GROUP TOURS :
Cancellations received earlier than16 days prior to tour commencement are fully refundable.
Cancellation received less than 16 days prior to tour :- 50% from the payment.
Cancellations received less than 12 days prior to tour commencement are non-refundable.
PRIVATE TOURS :
Cancellations received earlier than 16 days prior to tour commencement are fully refundable.
Cancellations received later than16 days prior to tour :– 50% from the payment.
Cancellation received later than 12 days prior to tour commencement are non-refundable.
All purchases made through this website, or over the phone through customer service, are subject to the following Terms & Conditions. In any and all bookings, the person making the booking shall be deemed to have accepted these conditions on behalf of the guest(s) named in the booking. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the company.
Valid Identification
Please ensure that all members of your party have a valid ID on them on the day of the visit. This is particularly important for guests who have qualified for a reduction based on age or student status. Students should bring a valid photo ID to every tour.
General conditions
Optional excursions and additional services could be provided for which we will charge additionally
Visit to Wild Life Parks will be at client’s own risk
Jeeps used for Safaris are very basic with basic insurance cover (not comprehensive as in the case of vehicles used for tours)
Travel Insurance
The company strongly recommends guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events). It is also recommended guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the insurance provider.
Force Majeure
If a site, attraction, or visit on your schedule tour service/itinerary is closed due to force majeure, including strikes or other unforeseen closures, capital lanka tours will do its best to contact guests soon as possible, and offer a suitable substitution, reschedule a different service, or provide a refund, pending availability and at full company discretion.
Disputes
This terms & conditions agreement is governed by Sri Lankan law and, in case of a dispute that cannot be settled amicably, exclusive jurisdiction is conferred on the Sri Lanka court. Guests agree that any controversy between the parties to this agreement involving the construction or application of any of the terms, provisions, or conditions of this agreement, shall on written request of either party served on the other, be submitted first to mediation and then if still unresolved to binding arbitration. Guests agree the company will set venue and jurisdiction of any suit arising from a dispute.
