T&Cs for bookings made after 16th August 2022:
Cancellation terms
More than 60 prior to travel: 20% Non-refundable deposit
plus any prepaid items (e.g. flights)
60-21 days prior to travel: 55% Tour Total Cost is forfeited
20- 8 days prior to travel 70% Tour Total Cost is forfeited
7 days or less prior to travel 100% forfeited
T&Cs as of 22nd September 2020:
If cancelled more than 45 days prior to travel: Loss of deposit.
If cancelled 44-21 days prior to travel: 55% of Total Tour Cost non-refundable
If cancelled 20-8 days prior to travel: 70% of Total Tour Cost non-refundable
If cancelled 7 days or less prior to travel: 100% of Total Tour Cost forfeited
T&Cs:
A non-refundable deposit of 20% of the tour cost or NZ$250 per person, whichever is greater, is required to secure your booking. Any prepaid items (such as flights) will also need to be paid at time of booking.
For tours booked to depart within 45 days full payment is required at the time of booking.
Cancellation up to 45 days prior to departure:
If you cancel your tour at any time prior to 45 days before your tour commencement the deposit portion is non-refundable as are any additional fees collected.
Cancellation 45 - 21 days prior your tour commencement date:
If you cancel your tour 60-21 days prior to your tour commencement date a cancellation fee of 35% of the total tour reservation value plus any cancellation fees applied by other providers such as accommodation, car rental and other activities. Plus the above deposit values
Cancellation 20 - 8 days prior your tour commencement date:
If you cancel your tour 20-8 days prior to your tour commencement date the cancellation fee will be 70% of the total tour reservation value, plus any cancellation fees applied by third-party providers that are subject to cancellation terms.
Cancellation 7 days or less prior your tour commencement date:
If you cancel your tour 7 days or less prior to your tour commencement date a cancellation fee of 100% of the total tour reservation applies.
NOTE: while we understand that cancellations may at times be unavoidable we highly recommend you purchase adequate travel insurance to cover you for this.
