Hotels
All hotels included in our website are carefully selected among the best options taking into consideration the "quality-price" ratio according to their category and include daily breakfast and rates (see below), except where otherwise indicated. Greca Viajes reserves the right to a grace period of 90 calendar days to update its system in the event that the current legislation regarding rates is altered at the destination and reserves the right to change the hotels in its programming for organizational reasons. confirmed by others with similar characteristics having previously informed the client.
Transfers
As specified in the itineraries, they include assistance and/or transportation.
The maximum waiting time at airports is 90 minutes from the arrival of your flight and 45 minutes at ports and train stations.
In the same way, in hotels, the waiting time is of maximum 10 minutes.
The transfers included in each reservation are shared, without exception, with the members of the same reservation identified under the same code or reservation number.
Greca Travel to reduce CO2 emissions and the environmental impact the Travel industry generates will use the same vehicle for other travelers in the same route with different reservation code.
Meals
As specified under the items "Included" in each tour.
Tours and sightseeings
The transport is carried out on air-conditioned buses driven by professional drivers, with local, itinerant or licensed tour-guides, depending on the tour.
Not included in the price of the tours
Hotel taxes, Airline tickets, airport taxes, passport expenses, visa expenses, Travel Insurance (in products of up to 2 days), laundry services, telephone expenses, drinks, meals not included in the itineraries, tips of any kind (non-compulsory), personal matters, baggage excess or transportation fees, optional tours or tours not included during cruises, unless otherwise stated under "Included in this program or this package includes."
Discounts and policy for children and infants
Discounts for reservations containing 10 travelers or more are granted automatically through our website and consider, without exception, that all travelers perform all services simultaneously, including but not limited to visits, transportation, guides, transfers, etc.
Discounts for minors must be requested. Greca Travel reserves the right to charge additional charges at destination in the event that the traveler or client has intentionally omitted, or not, their correct dates of birth or age "at the time of travel". The traveler accepts that he has complied with mandatory and truthful reporting of the dates of birth or, alternatively, the age of the children at the time of travel.
Keep in mind that discounts for groups or minors cannot be combined with any other promotions.
Baggage
Passengers are allowed to carry a handbag up to 7kg and case of normal size, with a maximum up to 23kg in all our buses and means of transport.
All flights booked by Greca Travel, unless otherwise stated, include a bag and a handbag per person, in accordance with the size and weight allowed by the airline company operating the segment or flight route.
Health issues
Any impairment, be it physical or mental, that requires special attention or treatment, must be disclosed at the moment of booking. Greca Travel is a friendly travel agency that promotes and welcomes travelers with special needs.
Prices
All prices are subject to change without prior notice due to potential increases in hotel taxes and fees, cruise company rates, currency fluctuation, fuel charges, or any government-imposed taxes, as well as other additional charges.
Deposits and payments
The credit cardholder understands and accepts that at the moment of paying for his/her services or on behalf of someone else, the transactions are made remotely without their physical presence of the credit card in our offices. These remote charges may be carried out online, in written or by telephone by the client or cardholder him or herself. A grace period is granted to the owner of the credit card to notify us in writing about the non-acceptance of the charges and may subsequently request the reimbursement of the amount.
Modifications - Cancellations - Reimbursements
MODIFICATIONS
Any amendment of the content or arrival dates of the purchased services up to 21 days before the beginning of your services will not incur any cancellation fees, except if the new provided dates contain a rate difference. If the new arrival date is cheaper than the original one, Greca Travel will refund the difference.
If your selected product contains an airline or train ticket, any publicly disclosed charges imposed by the airline or train company due to changes (such as rescheduling, name corrections, or rerouting) will be charged to the traveler.
In adition, a handling fee applios per modified segment and per person, structured as follows:
- For intercontinental flights, the handling fee is €20 per segment, per person.
- For all other flights, the handling fee is €10 per segment, per person.
- For train tickets, the handling fee is €10 per segment, per person, regardless of route or distance.
The classification of a flight as *intercontinental *is determined based on the geographic location of the departure and arrival airports.
Please note that updated travel vouchers (in the case of modifications) or refund documents (in the case of cancellations) will be issued and sent once per week, on Wednesdays.
CANCELLATIONS
All cancellations must be submitted in writing by email and shall be effective within the next 24 hours. A handling fee of 10€ per person is included in all our packages and cruises, and is non-refundable in case of cancellation.
In case of cancellations within less than 31 days prior to your arrival, cancellation expenses shall be collected in advance in accordance with the following tables.
For standard land-based programs, the following cancellation fees apply:
- Up to 31 days before arrival: No charge (only handling fees apply)
- 30-15 days before arrival: 35% of the total price
- 14-08 days before arrival: 50% of the total price
- 7-0 days before arrival or in case of passenger's no-show: 100% of the total price
Products with a cancellation policy of less, equal to, or greater than 31 days (1) will unify expenses with the period mentioned in the 30-15 days before arrival segment, unless otherwise specified in the product (2):
Example 1: Free cancellation up to 31 days before arrival.
Example 2: Free up to 48 hours before arrival. If you cancel less than 48 hours before, the product is non-refundable.
For Greek cruise companies, the following cancellation fees apply:
- Up to 90 days prior: No charge
- 89 – 60 days prior: Loss of deposit (250€-500€ per cabin, according to cabin type and cruise duration)
- 59 – 30 days prior: 50% of the cruise fare
- 29 – 0 days prior: 100% of the cruise fare
Cancellation policy for Airline & Train Tickets
Airline or train tickets included in any program are non-refundable and incur 100% cancellation fees from the moment of purchase, unless otherwise specified in the product.
In addition, a handling fee applies per flight or train segment and per person, structured as follows:
- For intercontinental flights, the handling fee is €20 per segment, per person.
- For all other flights, the handling fee is €10 per segment, per person.
- For train tickets, the handling fee is €10 per segment, per person, regardless of the route or distance.
The classification of a flight as intercontinental is determined based on the geographic location of the departure and arrival airports.
In the case of a date modification request, only the applicable handling fee and any charges imposed by the airline or train company will apply.
Example: Free until 31 days before arrival, except airline tickets, which are non-refundable. The rest of the program follows the general cancellation policy outlined above.
Travel safely with our included Health and Cancellation Insurances, which cover up to 100% of the price in case of hospitalization of the policyholder or a direct relative, death, or other unforeseen events. Additionally, we offer optional extra insurance plans for enhanced coverage, allowing you to tailor your protection according to your needs!
Any and all reimbursements will be made directly using the same payment method that was originally selected, every Wednesday or the immediate following business day, should our headquarters be closed.
Single and Triple Accommodation
Prices for single passengers reflect rooms and cabins in single occupancy. Greca Travel cannot arrange for shared accommodation in hotels during land tours. Shared accommodation on cruises is provided upon request.
Triple rooms usually consist, for the third guest, of an extra bed, a sofa bed, or a similar option depending on the accommodation. On cruises, triple cabins typically include bunk beds. If passengers prefer a different configuration with standard individual beds (especially recommended for elderly travelers), they must contact us in advance to check availability and specific conditions. The discount granted to the third occupant is distributed among all participants, hence the lower price.
Tips - Taxes - Entrance Fees
For further information, please refer to the section "This package includes" or the description of the "Itinerary", day by day, for the program to be acquired or compared. Alternatively, do not hesitate to contact a member of our Sales Team or send your doubts or questions through any contact form.
Travel documents
Every passenger has the duty and the responsibility to have the necessary visas and travel documents in order and in accordance with the applicable rules. Greca Travel may provide information in this regard, but is not responsible for it.
Personalized attention
The offices of Greca Travel or Greca Travel e-service are open from Monday to Sunday, from 8:30 am to 17:30 pm, all year round, except when otherwise publicly announced. A 24-hour emergency phone is also available so we can assist our passengers in any moment of the day or night, helping them solve any inconveniences they may have.
Limitation of liability & force majeure
Greca Travel e-service P.C., known as tour operator and/or its representatives, acts only as an agent for the transport company or other companies. The liability of the tour operators and/or its proprietors is limited.
Tour operators and/or its agents will not be held liable in the event of a breakdown, loss, accident, disease, delay or any anomaly in any vehicles used for the transport, orany incident caused by any action of the employees or company in charge of the organization of the transport.
Tour operators and/or its representatives are not liable by any consular, political ormilitary issues that may be caused, voluntarily or involuntarily, by the passenger or any other person.
The operator is not liable for the actions or negligence of the owner of the hotels or its employees.
Greca Travel e-service P.C reserves the right to decline, accept or withhold any person, and change or cancel tours, if necessary, for any reason, including lack of payment, and may notify the local authorities.
Tour operators and/or their representatives are not responsible for the expenses that derive from modifications in the contracted services, due to adverse weather, statement of the official authorities of the country where the service is provided, epidemiological, strike and/or other external to Greca Travel.
Tour operators and/or their representatives are not responsible for damages or thefts that affect users and their property during the activity, as well as the expenses derived from such events.
Tour operators and/or their representatives are not responsible for errors, misunderstandings or delays that occur by travelers when they arrive at the meeting point of the activity.
Dispute resolution & severability
For any dispute that may arise responsible are the courts of Athens, Greece.
If any provision of this terms and conditions is held invalid or unenforceable that provision will be eliminated or limited to the minimum extent possible, and the remainder of the letter will have fill force and effect.
The booking request involves the acceptance of the Terms and Conditions listed above.
Problem resolution
If you have any problems related to the services purchased through Greca, you must contact us through our 24-hour emergency line to provide you with a quick solution.
If your complaint is not resolved or you are not satisfied with the resolution, you must send us a formal written email of your claim to [email protected], explaining all the relevant information in as much detail as possible, indicating your reservation code, and attaching all the information and evidence that you consider relevant.
The deadline for submitting your claim is 14 calendar days after your departure. After this date, we continue to accept claims, but we cannot guarantee the correct resolution of the same.
