Egypt Tours USA - Terms & Conditions
1. Changes or Cancellations
Plans change—we keep it simple and kind, while operating fairly for all parties involved.
Date or Guest Changes
● Before your balance due date: You may change travel dates or update traveler names once without a fee, subject to availability.
● After the balance due date: We will assist where possible; any supplier costs (hotels, cruises, trains, flights, or peak-season penalties) will be charged at cost.
2. Cancellation Policy – Standard Season
Cancellations (Land Services)
● More than 30 days before arrival: Full refund, minus non-recoverable supplier deposits or fees.
● 15–30 days before arrival: 50% of total tour price refunded.
● 7–14 days before arrival: 25% of total tour price refunded.
● Less than 7 days / within 24 hours / No Show: No refund.
Deposits are non-refundable; however, one deposit may be applied toward new dates if rescheduled before the balance due date.
3. Non-Refundable Services
Once a booking is confirmed and fully paid, Egypt Tours USA will secure and prepay key services including domestic flights, Nile cruises, trains, and hotel accommodations. These services are subject to strict supplier policies and are non-refundable once reserved, regardless of the general cancellation scale.
4. Peak Season & Holiday Periods
Peak travel season in Egypt runs from October through April, including Christmas, New Year, Easter, and Ramadan. During this period, suppliers often require full prepayment and impose stricter penalties. Unless supplier rules are more restrictive, the following applies:
● More than 60 days: 25% cancellation fee
● 31–60 days: 50% cancellation fee
● 15–30 days: 75% cancellation fee
● Less than 15 days / No Show: 100% non-refundable
Supplier terms always take precedence where stricter.
5. Service Delivery & Completion
Services are considered delivered once travel has commenced or booked services have been made available, regardless of participation level or early departure. No refunds (full or partial) will be issued after trip commencement for early departures, unused services, or missed activities for any reason.
6. Subjective Dissatisfaction
Refunds are not provided for subjective dissatisfaction, personal preference, or differences in expectation once services have been delivered as described. Minor itinerary changes, delays, or inconveniences that do not materially affect service delivery do not constitute grounds for a refund.
7. Local Conditions & Safety Awareness
Travel in Egypt may involve local conditions including climate, traffic, crowds, infrastructure standards, cultural differences, and security procedures that differ from those in the traveler’s home country. Such conditions are an inherent part of travel and do not constitute grounds for cancellation, refund, or compensation, provide services are delivered in accordance with these Terms.
8. Force Majeure
Flexible cancellation may apply where official travel warnings are issued by governments or airlines, or in cases of natural disasters, pandemics, or major political unrest. Refunds under force majeure are limited to amounts recoverable from suppliers. Egypt Tours USA is not liable for unrecoverable third-party costs. Airline change or cancellation fees remain subject to airline terms.
9. Refunds
● Refunds are issued to the original payment method only.
● Processing time: 7–14 business days after approval.
● No refund is possible if no valid reservation is found.
● No refunds apply for No Shows.
10. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to cover cancellations, medical emergencies, delays, and baggage issues. Insurance is provided by a third-party insurer. Egypt Tours USA is not the insurer and bears no responsibility for coverage decisions, claims, or exclusions.
11. Complaints & Claims
Issues must be reported immediately during travel to allow resolution. Formal written complaints must be submitted within 3 days after trip completion and supported by reasonable documentation where applicable. Claims raised after departure without prior notice may not be considered.
12. Unused Tour Services
Egypt Tours USA is not responsible for unused portions of tours and cannot refund unused services.
13. Accommodation
Prices are based on double occupancy unless stated otherwise. Single supplements apply. Hotels listed are indicative of quality; equivalent accommodations may be substituted if necessary.
14. Domestic Flights
Flight prices are approximate. Schedule or booking changes may affect total cost. Child flight supplements and seat availability are subject to airline rules.
15. Responsibility & Liability
Egypt Tours USA acts solely as a travel organizer and intermediary and assumes no liability for injury, illness, loss, delay, or damage caused by third-party suppliers or circumstances beyond our control, including weather, strikes, government actions, mechanical issues, or force majeure events.
16. Special Requests
Special requests are subject to availability and not guaranteed. Bookings may not be conditional upon fulfillment of special requests.
17. Children Policy
12 years and above: Adult rate
Flight supplements may apply.
18. Tipping
Tipping is customary and appreciated but entirely optional.
19. Photos & Media
By sharing photos or videos, you grant Egypt Tours USA permission for promotional use unless you notify us in writing otherwise.
20. Chargebacks & Payment Disputes
Clients agree to contact Egypt Tours USA directly to resolve concerns before initiating a chargeback or payment dispute. Chargebacks initiated without prior written communication may be fully contested using booking records, supplier invoices,
correspondence, and these Terms & Conditions. Any chargeback fees incurred due to unjustified disputes may be passed on to the client where legally permitted.
21. Fraudulent or Abusive Claims
Egypt Tours USA reserves the right to reject, contest, or pursue remedies for claims or disputes determined to be fraudulent,
abusive, or made in bad faith, including attempts to obtain refunds or chargebacks after services have been delivered in accordance with these Terms.
22. Pricing, Taxes & Currency
Prices are based on tariffs, taxes, and exchange rates applicable at the time of booking. Egypt Tours USA is not responsible for currency fluctuations, government fee changes, or supplier price adjustments beyond our control.
23. Authority to Book
The person making the booking confirms that they have the authority to accept these Terms & Conditions on behalf of all travelers included in the reservation, and that all travelers agree to be bound by them.
24. Governing Law
These Terms & Conditions are governed by the laws of the Arab Republic of Egypt, with exclusive jurisdiction of Egyptian courts.
25. Acceptance of Terms
By completing payment, the client confirms they have read, understood, and agreed to these Terms & Conditions in full. These
Terms constitute the entire agreement between the client and Egypt Tours USA.
