TERMS AND CONDITIONS OF SERVICE
Please read the PV Travels Terms and Conditions carefully. By making the payment you are agreeing to the terms and legal conditions of PV Travels:
Travel
Travelers are solely responsible for arranging and paying for their own travel, specifically including all airline tickets or other transportation costs to and from the country, as well as any local transportation costs not included in the program. It is the responsibility of the traveler to carry all the necessary documents when traveling abroad. While PV Travels may advise the traveler on the necessary travel documentation, PV Travels is not responsible for any supporting documents required for the client's travel needs or other purposes.
Insurance
PV Travels does not offer the traveler any kind of insurance. Although travel insurance is not mandatory for the traveler with PV Travels, it is highly recommended. The traveler is solely responsible for evaluating and determining the type, extent and levels of any insurance coverage he or she needs or desires for the planned voluntary travel period.
Program Fees
Compared to similar companies that offer comparable opportunities for comprehensive travel services, PV Travels enrollment and program fees are significantly lower than fees charged by other companies and travelers are encouraged to compare PV Travels rates with those charged by other similar companies. As a consequence, PV Travels operates at a much lower profit margin and therefore cannot provide and does not provide a full refund policy.
Cancellation and Refund Policy
In case of traveler's cancellation, we need to be informed in writing. Cancellation fees apply from the date of the written notice that arrives to us. In addition to the rates indicated below, airlines and hotels may impose 100% cancellation charges.
- All cancellations 30 days or less before the start of our services will be charged 100% and therefore are non-refundable and non-transferable.
- If the reservation is made less than 10 days before the start of services will be charged 100% and, therefore, are not refundable or transferable.
- Cancellations for medical reasons can be reimbursed up to 50% upon receipt, by mail or e-mail, of a signed certificate from the client's doctor.
- Travel services canceled 31 days before the start of the program are refundable up to 50% less payment fees (PayPal 6%, international bank transfer $ 50.00) and / or credits applied.
-BOOKING FOR MACHUPICCHU AND INCA TRAIL ARE NOT REFUNDABLE OR TRANSFERABLE AT ANY MOMENT
Cancellations and changes made by PV Travels
While we make every effort to operate all of the above-mentioned tours, it may be necessary or advisable to vary or modify an itinerary or its contents due to prevailing/weather local conditions, we will inform our passengers as soon as reasonably possible by email.
We reserve the right to cancel or alter any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute other arrangements of comparable monetary value without compensation.
If any change occurs on our part, our passengers will be informed at the time of booking.
If a major change becomes necessary after booking, we will inform our passengers as soon as reasonably possible by email.
Change of Dates and Duration
CHANGES to the start date of the program/tour can be made with a minimum of 15 days of anticipation, after that 100% penalties will be applied
-BOOKING FOR MACHUPICCHU AND INCA TRAIL ARE NOT CHANGEABLE OR TRANSFERABLE AT ANY MOMENT
Student Discount
** Children under 2 years old stay free sharing the tour seat and bed in hotels with their parents.
** maximum of 1 child per room
Claims
If a passenger has a complaint about any tour organization, he / she should turn to the guide or representative of PV Travels at the time so that they can try to rectify the situation. We can only solve problems if we are aware of such problems. If there is no complaint immediately, it will affect passengers the right to claim compensation. If the problem has not been resolved, the complaint must be submitted in writing to us within 14 days after the end of the holiday.
Illness or disability
Any person suffering from an illness or disability or in treatment for any physical or medical condition must state the true nature of this condition at the time of reservation and arrange for the supply of medications and / or other treatments that may be required during the trip. Failure to make such disclosure will constitute a breach of these booking conditions and will result in the cancellation of reservations made by the passenger, in which case you will lose all money paid.
Indemnity
The traveler agrees to indemnify PV Travels against any and all liability incurred by PV Travels arising directly or indirectly from or in connection (in any way) with the traveler's travel to, live and provide services in the country designated by traveler.
Drug and Alcohol Use
The traveler must respect the rules established by the institution and accommodation of PV Travels regarding alcohol consumption. Drug use (unless prescribed by a physician) is strictly prohibited and will result in immediate dismissal of the program without reimbursement.
Miscellaneous
- Accommodations and / or PV Travels are not responsible for lost items, be careful with your belongings.
The traveler agrees to abide by the code of conduct of the partner organization.
PV Travels reserves the right to use feedback and images provided by travelers for site materials, such as testimonials.
All representations, terms, warranties or conditions implied by law, customary law or custom of trade or otherwise, including, but not limited to, implied warranties and warranties, are excluded.
Notwithstanding anything else contained in any agreement, PV Travels' liability to the traveler shall not, in aggregate, exceed the amount of the membership fee paid by the traveler.
This website is presented only for the purpose of promoting PV Travels services and those of PV Travels partner organizations. This site is controlled and operated by PV Travels from its offices in Peru. PV Travels makes no representation that materials on the site are appropriate or available for use in other locations. Those who choose to access this site from other locations or do so on their own initiative and are liable insofar as local law is applicable.
PV Travels makes no representations or warranties regarding the accuracy, reliability or any other type of material on this site or the result of its use.
PV Travels and its partner organizations reserve the right to remove the volunteer / traveler from the program.
Force Majeure
PV Travels is not responsible for any lack of performance, unavailability or failure of the services or its website, or for any failure of PV Travels to comply with these terms and conditions, when it arises from any cause reasonably beyond the control of PV Travels.
Applicable law
These terms are governed by the laws of Peru.
Respectfully,
PERU VOLUNTEER & TRAVEL TEAM
