Otago Rail Trail

Cancellation Policy as of Wednesday 9th October 2024

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If you wish to cancel your tour, you must notify AS in writing where after the cancellation will take effect subject to the following:

- If cancellation takes place more than 70 days prior to your departure date your full deposit will be forfeited.

- If cancellation takes place within 70-35 days prior  to your departure date 50% of the tour price will be forfeited.

- If cancellation takes place less than 35 days prior to your departure date 100% of the tour price will be forfeited.

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Variations to the conditions outlined in clauses 3, 4 and 5 may apply. Please refer to individual trip notes for details. The tour price is quoted as a package. No partial refunds or credit will be given for services not used. Any amount forfeited, which has not then been paid to AS by you, may be recovered from you by AS as a debt due and payable.

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Amendments/Transfers

AMENDMENTS: To make amendments to your tour arrangements, you must notify AS in writing. Each amendment to your tour arrangements will incur a $100 administration fee and you will be liable for any increase in airfares or operational expenses occasioned by the amendment.

TRANSFERS: If you wish to transfer from one tour to another, you must notify AS in writing after which the transfer will take effect subject to the following. Transfers may only be made to another tour to commence within 12 months of your original departure date and the following transfer charges will apply:

- If your notice is received more than 70 days prior to your original departure date, a $100 transfer fee will apply. In addition, any increase in airfares or operational services or extra permit/deposit penalties will apply: or

- If your notice is received within 70-35 days prior to your original departure date, 25% of your original tour price will be forfeited: or

- If your notice is received within 34-8 days prior to your original departure date, 50% of your original tour price will be forfeited: or

-If less than 8 days prior to your original departure date, 100% of your tour price will be forfeited.

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A deposit of $400 per person should be paid once the booking is confirmed

• The remaining balance must be paid 70 days prior to the trip departure

• The total amount should be paid immediately if the booking is confirmed and the trip departure is within 70 days.

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Cancellation Policy applicable to all bookings made before the 9th October 2024

If the client cancels a trip:

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• Outside 60 days of the departure date you will forfeit your full deposit.

• Between 60-30 days prior to departure you will forfeit 50% of the tour price.

• Within 30 days of departure you will forfeit 100% of the tour price.

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If you wish to transfer from one Adventure South tour to another, you should notify Adventure South in writing and your transfer will take effect subject to the following. Transfers may only be made to another tour to commence within 12 months of your original departure date and the following transfer charges will apply:

• If your notice is received more than 30 days prior to your original departure a $100 transfer fee will apply. 

• If your notice is received within 30-8 days of your original departure date, 25% of your original tour price will be forfeited and the remainder transferred to the departure nominated by you.

• If your notice is received within 7 days of your original departure date, 100% of your original tour price will be forfeited.

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