TERMS AND CONDITIONS
1. What We Do & Agreement
We provide self-guided and tailor-made walking tours, including accommodation arrangements, route information,
maps, and luggage transfers where applicable. By submitting a booking form and paying the required deposit, you agree
to these Terms & Conditions, which form a binding agreement between you and Tailor-Made Tours Ltd.
2. Deposit
To reserve your tour, a non-refundable deposit of €250 per person is required at the time of booking. Your booking is
not confirmed until the deposit has been received. The deposit is deducted from the total tour cost.
3. Booking & Payments
The full balance of the tour cost is payable six (6) weeks before the tour start date. Upon receipt of your booking form,
we will issue a booking confirmation and invoice.
Once full payment has been received, you will receive your complete tour pack, including accommodation details, maps,
walking route descriptions, and relevant information. This will be delivered to the first accommodation on your tour.
What’s Included
• Bed and Breakfast in comfortable, friendly, locally-run Guest Houses
• Detailed Digital Route Notes, Paper Maps & GPX Tracks
• Daily Luggage Transfers
• 24/7 Support Line
What’s Not Included
• Airport Transfers
• Day Trips & Excursions
• Extended or Customized Itineraries
• Flights or transport not specified in the itinerary
• Travel insurance
• Meals unless otherwise stated
Dietary requirements (vegetarian, vegan, coeliac, etc.) can be accommodated with advance notice. Guests must also
provide a mobile phone number in advance so accommodation hosts can contact them regarding meals, transfers, or
emergencies.
Single travellers are welcome. A single supplement applies to cover single room occupancy, individual use of maps, and
luggage transfers. Please note that single rooms may be limited during high season (July & August).
4. Cancellations & Refunds
Customer-Initiated Cancellations
If you cancel your booking, the following cancellation charges apply:
• Up to 42 days before arrival: 10% of tour cost
• 41–30 days before arrival: 30% of tour cost
• 29–15 days before arrival: 50% of tour cost
• 14–7 days before arrival: 75% of tour cost
• 6 days or less before arrival: 100% of tour cost
In addition, the following administration fees apply:
• Cancellation administration fee: €50
• Replacement tour pack: €40
• Tour change administration fee: €20
If you withdraw from the tour after it has started, no refunds will be issued for unused services.
Operator-Initiated Changes
If we need to change a key element of your trip due to circumstances beyond our control, we will offer a suitable
alternative. If no suitable alternative is available, a refund will be issued for the affected part of the tour only.
Any tour not fully paid six weeks before the start date will be considered cancelled.
5. Responsibility & Insurance
We strongly recommend that all guests purchase comprehensive travel insurance covering cancellation, medical
expenses, personal belongings, and travel disruption.
Our walking tours are considered normal activity under standard insurance guidelines. They do not require specialised
equipment and are not classified as mountaineering.
Tailor-Made Tours Ltd. is not liable for:
• Weather conditions
• Delays, transport disruptions, or strikes
• Non-refundable flights or services booked independently
• Expenses incurred outside the tour programme
6. Privacy & Personal Information
All personal information provided by customers is handled in accordance with applicable data protection regulations.
Customer data is used solely for the purpose of organising and delivering your tour.
Relevant information (such as name, dietary requirements, and contact details) may be shared only with third parties
directly involved in your trip, including accommodation providers and local partners. We do not sell or share personal
data with unrelated third parties.