Terms & Conditions - GoBookTours (Last Updated: June 7, 2023)
These Terms & Conditions ("Agreement") govern your use of the GoBookTours services on our website ("www.gobooktours.com"), or any of our partners website i.e, tourradar.com, the services provided by GoBookTours ("we," "us," or "our") in connection with custom and private tour packages in India and its sub-continents. By accessing or using our services on our website ("www.gobooktours.com"), or any of our partners website i.e, tourradar.com, you agree to be bound by this Agreement. If you do not agree with these terms, please refrain from using our services.
Services Offered
1.1 GoBookTours provides a platform that allows users to browse, select, and book custom and private tour packages in India and its sub-continents.
1.2 We facilitate the booking process by connecting you with hotels, guides, transporters, and other local service providers.
User Obligations
2.1 You must be at least 18 years old to use our services. By using our Website, you represent and warrant that you are of legal age to enter into this Agreement.
2.2 You agree to provide accurate, current, and complete information during the booking process.
2.3 You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
2.4 You agree not to engage in any unlawful, fraudulent, or unauthorized activities while using our services, or our website.
Pricing and Payment
3.1 The prices displayed on our Website or any of our partners website, are subject to change without notice and may vary based on factors such as seasonality, availability, and customization.
3.2 All prices are quoted in the currency specified on our Website or our partner's website.
3.3 You agree to pay the full amount for the selected tour package at the time of booking unless otherwise specified.
3.4 Additional charges, for optional services such as guide charges for different languages, may apply and will be clearly displayed during the booking process.
Cancellations and Refunds
4.1 Cancellation and refund policies may vary depending on the specific tour package. Please refer to your cancellation and refund policy for complete details.
Intellectual Property
5.1 The content on our Website, including text, graphics, images, logos, and trademarks, is protected by copyright and other intellectual property laws.
5.2 You may not copy, modify, distribute, or reproduce any content from our Website or our partner's website without our prior written consent.
Disclaimer of Liability
6.1 We strive to provide accurate and up-to-date information on our Website or our partner's website; however, we cannot guarantee the accuracy, completeness, or reliability of any content or information.
6.2 We are not responsible for any errors, omissions, or inaccuracies in the content or information provided on our Website.
6.3 We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our Website or services.
Indemnification
7.1 You agree to indemnify and hold us harmless from any claims, losses, liabilities, damages, expenses, or costs (including reasonable attorney fees) arising out of or related to your use of our Website or services, violation of this Agreement, or infringement of any intellectual property or other rights of any third party.
Privacy Policy
8.1 We collect, store, and process personal information in accordance with our Privacy Policy, which is available on our Website.
8.2 By using our services on our website (www.gobooktours.com) or our partner's website (www.tourradar.com), you consent to the collection, storage, and processing of your personal information as described in our Privacy Policy.
Modifications to the Agreement
9.1 We reserve the right to modify or update this Agreement at any time without prior notice. 9.2 Any changes to this Agreement will be effective immediately upon posting on our Website.
9.3 Your continued use of our services on our website or our partner's website, after any modifications to this Agreement constitutes your acceptance of the updated terms.
Governing Law and Jurisdiction
10.1 This Agreement shall be governed by and construed in accordance with the laws of India, and Jurisdiction of New Delhi.
10.2 Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
Severability
11.1 If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement
12.1 This Agreement constitutes the entire agreement between you and GoBookTours regarding the subject matter herein and supersedes all prior or contemporaneous agreements, understandings, and representations, whether written or oral.
By using the GoBookTours services on our website or our partner's website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of this Agreement, please refrain from using our services.
Cancellation Policy (Last Updated: June 7, 2023)
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
1. Cancellation terms policy (i)
a. If you cancel at least 16 days in advance of the scheduled departure, there is no cancellation fee.
b. Up-to 15 days prior to arrival OR No Show: No Refund
Please Note: Policy (i) is applicable to the tours with 3-star & 3-star deluxe accommodation only & Policy (i) does not applicable to the tours which includes any Flights/Trains/Wildlife Safari/tours with 4-star, 5-star or 5-star deluxe hotels or are Customized Itineraries.
2. Cancellation terms policy (ii) for the tours booked between the Christmas and New Year period from 20 December to 5 January:
a. If you cancel at least 31 days in advance of the scheduled departure, there is no cancellation fee.
b. Up-to 30 days prior to arrival OR No Show: No Refund
Please Note: Policy (ii) is applicable to the tours with 3-star, 3-star deluxe, & 4-star accommodation only & Policy (ii) does not applicable to the tours which includes any Flights/Trains/Wildlife Safari/tours with 5-star or 5-star deluxe hotels or are Customized Itineraries.
3. Cancellation terms policy (iii) for the tours which includes Flights/Trains/Wildlife Safari, Any Special Festival Tours or are Customized Itineraries:
a. If you cancel at least 60 days in advance of the scheduled departure, there is no cancellation fee.
b. If you cancel between 31 to 60 days in advance of the scheduled departure, then there is a 50% cancellation fee applicable on the total cost of the tour.
c. Up-to 30 days prior to arrival OR No Show: No Refund
Please Note: Policy (iii) is applicable to the tours with 3-star, 4-star & 5-star accommodation only & Policy (iii) does not applicable to the tours which includes 5-star deluxe hotels (i.e, Oberoi Hotels, & Taj Group of Hotels)
4. Cancellation terms policy (iv) for the tours with 5 Star Deluxe Hotels (The Oberoi & the Taj Group of Hotels) which includes Flights/Trains/Wildlife Safari, Any Special Festival Tours or are Customized Itineraries:
a. If you cancel at least 60 days in advance of the scheduled departure, there is no cancellation fee.
b. Upto 60 days prior to arrival OR No Show: No Refund
Please Note: In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. Even date change request during cancellation period will be considered as cancellation, and cancellation fees to be applied as mentioned above. For unused hotel accommodation, chartered transportation & missed meals etc. We do not bear any responsibility to refund.
5. Our Liabilities & Limitations:
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
GoBookTours act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well-being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without any notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment's, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
