Cancellations:
Prior to tour departure, for cancellations received by us in writing:
• If you cancel your tour a month before the tour start date, full
deposit paid is non-refundable.
• 1 month or less prior or no show: 100% tour cost.
• There are no refunds for unused portions of the program. Therefore,
refunds will not be made to clients who do not complete their tour for
their own reason/s, whatsoever amendments made to the itinerary once
paid for, may result in additional costs.
• If you cancel your tour one week after your total cost payment has
been processed, you will receive refund of 75% from your total payment.
• A 50% refund will be made for those who cancel their tour 4 weeks to
two months before start date.
• A 30% deposit is always used on paying for a client’s accommodations,
and that is why is not refundable. However, if you extend your depart
date within a year for any reason after you pay 30% deposit, your 30%
deposit can be extended for one year. The money will only apply towards
your trip cost if you visit Tanzania and book a tour though Cross to
Africa Safaris within one year from your cancellation date.
• Therefore, all refunds are subject to wire transfer fees in case of
cancellation.
• There will be no refund for any completed program.
Alterations of tours:
• To alter route and settlements in the itinerary, should conditions
necessitate, for the benefit of the client.
• To subcontract all or part of the agreed tour.
• To replace a faulty vehicle and compensate hours lost, by extra safari
hours or days.
• To change an accommodation (hotel, lodge, tented camp, guest house,
camp site etc.) with another same-level accommodation.
Insurance:
It must be clearly understood that these are adventure safaris, and
there are certain dangers and risks which are inevitable. Whilst every
care is taken for the safety and comfort of our clients, the company
accepts no liability for all or any of the following:
• Damage or loss of property of any client, howsoever caused.
• Sickness, infection, injury or death of the clients, howsoever caused.
• Change of itinerary due to road and weather conditions.
• Damages, directly or indirectly, arising out of delays in departure or
arrival, including delays occasioned by the missing of road, rail, ship
or aircraft connections.
• War and other rare calamities which may occur while on the safari.
• All the above and other unexpected situations can arise before or
during any type of vacation. Such an event might cause you to cut short
your vacation or cause your trip to be cancelled all together.
Unfortunately, because of the costs incurred by the tour operator, any
cancellation after booking incurs financial penalties, up to and
including loss of the entire package price. That’s why we strongly
recommend a travel protection plan offered by an insurance company in
your country.
For one low per-person price, you can buy peace of mind and keep your
vacation worry-free. You can purchase insurance online with any
insurance company.
Liability:
• Our company and agents, act only agents in all matters relating to
these tours.
• By making any payment, you have understood and agreed to our booking
terms and conditions policy.
