TERMS AND CONDITIONS
Before making a reservation at Azerbaijanguide.az we encourage you to read these Terms and Conditions carefully, as they constitute a contract agreement between Azerbaijanguide.az and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due.
By submitting a booking you confirm to us that you comply with these arrangements.
Once you have submitted your booking and personal details through Azerbaijanguide.az, you will receive a confirmation and invoice of your booking via e-mail. Please note that all payments must be done at the starting of the tour by bank card or cash.
Please read the tour description and itinerary accordingly.
Booking services with Azerbaijanguide.az are available only to persons aged 18 years and older. By submitting a booking, you warrant and confirm to us that you comply with these arrangements.
For all Azerbaijanguide.az packages please notice that Compensation will not be payable to passengers if Azerbaijanguide.az is forced to cancel or in any way change passengers booking schedule due to force major which in this context is defined as government action or restraint, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other event beyond Azerbaijanguide.az`s control.
All rates quoted or shown in our tariffs are based on current prices. All prices mentioned on this site include value-added tax. Azerbaijanguide.az reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside Azerbaijanguide.az`s control.
Azerbaijanguide.az reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons that are beyond Azerbaijanguide.az`s control.
If a day tour, package or group tour is canceled due to circumstances outside our control or minimum numbers of travelers are not reached, we will refund the money you have paid. Azerbaijanguide.az shall then have no further liability towards you.
CANCELLATION TERMS
Day tours can be canceled up to 24 hours upon tour starts. And the 100% refund will be provided. The cancellations for day tours or transfers 24 hours prior tour starts will not be refunded.
Multi-day travel packages:
Private tours:
Till the 30 days to the tour starts:: 100% refund
Between 30 days to 12 days to the departure: 50% refund
12 days prior to the departure: No refund
Group tours:
Till the 30 days to the tour starts: 70% refund
Between 30 days to 12 days to the departure: 50% refund
12 days prior to the departure: No refund
Please be aware that, deposits which paid for tours prior to booking are not refundable.
LIABILITY
Once you book through www.azerbaijanguide.az you agree to be legally bound by the following terms. Azerbaijanguide.az acts in good faith and cannot be held responsible for any loss, damage, accidents, sickness or schedule changes caused by weather or road conditions, force majeur such as natural catastrophes, strikes or any other irregularities beyond the control of Azerbaijanguide.az. Luggage is at the owner’s risk throughout the tour.
All information on Azerbaijanguide.az is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.
Complaints
Our main goal is to provide you with excellent service. If you, for any reason, are not satisfied with your holiday package, we would like to hear about it. We recommend you contact us as soon as any incident occurs. All complaints must reach Azerbaijanguide.az within 5 days after your departure from Azerbaijan. Otherwise, any possible compensation entitlement will not be valid.
INSURANCE
It is strongly recommended that participants take out personal insurance, especially for active tours.
We strongly recommend to all of our clients to purchase comprehensive travel insurance prior to departure to meet any contingencies.
