Please make sure to read the following terms and conditions set by Bamboo Ecotours regarding our safari services. It is entirely upon the client to read and understand these terms and conditions before finalizing a safari with Bamboo Ecotours. We welcome questions in case there is anything that needs further clarification.
1) Proposed Itinerary: Upon receiving an inquiry, Bamboo Ecotours will propose activities and lodging options for the safari. All proposed activities and places for accommodation are not considered final until the trip is paid for and confirmed by both the client and Bamboo Ecotours in writing.
2) Tour Inclusion: All tours specify what is included in the itinerary at the point the tour is confirmed between Bamboo Ecotours and the client. Bamboo Ecotours will work with the client to arrange activities, transport, park entrance fees, guides, lodging, and meals as requested by the client. Bamboo Ecotours is in no way obliged to cover any expenses not included in the agreed itinerary with the client.
3) Tour Exclusion: Bamboo Ecotours trips do not cover international flights, travel medical expenses, visa fees, drinks of any kind, gifts, tips, and other costs not included in the trip itinerary.
4) Pricing Policy: The quotation and terms there in agreed by Bamboo Ecotours and the client are final. However, when booking is in advance for gorilla permits and suddenly there comes a statutory raise in gorilla permit trekking fees, Bamboo Ecotours deserves the right to revise, change or alter the agreed tour quotation and itinerary to cover for the changes in trekking rates.
5) Gorilla tracking permits: Gorilla trekking permits are a property of the national park management and are subject to availability. Bamboo Ecotours can only guarantee availability of trekking permits after a trip inquiry is submitted. We encourage all prospective clients to make reservation for trekking permits way in advance of trekking. A 100% full payment for gorilla permits is mandatory when booking at least three months to tracking date. Gorilla trekking permit fees are 100% non-refundable but may be transferrable in very rare circumstances.
6) Cancellation Policy: Requests for cancellation (excluding gorilla permits) must be raised in writing. Bamboo Ecotours reserves the right not to honor any cancellation request not issued in writing. When cancellation is effected 25-35 days prior to the trip, a 50% charge will apply, 75% will be charged on cancellations effected within 2-25 days, and no refund will be issued with cancellation of 48 hours or less. Bamboo Ecotours reserves the right to deduct all processing fees and bank dues before a cancellation is finalized. For cancellation of gorilla permits, refer to policy #4 above.
7) Invoices and payments: Once the client has determined to purchase a tour and agreed with Bamboo Ecotours on the final rates, an invoice will be issued to the client and a payment should be scheduled in accordance with the terms stipulated in the invoice. Once the payment is received by Bamboo Ecotours, a confirmation of receipt shall be shared with the client.
8) Accommodation: Bamboo Ecotours will reserve accommodation as agreed upon with the client. However, accommodation is subject to availability especially around national parks. Bamboo Ecotours reserves the right to book accommodation within any distance to the tour activity point as long as the distance does not impede the client to enjoy the benefits of the tour. Bamboo Ecotours normally serves clients interested in budget and mid-range accommodation options. Clients interested in luxury accommodation should expect higher rates for tours.
