Cancellation Refunds
We would deeply regret that you decided to cancel the trip, although, we believe in most cases, it is not necessary.
In the event of cancellation, we will refund any payment made to UME Travel (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:
Period before Departure Date Cancellation Charge ( Full Payment )
More than 21 days None
14-21 days 85%
1-14 days 100%
NO-show 100%
Please Note:
In the case of any possible refund, PayPal service fee (4.5%) will be deducted from the original payment.
Once the trip starts, we are unable to refund any amount for unused services due to your unwillingness/inability to participate, early departure, late arrival, or missed days on tours.
Does Not Apply:
1. For some items, such as hotels in peak season, airlines, Cruises, bullet train tickets/flights tickets, certain tickets/reservations for theme parks, games, shows, restaurants, and special experience may result in full charges upon cancellation.etc, it cannot be refunded and changed once has been reserved and issued whether or not booked 21 days before or after.
2. For clients booking a trip to China with us, we provide a free Invitation Letter for the Chinese visa obtainment process. However, if the client requests to cancel the itinerary, a handling fee of 10% of the total tour cost will apply, regardless of when or what reason a cancellation is requested.
3. As each country and region has the peak travel season due to different holidays, the following time periods are not applicable to the above policies. The following periods can only be free-cancelled 30 days in advance. For the client who cancel the trip within 30 - 14 days, we will refund the remaining balance after accounting for the actual costs incurred.
Japan:
Cherry Blossom Season: March 10 - April 15
Golden Week: April 25 - May 5 (public holiday)
Bon-odori Festival: August 5 - August 20
Maple Viewing Season: October 15 - November 30
Christmas & New Year Holiday: December 20 - January 10
Thailand:
Thai New Year (Songkran Festival): April 13 - April 16
Yeepeng Festival: October 15 - November 20
Christmas & New Year Holiday: December 20 - January 10
Vietnam:
Lunar New Year: January 15 - February 20
Christmas & New Year Holiday: December 20 - January 10
Cambodia:
Cambodian New Year: April 13 - April 16
Christmas & New Year Holiday: December 20 - January 10
Laos:
Laos New Year: April 13 - April 16
Christmas & New Year Holiday: December 20 - January 10
Philippines:
Holy Week: March 28 - March 31
Eid al-Fitr: April 10
Eid al-Adha: June 17
All Saints' Day: November 1
Christmas & New Year Holiday: December 20 - January 10
Indonesia:
Nyepi (Bali Day of Silence): March 11
Eid al-Fitr: April 10 - April 11
Eid al-Adha: June 17
Christmas & New Year Holiday: December 20 - January 10
Singapore:
Chinese New Year: February 9 - February 10
Hari Raya Puasa: April 10
Hari Raya Haji: June 17
National Day: August 9
Christmas & New Year Holiday: December 20 - January 10
Malaysia:
Chinese New Year: February 10 - February 12
Hari Raya Aidilfitri (Eid al-Fitr): April 10 - April 11
Hari Raya Haji (Eid al-Adha): June 17 - June 18
Merdeka Day (Independence Day): August 31 - September 1
Deepavali: October 26 - November 3
Christmas & New Year Holiday: December 20 - January 10
China:
Chinese New Year: February 9 - February 15
Labor Day: May 1 - May 3
National Day: October 1 - October 7
Christmas & New Year Holiday: December 20 - January 10
Alteration of Itinerary
Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request. All expenses incurred by UME Travel in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.
Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. UME Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
Insurance
UME Travel tour packages include Ping An Tourist Accident/Casualty Insurance up to a maximum of $29,000 provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by UME Travel is not applicable where only hotel is purchased through UME Travel.
Complaints and Claims
Shall you feel unsatisfied with any service UME Travel has provided, please notify your 7x24 hours available travel advisor or UME Travel Customer-care service (Phone no. +1 (213) 451-8029) to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. UME Travel will not be liable for any claims made later than 15 days after the completion of your tour.
Communications
You can contact UME Travel via the web form from www.umetravel.com, email, fax, or phone. If for any reason, you fail to receive any reply from UME Travel in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact UME Travel immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
Liability & Responsibility
UME Travel provides tour information and tour bookings. UME Travel publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. UME Travel will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.
UME Travel shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by UME Travel.
UME Travel shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond UME Travel's control. Neither UME Travel nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes
UME Travel is not responsible for a client's failure to comply with customs regulations.
UME Travel is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.
UME Travel reserves the right to substitute hotels, flights, trains, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If UME Travel has cancelled any tour prior to the commencement of the tour, UME Travel is liable for a full refund of the money received from the client.
Many of UME Travel tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. UME Travel, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
UME Travel reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
Modification or Discontinuance of Service
UME Travel reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.
