Phillip Island Penguins & Koalas Tour

TERMS & CONDITIONS:

Although every effort is made, Autopia Tours shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance coverage. Autopia Tours retains the right to alter routes, itineraries, bus types and configurations, fare adjustments, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.

CANCELLATION POLICY:

Cancellation by traveller: Autopia Tours will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions

Day Tours:

Within 24-hrs from the experience start time or failure to board on tour will result in a 100% cancellation fee / full fare forfeiture of the ticket price and not eligible for a refund

More than 24-hrs before the experience start time will result in a full refund for the amount paid

Extended Tours:

Within 14 Days from the experience start time or failure to board on tour will result in a 100% cancellation fee / full fare forfeiture of the ticket price and not eligible for a refund

More than 14 days prior to the experience start time will result in a full refund for the amount paid

Cancellation by the Tour Operator:

Our trips are guaranteed to depart once minimum group sizes have been met for the tour, unless it specifically states otherwise or in the event of a Force Majeure resulting in the cancellation of a trip.

We have the right to cancel a trip at any time prior to departure if external events occur that deem it not viable for us to operate the planned itinerary.

TRAVEL INSURANCE:

We recommend all guests have personal travel insurance which should be taken out at the time of booking prior to tour departure. Your travel insurance must provide cover against personal accident death, 24/7 medical expenses, and emergency repatriation with a recommended minimum coverage of US$ 200,000 for each of the categories of cover. We also strongly recommend it covers cancellation curtailment, COVID-19 cover, personal liability, and loss of luggage and personal effects. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number, and the emergency contact number with you rather than the bank’s name and credit card details.

LUGGAGE POLICY:

Day Tours: No luggage storage facilities available, please bring only a small day bag (5-7kg). 

Extended Tours: Maximum baggage allowance 15-20kg, preferably a soft bag. Any other luggage presented at departure such as suitcases, strollers, walking frames and wheelchairs may result in refusal to board unless previously arranged with the Autopia Tours Reservations team.

DIETARY REQUIREMENTS:

Please notify Autopia Tours of any dietary requirements or medical conditions at least 48 hours prior to departure day. While we endeavour to cater to most dietary needs, there are limited food options in some regions we visit on extended tours and alternative options cannot always be guaranteed. For those with special dietaries we recommend bringing snacks along.

CHILD POLICY:

Our child policy and pricing varies depending on the trip; this is due to the diversity in our product range. All travellers under the age of 18 years old must be accompanied by an adult or guardian.

BOOKING CONFIRMATION:

All reservations must be reconfirmed at least 24 hours before departure by calling Autopia Tours Reservations team on  +61 3 9393 1333 or by emailing [email protected]