Credit Card payments are collected by Trekksoft AG acting as an authorised agent of BM Tours S.A. Subsequently, Trekksoft AG will appear as BM TOURS INCOMING on your credit card statement.
The domain where you enter and process your payment is owned and operated by TrekkSoft AG.
Guayaquil City Tours - BM Tours
"Guayaquil City Tours" is a trademark of BM Tour SA
Cancellations
Cancellations of services from 48 hours before the service will not be refunded. Any cancellation or reduction of a reservation is subject to the policies of our suppliers so each be analyzed would apply if a full, partial or no refund would apply. Cancellations of last minute bookings or special offers are not refundable.
Payments
Once the reservation is made, the payment will be processed by Trekksoft (supplier of the technology platform) which in turn transferred to BM Tours SA the corresponding payment values by the client.
Refunds
Where that fits the redemption of securities, money will be credited directly to the cardholder under the terms and conditions set by the issuing credit card company.
No show
If the customer does not use the services for any reason, there will be no refund. Each specific case can be studied separately to determine if there is possibility of withdrawing money, taking into account administrative costs.
Insurance
We recommend that all passengers take out their own travel insurance directly from their home country to cover cancellation charges, luggage claim, medical expenses or other. BM Tours® not responsible for expenses incurred for these items