AJDINIS TRAVEL TERMS AND CONDITIONS (updated 11 December 2025)
1. Booking & Reservation
1.1. To secure a reservation, a deposit of 30% of the total tour price is required at the time of
booking. The deposit is fully refundable up to 31 days before departure.
1.2. The remaining balance must be paid no later than 30 days before the start of the tour, unless
otherwise agreed in writing.
2. Cancellation by the Client
2.1. Cancellations must be submitted in writing and are considered effective upon receipt by Ajdinis
Travel.
2.2. The following cancellation policy applies:
• 31 days or more before departure – Free cancellation / full refund
• 15 to 30 days before departure – 25% cancellation fee
• 7 to 14 days before departure – 50% cancellation fee
• Less than 7 days before departure – 100% cancellation fee
3. Cancellation by Ajdinis Travel
3.1. Ajdinis Travel may cancel a tour due to force majeure, insufficient participants, safety reasons
or operational circumstances beyond its control.
3.2. A full refund or alternative date will be offered.
4. Changes to Itinerary
Ajdinis Travel reserves the right to make changes to the itinerary if necessary due to weather
conditions, safety issues, government restrictions, or events beyond our control. Clients will be
informed when reasonably possible.
5. Travel Insurance
We strongly recommend that all travelers obtain personal travel and medical insurance. Travel
insurance is not included in the tour price.
6. Responsibility & Liability
Ajdinis Travel acts as an intermediary between clients and service providers. Ajdinis Travel is not
liable for injury, loss, damage, delays, or expenses caused by third-party suppliers, weather,
government actions, strikes, or events beyond control.
7. Acceptance of Terms
By booking a tour with Ajdinis Travel, clients confirm that they have read, understood, and
accepted these Terms & Conditions.
8. Force Majeure
Ajdinis Travel will not be held responsible for situations beyond control, including but not limited
to earthquakes, pandemics, war, terrorism, strikes, extreme weather, or government regulations.
9. Health & Special Requirements
Clients must be sufficiently fit to participate in the tour. Any medical, dietary, or special
requirements should be communicated during booking.
10. Passport & Visa Responsibility
Clients must hold valid passports and required visas. Ajdinis Travel is not responsible for denied
entry or documentation issues.
11. Conduct
Ajdinis Travel reserves the right to remove a traveler from the tour due to disruptive, dangerous, or
abusive behavior without refund.
12. Accommodations
Accommodation is based on hotels listed in the itinerary. Ajdinis Travel reserves the right to
substitute similar accommodation if necessary.
13. Transportation
Transportation is operated by third-party providers. Ajdinis Travel is not responsible for delays,
cancellations, or schedule changes caused by these providers.
14. Photography Consent
Unless stated otherwise in writing, Ajdinis Travel reserves the right to use photographs and videos
taken during the tour for marketing purposes.
15. Governing Law
These Terms & Conditions are governed by the laws of the Republic of North Macedonia. Court
jurisdiction: Gostivar.
16. Travel Documents
Clients are responsible for securing and carrying required travel documents, tickets, and vouchers.
17. Client Responsibilities
Clients must respect local laws, customs, and follow instructions of guides and staff. Ajdinis Travel
is not responsible for consequences of non-compliance.
18. Traveler Substitution
Name changes or substitutions may be possible depending on availability and supplier rules and
may incur additional fees.
19. Complaints
Any issue must be reported to Ajdinis Travel immediately during the tour so we can address it on
the spot. Complaints submitted after the tour may not be considered.
20. Intellectual Property
Itineraries, texts, and content remain the intellectual property of Ajdinis Travel. Unauthorized
distribution or reproduction is prohibited.
21. Insurance Clarification
Tour prices do not include insurance coverage. Travelers are fully responsible for obtaining
insurance suitable to their needs.
22. Minimum Participation
Some tours require a minimum number of participants. If the minimum is not met, Ajdinis Travel
may cancel the tour and offer refund or alternative dates.
23. Additional Costs
Unless specified otherwise, tour price does not include optional excursions, entrance fees, tips,
personal expenses, meals, or additional hotel nights.
24. Privacy & Personal Data
Ajdinis Travel follows GDPR laws and handles personal information securely. Client data is used
only for operational purposes related to the tour.
25. Termination of Services
Ajdinis Travel may terminate services if a client fails to pay, violates rules, acts aggressively, or
behaves in a manner that endangers staff or other travelers.
26. Local Laws & Customs
Clients must follow local laws. Ajdinis Travel is not responsible for penalties or issues caused by
violations of local legislation.
27. Emergency Contact
Ajdinis Travel will provide emergency contact details and support throughout the journey.
28. Weather & Natural Events
Tours may be modified or activities cancelled due to weather or natural events. Refunds depend on
supplier and local regulations.
29. Liability Waiver
By participating in the tour, clients acknowledge inherent travel risks and agree that Ajdinis Travel
is not responsible for personal injury or property loss beyond control.
30. Child & Minor Policy
Child prices apply only when sharing a room with two paying adults. Children must be
accompanied by adults and follow safety rules at all times.
31. Reviews & Social Media
Clients are welcome to share experiences respectfully online. Ajdinis Travel may repost content
unless client requests otherwise in advance.
AJDINIS TRAVEL TERMS AND CONDITIONS (before 11 December 2025)
1. Booking and Reservation
1.1. To secure a reservation, a non-refundable deposit is required. The
amount will be specified in the booking confirmation.
1.2. The remaining balance must be paid by 3 days before tour prior to
the commencement of the tour.
2. Cancellations by the Client
2.1. Cancellations must be made in writing and will be effective on the
date received by Ajdinis Travel.
2.2. The following cancellation fees apply:
• 60 days or more before departure: 10% of the total tour price.
• 31 to 60 days before departure: 25% of the total tour price.
• 15 to 30 days before departure: 50% of the total tour price.
• Less than 15 days before departure: No refund.
3. Cancellations by Ajdinis Travel
3.1. Ajdinis Travel reserves the right to cancel a tour due to unforeseen
circumstances, insufficient bookings, or any other factors beyond our
control.
3.2. In the event of a cancellation by Ajdinis Travel, clients will be offered
an alternative tour or a full refund of the tour price.
4. Changes to Itinerary
4.1. Ajdinis Travel reserves the right to make changes to the tour
itinerary due to unforeseen circumstances. Clients will be notified of any
significant changes as soon as possible.
5. Travel Insurance
5.1. It is strongly recommended that all clients purchase comprehensive
travel insurance to cover any unforeseen circumstances, including trip
cancellations, medical emergencies, and travel disruptions.
6. Responsibility
6.1. Ajdinis Travel acts as an intermediary between clients and thirdparty service providers. We are not responsible for any loss, injury, or
damage sustained by clients during the tour.
7. Acceptance of Terms
7.1. By making a reservation with Ajdinis Travel, clients acknowledge
that they have read, understood, and accepted these terms and
conditions.
8. Force Majeure
8.1. Ajdinis Travel shall not be liable for any failure or delay in
performing its obligations under these terms and conditions due to
causes beyond its reasonable control, including but not limited to acts of
God, natural disasters, terrorism, war, strikes, and other unforeseen
circumstances.
9. Health and Special Requirements
9.1. Clients are responsible for ensuring that they are in good health and
capable of participating in the tour activities. Any special requirements,
such as dietary restrictions or mobility issues, should be communicated
to Ajdinis Travel at the time of booking.
10. Passport and Visa
10.1. It is the client's responsibility to ensure that they possess valid
passports and any required visas for the duration of the tour. Ajdinis
Travel is not responsible for any expenses incurred due to insufficient
travel documentation.
11. Conduct
11.1. Clients are expected to conduct themselves in a respectful manner
throughout the tour. Ajdinis Travel reserves the right to remove any client
who disrupts the enjoyment or well-being of others, with no refund
provided.
12. Accommodations
12.1. While every effort is made to provide accommodations as
described in the itinerary, Ajdinis Travel reserves the right to substitute
accommodations of a similar standard if necessary.
13. Transportation
13.1. Transportation during the tour is provided by third-party operators.
Ajdinis Travel is not responsible for any delays, cancellations, or
changes in schedule by transportation providers.
14. Photography and Marketing
14.1. Ajdinis Travel reserves the right to use any photographs or videos
taken during the tour for marketing and promotional purposes unless
otherwise specified by the client in writing.
15. Governing Law
15.1. These terms and conditions shall be governed by and construed in
accordance with the laws of North Macedonia. Any disputes arising out
of these terms and conditions will be subject to the exclusive jurisdiction
of the courts of Gostivar.
16. Travel Documents
16.1. Clarify the responsibility for obtaining and carrying necessary
travel documents, such as tickets and travel vouchers, and emphasize
that clients are responsible for any consequences of not having the
required documents.
17. Client Responsibilities
17.1. Outline specific responsibilities of clients during the tour, including
adherence to local laws and regulations, respect for cultural norms, and
cooperation with the tour guide and fellow travelers.
18. Substitutions
18.1. Specify your policy regarding substitutions. For example, if a client
needs to be replaced by another person, outline any associated fees or
requirements for such changes.
19. Complaints and Disputes
19.1. Provide a clear process for clients to follow if they have complaints
during the tour. Outline how disputes will be resolved and whether any
alternative dispute resolution methods, such as mediation, will be used.
20. Intellectual Property
20.1. If your tour includes any unique intellectual property (such as
guided content, written materials, etc.), specify who retains ownership of
these materials and whether clients are allowed to use or reproduce
them.
21. Insurance Coverage
21.1. Clarify whether your tour prices include any form of insurance
coverage (e.g., travel insurance, medical coverage) and encourage
clients to obtain additional insurance as needed.
22. Minimum Participation
22.1. If your tours have a minimum participant requirement, explain the
conditions under which a tour may be canceled if the minimum is not
met, and any associated refund policies.
23. Additional Costs
23.1. Clearly state what costs are included in the tour price and whether
clients should expect additional expenses for optional activities, meals,
or other personal expenses.
24. Privacy Policy
24.1. Include a brief statement about how you handle clients' personal
information and emphasize your commitment to privacy and data
protection.
25. Termination of Services
25.1. Clearly outline the circumstances under which Ajdinis Travel
reserves the right to terminate its services for a client, such as noncompliance with terms, disruptive behavior, or failure to make payments.
26. Local Laws and Customs
26.1. Remind clients to familiarize themselves with and respect local
laws and customs at the destinations they will visit. Highlight that noncompliance may result in consequences for which Ajdinis Travel is not
responsible.
27. Emergency Contact Information
27.1. Provide emergency contact information for clients during the tour,
including a contact person at Ajdinis Travel and local contact information
at each destination.
28. Weather and Natural Events
28.1. Clarify the policy regarding changes to the itinerary or cancellation
of activities due to adverse weather conditions or natural events. Specify
any refund or alternative arrangements in such cases.
29. Liability Waiver
29.1. Include a liability waiver stating that clients understand and accept
the inherent risks associated with travel and activities included in the
tour, and that Ajdinis Travel is not liable for any injuries, losses, or
damages.
30. Child and Minor Policy
30.1. If your tours involve minors, outline any special requirements or
conditions for travelers under a certain age. Include information about
the responsibility of accompanying adults or guardians.
31. Social Media and Reviews
31.1. If your clients are encouraged to share their experiences on social
media or leave reviews, provide guidelines for responsible and
respectful sharing. Mention any specific hashtags or mentions you'd like
them to use.
