Cancellation Policy
Gulliver’s direct services Cancellations
We put a lot of effort in organizing tours; therefore, cancellations require 24 hours’ notice. If you wish to cancel a tour operated directly by Gulliver Expeditions here are the cancellations fees conditions:
- 90 days prior to the start date: 20%
- 89 to 60 days prior to the start date: 30%
- 59 to 30 days prior to the start date: 50%
- 29 to 10 days prior to the start date: 80%
- Less than 10 days prior to the start date: 100%
Unfortunately, in certain situations we may need to cancel your tour. In the event of this, we will do our upmost to contact you to advise you of the cancellation. You will be entitled to a full monetary refund, or a replacement tour if available.
Gulliver’s non-direct services Cancellations
If you wish to cancel a tour that is not directly operated by Gulliver Expeditions, the cancellation policy of the specific tour operator or service provider will apply.
Entrances or flights that are the first services needed to be purchased, won’t be refundable. Other services (Tours, hotels, etc…) will be subject to each provider’s rules. But we always can negotiate good terms and conditions and highly recommend you not to cancel a trip but only ask to re-schedule it. In this case, most of the providers are willing to freeze the deposit paid and keep it until you are ready to travel.
Galapagos Tour Cancellations
Due to the cancellation policies of the Galapagos cruises and land tours, as soon as your cruise/tour/flights are booked, we are unable to offer you a refund.