Terms and Conditions Updated on August 12, 2022
In the event that you must cancel your reservation, you may transfer your reservation to a friend or relative at the last moment, just please inform us of the change. Otherwise, you will be charged as follows:
See the below policies for your specific tour.
Overnight tours: All overnight bookings have cancellation fees. Cancellations made more than 21 days in advance of the tour date have a 10% fee. Cancellations made with less than 21 days from departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of the tour rate.
Day tours operated by Incredible Adventures: Cancellations made between time of booking and 24 hours prior to departure are 100% refundable. If cancelled less than 24 hours prior to departure no refund will be issued.
Alcatraz Packages: All sales are final within 10 days of departure date with no refunds, credits or exchanges. The accompanying Incredible Adventures tour is available for refund up to 24 hours in advance of departure, but all funds above the amount of the tour are nonrefundable.
Partner operated tours: Are subject to the policy of the operator. Please see booking page for details.
No Shows Passenger no-shows and cancellations within 24 hours of any tour departure time are are not valid for refund.
No refund will be given to anyone who is denied service because of refusal to wear a seat belt or to follow the rules and regulations of the carrier.
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T&Cs for bookings prior to August 12, 2022
Cancellation Policy
In the event that you are unable to travel on your original tour date, you may reschedule to a future date OR transfer your reservation to another person free of charge, just inform us of the change before the end of the below applicable cancellation window (prior to: 72-hours for day tours, 7-days for camping tours and 45-days for hotel tours). Otherwise, you will be charged according to your individual tour’s policy.
See the below policies for your specific tour:
Overnight camping tours Cancellations and date changes made more than 7-days in advance of tour date will receive a full refund. Cancellations made with 7-days or less in advance of departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of tour rate.
Overnight hotel tours Cancellations made more than 45-days in advance of tour date will receive a full refund. Cancellations made with 45-days or less in advance of departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of tour rate.
Reservation Policy
All transactions will be conducted in United States currency, U.S Dollars
Tours offered on this website will be charged immediately with credit card payment
Tours paid with the credit card provided will be charged at the time of booking and a pre-paid confirmation voucher is sent via email. Just print it off and present it on the day.
If we are unable to obtain pre-authorization on credit card details submitted, we will attempt to notify you via email provided we have the correct email address. If we cannot reach you, your reservation will be considered incomplete and cancelled
Passengers should refer to their confirmation regarding pickup location, you should get an additional email with your pickup time. If you have not received your pickup time by the day before the trip, or if there are any questions or changes to the pickup, please call 1-800-777-8464
It is your responsibility to ensure you are in correct pick up location at correct time as stated on your confirmation form (we ask that you be ready 10 minutes before pick-up time)
Duration of tour hours based on approximation
Tours may include some element of risk. We assume no liability for injuries
No smoking in tour vehicles
All customers purchasing tours that would like a student discount must present a valid student ID at time of departure
Tour guide gratuity is not included
