1) Introduction
These terms and conditions govern the contract between the individual(s) purchasing the travel
event services (hereafter “the client(s)”) and Devine African Safaris LTD (hereafter “the
company”) to the exclusion of all other terms and conditions, save for those implied by law. No
variation to these terms and conditions shall be valid unless given in writing and signed by the
client and the company director.
2) Acceptance of booking
The person (‘head of group’) who signifies his/her acceptance of a booking does so on behalf of
persons under his/her authority, which means that all group members are equally bound by
these terms and conditions.
3) Subject of these terms
All offers, estimations or quotations provided by or bookings made with the company are
subject to these terms.
4) Deposit
To secure a booking, a non-refundable deposit is required which shall be the sum of 30% of the
land arrangement costs, plus the full amount for the gorilla permits (US$ 800 per permit), the
chimpanzee permits (US$ 300), and all air tickets (if needed) for each person in the group.
5) Full payment
The full amount owed by the client to the company shall be payable not less than six weeks
prior to the date of departure. If the full amount is not paid in due time, the company reserves
the right to treat the booking as cancelled. The company will not be held responsible for price
changes or over-bookings in the time between booking and receiving the deposit. Bookings
made within six weeks of the departure date must be paid in full immediately. Payments can be
made by bank transfer to the company bank account in Uganda. Transfer costs are to be paid by
the client(s).
6) Cancellation by Devine African Safaris LTD.
The company reserves the right to cancel the event or any part of it for any of the following
reasons:
• If the company or its supplier(s) regard adverse weather conditions or other safety
concerns as unacceptable and which cannot reasonably be overcome.
• If the company reasonably believes that you may cause harm or damage to its
reputation or to the reputation of its suppliers or to property belonging to its suppliers
• If a company supplier or suppliers is/are unable to host the event for any reason.
• If changes you wish to make to the booking mean it is uneconomical or impractical to
hold the event.
Should the company cancel an event, it shall be rescheduled for a mutually convenient date, or
a refund shall be provided to the client.
Save as above, the company shall be under no further liability to the client for cancellation of
the event or any part of it. If, due to reasons beyond our control, an event is unable to take
place due (but not limited) to the closure of premises, the ceasing of trading, or a change in
supplier’s management, the company will provide the client with an alternative event and if this
does not prove possible, shall refund the cost of the event.
7a) Cancellation by client(s)
The cancellation of a booking by the client must be made in writing and signed from the group
head. The amount of the cancellation fee is calculated according to the date on which the
company receives written cancellation notice:
• Up to 90 days before the departure date, the cancellation fee is 10% of the land
arrangement plus the full cost of gorilla permits, chimpanzee permits and flight portions.
• 75 days before the departure date, the cancellation fee is 75% of the total cost of the
booking plus the full cost of gorilla permits, chimpanzee permits and flight portions.
• 60 days before the departure date, the cancellation fee is 90% of the total cost of the
booking plus the costs of gorilla permits, chimpanzee permits and flight portions.
• 30 days before the departure date, the cancellation fee is 100%.
• Cancellation before the deposit has been made will not incur any fees.
Cancellation, medical and repatriation insurance is compulsory for all Devine African Safaris
events, and it is the client's responsibility to arrange such insurance through the client’s broker.
It is strongly recommended that clients also take out insurance to cover emergency travel and
accommodation, lost baggage and any other cover the clients deems fit. Other than compulsory
insurance, the decision of which insurance cover he/she obtains is solely the responsibility of
the client.
7b) Cancellation of clients joining a group
If one or more clients of a larger private group cancel a trip, they will be charged their part of
the shared costs for that group trip, so that the rest of the group will not face any price increase.
This amount is in addition to the general cancellation fees (as listed in section 7a).
8) Alterations made by Client(s)
The company shall try to accommodate any reasonable changes the client wishes to make to
the event. Alterations and amendment requests should be made with the company and not
with end suppliers. And such requests should be made in writing to the company by the group
head. These changes shall not be deemed accepted until confirmed in writing by the company.
If the client wishes to increase or decrease the number of persons participating in the event,
this may be done up to six weeks prior to the date upon which your event is due to start
without additional charge. All amendments made after that date will incur an administration
charge of US$ 50.00 per person. The company cannot guarantee that the change to the price
will be pro-rata, but will instead depend upon the arrangements the company is able to make
with its suppliers. Subject to the company’s written agreement, the client may transfer a
booking to a person who satisfies all the conditions applicable to the event.
9) Alterations made by Devine African Safaris LTD.
When requested accommodation is fully booked or otherwise unavailable, the company
reserves the right to change the accommodation to an accommodation of the same standard in
the same area. This change must be communicated to the client.
10) Fare increases
Fare increases may occur due to any increase in airline tariffs, fuel costs, game reserve fees, or
fluctuation of exchange rates. The company reserves the right to modify the fare and add a
surcharge. Should any clients refuse to accept and pay such surcharge, the company reserves
the right to cancel the tour and retain full payment.
11) Client Responsibility
The client acknowledges that it is solely his/her responsibility to ensure that he/she is in
possession of the necessary travel documents that may be required in respect of the proposed
tour and itinerary as well as all health and other certificates that may be required.
12) Special Requests
Clients who have special requests must specify such requests to the company in the booking
reservation form. Whilst the company will always endeavour to accommodate such requests, it
does not guarantee that it will always be possible.
