile Tours, protects the confidentiality of the personal information of its customers in accordance with applicable laws.
Comments and Claims:
In destination a customer must speak to the Beyond The Nile Tours representative, to assist with remedy to any problem without delay. When the service issue is not with Beyond The Nile Tours, they must contact the local representative tour guide, hotel staff, or airline involved. If this still is unresolved the Customer is then requested to email his/her comments to the following email, [email protected] within 30 days of return.
