Terms and Conditions Updated 1 June 2023
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Terms and Conditions:
By booking a tour with Discover Morocco Tours, you are acknowledging and accepting the following conditions on behalf of yourself and all other individuals included in your booking:
Upon agreeing to all aspects of the proposed itinerary, Discover Morocco Tours will generate an invoice detailing payment instructions. Your booking will be confirmed upon receipt of a deposit, which typically amounts to 20% to 30% of the total invoice.
The remaining balance (excluding the deposit) can be settled in cash upon arrival.
In the event that changes need to be made to your booking, if feasible, you have the option to proceed with your original holiday arrangements or cancel, subject to the cancellation charges outlined below.
Kindly inform us in writing as soon as possible if you wish to cancel your travel arrangements. The cancellation fee will be determined based on the number of days between the receipt of your written cancellation and the start date of your trip:
* Cancellation within 30 days or more: The deposit is non-refundable.
* Cancellation within 14 days or more: 50% of the total cost is payable.
* Cancellation within 7 days or less: No refund will be provided.
Please note that these terms and conditions apply to all bookings made with Discover Morocco Tours.
Discover Morocco Tours cannot be held liable for any loss, damage, or expense resulting from circumstances beyond our control, such as war, threat of war, civil unrest, airport closures, industrial action, terrorist activities, or any other event. In such cases, if the holiday is delayed, extended, or requires changes, no refunds will be provided.
- If you have any specific requirements, including dietary restrictions, medical needs, wheelchair assistance, or any other special requests, please inform us before confirming your booking. We will communicate this information to our suppliers to ensure a safe and enjoyable holiday experience.
- While making your reservation, please let us know of any preferences you may have, such as hotel locations or bed configurations. We will do our best to accommodate these requests. However, please note that no compensation will be offered if we are unable to fulfill such preferences.
- Our vehicles are registered and fully insured as tourist vehicles, meeting the necessary requirements for passenger transportation.
- It is mandatory for all members of your party to have appropriate insurance coverage for the duration of the trip. The lead passenger is responsible for ensuring that all members are adequately covered. The insurance should provide sufficient coverage for loss of belongings (including money and passports), personal accidents, medical expenses, repatriation in case of illness, including international medical emergency services and air ambulance costs (with a minimum coverage of €5,000 for medical and repatriation expenses), as well as any other potential expenses arising from loss, damage, injury, delay, or inconvenience. We also strongly recommend obtaining cancellation insurance.
Terms and Conditions Prior To 1 June 2023
1. Informations needed.
Your full name and the name and full address of your hotel in Morocco are required for booking a tour with us. (Or flight details if your tour start from airport)
2. Payment.
A deposit of 25% of total price is required to confirm your booking.
Rest of the payment will be at the beginning of the tour, by cash in euros, dollars or dirhams, or by credit card (5% more expensive).
3. Confirmation of the booking.
The booking will be confirmed when we have all the informations needed and when the deposit has been paid.
We will send you a mail of confirmation and an invoice.
4. Cancelation
You have until 10days before the tour to cancel for free ( we will return you the deposit). After this date, we keep the deposit as cancelation fees.
