BOOKING AND CANCELLATION POLICY
When booking a tour or trek with Alpaca Expeditions, you are entrusting us with your holiday time and we will work hard to make it successful. Our team will ensure that you are safe, well-fed and having as good of a time as possible, but there are some factors out of our control that may interfere in your trip. By booking a tour with Alpaca Expeditions, you are agreeing to the following terms.
DEPOSITS
All our tours require a deposit and they are non-refundable in all circumstances.* The deposit required is based on your tour price (per person).
Tour Price (Based on Per Person) Deposit Required
Any tour under $1000 US $200 per person
Any tour over $1000 US $400 per person
** Tours that include 4 and 5 star Hotels must pay in full for HOTELS at time of booking.
Deposits are for the person booked ONLY and are not transferable to any other person under any circumstance. Cancellation will be applied as listed below.
CANCELLATIONS
If you need to cancel, your deposit will not be refunded and there may be additional cancellation fees. The terms of your cancellation are based on how far in advance of your trip you notify our office and they are listed clearly below.
We understand that there are many unexpected complications that will lead you to cancel your tour. You the client are responsible under the terms below no matter the cause of cancellation: sickness, pregnancy, health of family, accidents, work schedules, strikes or any other factor. There are absolutely no exceptions.
ONCE BOOKED, DEPOSITS ARE NON-REFUNDABLE. CHART BELOW OUTLINES WHAT FURTHER FEES WILL BE DUE.
Cancellation By Terms
If you cancel within 6 weeks of your start date 60% your TOTAL TOUR COST is DUE
If you cancel within 2 weeks of your start date 80% your TOTAL TOUR COST is DUE
Within the week of your trek (7 days) 100% your TOTAL TOUR COST is DUE
PAYING FINAL BALANCE
All final payments are due before the trek commences at our office in Cusco. We accept US currency and Peruvian currency based on the exchange rate of that paying day. Any denomination is accepted as long as bills are in good condition - no torn bills are accepted.
Peru in general works mostly in cash. The use of credit cards is still relatively new here and not a normal practice, in fact only tourist destinations accept credit cards. For us to run an efficient business, cash is STRONGLY encouraged. We do understand that carrying a large amount of cash is uncomfortable, so do accept Visa cards (plus 5% processing fee) or PayPal payments (plus 5.5% processing fee) but this will incur a fee per transaction.
For those staying in the Sacred Valley before your tour (Urubamba, Ollantaytambo, Yanuara, Pisaq, or any other location outside of Cusco), you must stop by our office before leaving the city to pay your balance.
