BH LANKA TOURS TERMS AND CONDITIONS - Updated Feb 8th 2022
CANCELLATION AND AMENDMENT POLICY:
In order to provide the highest level of service with top guides and guaranteed tour departures,
cancellations and amendments may be subject to fees. The policy applies to all group and private
tours listed and booked through BH Lanka Tours.
GROUP TOURS AND PRIVATE TOURS:
Cancellations received earlier than 14 days prior to the departure date are fully refundable.
Cancellations received 14 days or less prior to the departure date: 50% from the payment.
Cancellations received 7 days or less prior to the beginning of the tour are non-refundable.
However, we allow you to postpone the tour with “Travel Credits” over any COVID related issue
prior to the tour commencement date.
LATE ARRIVALS AND NO SHOWS:
Late arrivals and no shows are non-refundable. This is applicable to any tour participant who fails
to arrive, or arrives after the tour has started.
CHANGES TO THIS POLICY:
From time to time, the terms of this policy may change at the discretion of the company. In the
event of such changes, the new policy will apply to all tours booked. For any further questions
about our cancellation policy, please feel free to e-mail us at [email protected]
VALID IDENTIFICATION:
Please ensure that all members of your party have a valid ID on them on the day of arrival. This is
particularly important for guests who have qualified for a reduction based on age or student status.
Students should bring a valid photo ID in every tour.
PRIVACY:
BH Lanka Tours requires all clients to provide some personal information in order to deliver the
tours and the services booked. Clients also agree that such data may be forwarded to the tour
operator’s third party suppliers to provide the tour services requested. All data will be treated in
compliance with Legislative Decrees 196/2003 and 101/2018 and pursuant to article 13-14 of EU
Regulation 2016/679, known as the General Data Protection Regulation (GDPR).
BH LANKA TOURS TERMS AND CONDITIONS PRIOR TO 8th FEB 2022
CANCELLATION AND AMENDMENT POLICY:
In order to provide the highest level of service with top guides and guaranteed tour departures, cancellations and amendments may be subject to fees. The policy applies to all group and private tours listed and booked through BH Sri Lanka Tours.
GROUP TOURS AND PRIVATE TOURS:
Cancellations received earlier than 16 days prior to the departure date are fully refundable. Cancellations received 16 days or less prior to the departure date: 50% from the payment. Cancellations received 12 days or less prior to the beginning of the tour are non-refundable.
LATE ARRIVALS AND NO SHOWS:
Late arrivals and no shows are non-refundable. This is applicable to any tour participant who fails to arrive, or arrives after the tour has started.
CHANGES TO THIS POLICY:
From time to time, the terms of this policy may change at the discretion of the company. In the event of such changes, the new policy will apply to all tours booked. For any further questions about our cancellation policy, please feel free to e-mail us at [email protected]
VALID IDENTIFICATION:
Please ensure that all members of your party have a valid ID on them on the day of arrival. This is particularly important for guests who have qualified for a reduction based on age or student status. Students should bring a valid photo ID in every tour.
GENERAL CONDITIONS:
• Optional excursions and additional services can be provided, for which the guests will be charged accordingly.
• Visits to wildlife parks will be at the clients’ own risk. Jeeps used for safaris are fitted with basic facilities and they have a basic insurance cover.
• The company strongly recommends guests to arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events, virus diseases, natural disasters...). Guests are also advised to arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the insurance provider.
PRIVACY:
BH Sri Lanka Tours requires all clients to provide some personal information in order to deliver the tours and the services booked. Clients also agree that such data may be forwarded to the tour operator’s third party suppliers to provide the tour services requested.
FORCE MAJEURE:
If a site, attraction, or visit on your scheduled tour is closed due to force majeure, including strikes or other unforeseen events, BH Sri Lanka Tours will do its best to contact guests as soon as possible and offer a suitable substitution, reschedule the tour route, or provide a refund at full discretion of the company.
DISPUTES:
This terms and conditions agreement is governed by Sri Lankan law and, in case of a dispute that cannot be settled amicably, exclusive jurisdiction is conferred on the Sri Lanka court. Guests agree that any controversy between the parties about this agreement should be written and submitted for mediation
